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Ticky Helpdesk - Support Ticketing System & Knowledge base

Ticky Helpdesk - Support Ticketing System & Knowledge base

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Ticky Helpdesk is exclusively sold on Envato

Version : 1.7.0

Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.

Features

  • Tickets Management
  • Knowledge Base Management
  • Customers and Employees Management
  • Categories Management
  • Knowledge base rating
  • Knowledge base friendly URLs
  • Knowledge base search
  • Social Login, users can signin with Envato, facebook and google.
  • Multilingual you can add / translate the app to your own language just from the Dashboard
  • Receive Email notifications on each new Ticket or Ticket reply
  • Auto close ticket, Resolved tickets can be closed after X days automatically
  • Auto assign Tickets to available agents
  • Manage Saved replies to quickly answer common tickets
  • Search for Customers, Articles, Tickets and categories for admins
  • Professional Design
  • Rich Text Editor with upload image support
  • Easy Installation and update
  • High Performance
  • And much more…

Demo

http://ticky.pandisoft.com/

Admin account : 
Username : admin@demo.com
Password : 12345678
Agent account : 
Username : agent@demo.com
Password : 12345678
Customer account : 
Username : customer@demo.com
Password : 12345678

Requirements

  • PHP version >= 7.4.0
  • OPENSSL enabled
  • mysqlnd enabled
  • PDO enabled
  • mbstring enabled
  • enizer enabled
  • xml enabled
  • ctype enabled
  • fileinfo enabled
  • json enabled
  • zip enabled
  • bcmath enabled
  • GD_library enabled
  • iconv enabled
  • exif enabled

Documentation and Support

You can find online the documentation and get support on the following link

http://support.pandisoft.com/

Change log

Update 1.7.0 – 26 July 21

Fixed : Bug on register page
Fixed : Errors not show 

Update 1.6.9 – 19 July 21

New feature : Manager role permissions from Settings page
Single page (Articles, Categories, saved replies, Settings page)
New feature : Articles multi-Language
New feature : User custom fields
New feature : Auto save ticket reply on browser as draft
New feature : reply attachments ( Agent / admin can can send attachments with ticket reply )
Fixed : Known Bugs and Issues

Full change logs

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