1443 comments found.
hi… i could use some help: i bought your plugin a while ago, used it on my website, a while ago i had a problem with the server and had to reinstall everything from scratch… now I’m trying to activate the plugin, on the same website, but it says that the purchase code is invalid… is there a way i could still use the plugin?
thank you for your help…
please disregard my comment, somehow the activation works, thank you for all your wonderful work, great plugin
Glad to hear that 
Hello friends.
Chrome 120 is really outdated and Chrome is already on version 145
The Hosting Mod Security flags the file tracker.php because it is using an outdated Chrome Agent.
$http_user_agent=”Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36”;
Hello,
I’m sorry, but the tracker.php doesn’t have such a line. Please ensure you are running the latest plugin version.
Is there support for PC work orders?
What do you mean for “PC work orders”?
There are advertisements on the logistics tracking page. How can I turn them off
That’s unfortunately depens on the tracking service and cannot be turned off
Just updated to the most recent version to enable HPOS on my site. Saying “Purchase code is invalid!” Using Chrome. Paid for renewed support. No new code. Need a solution ASAP because our site tracking is 100% broken now.
Try using a different browser, like Firefox. Try also disabling the other plugins; one of them might be interfering. The validation is performed by the Envato systems.
Hi, I tried to install and insert the purchase code but it says invalid
Hi,
Please try using a fully HTML5 compliant browser like Chrome or Firefox.
Hi yes I’m using HTML5 compliant browser Chrome. The code is invalid. Please help me.
Try eventually Firefox.
The code is validated by Envato. If you share via private message FTP and wp-admin access, I can try performing some further tests.
Hi I’ve sent the FTP & admin access via private message ok. Tq
Hello any updates? Please update ASAP TQ
Check your inbox. You missed to share the license code and the ftp
What is ftp? I already shared the code and admin access
Omg why is it so complicated??? I need to use it ASAP. Can please fix your code or whatever that can make things easier. So hassle
I don’t know why it is so complicated to share FTP access. It is you who should tell me. Same thing for the purchase code, how exactly should I have tested the activation of it if you don’t even mind sharing?
In the email you shared again, it was still missing the FTP. In any case, I just tested to activate it by inserting the code, and I was working without any issue (I’ve attached a video).
Where is the video?
attached to the reply email I’ve sent. If you wish, I can post it here (for privacy purposes, it was sent to your private email).
Hi I already send the ftp, WP access & purchase code. Please check Tq
Do you even read the email I sent to you in reply? Did you see that the plugin was successfully activated without the need for any special action (I’ve also attached a video to the reply).
I didn’t receive any video in the attachment. You mean now i can just install the tracking?
Ensure the client you are using is preventing the attachment from being accessed. It was sent via Gmail: https://ibb.co/HLfvGrCX
The plugin was properly activated just by inserting the code and name; no further action was required.
I have just bought the plugin via CodeCanyon, but I cannot activate it using the activation code.
Hi,
Please try using a fully HTML5 compliant browser like Chrome or Firefox.
My OLD website with activated plugin was deleted accidently and now I am trying to activate plugin in new website but it shows license already activated in your old domain, How to deactivate old plugin from your system and activate in my new domain, actually old domain was for dev test purpose.
The Envato usage license policy allows you to use the software in only one end product (website) at a time. This means that licenses cannot be transferred from one product to another.
Once you register a domain, the associated domain uniquely identifies the website that will become the end product for which you are licensed to use the software.
However, the plugin activation system allows you to activate the license on two domains (the second one should be for testing purposes). On each domain, you can activate unlimited subdomains and subfolders.
If you have used all of these options, you will need to purchase another license to comply with the Envato usage policy.
how to test if i set correctly? when i finished an order, i need to know what e-mail consumer received thanks
I’m sorry, but unfortunately, for security reasons, you cannot change the email address on the demo site. What you receive in the email is this: https://ibb.co/DD6LW0mQ
The message can be customized via the special menu: https://ibb.co/ZRKW8S51
i ordered a product for test, when i click update menu on order page, i don`t receive any e-mail at all. what is the matter of your plugin please?
Because emails are sent by WooCommerce, not by the plugin. The plugin injects tracking data into the email sent by WooCommerce. Just clicking the “update” button doesn’t trigger any email to be sent. Emails are sent only the first time you are switching the order status or forcing the notifications: https://ibb.co/ZRhWVnj8
yes i tried to switch order status, and click update. but not work still
That, unfortunately, is a WooCommerce issue, not a plugin issue.
Hi, I bought this some time ago and have remade my store theme and it says the purchase code is incorrect. Could you please advise.
“Purchase code is invalid!”
Hi,
please try using a fully html5 compliant browser like Chrome or Firefox. Ensure also that none of the 3rd party plugins you are using is interfering with the activation process.
I need my refund
i am totally disappointed with this customer service , how can i buy an item and not make use of it i need my refund , this totally not accepted
Hi Sir, may i ask can reset activation if domain expired?
Hi,
Activation for a domain never expires.
Hi Sir, I not means your plugin expired, i means if i active your plugin at ABC.com, but the domain ABC.com was expired, I need remove your plugin from ABC.com. thanks
You cannot. The Envato usage license policy allows you to use the software in only one end product (website) at a time. This means that licenses cannot be transferred from one product to another.
Once you register a domain, the associated domain uniquely identifies the website that will become the end product for which you are licensed to use the software.
However, the plugin activation system allows you to activate the license on two domains (the second one should be for testing purposes). On each domain, you can activate unlimited subdomains and subfolders.
If you have used all of these options, you will need to purchase another license to comply with the Envato usage policy.
Hello, I purchased the WooCommerce Shipping Tracking plugin, but my license/purchase code is not working and I cannot activate the plugin.
Even though I entered the information correctly, I keep getting the error: “Purchase code is invalid!” Could you please check my license and help me with the activation? I need to use the plugin on my website urgently, so your quick assistance would be greatly appreciated.
Thank you.
Hi,
please make sure you are using a fully HTML5 compliant browser like Chrome or Firefox
Hello, thank you for your reply.
I am already using the latest version of Google Chrome. I also tested it with Firefox, tried incognito mode, and even disabled all extensions, but I still keep getting the “Purchase code is invalid!” error.
I copied the purchase code directly from my Envato Downloads → License Certificate & Purchase Code section, but the plugin still does not accept it. The domain I am activating the plugin on is: baskibu.com (not localhost).
Could you please check my license manually and, if necessary, reset the activation on your side? I would appreciate your assistance in resolving this issue as soon as possible.
Thank you.
The “purchase code is invalid” has nothing to do with the activation limit. It seems that Envato is not capable of validating your code. This, however, 99.9% of the time, is caused by the usage of a browser that is not capable of properly executing the JavaScript library used to validate the code.
If you renew your support license and you share FTP and the wp-admin, I can log into your system and try activating it for you.
Hello i purchased this item and the item purchase code not working need assistance
I have activated the purchase code , I am having problems with the tracking does not work when i input the tracking code
i created a custom courier and the tracking is not working need assistance
i need proper documentation plzzz
Hi,
You find all the available documentation on the plugin description page. If you provide more details about what you mean by the tracking not working, I’ll try to assist you in resolving the issue.
with the short code [wcst_tracking_form company_id=”“] i also used the first code too
and it just role and get back to my frontage
Need assistance in configuring the custom tracking page to load the dashboard and track
Hello i need urgent assistance wit this plugin configuration
Please note that the placeholder is %s, not just %.
Did you insert the right ID (https://ibb.co/W9BcVmx) in the company_id parameter?
Once done, you should display this:https://ibb.co/svcXck8k . Once you insert a tracking number, you will be redirected to the Courierr site (the plugin won’t display tracking data status directly on the page for custom couriers)
This is not getting interesting
The parameter should be set in this way on the shortcode: https://ibb.co/SXprsC7b
The URL for the custom company should be this: https://ibb.co/mF6GdfT8 (https://atlanticcmss.com/track-order?tracking=%s )
[wcst_tracking_form company_id=”0”]
tracking NO RTG543Y78
When i track it rolls and tacks me to the front page, i am tired of all these no proper support at this stage i think i will request for a refund from envato i cannot pay for a tool that is not working for me 3-4 days have past ant its putting my business at risk customers are angry Please i need a refund
Yes, the plugin cannot provide visual information about a custom company that you manually inserted. That’s a feature available only for the companies that are already defined. It is quite obvious, it is reported in the plugin description page (https://ibb.co/1fVYvQhy ) and can be tested at any moment before any purchase via the plugin demo site, where its feature can fully be tested to be sure it actually works as you expect.
The custom company URL can only redirect you to the company tracking page you inserted. You have to make sure that the URL you are using allows you to pass as a parameter the tracking number which is then used by the page to display the tracking info. If the courier doesn’t have that feature, this has nothing to do with the plugin.
so that means this cannot work for me your demo was not working when i paid for this plugin plzz refund my money i cannot pay for what does not work for me
I can see that you have declined my refund request ur plugin demo was not functioning when i purchased it check date of my purchase , i expected that your company will give me a way out of this,showing me how to get it right with my website , still i need my refund plzz so i get another item i cannot waste money like this
I need my money back
you people are not serious and stupid , selling a software that the demo was not working at the time of purchase and now no way forward for me to resolve the issue with my site, no assistance what so every. i am still insisting on my refund . for real your software and ur support is useless , i want my money back . i cannot waste money like that nonsense software and a rubbish service service . I need my money back this is a totally useless tool
I need my money back
I need my money back for this useless product
I need my money back for this useless product
Hi,
I’ve noticed that they’re adding ads to the tracking URL. What bad practices! It’s supposed to be a paid plugin, and they’re not telling me it’s not true because this has happened twice now. I hope they fix it, or I’ll have to file a report with Envato/CodeCanyon.
The plugin is paid, the tracking sevice (that is not part of the plugin) is a paid service. You have for free, but it could happen some ads (that are not in control of them plugin). It still a good deal for one time purchased compared to recurring billing services like trackingmore, aftership or 17track
In any case, the plugin has a demo site that allows to test it’s behavior before any purchase to be sure its mechanisms fit the user needs.
Hello,
I need to add tracking information from the “Advanced Shipment Tracking” plugin to my emails.
To do this, I must add the action hook: woocommerce_email_order_details
Could you please tell me the correct way to add this hook to my Completed Order email using your email builder?
Thank you.
if its possible to do it all with this plugin that would also be great. i just want to be able to add a tracking to my customers order then it ships them the tracking number, and if im able to customize that email would also be great. if you have an online step by step tutorial how to do this it would be great.
I’m sorry, it is not possible.
The plugin injects the tracking data into the WooCommerce notification emails; it doesn’t create any custom “Completed Order email”. You will need to eventually edit the WooCommerce email templates to achieve your desired outcome.
please update you plugin to be more current with latest versions of Wordpress, this is depreciated under the query monitor, (strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated) wp-includes/functions.php:7360 and (str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated) wp-includes/functions.php:2195
I’m sorry, which scripts of the plugin are raising those warnings? If you provide a more detailed clue about which script and line, I can perform some further analysis.
From my tests, none of those issues are raised. Thank you.
your shipping tracking plugin using query monitor plugin
That unfortunately doesn’t add any clue. For a proper debug, try enabling the wordpress debug mode and debug log and report me which script and which line is raising the issue.
Does this help wp-includes/functions.php:7360 strpos() wp-includes/functions.php:7360 wp_is_stream() wp-includes/functions.php:2188 wp_normalize_path() wp-includes/plugin.php:769 plugin_basename() wp-admin/includes/plugin.php:1478 add_submenu_page() wp-content/plugins/woocommerce-shipping-tracking/classes/vendor/vanquish/admin/ActivationPage.php:73 WCST\v\v\a\ActivationPage->add_page() wp-content/plugins/woocommerce-shipping-tracking/classes/vendor/vanquish/admin/ActivationPage.php:35 WCST\v\v\a\ActivationPage->__construct() wp-content/plugins/woocommerce-shipping-tracking/shipping-tracking.php:90 wcst_init_act() wp-includes/class-wp-hook.php:324 do_action(‘admin_menu’) wp-admin/includes/menu.php:161
str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated) wp-includes/functions.php:2195 wp-includes/functions.php:2195 str_replace() wp-includes/functions.php:2195 wp_normalize_path() wp-includes/plugin.php:769 plugin_basename() wp-admin/includes/plugin.php:1478 add_submenu_page() wp-content/plugins/woocommerce-shipping-tracking/classes/vendor/vanquish/admin/ActivationPage.php:73 WCST\v\v\a\ActivationPage->add_page() wp-content/plugins/woocommerce-shipping-tracking/classes/vendor/vanquish/admin/ActivationPage.php:35 WCST\v\v\a\ActivationPage->__construct() wp-content/plugins/woocommerce-shipping-tracking/shipping-tracking.php:90 wcst_init_act() wp-includes/class-wp-hook.php:324 do_action(‘admin_menu’) wp-admin/includes/menu.php:161
here is a screenshot https://imgur.com/a/bwt54xI
Thank you, I’ll try improving in the next version. Meanwhile that the deprecated warning doesn’t imply any issue. It only warns that for now the function works, but in an unknown future it might not.
Hello, thank you for making this plugin.
Would you consider adding an option in the settings to choose whether to use all carrier website links (how the plugin originally worked), rather than this new 17track system within the site?
This really is a great plugin, but as a long-time user, it does seem like the updates “fixed” what wasn’t broken with the original version.
Hi. I’m sorry, but For now the is plan for such option.
Thanks for the reply at least.
Hi! please, can you add in the email template code that send to the customer the tracking number, the “Gmail annotations” / “email structured data” / “schema.org for emails” / “email markup” / “rich snippets for emails” ?
This can achieved adding this code between the head and body. { ”@context”: “http://schema.org”, ”@type”: “Order”, “orderNumber”: “xxxxxxxxxxxx”, “orderStatus”: “http://schema.org/OrderDelivered”, “potentialAction”: [ { ”@type”: “TrackAction”, “actionStatus”: “http://schema.org/DeliveryModeDirectlyToReceiver”, “deliveryMethod”: “http://schema.org/ParcelDelivery”, “provider”: { ”@type”: “Organization”, “name”: “Store name”, “sameAs”: “https://www.domain.com” }, “trackingNumber”: “Tracking number”, “trackingUrl”: “Tracking URL” } ] } </script>
<script type="application/ld+json">This will add a great feature for gmail users that will see with a better look all the information and will have integrated with some google services with notifications.
Thank you!
Hi,
The plugin doesn’t use any specific template. It injects its data into the WooCommerce email templates when an email is sent by WooCommerce.
Error: file_get_contents(https://vanquishplugins.com/activator/verify.php?verify_domain_activation=[omitted]): Failed to open stream: HTTP request failed! HTTP/1.1 429 Too Many Requests Empty UserAgent
Hi, I’m receiving this error on the order page where it is supposed to load tracking, please advise
It seems that you are overflowing the tracker wth requests, so the server is recognizing your requests as a DoS attack. Slow the number of requests and you will experience the issue no more.
Hmm weird I checked the firewall and only sees like 1 request happening at the moment (just me)
I’m fairly sure that currently I’m the only one using the website, yet the error still happening
