First of all try to formulate your question/request as much exact as you can, provide as much details as you can. Make screenshots, screencasts, provide any links, so we can see your problem alive, provide your directory settings. Explain us what have you already done to solve this problem and why do you think the problem is in the plugin.

Probably we will need access to your WordPress admin dashboard, to your hosting control panel, FTP access, e.t.c.

Please follow this link to view our documentation and troubleshoot the issue on your site.

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