This author's response time can be up to 1 business day.
Good plugin but too many incompatibility.
CUSTOMER SUPPORT VOTE: 2/10.
Four or more days with no answer.
Sorry for this delay, I was traveling for a week and there’s nobody else to handle support but me. I’m back now and support should go back to normal, meaning less than 24h response times.
I’m sorry for the inconvenience once again.
Hi, we opened a ticket three days ago and have been waiting on an answer as to why our plug in is no longer working. We are on a deadline and thought this would be a perfect solution for various spaces in our website, but we’re left with one working image and no support. We’d like to request a refund as this is unacceptable service.
Love the plugin!
I was wondering would this plugin work with Visual Composer in any theme?
Yes, it will work with VC. You can just use a shortcode to insert the image map in a text box with VC.
Let say four shapes represent four flats on the floor, and I’d like to use class or id for each shape like flat_1, flat_2, flat_3, flat_4 and so on….
Thanks for reply, Ivan.
Currently you can do that by pressing the Export button, editing the JSON code and then importing again. In a future version there will be an option to rename a shape.
Hi, thanks for reply. Current solution will work for me pretty well for now. Although I am curious when may be expected release with mentioned functionality?
Thank you again, Ivan.
There are bugs that need fixing before I start implementing new functionality, so I really can’t give you a deadline.
Hi, have you gotten the shortcodes in the tooltip working yet?
The shortcodes are supported in the tooltips now.
wondering why when i use the shortcode it isnt working? anythoughts… i just added [shortcode] (obviously my actual shortcode name) but is not working now… any thoughts
For issues like this please send a support ticket at https://webcraftplugins.com/support and include wp-admin login details.
I have the same issue, how insert to a Page or Post??
when i use the shortcode it isnt working? This is my shortcode: [master_plan] but is not working, I have WordPress 4.7.3 Why is not working?
When Codecanyon sale your plugin, don’t tell us, “Nickys is on vacations,if you have a problem, solve by yourselves”. If sale something with support included, give that support!. I need to keep going with the job!
I’m having same issue image-map photo no showing with newest plugin version so i have to use the older version.
Yes, I’m aware of this bug and I’m submitting a new version right now.
Plugin isn’t working on latest version… left in the lurch on a deadline! What’s going on? The shortcode isn’t displaying.
I just went over all support tickets, didn’t see one from your username. Did you send a ticket?
I loaded a few previously completed image maps for some updates, saved them, but they wouldn’t appear on my site. When I tried to load these image maps again in the WP admin, it showed “Loading Image Map” for a couple of seconds, then “Error Loading Image Map.” What happened? I went back and re-installed ver. 3.0.16, but same problem. Quite a few hours of works here.
Please send a support ticket at https://webcraftplugins.com/support and include wp-admin login details. This bug is fixed in version 3.0.24, which is still in the review queue.
Latest version has broken the site. Where can I download previous version?
All the shapes that I created, are set as following in the tab actions:
- mouseover action: “show tooltips”
- click action: “follow link”
The issue here is that some of the links don’t work when the shapes are close to each other.
I have to disable the tooltips for all the links to work but I want to keep the tooltips.
If you have shapes that are really close together you should consider enabling “sticky tooltips”. This will make clicking 100% accurate, but you shouldn’t have buttons or links in the tooltips. Perhaps a message “click to find out more” and a click action on each shape.
Thank you for your response! It works.
How much page weight (in KB) does this plugin add to every frontend request? I only need simple responsive image maps, no SVG icons, no other features – what overhead will I have?
It’s around 100kb with the scripts and CSS. SVG icons are printed directly in the HTML, so if you don’t use any of them, no icons will be printed at all.
Is it possible to have the tooltips appear by default when the page loads (and not wait until a mouseover)?
I don’t see one of them open on page load in the demo, but what you described would work for what I need.
Comments by the author here imply that shortcodes now work in tooltips. However, I am not able to get WooCommerce shortcodes to work. I submitted a support ticket 3.5 days ago and haven’t heard anything.
Sorry for the delay, I replied to your ticket with some follow-up questions. It might not be this plugin’s issue after all.
Having issues getting a response to my support ticket. What is the correct shortcode entry?
image-map-pro alias=”whatever it was named”
Or am I completely off my rocker, here?
Note that the above code was supposed to be in brackets; those won’t display.
Sorry for the delay, I replied to your ticket.
I’m planning on releasing a theme on themeforest and I wonder if its possible to include your plugin in the theme, we’ll sell exclusively on themeforest.
If possible what are the steps to take?
Hope to be hearing from you soon.
Best regards Chris,
Yes, it’s possible but you need to buy an extended license for that.
hi, i’m interested in using the plugin for large scale zoomable / scrollable images and maps. can i make image maps on zoomable images or scrollable images? do you have any examples? thanks
The plugin doesn’t have zooming unfortunately
Any words on the short codes not working on wordpress 4.73 ??
I’m going over the support tickets right now, sorry for the delay. If you haven’t done it yet, you should submit a ticket at https://webcraftplugins.com/support
Hey! i buy this plugin and the shortcodes no work, and nobody answers me from the support, i really need this what happen???
Apologies for the delay, I’m going over the support tickets right now.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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