30 comments found.
Hi, I woudl like to disable the side widget on the main knowlegebase page please, when I do this the content remains in the same place, to one side and I am just left with a blank white section where the side widget would have been…what file and what chaneg do I need to do you make the content fill the page please?
Hi There, Please create a ticket at https://webkul.uvdesk.com then, we can assist you in a better way.
Front end content additions?
Hi There, content can be added from backend only. If you have any other query please create a ticket at https://webkul.uvdesk.com then, we can assist you in a better way.
nope thats all I needed. On the roadmap maybe? Your plug in is nice but we need multiple contributors and do not want all of them in the back end of wordpress.
Hi There, WordPress have various kind of permissions and capabilities to handle this. With the help of limited permissions contributors can write knowledgebase post only. Please create a ticket at https://webkul.uvdesk.com then, we can assist you in a better way to manage WordPress permissions.
Is there a way to organise the category order please as it appears to organise them via alphabetical order and I would prefer for it to order via date please so I can adjust and have them in a specific order?
Hi, please create a ticket at https://webkul.uvdesk.com then, we can assist you in a better way. Thank.
Hi, when will the new version be released that you mentioned to me about a couple of weeks back? I am keen to have the new TAG system in place. Thanks
Hi there, right now the product is under testing phase. Soon it will be available for purchase. For more information on the product please raise a ticket at https://webkul.uvdesk.com/en/
Any update on the new version? you mentioned it would be around 2 weeks and that was 4 wek ago?
Hi there, product updated on codecanyon. Currently, it is under review. Soon it will be available for download.
Are you planning on adding a ‘Tag’ system to the plugin…this would be a very useful feature?
Hello there, yes sure we will update tags in our next version of knowledge base plugin
Excellent and will this load into the side widget on the article page?. When is your next release please?
Yes, We are planning to add “Tag” system in this plugin. It will be updated in our next version of this plugin. ETA will be 2 weeks.
Hi, is there an option to add a shortcode to the side widget that will show the list of categories within the articles please?
hello there, if you want this feature in your current version of the plugin you can raise a ticket at https://webkul.uvdesk.com/en/
Hi
Does this plugin work will any template please and show as per your demo?
And can you use Visual Composer to create a page of content or will that conflict with your plugin
Hello there,
Yes, this plugin will work with any template, the only requirement is that the template must include bootstrap library as mentioned on item details page. And it will not conflict as in our module we don’t create any pages.
Yes it will look like the same as in our demo . The Only part that will be updated is your header and footer . These two will be like your theme header and footer and the rest part will be according to our plugiin and also there are number of settings to customize this plugin and if still there are any issues, you can also raise a ticket at https://webkul.uvdesk.com/en for better assistance.
Thank & Regards
Hi, thanks for your reply…how do I know off my theme includes ‘bootstrap library’ as I don’t wan to purchase this plugin only to find that it is not compatible with my theme?
Hello there,
You can purchase this plugin.If your theme already uses bootstrap then in that case this plugin will work fine otherwise we will make this plugin to work according to your theme.
Thanks & Regards
ok thats great, I will purchase the plugin shortly and hopefully it will work out of the box with my these, failing that I will speak to support.
Hi. How do I arrange the sort order for categories? For example, if I add a new article to a category (or 2-3 categories) it always appears at the bottom, but sometimes I want the article to appear at the top or somewhere in the middle.
Yes, we can do this for you, we can provide you with the settings in backend where you can select option to sort according to Name, Date, Post Id and Category.
If you have any doubt or query you can always drop a mail at support@webkul.com or raise a ticket at https://webkul.uvdesk.com/en/
Hi, we have introduced the feature to reorder categories in our new update. Please check the same. Further, if you have any doubt or query please drop a mail at support@webkul.com or raise a ticket at https://webkul.uvdesk.com/
Can you display the knowledge base page via shortcode? I want to be able to control the header style of the page, etc.
Yes, it’s possible, for a better guidance you can create a ticket at webkul.uvdesk.com and mention your requirement. Also, as the plugin uses the default theme footer and header, hence header and footer of knowledge base pages will be the same as of the theme.
We have also provided certain settings in the backend, using which you can customize your Knowledgebase Plugin according to the theme.
Will your plugin work with this theme https://themeforest.net/item/cuckoo-viral-news-magazine-wordpress-theme/18600726?
The Plugin comes with its own Custom Template which can be customised as per needs in accordance with the theme! For more Check out the demo.
Nice work GLWS 
Thanks! @AlekseyZhdanov 
