sormano

sormano supports this item

Supported

Popular questions for this item

How do I install the plugin?

If you want to install the plugin you first have to unpack the files you download from CodeCanyon. In that folder you’ll find three items;
- Documentation
- License
- Actual plugin files

The actual plugin files can be installed on your WP site

Should I send over login credentials?

No, most times there is no need for me to login to your site. In fact, logging into your site does not fall under the support policy.

In rare cases where something is happening that cannot be communicated / figured out via email I may ask for a temporary login (yes there are exceptions to the support policy ;-) ).

Response time

I try to reply to every email within 24 hours of its arrival. In the weekend this usually also goes, but chances are it could take a bit longer.

When requesting one of the extensions it is important to keep in mind that my responses can land in your spam folder due to the attachment. If you haven’t received any response from me in 48 hours, please send me another email about this with the notification of the earlier email.

Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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