296 comments found.
Hello,
I have installed the plugin in the wordpress website and activated. But i cannot see the Shipment Tracking option in the menu tab of wordpress dashboard. Please help me to resolve this.
Thanks
Hi,
is WooCommerce properly installed in its default folder woocommerce and activated?
Hello,
Currently i am using WP Simple Paypal Shopping cart plugin for my online business. Now i need to configure this Shipment plugin with the website. I need this plugin to sent the mails automatically once the status is updated. Is there anyother way we can get this working without any changes in this WP Simple Paypal Shopping cart plugin. Please help me to resolve this issue.
Thanks
Hi
the plugin hasn’t any specific support to that plugin. As reported in the description page, the WCST plugin just embeds tracking info to all outgoing order status change emails sent by WooCommerce according the selected statuses (that by default is just the Completed one).
The plugin hasn’t any feature to automatically send cutom notification emails on order status change.
Hi. Thanks for the information. I have one more question. When i am hitting track button after giving tracking #, it is redirecting to the official shipment portal in the new tab. Is there any way so that i can show that in the same page below the track shipment button instead of redirecting to another tab.
Thanks in advance!!!
No, unfortunately the plugin doesn’t have any feature to embed other web site tracking pages on the current site.
Hi, Thank you I have buy your Plugin, it’s wonderful, however In automatic estimated shipping in General setting, I have change the message to Arabic language message in Label to display before the date Field, but the change is not reflecting, it always showing me the old message Estimated shipping date:
Thank you for reporting the issue. I’ve just released the 12.0 version that fixes it!
It will be officially downloadable from codecanyon in 4 – 5 days (their approval system takes awhile to approve new updates).
However if you send me a private message (click on my name then use the low-right box) reporting your email, I can send you the update directly.
Hello,
I want to use the shortcodes like [shipping_company_name],[tracking_number] and so on throughout the website.I want to include these shortcodes in other pages/posts. Please let me know how i can achieve this.
Thanks in advance!!!
I’m sorry, but unfortunately there isn’t an easy way to do that and the plugin doesn’t offer that feature.
Then I don’t know what is the use of this plugin… It is not worth for $24.. Really upset
The plugin has a specific set of features that are detailed reported in its description page.
Furthermore it has a full demo site where the customer can try it before purchasing to be sure that its feature and behaviour actually fits his needs and expectations.
It would be then a good habit to test software before purchasing to avoid this kind of situations.
Hi,
Thank you for the plugin. We are using dokan vendor plugin.
Could you help us show tracking meta box from the plugin on order page in front dashboard so seller can added tracking shipping by himself not just by admin?
Thank you.
Hi,
unfortunately there isn’t any easy way to do that. The plugin is not designed to have support for that 3rd party plugin and cannot simply “be moved” by one page to another. It would require a deep redesign.
Do you do customizations? Obviously this will need custom work.
No, I’m sorry I do not offer any customization service.
Hey, i use the WP HTML MAIL Plugin for custom mails. I buy your plugin and when i mark a order as finished, the customers dont receive a mail with the shipment details.. how can i fix this? Thanks
To request support you have to use the account used to purchase the plugin.
Hey,
i buy this plugin with the Support. Now, after i customize and install the plugin, it doenst send emails with the tracking no… I use the Plugin WP HTML MAIL for custom emails, but when i deactivate this plugin, it still doenst work. How can i fix this? Thanks
Hi,
What do you exactly mean after customize the plugin? Note the plugin as to be used as it is, altering can cause unexpected behaviour and issues (like the one you are experiencing) and support service doesn’t cover this scenarios.
Restoring the plugin to its original state, is it working? Could you try disabling the other plugin of yours and see if you still experiencing e issue?
Note also that tracking info by default are only embedded when the order is marked as completed. Was the order properly marked as completed?
Hi, I’ve recently bought you plugin for the main reason to be able to input the shipping information info in the customer emails. I’ve made all the settings correct as well as I can tell , but the shipping information doesn’t appear on the email (I’ve selected order completed) I tested both putting the tracking info position (general options) before and after the order table. I’m also using the plugin “Woocommerce Pretty emails” from mbcreation for customizing the emails layout. Is this the reason why it doesn’t work? And how do I’ve solve this issue.
Hi,
which plugin version are you running? could you try updating to the latest 12.1 you can download from its codecanyon page? To update: just deactive and delete the old version then install the new one. Don’t worry you won’t lose any setting.
For what concerns the issue you are experiencing it could be that the WooCommerce Pretty Emails plugin is altering the normal WooCommerce email rendering process preventing the WCST plugin to properly hook during that process and then inject tracking info text.
When the email is rendered by the system, before the product table is rendered, it triggers the woocommerce_email_before_order_table action used by the WCST plugin to hook during that process and then inject the tracking info.
If any plugin alters that process preventing that action to be triggered, the WCST plugin is not able to know when the rendering email process take place.
So you should try disabling that plugin and restore the normal email rendering process to be sure that the cause is that plugin. If so, you should report that issue to its developer.
He has to fix the plugin order that the woocommerce_email_before_order_table is properly fired and then allow 3rd party plugin to do their job.
Hi Manager, I tried to import CSV but never success. I also downloaded your sample file, its not working as well. Would you mind to guide me how to bulk import ?
4374 wc-completed send_email_customer_completed_order 31/07/17 AUSTRALIAPOST:UVH0045283
Cheers Eric
Hi Manager, I keep trying…. but now i have got the error message Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. Order : the id is not valid. a lot of message like these…. please help.
Thanks Eric
from what your report is sees that you are trying to import data using wrong ids. Are you using any plugin that alters order id? like progressive number plugin or something similar? which id format are you using? can you share a csv file you are using? to do that you can share here or via private message: click on my name then use the low-right box.
For example if you try to import this file (it is just the sample file updated with a demo order data): https://dl.dropboxusercontent.com/u/188630/support/import_demo_site.csv using the demo site:
http://www.codecanyon.eu/wcst/wp-admin/
user: demo
pass: demo
it is properly working.
Hey vanquish-Team,
I tried to apply the [wcst_tracking_form company_id=”company_id” ] shortcode like mentioned on http://www.codecanyon.eu/wcst/tracking-form-shortcode/ and used DHLGER as company id. However, I would just display this shortcode on frontend page. Same accounts for just using [wcst_tracking_form ].
What’s going wrong?
Further, where can I find a list of all possible shortcodes?
Your help is very much appreciated!
Thanks Marc
Hi Marc,
What do you exactly mean you want to just display the shortcode on frontend page?
If you want to just display the shortcode text, just past the put a space after the [ and before the ] and wordpress will display the shorcode.
If you want WordPress to process the shortcode and display the form, try using the Text editor like in the follow example: https://dl.dropboxusercontent.com/u/188630/support/wcst_shortcode.jpg
paying attention on removign spaces after the [ and before the ] and the double quote character “ is the one made by typing SHIFT+2 (the one you copy and paste from the plugin demo page is the ” that is not recognized as valid).
A list of available shorcode can be found on the plugin description page under the Tracking form shortcode section.
I hope this helps 
Hello, after installing your plugin some of my other plugins get deactivated for some reason ( Slider Revolution, YITH WooCommerce Social Login, YITH WooCommerce Wishlist) any ideas?
It sounds very strange. I’ve just performed a test in the demo site activating those plugin, and as you can see from the following images they are all active togheter without problem: https://www.dropbox.com/s/2qn78rhfyj8cq7b/wcst_yith.jpg?dl=0
Which WCST version are you running? is the latest 12.1 version? if not, could you redownload the plugin from codecanyon and update? to update: just deactivate and delete the old version and then install the new one. Don’t worry you won’t lose any setting.
I’m running the latest version, i installed it yesterday and the deactivations started after that. I checked my logs but cannot find any errors.
Are you using any plugin that alter activation workflow? how many plugin are you using?
when you try to reactivate those plugin, are you getting any error? and if you to leave the WCST deactivated, reactivate those 3 plugin and try to install any other plugin, are you geting the same issue?
I deactivated some other plugins and the problem has gone away, so i guess it’s an issue with my setup and not your plugin. Sorry for bothering you and thnx for the fast response!
No problem, you’re welcome! And thank you for the rating, I really appreciate!
Have a nice day!!
How do I update the plugin?
Hi,
you can manually update it: just redownload the plugin from codecanyon (it will be automatically the latest one) then in your backend deactivate and delete the old version then installt he new one. Don’t worry you won’t lose any settings.
In alternative you can automatically update: install the Envato updater plugin: https://github.com/envato/wp-envato-market (download clicking: http://envato.github.io/wp-envato-market/dist/envato-market.zip ), activate the plugin then click on
Envato Market menu voice -> Settings and then click on the generate a personal token, follow the on-screen instruction and then paste the generated token.
Once done you will be notified in case of plugin updates.
Hello,
i still have the problem, that the shipping informations doesnt send with a mail… i use the WP HTML MAIL for custom mails but i tried it, when this plugin was inactive. It still doesnt work. Is there a separate Mail with the Shipping Information or is the information IN the WooCommerce-Mail? I tried everything, but it doesnt work… please help me.
Thanks.
Hi,
the plugin injects shipping info into any outgoing woocommerce emails according the order status.
By default, the plugin injects tracking info on outgoing emails only when the order hits the Completed status. However you can enable traking info injection even for other order statuses by using the General options menu.
So to properly use the plugin, just mark the order with a status for which you have allowed the tracking info injection. Note: woocommerce sends the notification email just only at the first status change transition. So if you mark an order with a status for which the notification has been sent, use the Order action meta box to resend the notification email: https://www.dropbox.com/s/2xgnvk26wwip4ee/wcst_order_action.jpg?dl=0
Furthermore, if you have customized the email template (maybe by copying the original template to your theme folder). Make sure that the woocommerce_email_before_order_table action is properly triggered inside the template. Otherwise the plugin is not able to hook its info while the email is rendered by WooCommerce.
Hi,
What is best way to process information through plugin action to save order meta information on another page?
If I’m getting all information from the fields in custom form and passing it as $ship_info
do_action( ‘woocommerce_process_shop_order_meta’, array( $post_id, $ship_info ) );
or
$order->save_shippings_info_metas($post_id, $ship_info);
Actually I’m not sure what you want to achieve, however you cannot trigger that action in that way.
The second parameter shold be a WP_Post object, not custom fields array.
You could try just calling the $order->save_shippings_info_metas($post_id, $_POST); ($order must be a WCST_Order object), as handler of your custom form posted variables. The $_POST must contains the shipping fields with the proper names and values.
Keep in mind the plugin is not designed to manage custom forms and the support service doesn’t assist for issues due to customization.
Thank you for the reply. I’m not editing plugin code. Im trying to bring functionality on other page.
I was able to display the original form with code: global $wcst_html_helper; $wcst_html_helper->render_shipping_companies_tracking_info_configurator_widget($order);
The form does not have save button though I created ajax function that gets fields and onclick submits the form so I was trying to see what action from plugin I need to trigger to save order data.
Thank you again for the support.
ah ok, now it’s clear. Yes, it should work by just calling that funcion and passing the $_POST variable, it should work without problems.
If you have enjoyed my support and/or plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
Have a nice day.
I will definitely leave great ratings for you.
I’m really close to getting this working.
I’m displaying original box, wrapped in a form, onclick I get all data from the form using Jquery serialize()
I now only need to finish proccessing to save data with form action. I tried using woocommerce_process_shop_ordermeta as action in the form but not saving data. What action from your plugin should I use to save this data?
Thank you again.
In your case you can just create an ajax call when saving. the action could be “wcst_custom_form_save”. Then as hook you can use the following.
do_action( ‘wp_ajax_wcst_custom_form_save’, ‘your_function_name’ ); then in the function that handles that action you can just call the
$wcst_order_obj = new WCST_Order(); $order_id = $_POST['order_id']; $wcst_order_obj->save_shippings_info_metas($order_id, $_POST);NOTE: you have to pass via post also the order_id.
In this way it should work. However do some tests, according to me that should the way to let it work
Hi -
I’m setting up a drop-shipping store with woocommerce and using Aliexpress as the suppliers.
A big problem I have is if someone say orders 4 items in my store, all 4 items will be from 4 different suppliers individually. Which will be processed and shipped at different times.
e.g. 2 items may be shipped within 2 days while the other two items may take 7 days until they are shipped.
I need to be able to send an email to the customers as each 4 items are shipped with their tracking info for each of the 4 products.
Or if need be I could wait until the final product is processed and add them all in one go if your plugin cannot do it that other way?
Can your plugin WooCommerce Shipping Tracking solve all those above issues for me?
Thanks
Hi,
yes the plugin may help you in this. The plugin allows you to track multiple shippings, so you can create several trackings for the same order: https://www.dropbox.com/s/jsuzt06xlwaxykw/wcst_multiple_shipping.jpg?dl=0
In your case, you could add the new tracking code when an item is ready to be shipped, reporting in the Custom text area the info about the item. Once done you have to resend the Order completed email (the plugin hasn’t any method to direct send notification to the user). In this way the user will be notified about the previous shipping and the just added one.
In alternative you can wait all items to be shipped, insert all the tracking codes and then send just one Order completed email.
hi,
the plugin works great.
i am using “bulk import” option, and my import.csv file has about 100-150 lines.
when i tried to import tihs big csv file, chrome gives a javascript alert: “bla bla bla / wait or close page”
what should i do? which value should I change in php.ini ?
Hi,
it is a browser issue rather than a server issue, so there isn’t any change to php.ini you can perform to avoid the browser crash.
It however sounds strange because 150 line csv is not so big at all. Please make sure that your browser is the latest version, that you haven’t installed any extension/add-on that may make the bowser hang and eventually please try a different browser (like Chrome or FireFox).
At last even if that is not working, try splitting the csv file into smaller one (like 3 files of 50 lines each).
thanks a lot for your quick reply.
i will try your suggestions.
i will give you 5 star
Thank you!!! I really appreciate it!!!
