Support for Testimonials Showcase - WordPress Plugin

Support for Testimonials Showcase - WordPress Plugin

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cmoreira supports this item


This author's response time can be up to 2 business days.

Popular questions for this item

Is the plugin Retina Ready?

Short answer is Yes. The plugin only makes use of CSS and font-icons to build the layouts so it will be retina ready.

But the images uploaded by the user are from the user responsibility. To make sure also the uploaded images are retina ready, read some tips here:

Is the plugin compatible with Multi-Site installations of WordPress?

Yes. The plugin will work on WordPress Multi-Site installations. The best way to install this plugin in a multi-site setup is to install it as network admin, but activate it as blog admin.

How do I update this plugin?

When a new update comes out, make sure you read the update description log on the bottom of the plugin’s page at codecanyon. After reading, you can decide if you need the update or not.

If you decide to update, here’s how you can do it:

Update via FTP – This is the safest way. If you have access via FTP to your site files, you can replace the plugin files with the updated ones. Just go to wp-content/plugins/interactive-world-maps and replace the files with the ones on the zip of the updated plugin.

Update via Wordpress Admin – From the tests performed, you can deactivate and delete the plugin on the Plugin’s administration page of Wordpress and upload and active the updated files. This operation should not affect the entries you have already made. However, we recommend the FTP solution, because it’s safer.

Automatic Updates? Consider using the ‘Envato Market’ plugin available here:

How do I place a testimonials layout in a widget area?

To place a testimonials layout in a widget simply generate a shortcode for the layout you want and place it in a text widget. The text widget will render the shortcode.

The read more link / single page entry are not working! What can I do?

If when you open a single page it returns a ‘Page Not Found’ error, it’s possible that the permalinks are not working well. Go on Settings > Permalinks and save the settings again, even without any changes. This will make the permalinks option update.

Another possible problem is conflict of slugs. If you have a page with the same ‘slug’ (permalink name) of the Testimonials Showcase, the single pages might not work properly. You will have to change or the slug of the page/post or the slug of the Testimonial entries, in the plugin settings page.

The information is displaying, but not with the layout I choose! What can I do?

If this is happening, the most likely cause is that your theme is missing the wp_head() function in header.php and/or wp_footer() function in footer.php.

If your theme already has this functions or you added them and the problem still persists, contact me via the form on my profile page.

The single page opens in a post format! How can I change this?

Since this is a plugin and not part of your template, by default the content of the single page will open on a post template. If you want to change it to a page template you should create a copy of your theme’s page.php and name it to single-ttshowcase.php. This way the single page of a member will open in a page format.

Can I import testimonials from a CSV file?

The plugin doesn’t have this feature builtin, but other users have successfully used CSV Importer plugins such as

The testimonials are stored in a custom post type with the id ‘ttshowcase’.

You’ll just need to know the names of the custom meta fields to map the information:

_aditional_info_name (subtitle)
_aditional_info_url (subtitle url)
_aditional_info_target (subtitle url target)
_aditional_info_review_title (testimonial title)
_aditional_info_short_testimonial (text short testimonial field)
_aditional_info_rating (1 to 5 value)
_aditional_info_email (email)

The image (featured image) and the title (usually the testimonial author name) are stored in the builtin wordpress fields. The ‘post content’ is where you can add a longer version of the testimonial that will display in a single page if needed.

The groups/categories taxonomy has the id ttshowcase_groups

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Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy


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