264 comments found.
Hi,
My purchase code is 9c0976e6-2292-4cd3-a7a7-a72df97f50cb and I face a problem with the TNT link which systematically leads to an error (i.e. : https://www.tnt.com/express/fr_fr/site/home/applications/tracking.html?utm_redirect=legacy_webtracker-nonav&cons=7517777559395166&trackType=CON&saveCons=Y).
Could you please fix that ?
Cheers
Hi,
from the https://www.tnt.com/express/fr_fr/site/home/applications/tracking.html?utm_redirect=legacy_webtracker-nonav&cons=7517777559395166&trackType=CON&saveCons=Y url it seems that the error you are experiencing is due to the fact that your tracking number is invalid, not due to the plugin is generating an invalid tracking url.
Can you check if that tracking code is correct? Thank you.
Hi,
The tracking number works on the following URL :
http://www.tnt.com/express/fr_fr/site/home.htmlThank you for reporting. It seems that first address is the global TNT tracking url. The one you are using it seems only available for France (infact if you try switching language that site is unavailable).
I’ll investigate further on it
Meanwhile to be able to properly use that tracking url, just create a custom company with the following url:
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?bonTransport=%s&radiochoixrecherche=BT
named TNT Express France (or whatever you need). In this way you you should have no more issues.
I confirm it fixed the problem. Thanks for your excellent support !
Very glad to hear that 
If you have enjoyed my support please consider also leaving the 5 stars! I would really really appreciate!
(to leave a rating: go to your profile page, then click on “Downloads” and from there you can rate the purchased plugins).
Thank you.
Done 
Thank you!
Hello
We have the date option at checkout, so people can select a date for the gift to arrive for a birthday. But it’s causing us issues as people just want to put one date, not a range. So we are finding they are only choosing the start date and then getting errors and can’t complete the checkout process.
Is there a way of having just one date to be given, not two? Urgently need help
Thanks Adelle
Yes sure, maybe I can add an official option for that. I have to run some tests. However send me a private message reporting your email (click on my name the use the low-right box). I can send you the new plugin version with that option.
Thanks! I’ve just sent you the email address, look forward to receiving the plugin
just answered!
Hello there, We’re testing the bulk upload functions of the plugin on our staging site, but it seems to not be updating any of the order information. - We’ve disabled all other plugins except WooCommerce and WCST to eliminate conflicts. - We’ve used the demo file you provided in the instructions, only changing the order numbers to reflect orders in our database - The plugin output says the upload went fine (no errors, says 100% done) - But changed order statuses, tracking info, etc. are not changed and the email requested never goes out.
Where should we start debugging, and what other info can I get you to determine the cause?
Thanks!
Hi,
To request support you have to use the account you have used to purchase the plugin. Please also be sure it has a valid support license.
Apologies, I’m logged in under my developer account, not our clients. Will log in as them and re-post in just a second. Thank you for the quick reply.
Hello there, We’re testing the bulk upload functions of the plugin on our staging site, but it seems to not be updating any of the order information. – We’ve disabled all other plugins except WooCommerce and WCST to eliminate conflicts. – We’ve used the demo file you provided in the instructions, only changing the order numbers to reflect orders in our database – The plugin output says the upload went fine (no errors, says 100% done) – But changed order statuses, tracking info, etc. are not changed and the email requested never goes out.
Where should we start debugging, and what other info can I get you to determine the cause?
Thanks!
Hi,
thank you for using the right account. Meanwhile I was performing some tests to be sure that the import works and it actually does. For example if you log in the demo site and use this file: https://dl.dropboxusercontent.com/u/188630/import.csv you will see that order 921 and 919 are properly affected.
The issue you are experiencing may be due to a wrong file format. Is It UTF-8 encoded? are you using the , as field separator? Are you using the latest 11.8 version? Could you share the file you are using? Thank you.
We were actually using 11.6. I upgraded to 11.8, tried again, and no dice. It is UTF-8 encoded, CSV, with ”,” as the field separator.
Here’s the file in question, the order #18076 is a test order we placed. https://axebat.com/ctc-dev-17/import3.csvI’ve tryed using your file in demo site, and it is actually woring. I’ve just edited the order numbers: https://www.dropbox.com/s/8i9nyksv9meknzu/import3.csv?dl=0
As you can see: https://www.dropbox.com/s/6hm61011woatx47/wcst_orders.jpg?dl=0
The 921, 919 and 918 have tracking number assocaited (company is missing because you have used an id that is not configured in demo site) and 919 and 918 were properly setted as completed.
Did you performed a test using the demo site? is it working? can you send me a full admin access to your site in order to perform some tests?
Hi,
unfortunately it seems that the email associated to your codecanyon profile is not existing, so I cannot reply back to the private message you send. In the site you shared you are using a fancy admin email… So I’ll reply here hooing you will read:
Hi,
thank you for the access!
It is very strange. I’ve performed a test and it was not working. Then I simply deleted and reinstalled the plugin and now it is working.
Just for curiosity…How do you exactly have you installed the plugin? It could be that maybe your server corrupted some of its files (while uploading via FTP or unzipping the plugin .zip file). This could cause the bulk import sub-component to crash.
Another cause could be due to the fact you the plugin was customized…. Did you altered its code?
However now it seems working
I’ve just used the file you find attached to this email that associates 2 tacking codes to the order #18076.
There shouldn’t be any other issue… I hope…. cross fingers However if any let me know.
Meanwhile If you have enjoyed my plugin and/or my support please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Have a nice night!
