DeluxeThemes

DeluxeThemes supports this item

Supported

This author's response time can be up to 1 business day.

759 comments found.

Zaccc

Zaccc Purchased

Hello,

I cant activate plugin . I get gridfx/functions/shortcodes.php on line 489 error.

Regards

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Also please note that your support for the UserPro plugin has already been expired. I must request you to renew the same for continued support.

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Hello, I have just purchased this plugin and after installation i am getting the following error:

Notice: Undefined variable: skin_content in /home/eventsby/public_html/wp-content/plugins/gridfx/templates/loop-single.php on line 440

It makes the whole screen semi opaque and the above error message shows under each grid item.

site is http://eventsbyknight.co.uk Running wordpress 4.7.1

Please advise.

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

I can see your ticket in our support queue and it will be responded soon.

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Can`t activate plugin. Parse error: syntax error, unexpected ’!’ in /wp-content/plugins/gridfx/functions/shortcodes.php on line 489

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

I have left a support request but your plugin’s latest update apparently has a bug and it’s not the only one as it’s taken our site and admin panel down!

Parse error: syntax error, unexpected ’!’ in /home/rekko/public_html/wp-content/plugins/gridfx/functions/shortcodes.php on line 489

We have just renewed our support, what do we do???

SAMSupport

SAMSupport Author Team

Hello ,

Thank you for reaching out to us.

I can see your ticket in our support queue and it will be responded soon.

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Can`t activate plugin. Parse error: syntax error, unexpected ’!’ in /wp-content/plugins/gridfx/functions/shortcodes.php on line 489

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

I can see your ticket in our support queue and it will be responded soon.

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Hello, Id’l like to upgrade but in my download, only the last version is available : I would need the last version of the plugin that is compatible with WP 3.5… is it possible I download it somewhere ? thx for the help.

SAMSupport

SAMSupport Author Team

Hello,

Thank you for your response.

I must request you to update the plugin to its latest version and see if you are facing the same issue again.

If still, it does not help, you can drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with some more details about the same, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

I know the song, but I’m not gonna buy another license support. I cannot upgrade my wordpress version, so it is obvious that you have no solution for me as your plugin is now incompatible with my WP installation.

SAMSupport

SAMSupport Author Team

Hello,

I am afraid, but for further investigation you must have active support credits for the Grid Fx plugin.

Thanks :-)

Support  Documentation  Facebook  Twitter

Hi, I use your plugin and I have 2 little problems : the email that confirm the paiement are not send by Woo Commerce neither to me nor to the buyer… And I have only 2 variantes max in the resumé of the transaction… Can those pb can be linked to your plugin ? I try to find a solution but in vain… Can you help me please ? Thanks a lot, Barbara.

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with some more details about the same, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

It looks like maybe you started changing the main menu/page but then released it when it was only half done? Here’s what I mean:

If I click on Grid Fx in my WP menu, I see a list of all my predefined grids which appears to be a new page.. But I don’t see a tab for docs, generate, updates, etc which were part of the old page.. And now in the Wordpress menu, I see two submenus: Grid Fx and Add New. These all get me to the new page.

But if I click on Dashboard and hover over the Grid Fx menu choice, now I see three submenus: Grid Fx, Add New, and Grid Fx Settings. If I click on this last choice, it gets me to the old page where there is a separate tab for docs, generate, update, and settings.

So basically,there are two problems: 1. The Wordpress submenu is different if you click on Grid Fx vs. if you hover over it when you are first on something else, and 2. The new page doesn’t have any way to get to Generate, Docs, Updates, or Social Media Integration like it had before.

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Well, the new look and feel of settings has been introduced in the very recent updates of Grid Fx plugin. You can create the grids from the new settings and have the same settings option while creating the new grid.

The old settings are kept as is for backward compatibility, if any user is facing issues while using the new look and feel of settings.

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Rockyuk

Rockyuk Purchased

Hi there, i have just installed your plugin and seems to be working fine. The only issue i have is the page with the grid it appears to have made the whole site faded when i click on the page with grid? Is this an option within the plugin or a conflict with the theme?

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Hello, I can’t activate the plugin. I input my purchase code, it goes through, and then nothing happens or changes :(

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

ethem44

ethem44 Purchased

Hello , its impossible to me , to show catagory Woocommerce with one GRID. i dont need product , this is ok…just category..in one page , this page stay blanck

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

I can see your ticket in our support queue and it will be responded soon.

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Hello, I wanted to know if there’s a feature in Grid Fx to remove specific posts from the grid. I really need that feature! Please let me know! Thank you so much!

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Well, you can try using the “exclude” parameter in the shortcode that you are using and pass the post ids to that.

Thanks :-)

Support  Documentation  Facebook  Twitter

hi do you support rtl?

SAMSupport

SAMSupport Author Team

Hello,

I am afraid, but GridFx plugin does not support RTL.

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

I can see that the grid is displaying perfectly fine – can you let me know if I have missed something?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Does this work with instagram?

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

I am afraid, but the Instagram integration is not available in the GridFx plugin as of now.

Thanks :-)

Support  Documentation  Facebook  Twitter

Hi I just purchased this plugin. Is there a way to customize fonts and colors? I use a google font and a specific color palette. Thanks

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Sure – can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with some more details about the same, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Hi i am getting this error Warning: Cannot modify header information – headers already sent by… using sahifa theme thanks

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

Hello,

This is a presale question, I am looking for a gird plugin to be used as a resource page. With images being linked to external links and internal pages. This has to be fully responsive.

Please let me know if this plugin can handle this request.

Thanks.

Hello,

Thank you for reaching out to us.

Well, you can simply create a grid of posts which will have a featured image linked to the post – can you please help me with some more details about the external links that you are referring to, so I can guide you further?

Thanks :-)

Support  Documentation  Facebook  Twitter

Two questions for you – does the plugin allow filtering as in sorting and does it only accept posts? The links that I have are not posts.

Hello,

Thank you for reaching out to us.

- Yes, the grid can be sorted as per your requirements.

- You can create a grid of any post type on your website.

Thanks :-)

Support  Documentation  Facebook  Twitter

snappik

snappik Purchased

Hi, your plugin is pretty good, but I have small problem with CSS editing. I put small code in main settings to change color for some icons and image titles:

div.gridfx-1 div.gridfx-search i.grid-icon-remove { color: #ffffff!important; } div.gridfx-item-more-title a { display: block; line-height: 28px; font-size: 18px; }

After saving I don’t see any changes. Also, there is small bug where I can see cross icon beforce clicking on search icon: https://imgur.com/Hrnj6E4

How to fix that?

SAMSupport

SAMSupport Author Team

Hello,

Thank you for reaching out to us.

Can you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , with the details of your website, so that our support team can have a look at it and guide you further?

Thanks, have a nice day :-)

Support  Documentation  Facebook  Twitter

by
by
by
by
by
by