5440 comments found.
Hi, we have used your Hide My WP plugin for many years, at some point last year we tried to update the plugin and after some time, the plugin locked us out of all Wordpress admin pages except the plugin page with this message: “You are using Hide My WP plugin with either empty or invalid Purchase code. Please enter your purchase code or deactivate the plugin. Get it NOW! | Quick guide”
We tried to enter our purchase code into the plugin, but it did crash the site. We had to restore the site.
Is there a way to enter the purchase code directly into the database via MyPHPAdmin or some other way?
We have have also opened a support ticket with you via Codecanyon on Friday last week.
Hi, thanks for reaching out to us. We have already replied to the support ticket regarding this few days back. Can you please also check you junk mailbox, just in case? Let’s connect there in the support ticket. Thanks!
Please also reply to this ticket via email directly to our email from this ticket, which is the same as our codecanyon email.
URGENT!!!!! URGENT!!!! URGENT!!!!! URGENT!!!! URGENT!!!!! URGENT!!!! URGENT!!!!! URGENT!!!! URGENT!!!!! URGENT!!!! URGENT!!!!! URGENT!!!! URGENT!!!!! URGENT!!!! URGENT!!!!! URGENT!!!!
Your plugin has locked us out of our website with this message:
“You are using Hide My WP plugin with either empty or invalid Purchase code. Please enter your purchase code or deactivate the plugin. Get it NOW! | Quick guide”
When we enter our purchase code it crashes the site. When we disable the plugin it crashes the site.
We need to know before the weekend how to enter the purchase code or unlock the website.
We may lose a client over this issue!!!!!!!!!!
Please post any solution here in the comments, or post a screenshot link of your reply, because your emails are either not sent or do not reach us at @iCloud.com
it’s been a while not updated, we’re keeping an eye on update and sale offer to buy, thanks
Hi, thanks for your concern. We are working on an update and shall be available in few weeks.
Can you help with this error:
Warning : include(../wp-includes/pluggable.php): failed to open stream: No such file or directory in ...public_html/wp-content/plugins/hide_my_wp/load.php on line 260
Hi, apologies for the inconvenience caused. Can you please reach out to us via firstname.lastname@example.org regarding this issue? Looking forward to hearing from you.
Waiting for support ticket reply from last two days.
Hi, apologize for the delay. It seems like we have replied to the support tickets. Can you please let me know by which name or email you have raised support ticket so that we can look into it on priority? Regards!
When is the new update?
Hi, thanks for contacting us. We are working on it and it might take few weeks. Regards!
What is causing this: Not Found The requested URL /wp-admin/ was not found on this server.
Hi, did you apply any settings in HMWP plugin? Did you rename wp-admin path? Please reach out to us at email@example.com regrading the issue so that we can look into it for you. Regards!
on multi-site i’m getting an error. does it not support WP multi site?
Hi, can you please let us know what exactly is the error you are getting? You can reach out to us at firstname.lastname@example.org regarding this. Thanks!
Hi, I think the function: “Trusted network” also blocks google bots and pay pal
Is it possible? or is there something i have to do?
Do you recommend leaving active and the whitelist all errors as they occur feature enabled or disabling “Trusted network” ?
Hi, the Trust Network feature seems to block google bots in some cases. We are already working on to improve this feature. If such block is happening for you then for now you can opt to disable Trust Network options. Thanks & Regards!
Hello. Your plugin works very well !
But, some specifics online wordpress detectors (cmsdetect, gochyu) can still detect that i’m using WP and are saying that my website is using « WooCommerce ».
How to deal with it so that they will not see WooCommerce ?
(I have the medium recommended settings with all necessary settings checked on the hiding tab).
Hi, thanks for reaching out to us. There are lots of online CMS detectors available and some might detect Wordpress depending on various factors. Can you please reach out to us at email@example.com so that we can look into your website? Regards!
Plugin does not activate with my either of the 2 licenses I bought. Emailed support with no reply?
Hi, thanks for contacting us. We have already replied to your support ticket few days back ( https://www.screencast.com/t/U4o6eCjQ ). Can you please also check your Junk Mailbox? Regards!
I’m very interested in using this plugin, but I am unsure if it can conflict with my theme. Out of curiosity, here is my website: https://vlanderon.com Does this plugin align with my theme?
Hi, thanks for contacting us. HMWP plugin is compatible with the theme that you are using i.e Blocksy Theme
Hi i installed the PlugIn, but an error 500 shows up. If i want to edit some more things, a critical error comes. It is currently unusable for me. Please help.
I am using litespeed cache and wordfence with modified htaccess on apache
Hi, apologies for the inconvenience caused. Most probably, it’s an issue related to the site’s .htaccess file. If you are using Litespeed server, make sure that you change “AllowOverride None” to “AllowOverride All” in apache’s httpd.conf as htaccess is not enabled by default in Litespeed server (and restart the server) – https://www.litespeedtech.com/support/forum/threads/htaccess-is-ignored.15500/
If it’s still the issue then please reach out to us at firstname.lastname@example.org so that we can look further into it.
Thanks & Regards!
What i will get with extended license (white label, unlimited install etc.)
Hi, thanks for contacting us. With extended license you can install the plugin in up to 5 websites.
Hello. If I install this in a subfolder will the firewall portion still protect / block instrusiones ? ej. Install in folder mainsite/wp-install-for-hide-my-wp
I’m looking for ways to reduce my main site’s database size.
Hi, even if you install it in a subfolder it can still block intrusions. Do let us know if you have any further queries. Regards!
This plugin broke my website and made me lose all my works, codes and everything.
I reached out to support and I got no answer for weeks, despite giving out my admin details to the support.
Very shady group of people.
Even though I paid for it, I won’t recommend it to anybody.
Hi, thanks for contacting us and apologies for the inconvenience caused.
We’ve replied to all the support tickets till date. It seems like we have not received your support ticket. Can you please reach out to us with the details of the issue at email@example.com so that we can look into it with high priority.
Do let me know here once you have emailed us.
No details to reply you with, because your plugin broke the site, lost everything. Thanks.
Hi, HMWP plugin does not physically rename any files or folders. It just adds some rewrite rules to the site’s .htaccess file, and hence even thought the site breaks while configuring the plugin, no data of file will be lost (HMWP doesn’t delete any files/folder). SO, if you can reach out to us with the details we can definitely help you.
Thanks for your understanding!
Just bought it. All settings make my logo and featured images to disappear. Any fix?
I requested a refund, please proceed to refund it. This plugin is not compatible with my wordpress setup. Thanks.
Hi, thanks for contacting us and apologies for the inconvenience caused. Most probably the issue is related to the site’s .htaccess file and we can help configure the plugin in your site. Please reach out to us via firstname.lastname@example.org
If it still doesn’t work then we’ll be happy to make the refund. Regards!
I want a refund. I have already requested it through the Envato form. Thanks.
I am still waiting for the refund
Hi, we have already replied couple of days back ( https://www.screencast.com/t/vswF8fcJs ). Can you please reply to the support ticket? Thanks!
If I use this plugin do I still need to use ’’All-in-One Security (AIOS) ’’ plugin?
Hi, it’s recommended to use HMWP along with AIOS for better security. Do let me know if you have any queries. Regards!
Since Jan this plugin has been blocking access to wp_hash_password() from other plugins Is this a known issue?
Hi, thanks for contacting us. This is not a know issue! Can you please provide us with the details of the issue? You can email us at email@example.com
Not much detail. Hide My WP blocks the pluggable wordpress function wp_hash_password() from other plugins which use it. Take plugins: “PHP native password hash” or “WP Hash Password” they do not work (since January) with Hide My WP
Hi, can you please reach out to us regarding this issue at firstname.lastname@example.org so that we can look further into it? Thanks!
Hi there! What is the last version of plugin ? because last time, updated version it was not here and it was send it to me by wpwave team on email. My version now is 6.2.9. is this last version ? Thanks for help!
Hi, yes, this is the latest version available in Codecanyon. We are doing QA for the updated version and will take some time for the release. You can reach out to us at email@example.com for further details. Thanks!
Is the new update ready to fix the exisiting issues?
Hi, we have fixed the issues and doing QA and it might take some time for the release. You can reach out to us at firstname.lastname@example.org so that we can provide you with the updated version. Regards!