vanquish

vanquish supports this item

Supported

46 comments found.

Great demo! Any plans to update to the latest woocommerce release?

Hi, it already support latest wc 3.0.4 version. The demo site is already updated to the latest wc and wp versions :)

Is this plugin capable of reading emails from a mailbox and importing tickets that way?

No unfortunately the plugin hasn’t that feature.

Hello. We have exhausted all means to get this ticket system to work and it simply does not work with our multiple user levels / wholesale users. When we reply to a ticket it deletes the users information who submitted it and does not send a notice. We have to manually reply to the customer via email. Please let us know how to fix it or refund us.

As not reported in the plugin description, the Ticket System hasn’t any support for that 3rd party plugin.

It has been designed to work on standard WooCommerce installation and if a particular 3rd party plugin interferes with the Ticket System workflow preventing it to properly work, it is an issue related to that plugin. A feature that the plugin doesn’t have cannot be fixed.

Refound cannot be granted because the plugin obviously hasn’t a support to 3rd party plugin that never claimed to have or because a 3rd party plugin in interfering breaking its workflow. Refound should be asked to that plugin developer.

This comment is currently being reviewed.

The fact that you think a software should do something it doesn’t mean that it actually does. The plugin has a specific sets of features reported in its description page and if a particular feature/3rd party support is not reported in its description page it simply doesn’t have.

For what concerns your issue, it is not clear how you have implemented your “multiple user levels / wholesale users” system and how it is interacting with my software. It could be that they not working togher and that your system breaks my plugin workflow, it is quite normal in software developing. But you have a keep in mind that this doesn’t mean that is a my plugin issue. Just described as you have done, without you to give more detailed clues or description, it is rather issue related to the system you are using to implement the wholesale users.

If you provide a more detailed description of the scenario in which you are using the plugin (which 3rd party plugin you are using, which purpose you have, a step by step guide on how reproduce the issue) and an admin access, I’ll be glad to give support as always. But you have to keep in mind that I:
  1. I cannot fix a feature that the plugin doesn’t have
  2. I cannot customize the plugin in order to implemt a special feature or to grant support for other softwares
  3. fix 3rd party interferences
and I surely I cannot grant refound due to the lack of a feature never reported or due to other developer issues… and by the way is not a very honest behaviour to leave a bad rating just only because I’ve reported how refound policy works. My software as anyone can test in the demo site before purchasing it is properly working so it is not neither honest report in the review that is not working at all.

For what concerns my other softwre purchases, feel free to do as you wish.

Hi

Im having one issue with ur plugin. It is interfering with other plugins that use “Date picker”. For example, i have this other plugin installed: https://codecanyon.net/item/woocommerce-all-discounts-deals-wholesale-bulk-categories-facebook-users-and-loyaly-pricing/12695982?_ga=2.189447016.279551333.1494414774-1111820881.1494412378, which is a plugin to make discounts to products.

One of the functionalities it has is that i can determine the date the offer is valid: from 1 May 2017 to 30 May 2017, apply a disccount to X product.

With ur plugin activated, date picker is not displayed correctly, and when i try to set a date, it always takes 1 January, 1970. So discounts by date are not working. If i deactivate ur plugin, then it works correctly.

I asked the other plugin authors, they explore this issue and they told me to tell u:

“It’s not from our side. We use a normal text field instead of a date field type and looks like that plugin look for the string “date” in all field and just hook there which is a bad practice. I suggest you contact them so they can restrict their code to their fields only.”

If u need more information, ask me.

Thx

Thank you :)

It seems vanquish has resolved this issue very fast. Thx for good support.

You’re welcome!! :) :)

Hi, Few questions… 1. Is this compatible with multivendor plugins like WC Vendors or Dokan? 2. Can it create a ticket immediately when an order is placed? 3. If yes to #2, then can you have a default message as the first comment on the ticket.

My use case: In a multivendor setup, customer places an order for a logo design. Then a ticket is automatically created with a message from the vendor asking for logo requirements.

thanks.

Hi,
  1. No the plugin hasn’t any specific support for Wc Vendors or Dokan
  2. Yes. In the Options</stong> menu, in the bottom, you will find a section called Automatic ticket. Enable it and choose for which statuses the plugin has to open a ticket
  3. No, that feature is not available. However it is a nice suggestion I’ll see if it will be possible to include in a future release
If you need further info, feel free to ask :)

ok, thanks

S4racen

S4racen Purchased

Hi There, I’m unable to assign tickets to anyone other than myself despite having a number of administrators set up on the site?

Hi,
thank you for reporting the issue. I’ve released the new 3.7 version that fixes it. It will be available to download in 4 – 5 days (CodeCanyon approval system takes awhile to approve new updates).

However if you send me a private message (click on my name then use the low-right box) reporting your email, I can send you the update! :)

by
by
by
by
by
by