Would this work with https://codecanyon.net/item/woocommerce-customer-relationship-manager/5712695
I would like the tickets to be somehow visible as a customer activity there.
can i still restrict user from using back end area
Hi – I have an english WooCommerce install but looking for a tool to make it multilingual. Are there any compatibility issues to expect when installing your ticketing system and a non english woocommerce?
The plugin hasn’t any particular compatibility issues with non-english sites. You can translate all the static strings using the .po file related to your language (using any .po editor like: https://poedit.net/ ) that you find in the languages directory inside the plugin folder.
For what concers the customizable texts can be edited using the Ticket system text menu. Just translate the strings in your language and you are done.
If you are running a multilanguage site, the customizable texts feature only support the WPML plugin. To properly assign texts to each language, you have just to switch language using the language selector and then input the text for the selected language.
The products on the product page are no longer visible, and how can I edit the woocommerce-message colour?
as woocommerce-message colour is appearing to be white in chrome browser, and black in other browsers.
what do you mean that product page are no longer visible? What staps did you do to make them unvisible? It is quite strange because the plugin doesn’t interfere in any way with product pages rendering.
However to request support you have to use the account you have used to purchase the plugin.
Can the customer reply to the ticket and the response goes straight to the ticket system and filed correctly? Secondly can you create template responses? Thirdly can you create your own statuses?
Hello, I just bought and installed the extension but when I click on “get help” this shows me the following message -> invalid command “my account”
Do you have an answer to my problem?
I need some more clues to try to identify the cause of the issue. Where exactly you are getting that error message? (console log, popup message, html warning…).
If so send me a private message with the login data, your site url and a guide step by step to reproduce the issue.
To send a private message: click on my name then use the low-right box.
I just send you a private message
Thank-you for your prompt response ! It works perfectly !!
Very glad to hear that!
Thank you very much for the rating!
Have a nice day!!
i want to have your plugin.
but at first i need to see the “admin area” plugin on RTL Wordpress.
can you show me the “admin area” of demo on RTL Wordpress? ( Persian language )
( i know your not support RTL version , i just want to know the difficulty of fixing css problems on my RTL website ).
Unfortunately I’m not able to set up you a RTL-Persian demo site. My knowledge of Persian language is 0 so I have great difficulties to properly configure it.
Dear – so I have bought the plugin and it installed flawlessly in my Wordpress / Woocommerce environment.
My Wordpress and Woocommerce have additional langues (default English install and added the Dutch language packs later). My Woocommerce displays nicely in Dutch. But … the Support Ticket system remains in English. Do you have a Dutch language pack I can upload under wp-content/languages/plugins that would offer a dutch version of the ticket system?
the plugin ships already with some .po files that you can use to localize the plugin. You find them inside the languages folder inside the plugin. you should find a file called woocommerce-support-ticket-system-nl_NL.po (Dutch language is Netherland language, right? ). Just edit it with a po editor like https://poedit.net/ finding the strings you need and then save. Once done it will create a .mo file that you have put back in the woocommerce-support-ticket-system -> languages folder.
In case you language code is not included amont those file, report me which is and I’ll release a new version with your .po file
thank you, I see the NL files that I need indeed. But how do you ‘activate’ those? Should they be copied to wp-content\languages\plugins?
You don’t have to copy them on content\languages\plugins. Just edit the .PO file and upload the .Mo file the editor creates once you save your work in the the woocommerce-support-ticket-system\languages folder.
Great, that worked
Glad to hear that
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