52 comments found.
Hello, I’ve sent several emails requesting someone from your team to help me set this up. I followed the instructions and for some reason the leads are not showing up in pipedrive. I’m happy to pay for an hour of someone’s time – please reply to my emails. Thank you.
Hello, thanks for your message!
In fact, we did not receive email from you. I suppose if you sent something, it was not by email – envato@itgalaxy.company
I will be glad to help you if you send a request. You can do this through https://codecanyon.net/item/gravity-forms-pipedrive-crm-integration/20997993/support or envato@itgalaxy.company
Thanks!
Thank you. I’ve sent an email – look forward to your reply.
Hi, I can’t find the “object” field in my gravity forms add on ? I have origination and message, but this one
Hello, thanks for your request!
Please send your request via https://codecanyon.net/item/gravity-forms-pipedrive-crm-integration/20997993/support or envato@itgalaxy.company
Please provide more information about the problem in the request, maybe a screenshot.
Hi, can you tell me how can I modify the action schefuler time? I want it to execute the form data to pipedrive action after every 10 minutes. Could you please tell me how can I do that?
Hello, thanks for your request!
Please send your request via https://codecanyon.net/item/gravity-forms-pipedrive-crm-integration/20997993/support or envato@itgalaxy.company
sent
Hi. I have just purchased and setup your plugin, but am having some issues trying to get the URL information from the page the form was submitted on, to pass to Pipedrive. I tried using all of the following fields – {utm_source} {utm_medium} {utm_campaign} {utm_term} {utm_content} – but none of them are passing any information to Pipedrive. Please help? Am I doing something wrong?
Hello! Thanks for your request!
UTM tags are for a different purpose. These shortcodes are intended to send the UTM tags (that is, get parameters from the link), with which the user came to your site via the link of some ad in an advertising campaign.
To send the information you need, use the standard Gravity Forms shortcode {referer} – https://docs.gravityforms.com/referer-merge-tag/
Please let me know if everything works out.
Ah ok. Thanks for clarifying 
Dear Author,
I am trying to activate this product again.
However, it is saying that it has been activated on another domain.
Could you please double check, delete all previous domains and allow for a new install?
Thanks,
Alvaro
Hello! Thanks for your request!
Please provide your purchase code – envato@itgalaxy.company
Hi,
We are also using the utm fields with this plugin. But we just found out it pushes the wrong utm’s but have no idea why.
I just summited the form with this utm link: ?utm_source=test_16_2&utm_medium=test_16_2&utm_campaign=test_16_2
But now in Pipedrive i see a utm from one of our Facebook campaigns on my submission. If i look in Google Analytics it reports the right utm.
Do you have any idea what would be causing this?
Thanks for the help!
Kind regards,
Robby van Eekeren ViaTim
Hello! Thanks for your request!
Please do as follows:
1. Enable logging.
2. Reproduce the problem.
3. Provide a log, as well as a link with parameters, which you followed to the site before submitting the form.
envato@itgalaxy.companyThank you for the quick response and update of the plugin.
Was glad to help!
Please let me know if you have any questions.
Hello Support,
I’m having trouble activating the plug-in after we pushed our new website live. Same domain, but different Wordpress files and database.
When I try to activate the license it says: “Already activated for another domain”, although I’m sure we are using the same domain.
Hello! Thanks for your request!
I apologize for the inconvenience.
Please send the domain of the site you are trying to activate on – envato@itgalaxy.company
I can’t get this to work and it doesn’t give me any errors. Don’t know what else to say as I can’t see what the issue might be
Hello! Thanks for your request!
I apologize for the inconvenience.
Please enable logging in the plugin settings, make a test form submission and provide a log file.
envato@itgalaxy.companyHi,
I’ve purchased multiple of your plugin over the last years and i’m always happy with the plugins an support. I’ve got one problem at the moment.
The first step in the proces is pushing a deal and person to pipedrive from a form. This works perfectly. The user gets an email and gets an other form to give more information to be pushed mostly to the person fields and one deal field. Al the person fields work perfectly but i cant get the one deal field to update.
I’m willing to give you acces to the site and pipedrive. You can contact me trough my profile email.
I hope you can help me!
Kind regards, Robby
Hello! Thanks for your choice!
I apologize for the inconvenience.
Sorry, but the plugin doesn’t update or find for existing deals. I think I didn’t quite understand you. Or maybe you’re talking about another plugin, for example `WC + Pipedrive`?
Please provide screenshots of the problem, as well as the plugin log.
envato@itgalaxy.companyThanks!
Hello – We have this working well on our website and instantly going into PipeDrive. However, PipeDrive is not notifying me when there is a new deal that comes in. It should activate a notification on the PipeDrive App and I also hav it set up that it should Email me. Neither of these notifications are happening. Wondered if you’ve heard of this before. Thank you.
Hello! Thanks for your request!
Unfortunately, I’m not sure that I can tell you something in this matter. There are no methods or parameters in API that can create or block notifications.
Information on setting up notifications – https://support.pipedrive.com/hc/en-us/articles/360000074009-Notifications
To be honest, it seems that at Pipedrive there is no way to send a notification about the creation of a new deal by email, since this cannot be done even through a custom workflow – for the trigger of creating a deal, the action of sending email is not available.
Perhaps you should talk about setting up notifications with Pipedrive support.
Please let me know if you have any questions.
Hi,
I cant save the API token. So this plugin is useless.
Hello! Thanks for your request!
As far as I understand, you did not purchase the plugin, that is, maybe you mean some other plugin or maybe the purchase was made through another account, if so, please send your purchase code to the mail – envato@itgalaxy.company
Please let me know if you have any questions.
Hello,
We made some changes on Pipedrive and we don’t see the new fields on wp. Can you help how to force api to push the new fields? thanks
Hello! Thanks for your choice!
Sorry, the process of resetting the field cache is not entirely clear, the cache is automatically reset once a day, but you can also do this forcibly – just re-save the settings where `API token` was specified.
You can also install the latest version, just changed this behavior, and now the field cache is reset via the `Reload fields data from CRM` button, which is available under the form where the `API token` is indicated.
Please let me know if you have any questions.
The plugin is sending leads that have been marked as spam by Gravity Forms to PipeDrive as persons.
Is there a way to prevent spam entries from being added?
Hello! Thank you for your request!
Update released, now the plugin will ignore form submissions if they have spam status. Please download and install the latest version.
Please let me know if you have any questions.
Hi,
I am having an issue with date fields. I use a gravity form date field with a display format of 3 select boxes (Month, Day, Year).
When submitted to pipedrive I get empty values for theses 3 elements. I can see the dates in the “Entries” view of gravity forms.
Meaning data is lost when sent to pipedrive.
Here is what I send to pipedrive notes Date de naissance: {input_12.2} / {input_12.1} / {input_12.3}
Here is what I get when on the admin area of the form >> Pipedrive CRM: {input_12.1} – Mois {input_12.2} – Jour {input_12.3} – Année
Here is the result in pipedrive : Date de naissance: / /
Here is the result in gravity forms entry: 06/05/2016
Can you please help ?
Thanks
Hello! Thanks for the detailed description of issue!
I apologize for the inconvenience.
The problem turned out to be that the data on the day, month and year are not stored separately, they are presented in separate fields only in the form.
Update is ready. Please download the latest version.
When setting up the form, now you will see not three separate shortcodes, but one – {input_12} . Unfortunately, this contains the full date and it has a format Y-m-d.
Perhaps it will be more convenient for you to transfer this information to some field with a date type in Pipedrive.
Please let me know if you have any questions.
Thanks!
Thanks for you quick reply !
1) It works for dates thanks
2) Seems to be the same problem with Time fields
Can you check that too ?
Thanks
Ah, sorry! You are absolutely right – the situation is similar. It seems that for some reason no one used these fields and the problem was not detected earlier
Update is ready. Please download the latest version.
Please let me know if you have any questions.
Thanks!
Hi, is there a way you could do some customization for us, we would need to populate persons information from Pipedrive to Gravityforms ex.: name, phone, email into GravityForms fields.
Thanks,
Hello! Thank you for your request!
Please write a little more details, it will also be great if you add screenshots.
envato@itgalaxy.companyThanks!
Is it possible to reprocess entries and resync with pipedrive?
Hello! Thank you for your question!
Sorry for the wait.
Added this feature. You will see it when viewing the list of entries, when you hover over the entry and the list of actions is displayed in the first column. Please install the latest version.
Please let me know if you have any questions.
Thanks!
Hello,
I am having trouble with fields populating correctly within Pipedrive. See the screenshots attached:
https://drive.google.com/file/d/1x969cnBebOhYRYTHP_-IXf8V4ixK6zm9/view?usp=sharing
https://drive.google.com/file/d/1Ee_NfADKaWzopO4VG3uOT6UaYNrL_BUh/view?usp=sharing
The strange thing is, at times, the fields have populated as intended in PD. But probably 80% of the time, they populate as shown, with the GF mapping codes rather than user data.
I have GF adding a “person or organization” into PD. You can email me back at partypartyzone@gmail.com for login credentials etc.
Hello! Thanks for the detailed information!
Sorry for the wait – May weekend.
So, as I can see, the problem is in the settings / fields of the form, since you receive this data by email. The plugin does not modify the email – so the problem is not with the plugin.
That is, in some of the forms there is an incorrect value of the short code of the field.
Please let me know if you have any questions.
Thanks!
Hi and thank you for the reply! Much appreciated. I don’t think I am following you on the nature of the issue. Would it be possible to send you admin login so you can take a quick look? It doesn’t sound like a difficult issue to remedy, and I would be happy to handle it myself. However, I just require a bit more clarification on how to fix it. Thank you.
Hello! Thanks for the feedback!
Of course. Please send a temporary access to the administrative panel and I will see where the problem is.
envato@itgalaxy.companyThanks!
I would like to request a refund of this plugin.
It will cause gravity forms to hang on submission and give the appearance that their request has not been received.
The issue happens on initial page load.
I’ve received negative feedback from our customers regarding this and have potentially lost some sales.
The website is futureaccess.ca and we have disabled the plugin.
Hello!
I apologize for the inconvenience.
You reported this issue on March 21, and I requested additional information from you. https://codecanyon.net/comments/21714154
But unfortunately, you ignored my request.
Please let me know if the problem is still there and you need help.
Thanks!
Hello, thank you for your reply. We have attempted to troubleshoot the issue here and were unsuccessful. We do not feel comfortable giving you access to the backend of our website.
Please provide a refund.
Thank you.
Thanks for your reply!
So, I did not request access to the administrative panel and it is not required. If you activate the plugin and give me a link to the page with the form, I can start exploring the problem.
If you still need a refund, then you need to initiate this process yourself, as the author cannot do this.
Thanks!
Hello,
I’ve installed the plugin, but on initial page load, the form will hang. I receive a notification from Gravity Forms, but the deal won’t be made in Pipedrive.
Customers have indicated they didn’t think the form went through. Any help would be appreciated!
Hello! Thank you for your choice!
I apologize for the inconvenience.
Please provide a link to the page with the form so that I can see the behavior.
iwant.tobeliwe@mail.ruThanks!
Hi,
I have tried to make the plugin work but it doesn’t work for me. I have used it on employeez.com domain and it was worked fine. Now I have unverified it from employeez.com and try to make it work on employeez.co.il and it does not work. after I fill the form it sends me to “500 page” or a white page and not the thank you page and it is not sending anything to the CRM
Hello! Thank you for your choice!
I apologize for the inconvenience.
There was some kind of exception that no one handled.
Please turn on `WP_DEBUG` and `WP_DEBUG_LOG`, make a test form submission and send me a log file.
Information on constants – https://codex.wordpress.org/WP_DEBUG The log file will appear in the folder `wp-content`.
iwant.tobeliwe@mail.ru Thanks!I have send it to your email, thanks!
Hello!
Already answered you.
Thanks!
