Where can I get support?
Please head over to our dedicated support website or see the links below for common problems. You can check if the issue you are having is caused by a conflict with another plugin or the theme by following our Plugin/theme conflicts guide.
Can my form be integrated with Mailchimp or similar services?
We have a free add-on for integrating Quform and Mailchimp.
We have plans to create add-ons to integrate with similar services. In the mean time, most integrations can be done with a bit of custom code. In the list below you will find links to guides for the most popular services.
I’m having trouble installing the plugin
Instead of trying to install the plugin by uploading the plugin .zip file, extract the contents of this file on your local computer and upload the folder inside it to the wp-content/plugins directory on your web server.
My license key is not working?
NOTE: If it fails to verify once, try again a few times.
If the error is “An error occurred verifying your license key, please try again”.
See this page for help.
If the error is “Invalid license key”
The license key you entered is not correct, double check it. Make sure you are using the license certificate file for Quform and not another product you’ve purchased on CodeCanyon.
If the verify button does nothing, or it reloads the page
There could be a JavaScript error on the page, it could be caused by another plugin. Check the browser console for errors. Try temporarily deactivating all other plugins and using the default WordPress theme e.g. TwentyFifteen.
Where can I find my license key?
Please follow the instructions on this page.
How do I add PayPal payments?
Currently it requires a bit of custom coding to do this, please see our PayPal guide.
How can I change the style of my form?
There are many options at Edit Form → Settings → Style to change the look of the form. You can choose between 9 form themes or choose to have no theme to style the form yourself.
To add custom CSS styles to any part of the form. go Edit Form → Settings → Style → Global, at the bottom click “Add global style”, then choose the selector to apply this style to and enter the CSS. These styles will apply to all elements in the form, if you only want to add CSS for a specific element you can go into the element settings and on the Styles tab click “Add a style”.
You can also add custom CSS for all forms, at Forms → Settings → Custom CSS & JS.
Can I use a development version without a license?
You can license the plugin while developing the website and when the site becomes live, you can license the plugin again on the live site. You can use the license key any number of times and the license is associated with the last website it was verified on. Your development site will become unlicensed.
We permit you to continue to develop using the unlicensed version, the plugin still has 100% functionality of the licensed version, but you cannot access the help or plugin updates.
This author will respond to buyers' questions and provides limited support through their own support system.
View the item support policy
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