Support for Team Showcase - Wordpress Plugin

Support for Team Showcase - Wordpress Plugin

Cart 5,682 sales

cmoreira supports this item


This author's response time can be up to 2 business days.

Popular questions for this item

The single page is not working! What can I do?

If when you open a single page it returns a ‘Page Not Found’ error, it’s possible that the permalinks are not working well. Go on Settings > Permalinks and save the settings again, even without any changes. This will make the permalinks option update.

Another possible problem is conflict of slugs. If you have a page with the same ‘slug’ (permalink name) of the team showcase, the single pages might not work properly. You will have to change or the slug of the page/post or the slug of the team showcase entries, in the plugin page.

The single page opens in a post format! How can I change this?

Since this is a plugin and not part of your template, by default the content of the single page will open on a post template. If you want to change it to a page template you should create a copy of your theme’s page.php and name it to single-tshowcase.php. This way the single page of a member will open in a page format.

From version 1.3.4 of the plugin there is an option in the settings to choose which ‘Page Template’ to use. You can choose here ‘Page’ so the theme tries to grab the page.php template. This will depend on the theme to work well.

The single page is displaying the image twice! What can I do?

The single page by default opens in a post template which is controlled by your theme. Sometimes themes add the featured image automatically before the content and this is why the image displays twice.

You can try to change the ‘Template’ option in the plugin settings page, it’s possible the page template option might not add the image automatically.

If none of the available templates remove the image, we can hide it with CSS. The CSS rules to apply will depend on your theme, but these are some of the most common ones that might work:
.single-tshowcase .post-img { display:none; }
.tshowcase .post-img { display:none; }
.tshowcase .fusion-flexslider { display:none; }
.tshowcase .featured-image { display:none; }
.type-tshowcase .post-slideshow { display:none; }
.tshowcase .post-slideshow { display:none; }
.tshowcase .post-featured-img { display:none; }

If none of these work, you can contact me via the contact form on the support tab, sharing the link to your page and explaining you already tried these solutions. I will provide working CSS to hide the duplicated image.

Is it possible to order the Members in a Custom way?

Since version 1.1 the plugin comes with a set of ordering options already built-in: Default Order (Order Field), ID, Date, Title and Random. When adding/editing an entry, there is an order field, which you can use to set the order of that entry. You can also use the drag & drop feature to quickly re-order the entries the way you need.

Can this be used only to manage team members?

You can use this for different purposes. If you have a problem that needs a plugin that displays images with extra information in different layouts, this plugin might help you.

Can I add extra fields in the Additional Information box?

Yes, this is possible. More information

Is it possible to change the order of the information fields?

Yes. However you’ll have to edit a php file. It’s very simple.

You have to go to Plugins > Edit > Team Showcase > and open the file advanced-options.php

You’ll find this lines of code:

$ts_display_order = array (
    1 => 'name',
    2 => 'details',
    3 => 'social'    


$ts_content_order = array (
    1 => 'position',
    2 => 'location',
    3 => 'telephone',
    4 => 'email',
    5 => 'html',
    6 => 'website'    

And you’ll just need to change the order of the entries.

Is it possible to customize the CSS classes of the content?

Yes. You can, for example, use some of this classes:
.tshowcase-box-title {}
.tshowcase-box-social {}
.tshowcase-box-details {}
.tshowcase-single-position {}

How do I change the labels of the Custom Input Fields?

You have to go to Plugins > Edit > Team Showcase > and open the file advanced-options.php

After the line of code
$ts_labels = array (

you’ll find the labels there. You can edit the ‘label’ and ‘description’ fields.

How do I update this plugin?

When a new update comes out, make sure you read the update description log on the bottom of the plugin’s page at codecanyon. After reading, you can decide if you need the update or not.

If you decide to update, here’s how you can do it:

Update via FTP - This is the safest way. If you have access via FTP to your site files, you can replace the plugin files with the updated ones. Just go to wp-content/plugins/team-showcase and replace the files with the ones on the zip of the updated plugin.

Update via Wordpress Admin - From the tests performed, you can deactivate and delete the plugin on the Plugin’s administration page of Wordpress and upload and active the updated files. This operation should not affect the entries you have already made. However, we recommend the FTP solution, because it’s safer.

Automatic Updates? Consider using the ‘Envato Market’ plugin available here:

Is it possible to link the member entry to a custom URL instead of opening the single page for that member?

Yes, this is possible. Since version 1.3 of the plugin there’s an option to use the member’s Personal URL field as the link for that entry.

What should I use to display my team as a widget in the sidebar?

You can generate a shortcode and place it in a text widget on the sidebar. The shortcodes will render in the text widget.

The plugin doesn’t work! The images are displaying, but not with the layout I choose!

If this is happening, the most likely for one of the following reasons:

1) Your theme is missing the wp_head() function in header.php and wp_footer() function in footer.php. If your theme already has this functions or you added them and the problem still persists, contact me via the form on my profile page.


2) You are using a page with the same ‘slug’ as the team showcase post type. In the plugin settings change the team showcase slug and resave the permalink settings. If this doesn’t solve the issue, contact me via the form on my profile page.

Does the Grayscale style option work in all browsers?

The grayscale style will not work in all existing browsers, but it will work in the most popular browsers like Firefox, Chrome, Safari and IE9. The plugin uses CSS to achieve the grayscale effects and some older browsers are not compatible with this technique.

The latest versions of Internet Explorer (10 and 11) are no longer compatible with this technique (although previous versions of Internet Explorer are). Safari for Windows apparently also doesn’t support this.

A full cross-browser compatible solution would require javascript so it wouldn’t be so lightweight. But I’m studying a way to include this option also.

My Team Showcase Shortcode is displaying Posts from the Blog and not the Team Member entries! What should I do?

This is an issue related with your theme. Some themes have implemented a code that checks if a database query is a search and it forces it to only show posts results. Since WordPress v.4 update, it seems that Custom Post Type queries with search also get affected by this theme filter and therefore the theme changes the query of the team showcase shortcode to show posts. Themes should fix this code to solve the issue. A temporary fix would be to remove the search feature from Team Showcase. To do this, open the file tshowcase.php and search for the line:
's' => $search,
And remove it. If the problem persists, write me a message via the contact form on my profile.

Is it possible to change the order of the options in the Groups Filter?

Yes. The groups will be ordered alphabetically by ‘slug’, so you can edit each group entry and change the slug to reflect the order you need. For example, you can have the groups like this:
Name - 00slug
Design - 01design
Administration - 02administration
Marketing - 03marketing
Human Resources - 04hr

What are the IDs of the Custom Meta Fields?

Additional Information Fields:
Social Network fields:

How can I import members from a CSV file?

The plugin doesn’t have this feature builtin, but other users have successfully used CSV Importer plugins such as

The members are stored in a custom post type with the id ‘tshowcase’.

You’ll just need to know the names of the custom meta fields to map the information:
_tsfreehtml (short bio)
_tspersonal (personal website)
_tspersonalanchor (website anchor text)
_ts_lastname (last name for ordering purposes only)

The Name should map to the title of the post entry.

How can I hide the ‘All’ option in the filter menu?

Add the following to the custom CSS field in the settings:
#ts-all { display:none !important; }

Show more

Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy


Tell us what you think!

We'd like to ask you a few questions to help improve CodeCanyon.

Sure, take me to the survey