vanquish

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28 comments found.

Would this work with https://codecanyon.net/item/woocommerce-customer-relationship-manager/5712695

I would like the tickets to be somehow visible as a customer activity there.

Unfortunately it’s not clear to me how that plugin manages the customer activity.
However the plugin has a full demo site where you can test it to see if it fits your needs and expectations:

http://www.codecanyon.eu/wcsts/wp-admin
user: demo
pass: demo
asimi

asimi Purchased

can i still restrict user from using back end area

Hi,
in the full version of the plugin, under the options menu you will find this option: https://dl.dropboxusercontent.com/u/188630/support/wcsts_options.jpg
That allows you to hide the Ticket managment area according to user role.
xaerts

xaerts Purchased

Hi – I have an english WooCommerce install but looking for a tool to make it multilingual. Are there any compatibility issues to expect when installing your ticketing system and a non english woocommerce?

The plugin hasn’t any particular compatibility issues with non-english sites. You can translate all the static strings using the .po file related to your language (using any .po editor like: https://poedit.net/ ) that you find in the languages directory inside the plugin folder.
For what concers the customizable texts can be edited using the Ticket system text menu. Just translate the strings in your language and you are done.

If you are running a multilanguage site, the customizable texts feature only support the WPML plugin. To properly assign texts to each language, you have just to switch language using the language selector and then input the text for the selected language.

The products on the product page are no longer visible, and how can I edit the woocommerce-message colour?

as woocommerce-message colour is appearing to be white in chrome browser, and black in other browsers.

Hi,
what do you mean that product page are no longer visible? What staps did you do to make them unvisible? It is quite strange because the plugin doesn’t interfere in any way with product pages rendering.

However to request support you have to use the account you have used to purchase the plugin.

Can the customer reply to the ticket and the response goes straight to the ticket system and filed correctly? Secondly can you create template responses? Thirdly can you create your own statuses?

Hi,
  1. yes, the reply is recorded into the ticket system
  2. this feature is unavailable
  3. for now is not possible. this feature is in the plugin roadmap but for now I cannot give you an eta
However the plugin has a full demo site:
http://www.codecanyon.eu/wcsts/wp-admin
user: demo
pass: demo
Where you can test its features
fabvand

fabvand Purchased

Hello, I just bought and installed the extension but when I click on “get help” this shows me the following message -> invalid command “my account” Do you have an answer to my problem? thanks

fabvand

fabvand Purchased

I just send you a private message

fabvand

fabvand Purchased

Thank-you for your prompt response ! It works perfectly !!

Very glad to hear that! :)
Thank you very much for the rating!

Have a nice day!! :)

simorq

simorq Purchased

hi. i want to have your plugin. but at first i need to see the “admin area” plugin on RTL Wordpress. can you show me the “admin area” of demo on RTL Wordpress? ( Persian language )

( i know your not support RTL version , i just want to know the difficulty of fixing css problems on my RTL website ).

Unfortunately I’m not able to set up you a RTL-Persian demo site. My knowledge of Persian language is 0 so I have great difficulties to properly configure it.

xaerts

xaerts Purchased

Dear – so I have bought the plugin and it installed flawlessly in my Wordpress / Woocommerce environment. My Wordpress and Woocommerce have additional langues (default English install and added the Dutch language packs later). My Woocommerce displays nicely in Dutch. But … the Support Ticket system remains in English. Do you have a Dutch language pack I can upload under wp-content/languages/plugins that would offer a dutch version of the ticket system?

You don’t have to copy them on content\languages\plugins. Just edit the .PO file and upload the .Mo file the editor creates once you save your work in the the woocommerce-support-ticket-system\languages folder.

xaerts

xaerts Purchased

Great, that worked :)

Glad to hear that :)
If you have enjoyed my support and/or my plugin please also consider to leave the 5 stars, I would really really appreciate! (to leave a rating: go to your profile page, click on “Download” tab and from there you can rate to your purchases) :)

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