26 comments found.
Pre Buy Question:-
1. How can i change the default submit ticket form..from where i can edit/delete fields to it?
2. How can i create new form and use it for ticket system.
3. can i change the ticket number sequence as per my logic or the ticket id comes system generated.
Hi guys i want to congratulate on your plugin…free version was great to see the capabilies, 2 questions before buy the plugin: is it completely white label, can i put all my company logos in the dashboard and on the back end side? Other question is it possible to the Support Manager to create tickets to the Support Agents? Thank You
Hi, Please create a ticket here https://supportgenix.com/contact/ Thank you.
Hi, If issue get resolved how does an Agent make that ticket’s status closed I didn’t see any closed / resolved option in demo
Hello, Sorry for the late reply and inconvenience. Please follow our documentation guideline. Doc: https://supportgenix.com/doc/how-can-you-close-the-ticket/ We’ll look forward to hearing from you. Best regards,
Over the weekend you fixed my plugin twice in which you had to install and additional two plugins to make the purchased plugin work. You tell me its fixed. Today I see broken code similar i the admin dashboard and I cant get user register to work. I do not want two more plugins on my website as this is not in the desription or required when I bought the plugin. I now have additional errors and this support plugin is buggy.
Please refund me via Paypal today. I have deleted your buggy plugin from my website. This is non negotiable. If you do not issue a refund I will go through themeforest even though its time consuming and do so myself. I will also leave a less than favorable review if the refund does not come within 24 hours which is long enough. If you refund in time I will not leave any review at all. Thanks
You can send refund request from https://themeforest.net/refund_requests/new
Please remove the key from Okinawarentalcar.com as the plugin is no longer active on that website and you can check for eternity. I am trying to make this plugin work on another site called Okinawa-cars.com so that I do ot have to request a refund. This will help us both. Please remove okinawarentalcars.com as requested. Thank you.
Where is my refund? I will contact themeforest shortly as you seem intent on keeping my money for your broken plugin. I warn you my friend that I dont give up. I have much time on my hands and aggrevating you for this small money is pleasarable for me. Lets see who wins.
can clients reply via both email and also my user frontend website user account ?
Hi there I just bought your plugin but it seems to have broken a little bit of my website. I installed as per your video. Made a page and selected user role. Went to change my profile and this happened. Deprecated: The $control_id argument is deprecated since version 3.5.0! in /home/auction8/okinawarentalcar.com/wp-content/plugins/elementor/modules/dev-tools/deprecation.php on line 304
Ok I left a message here and also through your support system. Maybe youre to busy watching the football or something. Please either reply or refund me as I dislike having to wait for a simple answer. I will allow 48 hours and after that I will request a refund through theme forest. Balls in your court. If you offer a product in which the only means of contact with your customers is through this platform you should be checking it reguarly.
Hello Yesterday was our weekly off. We will check the issue and get back to you in next few hours. Thank you.
Hello According to the error notice: /home/auction8/okinawarentalcar.com/wp-content/plugins/elementor/modules/dev-tools/deprecation.php on line 304
It is coming from your theme or other plugins. Would you please send a screenshot of the issue in our ticket page?
pre-sale question: Is it possible to change the colors in the fronted display? Is it possible to create a ticket after registering alwbo login?
Hi. Can I customize the ticket creation page so users can select information from pulldowm menus and popup date pickers. If I can’t customize it, can I use a Form plugin like Gravity Forms to create my own ticket logging page/form? I want to create a ticketing experience that requires as little typing as possible
You can use any contact form plugin like Gravity form. When a visitor/customers will fill the forms, it generates ticket automatically. You can connect your form with the ticket system by mailbox or webhook.
Hello, Can a Guest Create a Support Ticket without Login?
Other prices appear on the suportgenix official page according to need, as I show in this image: https://prnt.sc/xRUPyP87Pyaz
What difference does it make to buy it?
CodeCanyon license is for - 1 Website - 6 Months Free Support.
Looking forward for your woocommerce update.
It will be released in this month.
Is it possible for users to create their ticket without registering?
Each ticket that the user sends is generated with an id, right?
In that case, you need to use the Email Piping option. Any user can fill a contact form using any 3rd party contact form plugin like Contact form 7, WP Forms, etc. and it will generate a ticket for that user automatically.
Each ticket will be generated with a unique ID.
I am running the tests in the demo but I see that the emails do not arrive. This does not work?
We are very interested in buying the plugin, but it is important that when users create a new ticket, they receive an email with the data and the ticket id as well as the administrator.
Likewise, they also receive emails from each response.
In the demo, there may issues as there are some restrictions. You can purchase and try to use it. If you face any issue, create a ticket on our website. If it doesn’t well, you can ask refund and we will process the refund so that you can get your money back
I’d like to use this for a paid, membership access to expert advice. Is there a way to: 1) Turn off public tickets and make all tickets private? 2) Turn off self-registration or anyone can register? 3) Integrate with WooCommerce or other Membership System so when a user pays, they are automatically put into the system as a user and have access?
Well, that inspires confidence. Someone from “Author Team” was on a day after my questions…no reply. 
Hello Somehow I missed your message. Here are the answers -
1. Currently, All tickets are private until anyone makes them public. But, soon we will add an option to hide the public ticket option. Possibly in the next version.
2. You can turn off a registration from WordPress Dashboard > Setting.
3. We will add the WooCommerce feature in the next few months.
Presale Questions: 1) Can I customize the registered users profile and add more fields? that appears to the users where they can update it? including photos like to upload his ID card for example?
2) by any means is there a way to have a chatting support that converts the chat to a ticket attached to the users account, or if non registered user it is sent to his email?
3) Is there a way to make the registration pending? till it is approved by the admin?
4) Is there anyway or even a third party plugin that sends notification when receiving nee ticket or reply?
5) Is there a mobile version where we can access the ticketing system through mobile?
Thanks in advance
Hello Thank you for your questions.
1. There is no option for profile customization. You can use 3rd party plugin for the profile customization. 2. Yes, we have the email to ticket option. You can add one of your email as a mailbox in Support Genix. If any email reaches to this email, it will convert to a ticket. (registration is not required) 3. It is not a task of a ticketing plugin. There are many 3rd party plugin that serves this purpose. 4. Our plugin has the email notification option. You can set notifications for Admin/Agent/Customers on ticket creation, reply, and closing. 5. Support Genix is responsive and works well with mobile devices as well.
If you have any more questions, feel free to reply here.
Thank you.
Please answer my support ticket as soon as possible.
I’ve sent you support email and leave message here also. but no response. your plugin is full of bug and got CSS issues. I am not sure how themeforest QA team let to add this to be release in the marketplace. you need to fix them before. I am looking for refund at this stage. please reply me.
We haven’t received any ticket and email from you. May I know where did you created a ticket. Please make sure you are creating ticket at https://supportgenix.com/contact/
On Has Theme as I click on your support, it will redirect you to following link:
https://hasthemes.com/contact-us/?envato_item_id=37149198Please contact to the respective product website to get support https://supportgenix.com/contact/
Hi,
is it possible to manage the software in multilingual? That is, the user can choose in which language to navigate the Ticket section (this software)
Hello Thank you for your question. Yes, It should work. You may need to use the Shortcode [supportgenix] and add a language switcher in header or Footer.
Demo doesn´t work.
Would you please try now?
Ok. In edge it works now, in chrome not. Now my pre-sale questions: - Where can i see the tickets in admin view? - Is it possible to build up different Ticketforms for the front-end? (Need one for test-registration and one for support-questions) - Can I configure the ticket form absolutely free? (I do not need public tickets and so on. so I don´t need the public-switch.
Best regards
1. Admin can manage ticket setting from WordPress Dashboard. 2. To view tickets, (Admin/Agents/Customers) will need to visit the ticket page. 3. You can create forms using any contact form plugin or you can use our default ticket from included in this plugin. Both will create new tickets.
I like what I see but have one question that confuses me: Where does the Agent (not admin or user) operates from? I mean, where can the agent see an overview of tickets that are signed to him? And where can the admin see an overview of all tickets and sign them to agents? Its like there either is and admin entrance consisting only of setting OR a user login, where you can create tickets and see own created tickets. Pls reply soon as possible:) Thx
1. Admin/Agent can manage tickets from the same page where a customer see the tickets. An agent will be able to see his tickets only.
2. Admin can manage ticket setting from WordPress dashboard. I would request you to check the video tutorials and documentation from our website.
Summary: All kind of setting for ticket management system is from WordPress Dashboard,
All tickets can be seen/managed from Ticket page.
Hello,
I sent message on your support system two days ago. I didn’t get reply. How do you setup email to ticket cron job. There is no docs on your site about this.
Hello Are you using cPane based server?
You can check the doc for cPanel at https://supportgenix.com/docs/?dr=25397
Its working now, Thank you,
But it has included style with the ticket.
P {margin-top:0;margin-bottom:0;} Test Email
Sent from Outlook
Would you please send a screenshot?
I cannot send images here.
You can send via our ticket system
There is no option to send image. Could you give me your email address. I can email you the screenshot.
I can see that there is option to upload files. However, you can use this tools to take screenshot and send the screenshot link https://app.prntscr.com/en/index.html
Please make sure to create ticket at https://supportgenix.com/ticket/
Congratulations. I will this, Am I buying it?
Thank you. How can I assist you?
Does your plugin has a notification system? Like sending a notice to multiple emails under a particular category.
