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Is this plugin working? I see a lot of “not working” comments
Yes, the plugin is working Unfortunately mostly the negative feedback reaches the comments.
Last version of your plugin IS NOT working! Where to find to donwload the older ones?
The problem is not coming from the latest version. Please send a support ticket with wp-admin details and I will take a look.
This plug in is not working an nobody will respond to my ticket.
Apologies for the delay, answered your ticket!
THANK YOU Nikolay – it works now and is beautiful!
Glad it’s working
Yes, not working for me as i cannot add new shapes and no response to ticket. shame as looks like a great plugin.
thanks, my user mistake. plugin working fine for me now. thanks,
Is there a way to rotate the icons? Most of the icons point down, but it would be nice if I could rotate the icons to point left, right, or up too.
Thank you for the feedback. Unfortunately there is no way to rotate them right now, without modification to the plugin.
Hi, I have the plugin installed on a site, and it’s working decently well. I have a couple questions, though:
- The map seems to disappear randomly. Usually after either a save on the map or the page it’s on. Clear cache and check the normal things – still gone. Then suddenly (hours or a day later) it appears again. No rhyme or reason that I can find.
- How to make tooltips full width on mobile and only fixed width on desktop? I may have found the solution but not positive.
Site: http://thepoint.community/live (to bypass coming soon page) then http://thepoint.community/the-point-overview for the actual map.
Skip that mobile question – all set there.
I tested in safari, FF and chrome and I couldn’t make the map disappear. I reloaded the page many times, cleared cache as well. I’m sorry, I really have no idea what is happening.
Which OS/browser are you using?
Also, please submit a support ticket and continue our conversation there.
I’m writing on behalf of “clausreiss” who has support with you. I’m his webmaster.
We get a script error when we try to load the settings page. Can you help with that?
Answered your other comment.
For issues like this please send a support ticket at https://webcraftplugins.com/support and include wp-admin login details.
When I order your product system dublicate by order and I buy two same product http://joxi.ru/eAOYGDgsxEoQXm
How I can back one payment – as products is same
How I can refaund one item from two same products?
Help me please, I buy 2 same products because the system dublicate my order befor login and after login
please rafaund one payment, or help me what I must doing for refaund
I believe you need to be contacting Envato for issues like this. I’m sorry for the inconvenience.
Where I can contact ? please give me link
What me dooing, I buy two same plugin, Where me need write tham me refaund money?
Please use this form to contact Envato and explain them that you have been charged twice while making the payment – https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=133386
I am write 3 days ago, answer than – need your complete to refaund
I’m sorry but as I told you – you need an answer from Envato for this, not from me.
Changing my websites URL seems to have erased all datas in Image Map Pro !
What way could I recover those ?
The only way is to revert that change and export your image maps from the editor.
Can’t revert ; where in the database backups could I find those settings ?
You should look for “image-map-pro-wordpress-admin-options” in the database. I don’t know in which table exactly, it should be something related to plugins. I’m sorry but this is the best I can do to help, I really haven’t touched the WP database.
this is a Youtube Tool Tip question. Is there a way to make the youtube clip stop playing when you close the Tool Tip. Currently the video sound still plays in the background, you have to then go back into the tool tip and physically press stop on the youtube clip to make the sound (and the video stop playing) end.
This creates a problem when I have 5 tool tips that contain videos and users don’t realise that closing the pop-up doesn’t kill the video, and then they go to play another video in another tool tip and the sound just stacks as the previous video is still playing in the background.
Ticket has been answered, I’m sorry for the delay!
Hi! Just bought and installed the plugin, but when I click on the Image Map Pro tab in my WP dashboard, the page that loads is blank.
Can’t configure or use the plugin I’ve submitted a ticket, working on a tight deadline and could really use the help.
Thank you in advance!
This is a pre-order question:
I see lot of people with problems to simple show the image created on their site.
How is this process? a code is generated and you paste in your homepage ? Do i have to deal with html, insert code in files, etc, etc, ?
You can insert the image using a shortcode, which you set from the Editor. The problems that you see people are having are related to theme issues or just a small mistake somewhere.
Ticket support does not work – have sent an email.
Like other comments the Editor works fine, but I’m having trouble with publishing. Have set the shortcode and published it on my page in square brackets but nothing shows.
Would appreciate any help you can offer?
Yes, please send a support ticket with wp-admin details and I will have a look.
Unfortunately I can’t submit a ticket. I get the following error when I try to log-in with Envato: “Oops! Something went wrong.”
Hi – could I get some support on this please? I have a deadline I’m working towards which requires this tool
I’m sorry for the delay. If you still can’t login, please use the contact form on my profile page here to send me an email.
Ok will do – do I need to send my wpadmin login details?
Hi, how do I embed the map into my Wordpress site??? I did it by using [shortcode] but after the update this doesn’t work any more. And wiht the update I lost all mý maps. This is really annoying!
Thanks for a quick answer.
Got it, thanks. I had to remove the old overwritten images.
I am having an issue with the shortcode. Is there some sort of secret to using the shortcode? What is the process for acutally implementing the created image map?
Hi – I’ve left a few messages over a day ago now – please can you help?
Hi, all tickets have been answered. I’m sorry for the delay!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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