Support Genix – WordPress Support Ticket Plugin

Support Genix – WordPress Support Ticket Plugin

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Despite the costs, we believe that customer support is essential for any business. In 2020, we set out to create a low-cost WordPress ticketing solution that would be accessible to small businesses. We developed a strategy and got started on the plugin development.

Documentation | Video | Support Forum

Many of the most popular plugins or online tools for managing support issues are very pricey. For small business owners, this expense is simply out of reach. So, we decided to design a ticket system plugin with all essential functionality and make it available at an inexpensive price. That is why we developed SupportGenix. Our goal is to provide an affordable option for businesses that need a reliable customer support system. With our plugin, businesses can get the support they need without breaking the bank.

Support Genix provides a powerful and easy-to-use ticketing system for WordPress that makes it easy to manage unlimited tickets for your business. With Support Genix, you can create and manage tickets from a single, centralized location. You can also track and monitor all tickets in real-time, so you can identify and resolve issues as they arise. Support Genix also includes a range of built-in tools to help you automate ticket management, including auto-assignment, auto-escalation, and auto-closure. As a result, Support Genix can help you save time and improve your customer service.

Check out the full list of features included in Support Genix. Learn what distinguishes the Support Genix function.

  • Unlimited Everything: Manage unlimited inbox, tickets, users, and Agents. Transfer ticket: If you need to transfer your ticket to another agent or department, you can do so easily with SUpport Genix.
  • Email Piping: Support Genix offers email piping, which imports emails for an email address into the Support ticket system. This allows Support staff to manage and respond to customer inquiries more efficiently.
  • Saved Replies: SupportGenix is a plugin that allows agents to save common responses. This saves time for busy agents by allowing them to quickly select a response from a list.
  • File Upload Type Setting: In order to ensure that your system remains secure, we may allow customers to upload files of a certain type. This helps to prevent malicious files from being uploaded and also ensures that the files that are uploaded are compatible with your system.
  • Email Notification: At Support Genix, we understand that dealing with email notifications can be a hassle. That’s why we’ve developed a system that allows you to manage your email notifications depending on a variety of events. For example, you can choose to receive an email notification when a ticket is created, responded to, or closed. This way, you can stay on top of your support requests and ensure that every issue is resolved in a timely manner.
  • Envato Integration: SupportGenix offers the best in class Envato integration to help our customers connect their Envato Author accounts with SupportGenix. This helps to validate client purchase codes and ensure that only authorized users have access to your services.
  • Webhook Integration: Support Genix provides an easy way to connect your ticket system with third-party CRM or tools. Based on different events, like ticket creation or closure, Support Genix can send notifications to the CRM or other tools. This allows you to keep your ticketing system and CRM in sync and makes it easy to track customer interactions.

Support Genix – WordPress Support Ticket Plugin Screenshots

change log

Version: 1.4.1 Date: 17 December 2022
- Added: Translation files for Polish language.
- Improved: Few minor things.
- Fixed: Few minor issues.
Version: 1.4.0 Date: 10 December 2022
- Added: Option for disable ticket creation by guest user.
- Fixed: Email template edit issue in French language.
- Fixed: Ticket assign roles issues.
- Fixed: Translation issues.
- Fixed: Few minor issues.
Version: 1.3.9 Date: 26 November 2022
- Added: Translation files for French (France), French (Canada), German,
  Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil),
  Turkish (Turkey), Arabic and Hebrew languages.
- Added: Options for change labels of ticket statuses.
- Added: Options for disable reply to closed ticket.
- Added: Dependency to lite edition.
- Improved: File loading conditions.
- Fixed: License deactivation issue.
- Fixed: Translation issues.
- Fixed: Minor style issues.
Version: 1.3.7 Date: 13 November 2022
- Added: Ticket Creation on WooCommerce Order through Webhook.
- Added: Missing texts for translation.
- Fixed: Minor conflict and style issues.
Version: 1.3.6 Date: 07 November 2022
- Added: Close ticket option for customer.
- Added: Auto ticket close option and functionalities.
- Fixed: Email to ticket attachment issue.

Version: 1.3.5 Date: 31 October 2022

- Added: New way to receive custom field value through Incoming Webhook.
- Improved: Some areas and texts.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Debug log time storing issue.
- Fixed: Minor CSS issue..

Version: 1.3.4 Date: 30 October 2022

- Added: Incoming WebHook.
- Added: Register form disable option.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Ticket subject and category invisible issue after ticket creation.
- Modified: Login page Header menu.

Version: 1.3.3 Date: 17 October 2022

- WooCommerce integration has been added.
- Profile image upload option feature has been added.
- Brand color Setting Option added.

Version: 1.3.2 Date: 02 October 2022

1. Public ticket option has been disabled, which can be enabled from the Support Genix setting panel.
2. Option to enable/disable the preloader.
3. Forgot password option has been added to the login page.
4. Assigned To Name has been added to the ticket listing page.
5. Ticket deleting option has been added beside the ticket trash.

Version: 1.2.8 Date: 13 August 2022

- Fixed: WPForms Compatible issue.
- Improved: Email to ticket (piping) CSS filter.

Version: 1.2.7 Date: 07 August 2022

- Update: Related URL can be managed from the custom field. 
- Added: Search filter by staff. 
- Improved: Client email can be hidden from the Support agent on the ticket detail page. 
- Update: Customer Profile link can be updated from Support Genix Setting. 
- Added: Translation file for German, Brasil, and France.

Version: 1.2.5 Date: 22 July 2022

- Fixed: Email piping CSS issue.
- Added: Sequential Ticket ID Option.

Version: 1.2.1 Date: 28 May 2022

- Improved: Copyright and Powered By Text. 
- Added: Ticket page link at the WP Bar.

Version: 1.2.0 Date: 26 May 2022

- Fixed:  Translation Issue. 
- Update: Profile Edit Link.
- Improved: Logo and Favicon upload option.

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