Hi there, is there way for user to cancel the subscription? I don’t see any cancellation button in the account page? Thanks.
Users can cancel their Purchased Subscriptions. The Cancel option has to be manually enabled. To enable the Cancel feature go to
Plugin Settings -> General -> My Account Page Settings and enable the Allow Subscribers to Cancel their Subscriptions option.
Hi, pre-sale question. Can I set a product to have 5 subscription options?
I need each product to have 4 weekly payment options. 52weeks, 76weeks, 102weeks and 147weeks and a single cash price option.
Hoping for the cart to show the total amount over the chosen payment term.
I’m not looking to take any payments through the website, only receive the orders as enquiries.
Can this be done?
This Feature is not available.
Will this work with composite products plugin?
It is hard to say without checking. If you can email us the plugin files to firstname.lastname@example.org we can check it out.
Hi there, i am using the SUMO Subscriptions plugin for my client’s website.
My client would like to offer a Forced 1-month trial as part of their package, but we found out that the discount coupon created within Woocommerce cannot be applied at checkout, since the forced trial will result in the checkout amount being 0.
How can we implement forced trial AND coupon discount (for the entire subscription, not just the first payment) at the same time?
This option is not available. Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that our support can check it out.
This feature cannot be achieved using SUMO Coupons. We need to check for the feasibility of implementing the feature within SUMO Subscriptions.
Does SUMO Subscriptions work with Stripe Apple Pay and Stripe Android Pay?
The Inbuilt Stripe Payment Gateway uses Charge Later API for processing Automatic Subscription renewal payments. Manual Subscription renewal payments can be made using any WooCommerce supported payment gateway.
Will this work with this: https://codecanyon.net/item/woocommerce-extra-product-options/7908619
If you can email us the plugin files to email@example.com with more details on what compatibility you expect to be available, we will check it out.
Im looking to start using Authorized.net and like to know a plugin that will work with sumo subscriptions since I already got sumo. please help
I bought your theme and my developer is putting the theme up. and we have small problem.
When we turn on the options “Subscription Duration”, “Trial Period”, etc. in my product a text appears “Free trial for the first 10 days” we want to have 10 days trial period. How can we get rid of this text?
Is this possible that the grouped products can be subscribe as a single subscription? For example, currently I have 6 simple subscription products in a grouped product and when someone buy that grouped product, 6 different subscriptions show at the Dashboard. But I want to show them as 1 subscription.
I have updated the subject and heading of Subscription Processing Order, at the Woocommerce->Settings->Emails. But Subscription Processing Order Emails are not showing the updated subject and heading. Does the subscription emails not managed from Woocommerce Emails section?
FYI, you have already created the support regarding with the same queries. Our support team will check and let you know the information. Please check the support to know the details.
Hello, do all costumers have to be registered at the page?
All Users have to be registered in order to purchase a Subscription Product. If a Guest user adds the Subscription product to the cart, they will be forced to create an account on the checkout page.
Hi, a few pre-sale questions. We are selling yearly memberships.
1) Is it possible to send out subscription renewal reminder emails like a month before the expiry date with and without a discount?
2) One of the other comments mentioned that user registration is necessary for buying a subscription. Is this user data retained in the plugins’ own user management or is it inside the wordpress users?
3) Are there any web hooks (or API to access sold memberships) that can be fired once a membership is sold or renewed? We would like to push the membership data to another application.
4) Apart from the base woocommerce plugin and this SUMO subscription, is there anything else that needs to be bought?
5) Is there a trial or something so we can quickly see if our set-up will work with this plugin?
Thank you so much!
1. Yes, it is possible to send the subscription renewal reminder emails to users as per your needs.
2. User registration will be managed by the Wordpress itself.
3. Yes, we have provided the hooks to trigger for sold or renewed.
4. Apart from those two plugins, nothing else need to buy to run recurring payments.
5. Please check our demo for your testing purpose http://demo.fantasticplugins.com/sumo-subscriptions/
Hi. Is there a REST API available to control, at least, if a subscription is paid and active ?. Thanks.
As of now, we haven’t provided any REST API in our plugin.
SUMO Subscriptions – PayPal Adaptive
Is Application ID necessary?
Yes, it is necessary.
Hi, I need to create a payment in several moments: when I do the subscription and then every six months. There is a non-monthly or custom option to renewals?
We have provided the subscription renewal options such as days, weeks, months and years. You can make use of the options as per your needs.
If you have doubt, Please contact our support at http://fantasticplugins.com/support by opening a ticket.
Hello, just a quick question.
Is there a way to change user role once te subscription expire?
For example, I have an user who bought a plan subscription for 1 month and when it expires, I need it change his user role automatically
This Plugin doesn’t change the user role. Thanks.
PRESALE QUESTION: it says users have control over auto/manual renewal as well as setting their own subscription duration. Can those features be disabled?
The site admin has the control whether the subscription renewals have to be made by automatic/manual and they can give it as optional to the users. Users can select the subscription duration only for Order Subscriptions. Also, Site admin has the option to control the users to choose the subscription duration.
Hello. I am putting up my subscription system. I get the error “560022 The X-PAYPAL-APPLICATION-ID header contains invalid value” Do you know what this might be?
This might happen when PayPal credentials which you have given in PayPal Reference Transactions or PayPal Adaptive gateway is invalid. Please check whether PayPal credentials used are the valid one on your site.
Please contact our support at http://fantasticplugins.com/support by opening a ticket if you face any issue.
Ok, I still have the problem and PayPal does not understand the problem, they think there is something with the app. Do you have any freelancers that can help me finish the setup of this app?
And now I am having the error: “The limit for total amount of all payments exceeds the preapproval limit”. Paypal say it is not from them, how can I fix this?
Please contact our support at http://fantasticplugins.com/support by opening a ticket. Our support team will check and let you know the information.
Hi SUMO Team,
We’ve become disgruntled with the pricing of WooCommerce Subscriptions and Email Followups. Your plugin accomplishes all of this (and more) for a third of the price! We tried the demo and we like it – we will purchase soon.
Our question is, what do you think of Gutenberg in 5.0 and future development?
Thanks for your kind words. We will always keep an eye on providing compatibility for the WordPress and WooCommerce latest update. If you need any help, Please contact our support at http://fantasticplugins.com/support by opening a ticket.
First off, this plugin is simply excellent! Please read our review. We need one feature request though. We need to disable the Payment Reminder emails for monthly subscribers. We only want the longer term clients (i.e. one year or quarterly) to get renewal emails. I can see this annoying the monthly subscribers.
Is this possible? We can modify code with no issue.
Web242 | web242.com
Please contact our support at http://fantasticplugins.com/support by opening a ticket by providing more information regarding your queries. Based on your requirement our support team will check for the feasibility and let you know the information accordingly.
Hi, I have a presale question. I’m looking to sell products through a monthly subscription with Stripe as payment processor.
Can this plugin handle automatically charging the customer monthly for the product with no action on their part? Or do I need the Reward Points plugin for that? It wasn’t clear.
Also is there an ability to generate a coupon code that discounts all future subscription orders and not just the first order? Thanks.
1. It is possible to get automatic subscription payments using inbuilt SUMO Subscriptions – Stripe payment gateway whereas Standard Stripe gateway is not yet supported for getting automatic payments and there is no other action needed from the user side. Also, Reward Points not needed here.
2. There is no option to generate coupon code in the plugin. But, if a coupon is applied in the initial subscription, then there is an option to give the coupon code discount for future renewals.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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