It seems that you are overflowing the tracker wth requests, so the server is recognizing your requests as a DoS attack. Slow the number of requests and you will experience the issue no more.

Hmm weird I checked the firewall and only sees like 1 request happening at the moment (just me)

I’m fairly sure that currently I’m the only one using the website, yet the error still happening

Hell,
I’m sorry, it is not possible.

Please try using a fully HTML5 compliant browser like Chrome or Firefox. Ensure also that any of the other 3rd party plugins you are using are interfering with the activation process.

Hello, the automatic updater required a valid support license. The renewal costs few dollars and keep the development alive. If you do not wish to contribute, you can manually update the software via Codecanyon.

Hello there, would you be able send me the instruction how to update it manually using Codecanyon? Thanks

For that, you just need to redownload the plugin from codecanyon and reinstall. The version available is the latest.

Hi,
what expires is the support license that lasts 6 months.

The problem is that the Cron cannot just invoke a script. The scripts that are part of the plugin, when executed, invoke several functions that are part of the WordPress and WooCommerce core.

If you directly invoke one of those scripts without WordPress and WooCommerce having been initialized, they will crash.

These days I noticed that some days, the trackings were imported, and other days no. I don’t know how to identify why sometimes are imported and other times no. Is there any debug file to check possible errors while executing?

To clarify, what I did before starting issues was: modify wp-config.php: define(‘DISABLE_WP_CRON’, true);

In my server, I created a cron similar to this: 0 0 * * * wget—delete-after http://YOUR_SITE_URL/wp-cron.php

I tried other options: wget -q -O – https://example.com/wp-cron.php?doing_wp_cron >/dev/null 2>&1 php -q /home/path/public_html/wp-cron.php

All the options worked for my website, at exception of import the trackings that are imported randomly.

So it seems that the cron server it’s enough but not work all times with the tracking imports.

Using wp-control plugin or advanced cron plugin, I have the option to manually “run now” the “wcst_bulk_import_csv_data” task, and always works.

About possible fix using an url to call it:

I have plugin to export orders to a CSV and upload by ftp. This plugin still working using only the wordpress server cron after disable wp-cron, but additionally provides another solution:

I can generate a new server crontab to schedule that next url will runned using curl or wget:

https://domain.com/wp-admin/admin-ajax.php?action=order_exporter_run&method=run_cron_jobs&key=XXXX

Do you have any possible idea to help me to address the issue? Thank you Vanquish

I’m really sorry, unfortunately, I have no clue.

It is because not all companies have a tracking URL associated with them (the URL is provided by the new tracking service).

I’m sorry, but I have any table that could help for that task

Thank you for the reply, Looks like both issues are related to the ID change , becasue old orders tracking links are not working anymore unless I set the shipping company again in the order page !

The update should be backward compatable! I wonder if there is any method to fix old orders !

I’m sorry, unfortunately, there isn’t a way to fix the older orders.

After more than ten minutes, I clicked on activate button again and it was activated successfully. I don’t know why, lol

Glad to hear that! It might be the Envato activation system was not properly checking the data!

Hi,
Yes you can migrate unlimited times on the same domain. Just reactivate it.

That’s done the trick! Thanks for sorting this so quickly. Very impressive.

Glad to hear that!

last but not least, I would ask you to help me: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars…It would help me with sales, I would really appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate your purchases. You can also leave the rating through the plugin description page: https://www.dropbox.com/s/v6zaoe0p6cs4x2o/rating.png?dl=0 )

Have a great day!

Done

It appears that you are attempting to install a package that contains both the plugin and the documentation. Unzip it, you will find a file named woocommerce-shipping-tracking.zip. That’s the one to install.

The purchase code should not be reported; other users could use it to activate the product.

Insert your user name (bsterman) and the purchase code. Ensure you are using a fully HTML5 compliant browser like Chrome or Firefox. Try also disabling the other plugins; one of them might be interfering with the activation process.

Activation must be performed by the customers

Why are there advertisements inside the my-account order in the tracking section? We cannot have this with our customers.

See screenshot: https://t6913876.p.clickup-attachments.com/t6913876/f8d8723d-f58f-428a-8275-aef5363da753/Screen%20Shot%202025-06-26%20at%208.50.00%20pm.png?view=open

From my tests, all seemsto be working ok: https://ibb.co/2Y5mHSrd

If you send me via private message (click on my name and then use the low-right box) the following data:

1. your email address
2. full admin access to the wp-admin area
3. FTP access
4. A detailed step-by-step guide on how to experience the issue

I can perform some further tests to see if it is possible to determine the cause.

NOTE: all the requested points are mandatory, do not forget to report any of them.

Thank you for your collaboration.

I’m sorry but plugin displays the data provided by 17track. If the post code you enter is not recognized by the service, there isn’t anything I can “fix” on the data provider.

Is there anyway we can forward the tracking link to Delhivery website https://www.delhivery.com/track-v2/package/29079810137001 Please guide me to add this link as tracking page, otherwise this is a waste of money for me.

Yes. You can try creating a custom company with that URL, or try using the [original_url_track] shortcode. The latter one will print the original website link (if provided by 17track).

Ensure to use a fully html5 compliant browser like Chrome or Firefox.

Excellent suggestion, i will switch from internet explorer 7 now.

Hi,
What do you mean if is no valid? Please note that purchase cose are generated and validate by Envato.

If you are experiencing issue while activating ensure to be using a fully HTML5 compliant browser like Chrome or Firefox.

Hello,
the SERVER_NAME is a global PHP variable (https://www.php.net/manual/en/reserved.variables.server.php). If not set you need to check your PHP configuration.

Hi,
If you have already enabled on two domains, you need to purchase another usage license.

Hi, According to Envato’s license terms, a Regular License allows use on a single end product, but it does not restrict reactivation on the same domain after a server migration. I only upgraded my server—my domain has not changed. Forcing an additional license purchase for this seems to go against Envato policy. Can you please clarify or reset the domain lock?

The activation has no restriction on the same domain. You can re-activate ultimited time on the same domain (including subfolders and subdomain).

If you send me a private message with the purchase code and the name of the domain you are trying to activate, I can check which domain the purchase code has been activated in. Note that only one domain can be the production domain; the other must be a testing domain.

Hi,
I’m sorry, but neither point can be customized. The tracking feed is provided by 17track and cannot be customized in any way.

oh! and the tracking info is not added in the woocommerce order, only email is sending to the customers

Hi,
without any further clues, it is quite hard to determine the cause. If you say that tracking info is not stored on the order, it might be a 3rd party plugin interference (try disabling them) or a PHP max_input_vars issue (try raising it to higher values of the one you are currently using).

If you renew the support license and send me via private message (click on my name and then use the low-right box) the following data:

1. your email address
2. full admin access to the wp-admin area
3. FTP access
4. A detailed step-by-step guide on how to experience the issue

I can perform some further tests to see if it is possible to determine the cause.

NOTE: all the requested points are mandatory, do not forget to report any of them.

Thank you for your collaboration.