DeluxeThemes

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748 comments found.

Zaccc

Zaccc Purchased

Hello,

I cant activate plugin . I get gridfx/functions/shortcodes.php on line 489 error.

Regards

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Also please note that your support for the UserPro plugin has already been expired. I must request you to renew the same for continued support.

Thanks, have a nice day :-)

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Hello, I have just purchased this plugin and after installation i am getting the following error:

Notice: Undefined variable: skin_content in /home/eventsby/public_html/wp-content/plugins/gridfx/templates/loop-single.php on line 440

It makes the whole screen semi opaque and the above error message shows under each grid item.

site is http://eventsbyknight.co.uk Running wordpress 4.7.1

Please advise.

Hello ,

Thank you for reaching out to us.

I can see your ticket in our support queue and it will be responded soon.

Thanks, have a nice day :-)

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Can`t activate plugin. Parse error: syntax error, unexpected ’!’ in /wp-content/plugins/gridfx/functions/shortcodes.php on line 489

Hello ,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

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I have left a support request but your plugin’s latest update apparently has a bug and it’s not the only one as it’s taken our site and admin panel down!

Parse error: syntax error, unexpected ’!’ in /home/rekko/public_html/wp-content/plugins/gridfx/functions/shortcodes.php on line 489

We have just renewed our support, what do we do???

Hello ,

Thank you for reaching out to us.

I can see your ticket in our support queue and it will be responded soon.

Thanks, have a nice day :-)

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Can`t activate plugin. Parse error: syntax error, unexpected ’!’ in /wp-content/plugins/gridfx/functions/shortcodes.php on line 489

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

I can see your ticket in our support queue and it will be responded soon.

Thanks, have a nice day :-)

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Hello, Id’l like to upgrade but in my download, only the last version is available : I would need the last version of the plugin that is compatible with WP 3.5… is it possible I download it somewhere ? thx for the help.

SAMSupport

SAMSupport Author Team

Hello,

Thank you for your response.

I must request you to update the plugin to its latest version and see if you are facing the same issue again.

If still, it does not help, you can drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with some more details about the same, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

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I know the song, but I’m not gonna buy another license support. I cannot upgrade my wordpress version, so it is obvious that you have no solution for me as your plugin is now incompatible with my WP installation.

SAMSupport

SAMSupport Author Team

Hello,

I am afraid, but for further investigation you must have active support credits for the Grid Fx plugin.

Thanks :-)

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Hi, I use your plugin and I have 2 little problems : the email that confirm the paiement are not send by Woo Commerce neither to me nor to the buyer… And I have only 2 variantes max in the resumé of the transaction… Can those pb can be linked to your plugin ? I try to find a solution but in vain… Can you help me please ? Thanks a lot, Barbara.

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with some more details about the same, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

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susb8383

susb8383 Purchased

It looks like maybe you started changing the main menu/page but then released it when it was only half done? Here’s what I mean:

If I click on Grid Fx in my WP menu, I see a list of all my predefined grids which appears to be a new page.. But I don’t see a tab for docs, generate, updates, etc which were part of the old page.. And now in the Wordpress menu, I see two submenus: Grid Fx and Add New. These all get me to the new page.

But if I click on Dashboard and hover over the Grid Fx menu choice, now I see three submenus: Grid Fx, Add New, and Grid Fx Settings. If I click on this last choice, it gets me to the old page where there is a separate tab for docs, generate, update, and settings.

So basically,there are two problems: 1. The Wordpress submenu is different if you click on Grid Fx vs. if you hover over it when you are first on something else, and 2. The new page doesn’t have any way to get to Generate, Docs, Updates, or Social Media Integration like it had before.

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Well, the new look and feel of settings has been introduced in the very recent updates of Grid Fx plugin. You can create the grids from the new settings and have the same settings option while creating the new grid.

The old settings are kept as is for backward compatibility, if any user is facing issues while using the new look and feel of settings.

Thanks, have a nice day :-)

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