vanquish

vanquish supports this item

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351 comments found.

Hi there!

Since last WP/WooCoommerce update I seem to be having troubles with this plugin. As soon as I update the status of the order to the one that sends the e-mail with the tracking information the site redirects me to ”/wp-admin/post.php” and it shows in the screen the content of the e-mail, and it doesn’t sends it to the customer.

Any ideas?

Hi,
which plugin version are you running? is the latest 13.6 version? if not manually update by redownloading it from codecanyon then deactivate and delete the old verion and install the new one. Don’t worry you won’t lose any setting.

To receive automatic updates install the Envato updater plugin: https://github.com/envato/wp-envato-market (download clicking: http://envato.github.io/wp-envato-market/dist/envato-market.zip ). Activate the plugin, click on Envato Market menu voice -> Settings and then click on the generate a personal token, follow the on-screen instruction and then paste the generated token. Once done you will be notified in case of plugin updates and in case you will be able to automatically update them.

Let me know if you experience the issue even with the latest plugin version.

Indeed, it is the latest 13.6 version the one I’m running :)

Unfortunately I’m not able to reproduce your issue. As you can also see from the demo site, just saving an order (or even setting a trackin info) is not causin that issue.

It seems to be related to your specific installation. It could be due to a 3rd party plugin interference or several other causes. Can you try to enable the wordpress debug mode (https://codex.wordpress.org/en:Debug_in_WordPress ) and report me which message (if any) is printed when saving the order? Can you try to disable all yuor 3rd party plugins and see if you still experience the issue?

Furthermore, if you send me via private message (click on my name then use the low-right box):
  1. your email address
  2. full admin access to the wp-area
  3. FTP access
I can try to perform some live debug on my plugin scripts to see if I am able to get more clues about the issue and eventually implement a fix/workaround. Thank you.
tsgolden

tsgolden Purchased

Hi. Just updated Wordpress 4.9. I do not see “WooCommerce Shipping Tracking” any longer in the left hand menu nor do I see it with the Woocommerce component. Please advise. Thank you.

Hi,
it could be due to the fact you are using an old plugin version. Try updating the plugin to the latest 13.6 version that you can manually download from codecanyon. To update: just deactivate and delete the old plugin version then install the new one. Don’t worry you wont lose any setting.

To receive automatic updates just install the Envato updater plugin: https://github.com/envato/wp-envato-market (download clicking: http://envato.github.io/wp-envato-market/dist/envato-market.zip ). Activate the plugin, click on Envato Market menu voice -> Settings and then click on the generate a personal token, follow the on-screen instruction and then paste the generated token. Once done you will be notified in case of plugin updates and in case you will be able to automatically update them.

Is it possible to implement bulk updating tracking number asynchronously? Because anything more than 50 orders, it locks up the processing page. Possible to implement https://github.com/A5hleyRich/wp-background-processing?

Thanks in advance.

Hi,
unfortunately the plugin hasn’t any feature that allows to perform that operation asynchronously. However the Bulk import process is performed by splitting the orders list in small lists, and then send one by one in pipeline in order to avoid the sever to process the whole list.

Please try updating the plugin to the latest 13.6 version that you can grab via codecanyon. In alternative you can automatically update by installing the Envato updater plugin: https://github.com/envato/wp-envato-market (download clicking: http://envato.github.io/wp-envato-market/dist/envato-market.zip .
Once done edit the wcst_bulk_import.js file you find inside the js folder and in the top of the file you will find the following variable:
var max_row_chunk = 50;
try lowering that value to 20 or 10 to see if you still experience the issue. That value is the number of row the frontend sends via ajax during the pipeline.
Myukki

Myukki Purchased

Hello, I purchased your plugin and I find it’s very useful! But I don’t find Shipping Tracking button in orders list. ??? Can you take a look? I use emall shop theme from themeforest.

Thank you for your support.

Best Regards, Tomoki

Hi,
are you using any plugin that alters order ids? However if you send me via private mesasge:
  1. your email address
  2. admin access the wp-admin area
  3. FTP access
  4. link to the order list page
I can try to analyze your installation to see if it possible to determine the cause of the issue and fix it. Thank you.

Hello.

1.General options date format yyyy-mm-dd doesn’t work . (Actually display mm/dd/yyyy)

2. Holiday setting doesn’t work properly. For example , the estimated day ” 2 working days”,order date is 1st,Feb(Mon.). 3rd Feb is holiday. it display 5th Feb.not 4th Feb. It seems that the count is reset when the shipping date becomes a holiday.Extra days will be added.

I will renew support if the above issue is fixed. Thank you.

Thank you for reporting the issues. I’ve fixed in the latest 14.4 version that I’ve just released. It will be ready to download in 1-2 days (CodeCanyon approval system takes awhile to approve new updates).

If you send me a private message (click on my name then use the low-right box) reporting your email, I can send you the update directly via email. I hope you enjoy.

decowave

decowave Purchased

Hi Manager, Would you please help as my bulk import csv is not working. My site is luxorlinen.com.au Thanks Eric

decowave

decowave Purchased

Thanks for your email, I have reply all the informations you need : )

decowave

decowave Purchased

Thanks for your help !!! All fixed , 5 stars !!!!

You’re welcome :)

If you have enjoyed my support and/or plugin please consider leaving the 5 stars, I would really really appreciate! :) (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Have a nice day!

Hello,

I just purchased your plugin for order/shipping tracking. For email updates to customers, i would like to make it so that it greets the customers by their first name. For exmaple

Hello [first_name]

your tracking number is….................

How do i make it so that it auto inserts the customers first name?

Thank you, AJ

Hi,
the plugin hasn’t such a feature, however it is a nice suggestion. I’ll try to include if possible in the next plugin release. I’ll reply here to let you know in case of news!

Hi,
good news! I’ve just released the new 14.6 version that now allows you to customize the Active notification text using the following shortcodes:
  1. [billing_first_name]
  2. [billing_last_name]
  3. [shipping_first_name]
  4. [shipping_last_name]
  5. [formatted_billing_address]
you can then set a text like:
Hello [billing_first_name] [billing_last_name],
item will be shipped to [formatted_shipping_address]

To customize the text just go in the Edit emails/order page messages and look for the Active notification: Text showed before tacking info option.

The new update will be available to download in 1 – 2 days from codecanyon (their approval system takes awhile to approve new updates).

However if you send me a private message (click on my name then use the low-right box) reporting your email, I can directly send you the update!

At last, If you have enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate! :) (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)
xmessa

xmessa Purchased

Hi there

We are trying to sort out the order export part.

We know the meta for shipping company name is _wcst_order_trackname

However, we can’t figure out the meta name of the second or third shipping company name for one order.

Would you advice what that would be?

Thank you.

Hi,
The additional tracking info are stored as a serialized array in the _wcst_order_additional_shipping meta. So once retrieved that meta (and supposing it is stored in a $additional_shippings variable), you have to cycle it in this way:
foreach($additional_shippings as $index => $additional_shipping)
{
  $shipping_company_name =  $additional_shipping['_wcst_order_trackname'];
}
In this way you will retrieve the additional shipping company names
xmessa

xmessa Purchased

Thanks mate. That is very helpful!

You’re welcome! :)

Kindly let me know the cost reguirement if you are to install and configure for me

Hi,
unfortunately I do not offer any configuration or installation service.

xmessa

xmessa Purchased

Hi

We’ve got some issue importing tracking info.

Basically here’s what we have in the file: 0:ARK800213AU|1:800362553|1:800362562|1:800362571|1:800362580

And only the first one and the last one get imported. Looks like for the same courier company only the last one will be recognised.

Could you fix this?

Thank you.

xmessa

xmessa Purchased

I did more tests, seems like it will only import the first and the last tracking codes. I am using the latest version.

Thank you for reporting the issue! I’ve just released the 14.7 version that fixes it!
It will be officially available on codecanyon in 1 – 2 days (their approval system takes awhile to approve new updates).

However if you send me a private message (click on my name then use the low-right box) reporting your email, I can directly send you the update!

Meanwhile If you have enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate! :) (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

JeanBibi

JeanBibi Purchased

Hello, I’ve trouble with the additional tracking shipping message that does not show up in email.

Works fine for one tracking number, but when we add another, only the message configured for the first tracking number is shown, not the one for the “additional”.. Do you have some advice, tips.. ?

Does it exist some conditional tags we could use in first message tracking to include (or not) the message for the additional tracking if exist.. ?

Thanks

Hi,
I’ve just performed a test using the demo site to be sure that the additional messages are embedded into notification email and that feature is working. As you can see from the following screen: https://www.dropbox.com/s/466tx1eol70y1r0/wcst_email.jpg?dl=0
The plugin properly embeds all the messages.

It could be that the issue you are experiencing is related to the fact you are using an old plugin version. Try to redownload the latest from codecanyon (currently it is the 14.6). Delete the one you are using and install the new one. Don’t worry you wont lose any setting.

For further help you need to renew your support license. Once done if you send me via private message (click on my name and then use the low-right box) with the following:
  1. you email address
  2. Full admin access to the wp-admin area
  3. a FTP access
I can try to perform some tests to see if is possible the cause of the issue.
JeanBibi

JeanBibi Purchased

Thanks a lot, that works fine now with the latest version ! Thank you for you very quick reply.

Very glad to hear that :)

If you have enjoyed my support and/or my plugin please also consider leaving the 5 stars, I would really appreciate! :) (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Have a nice day! :)

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