122 Reviews
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Author response
Thank you for your rating in review. If you need any support from our team, please raise support ticket - we are ready to help you to setup our product.
Too attractive with many uses and dimensions. But never worked as said. Too user-unfriendly and there is no robust code behind.
Author response
This is a fake review, the code is good and everything works as written.
Great plugin and super fast support! Thank you
Author response
Thanks.
A lot of errors in the code. The application is working correctly.
Author response
This is a fake review, our code is high quality developed by professionals.
Very nice design and unique feature with post opening in the same page. Love it.
Author response
Thank you so much for your review , have a nice day ahead , thanks :-)
awesome plugin thanks
Author response
Hello , thank you so much for the rating have a great day :-)
I am in love with what I can do with this plugin. Once I read the instructions I had exactly what I wanted in minutes.
Author response
Great - thank you so much for your review , have a great day :-)
way to complicated. The save button and close button don't work. These people should pay me to use this dumb plugin.
Author response
Hi,
I want all my customers to be happy and satisified. It's unfortunate that you found the plugin too complicated. That surely is a great feedback for me to work on and I have already made a note of the same. But to get the problem resolved at the earliest, could you please raise a ticket with the support team. The team can guide you to configure the plugin. Then after that also, if you are not satisfied with the plugin and found it too complicated to use, feel free to raise a refund request.
I have a love/hate relationship with this plugin. I have used it on 3 websites now. Simple things are not always obvious in the setup. But it does do many things and provides for many different looks so some complexity is required. For the price it's well worth it.
My latest gripe is with the extended support I bought for a problem that ended up not being the plugins fault. Yet after contacting the customer support the tech over in India somewhere disappeared for a week or so after responding to my question with "give me access to your WP admin." Like, wrong, I would never give admin rights to anyone let alone someone in India! Experience tells me that!
So now I just finished combing through the documentation looking for the solution for why my gallery header text dropped to the bottom after so long being centered. I believe it happened after the latest update. Can't seem to find an option for that and I may need to know CSS to fix it which I don't.
Another abnormally is that if you click on the GridFx dashboard tab, you can no longer access the settings tab. One must click out of GridFx and reselect the GridFX tab. Coding oversight but not that big of deal. Still should be fixed though.
Finally got to build a GridFx for Youtube videos and that is slicker than snot! Love that grid feature!
Anyway, if the tech support is outsourced to India, don't bother with extended support option unless you want to deal with mind numbing stupid techs you can't trust. I don't even bother asking any questions and just chalk it up to donating a few more bucks to a more than deserving author! The plugin is great. Just don't think it's going to be plugin play. You'll need to play with the settings and engage your mind. Once you get the hang of it, you'll love the professional look it will give your website.
Author response
You really like to write a lot... This support no longer belongs to India, so I can probably make you happy, now the support is very good and helps both with technical solutions and consulting issues.
Great support for this product and easy to use.
Author response
Thanks.
Quite difficult to use and confused documentation, I think is just for advanced users
Author response
Our plugin is not difficult to use, it's just that you're having trouble with it, others are using it and no one has complained about the difficulty, but you can always ask us for help...
by DT - United States 10 years ago
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by JC - Spain 10 years ago
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