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36 comments found.

Would this work with https://codecanyon.net/item/woocommerce-customer-relationship-manager/5712695

I would like the tickets to be somehow visible as a customer activity there.

Unfortunately it’s not clear to me how that plugin manages the customer activity.
However the plugin has a full demo site where you can test it to see if it fits your needs and expectations:

http://www.codecanyon.eu/wcsts/wp-admin
user: demo
pass: demo

can i still restrict user from using back end area

Hi,
in the full version of the plugin, under the options menu you will find this option: https://dl.dropboxusercontent.com/u/188630/support/wcsts_options.jpg
That allows you to hide the Ticket managment area according to user role.

Hi – I have an english WooCommerce install but looking for a tool to make it multilingual. Are there any compatibility issues to expect when installing your ticketing system and a non english woocommerce?

The plugin hasn’t any particular compatibility issues with non-english sites. You can translate all the static strings using the .po file related to your language (using any .po editor like: https://poedit.net/ ) that you find in the languages directory inside the plugin folder.
For what concers the customizable texts can be edited using the Ticket system text menu. Just translate the strings in your language and you are done.

If you are running a multilanguage site, the customizable texts feature only support the WPML plugin. To properly assign texts to each language, you have just to switch language using the language selector and then input the text for the selected language.

The products on the product page are no longer visible, and how can I edit the woocommerce-message colour?

as woocommerce-message colour is appearing to be white in chrome browser, and black in other browsers.

Hi,
what do you mean that product page are no longer visible? What staps did you do to make them unvisible? It is quite strange because the plugin doesn’t interfere in any way with product pages rendering.

However to request support you have to use the account you have used to purchase the plugin.

Can the customer reply to the ticket and the response goes straight to the ticket system and filed correctly? Secondly can you create template responses? Thirdly can you create your own statuses?

Hi,
  1. yes, the reply is recorded into the ticket system
  2. this feature is unavailable
  3. for now is not possible. this feature is in the plugin roadmap but for now I cannot give you an eta
However the plugin has a full demo site:
http://www.codecanyon.eu/wcsts/wp-admin
user: demo
pass: demo
Where you can test its features

Hello, I just bought and installed the extension but when I click on “get help” this shows me the following message -> invalid command “my account” Do you have an answer to my problem? thanks

I just send you a private message

Thank-you for your prompt response ! It works perfectly !!

Very glad to hear that! :)
Thank you very much for the rating!

Have a nice day!! :)

hi. i want to have your plugin. but at first i need to see the “admin area” plugin on RTL Wordpress. can you show me the “admin area” of demo on RTL Wordpress? ( Persian language )

( i know your not support RTL version , i just want to know the difficulty of fixing css problems on my RTL website ).

Unfortunately I’m not able to set up you a RTL-Persian demo site. My knowledge of Persian language is 0 so I have great difficulties to properly configure it.

Dear – so I have bought the plugin and it installed flawlessly in my Wordpress / Woocommerce environment. My Wordpress and Woocommerce have additional langues (default English install and added the Dutch language packs later). My Woocommerce displays nicely in Dutch. But … the Support Ticket system remains in English. Do you have a Dutch language pack I can upload under wp-content/languages/plugins that would offer a dutch version of the ticket system?

You don’t have to copy them on content\languages\plugins. Just edit the .PO file and upload the .Mo file the editor creates once you save your work in the the woocommerce-support-ticket-system\languages folder.

Great, that worked :)

Glad to hear that :)
If you have enjoyed my support and/or my plugin please also consider to leave the 5 stars, I would really really appreciate! (to leave a rating: go to your profile page, click on “Download” tab and from there you can rate to your purchases) :)

Hello,

I installed this plugin and works very well. Only one question: I think the Tab Label and Tab Page Description will be shown in /my-account/wcsts-user-tickets-area/, but it doesn’t appears.

Here’s screenshot. https://snag.gy/hE0nms.jpg https://snag.gy/CVOXRn.jpg

How can I show the description? I’m using WP 4.7.2 and theme Impreza.

Thanks,

Glad to hear that :)

It could be a theme issue that is not properly triggering al the needed action during the page rendering. Once I’ll recive the access, I’ll do some analysis and I’ll let you know by repling to your private message!

Hi,
I haven’t received any private message yet. Note that to send a private message just click on my name then use the low-right box :)

Hi, I sent private message. Please check it. Thanks,

Hello sir offer 50% off

Please sir reply me

No special discount

Please sir your plugin $20 please sir

I tested demo and i found some none reason, i would like to purchase this if fix these issue. Please confirm if you ready to update. I will share detail then. Thanks

No i mean “Get help” button will be Addition “stick icon” if inside of that have diccussion. So user easy know which order is on diccusion inside.https://pl.vc/6kwqo

As screenshot, you see one button have “stick” (i marked blue color) and one is not.

For now that feature is unavailable, I’ll try to implement something similar for a future version but I cannot give you any eta. Thank you for the suggestion.

How can i translate “Ticket System Texts”?

Hi,
To translate the Ticket System Texts text you have to use your language .po file that you find in the languages inside the plugin folder. Edit it using a .po editor (like https://poedit.net/ ). Find the strings you need, save the file and the editor will create a .mo file that you have to save back into the languages folder. If your language is missing, tell me wich is and I will release an update with it. To receive it, if you want to wait that CodeCanyon to publish it (it usually takes 3 – 4 days), send me a private message (click on my name then use the low-right box) reporting you email address, and I will send it to you! :)

in alternative you can just edit the WCSTS_TextCustomizerPage.php file on line 23 you find in the com/admin folder.

Hi

looks nice your work.

pre-sale-questions

i dont understand is the plugin is with woocomerce and i create a product or how does it work???

1-. I need user pay 5 dollars per custom service first ( in this case like a product ) 2-. I user pay vía paypal: return to a specific page ( in this case the support ticket portal ) 3.- user make his question and admin recive the email notification and user too 4-. admin answer 5-. if the problem is solved and finish andministration close the support and is user has other question need to pay again

is posible ?

cheer

Hi,
no unfortunately the plugin is not designed to work like that. It only allows the user to open ticket for an order, not for a specific product.

Hello. The Get Help icon on the orders page is not working with the WooCommerce Sequential Order Numbers plug in.

Example Order ID 12724 The URL on the Get Help Link is /view-order/12724/?wcsts_get_help=true

When the URL should going to the order uses the post ID of 101212

If I manually edit the url to be /view-order/101212/?wcsts_get_help=true

Then it works. Any ideas on a work around so I can make this work?

Hi,
yes this is due to the fact that the plugin uses the order number to create the order details page url. If you are using a plugin that alters the order number the plugin is no longer able to properly create the url.

However I’ve just released a new version that prevent this issue. It is the 2.9. It will be available to download in 4 -5 days (CodeCanyon approval system takes awhile). However if you send me a private message (Click on my name then use the low-right box) reporting your email I can send you the updatel!

When ever I reply to a ticket and click update the page fails to load and I get Error 500. PHP Fatal error: Call to a member function get_user() on a non-object in /plugins/woocommerce-support-ticket-system/classes/com/WCSTS_Email.php on line 159

This is very strange. It seems that the $order object cannot be created . In the latest plugin version that I’ve just released (see the details in the other comment of yours), that warning is prevented. But keep in mind that if the plugin is not properly able to create that object the user will not receive any notification.

Would be possible to have a backend access to do some more analysis about that error? It could be due to the “progressive order number” plugin interference. If you can share and admin access, please send me via private message (click on my name then use the low-right box).

Does this support: E-Mail Piping ? Canned Responses ? Custom fields ? If no, do you plan to add?

Hi, no the plugin hasn’t those features. For now there is no plan to implement them, however in case of news I’ll let you know by repling here.

Ok, too bad. I will have to buy a different plugin. Thanks.

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