Please, contact our support team. They will assist you. Support link – https://portal.hasthemes.com/contact/

Hello,

Thank you for your question.

At the moment, these features are not available in the chat system. However, these capabilities are being considered for future development.

If you have any other questions or need help with the existing features, please feel free to let us know. We’re always happy to help.

Best regards, Support Team

Hello, Thank you for reaching out to us! Yes, the Support Genix plugin is fully functional and actively maintained. If your old version has stopped working, we recommend updating to the latest version to ensure compatibility and access to all recent fixes and improvements. You can download the updated version from your account. If you still experience any issues after updating, please share more details or a screenshot — we’ll be happy to help you resolve it quickly. Best regards, Support Team

Hello, Thanks for reaching out to us. We’re sorry to inform you that a live demo is not available at the moment. However, you can explore our detailed documentation here: => https://supportgenix.com/docs/ You may also try the free version of SupportGenix to get a hands-on experience: => https://wordpress.org/plugins/support-genix-lite/ Thanks, Support Team

Thanks!

Welcome.

Hello,

Thank you for your message. We’ve already responded to you through our support channel. Please check there for our reply.

Thanks, Support Team

Hello,

Thank you for your interest in the Support Genix plugin. Please find the answers to your questions below: Yes – You can configure the plugin so that only the administrator is allowed to create tickets. Yes – The plugin includes dedicated support agent and customer roles, ensuring that agents only have access to the tickets assigned to them. Yes – Ticket numbers can be set to follow a sequential format. Yes – When integrated with WooCommerce, tickets are generated using the same order number as the corresponding WooCommerce order. Should you need any further clarification or a guided overview, we’ll be happy to assist.

Best regards, Support Team

Hello,

Thank you for reaching out! There’s no difference between the two — both are the exact same Support Genix plugin. The price variation might be due to different promotional offers on various platforms. Let us know if you have any other questions!

Best regards, Support Team

Hi,

Thanks for your interest!

Yes, it’s a one-time payment that covers use on one website. But, Support is included for 6 months by default, which can be extended at an additional cost if needed.

Best, Support Genix Team

Hello,

Thank you for your interest in Support Genix!

At the moment, our plugin does not have a built-in feature to display a public Q&A feed for users or the ability to mark a question as public or private for agents. However, we truly appreciate your feedback, and I will pass this suggestion along to our development team for future consideration.

If you have any other questions or need assistance, feel free to ask—we’re happy to help!

Best regards, Support Genix Team

Thank you

You are welcome.

Hello,

Thank you for your question.

The App Logo size is width auto and height 34px.

Best regards, Support Genix Team

Another question please, does the agent backend accept ACF fields? I have some special custom fields that need to be showed to the agent in order to get info for the ticket.

3) Can a user reply always from mail? Is this the email piping feature?

Hello,

Thank you for reaching out with your questions. Here’s the information you need:

Demo and Website Issues: Currently, we do not have a demo facility available. If you decide to purchase the plugin and encounter any issues, we will be happy to offer a refund if we are unable to resolve the problem. We apologize for the website issues you’re experiencing; we’re looking into this matter to resolve it as soon as possible.

ACF Fields in Agent Backend: The agent backend does not support ACF (Advanced Custom Fields). However, you can use Support Genix’s built-in custom fields feature to add as many fields as you need for your tickets.

Email Piping Feature: Yes, the “Email Piping” feature allows you to sync your customers’ emails with your tickets. When you set up an email address for “Email Piping,” any emails sent to that address will automatically create a ticket. You or your agents can then respond to these tickets from Support Genix, and your customers will receive responses in their email. Additionally, customers can reply directly from their email without visiting the site. We also offer a Hotlink feature, which you can use to allow customers to reply directly from your support portal via a unique link included in the email template.

If you have any more questions or need further assistance, feel free to ask!

Best regards, Support Genix Team

Hello,

Thank you for reaching out. I just want to make sure we’re on the same page. It seems like you’re asking about removing specific fields, such as “first name name (inscription)” and “Description”. However, I want to clarify that built-in fields cannot be removed, but you can certainly add more field using custom fields feature as needed.

Thanks

You need to deactivate the license from your old website first, then try to activate the license on your new website. If you need further assistance, please contact at https://supportgenix.com/contact/

Hello,

You can use Support Genix plugin with any theme that maintains WordPress standards. For more information. Please contact our support desk: https://supportgenix.com/contact/

Thanks

You can use a Membership plugin to hide the ticket package. Only paid users from specific plan will be able to create the ticket.

is any demo video or documentation of this. how it works. My website has contents related to cars and bikes i want to develop premium service for users in this if some one want to ask something about any car or bike then i will charge a fee on question submit and from admin side i will reply the ans and close the ticket. i have payment gateway PU Money. is it possible it can be integrated.

Hello,

There are numerous WordPress plugins available, both free and pro, to manage memberships on your website. A quick search using keywords like “WordPress Membership Plugin” will provide you with a variety of options.

Once you’ve selected a suitable plugin for your needs, you can refer to its documentation to understand how to restrict access to specific pages, such as your support page, to only paid users. This way, users will need to be on a specific membership plan before being able to create a ticket.

Regarding integrating with your payment gateway, most membership plugins offer integration with various payment gateways, and it’s worth checking the documentation of the specific plugin you choose for details.

Feel free to explore these options, and if you have any more questions or need further guidance, don’t hesitate to ask. We’re here to help!

Best regards, Support Genix Team

Hello,

Yes, absolutely! If you have enabled the guest ticket creation in the settings, non-registered users can submit tickets. It’s a convenient feature that allows anyone to create a ticket without the need for registration. Worth noting, when non-registered users create a ticket, they will be automatically added as registered users for future reference.

If you have any more questions or need further clarification, feel free to ask.

Best regards, Support Genix Team

Thanks for the prompt reply. When your system register the user and eventually he proceed with a woocommerce purchase, the checkout form will update his account with their address, phone etc?

Hello,

We apologize for any confusion. To better understand and address your question, we recommend conducting a test using the free edition of our plugin.

You can download or install the free edition from the following link: https://wordpress.org/plugins/support-genix-lite/

This test will allow you to experience how the system handles user registration and updates during WooCommerce purchases.

If you encounter any specific challenges or have further questions during the testing process, please provide more details, and we’ll do our best to assist you.

Thank you for your patience and cooperation.

Best regards, Support Genix Team

Hello,

Thank you for bringing these issues to our attention. To provide you with the appropriate solutions and assistance, we’ll need to investigate further.

Please contact us directly through our support portal at https://supportgenix.com/contact/. One of our support agents will be ready to assist you in resolving all the issues.

We look forward to helping you. Thank you for your patience and understanding.

Best regards,

Support Genix Team

Hello,

Thank you for your inquiry. Currently, we don’t offer ticket priority levels, but we have plans to include this feature in a future update.

Your feedback is important to us. If you have any more questions or suggestions, please share them with us.

Best regards, Ashim Kumar

Please, contact our support team. They will assist you. Support link – https://portal.hasthemes.com/contact/

1. No possibility to edit comments . My site has dropped in ranking because customers are leaving links and I can’t even remove or change them . Support said they will add this in the future but I guess it won’t be that soon . 2. Users with expired support can still create comments and it is required to constantly check that support is up to date . 3. The support team is not in a hurry if fixing any problems and I have to constantly write to them personally .

It has good potential but too many critical defects that need to be fixed as soon as possible .

Please, contact our support team. They will assist you. Support link – https://portal.hasthemes.com/contact/

Please, contact our support team. They will assist you. Support link – https://hasthemes.com/contact-us/