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Reviews for Hide My WP - Amazing Security Plugin for WordPress!

1,576 Reviews

for Customer Support

I need to return this product. It crashes my site.

wpWave

Author response

Hi, apologies that it didn't work out of box for you. But the issue might have been a minor one (most probably related to htaccess file), and we could have resolved it for you.

We recommend you to raise a support ticket at support.wpwave.com rather than here so that we can help you resolve the issue. Thanks!

for Feature Availability

This is a must-have Wordpress plugin. Wordfence is too. I have 6 licenses of HMWP now.

wpWave

Author response

Thank you for your kind words!

for Customer Support

Awful experience with the support. One of their developers "broke" my website and the access URL, hit the CPU and/or I/O limits of my server and filled up my mail inbox with HUNDREDS of emails from the plugin.

Avoid buying the plugin because their support is totally unacceptable.

wpWave

Author response

Hi, apologies for the inconvenience caused.

The backend access url didn't work because there was another plugin installed for changing login url which conflicted with HMWP's change login url feature. But this could have been resolved simply by deactivating change login url option in HMWP.

And emails are from IDS firewall feature in HMWP, which again we could have configured accordingly.

But unfortunately, as soon as I installed HMWP and these issues were detected, you didn't give me time and access to the site to configure the plugin further..

for Customer Support

Easy to use, very good and quick customer support. I can only recommend author and item. Thanks a lot!

for Other

Completely destroyed my entire site. Changed all required information for me to log in so I was not able to fix it myself. The support couldn't help one bit and told me to fix it myself. I had to go through wordpress support to reset my page. My entire site was down for several days. Do not buy! Absolutely not!

wpWave

Author response

Please post the support URL here. We would like to verify your claims and help you in every way possible.

for Customer Support

Plugin immediately broke my entire site. When asking for support and money back, I got non-complete sentences back. Very bad support. Never did get my money back...

wpWave

Author response

Hi, did you raise a support ticket at https://support.wpwave.com/ ?

for Customer Support

!! DO NOT BUY !! this plugin is useless as the developer or support team never replies to your emails or on there support forum please don't buy and waste your time. and if you try to hide wp-login.php or wp-admin with this plugin it will gives you errors. I NEED REFUND ASAP

wpWave

Author response

Hi, apologies for the inconvenience caused. Renaming wp-login/wp-admin path depends on various factors like theme settings, other plugins being installed, etc. For example, if the theme already has option to modify login path then enabling it again in HMWP will cause conflict for obvious reason. If some features of the plugin doesn't work in your site, it doesn't mean that it'll not work for others too.

Customer support is our top priority and we take care of each support ticket timely. Can you please kindly point us to the support ticket (link) that you have raised?

for Customer Support

Used this plugin to create geo-specific content and it does the job very well. What really stands out though is the level of support provided here. Top notch.

for Bugs

plugin with bug in rtl language and rtl style

wpWave

Author response

Hi, can you please elaborate this? Did you raise a support request for this issue, we would like to help you at support.wpwave.com

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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