GrenadeCo

GrenadeCo supports this item

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733 comments found.

Hi there, a few presale questions:

1. Am aware of the extension for custom fields (https://www.fooevents.com/fooevents-custom-attendee-fields/) but will these fields be exportable to CSV from the plugin export function? 2. When someone buys a ticket for an event is there a mechanism to convert them to WordPress users? 3. Am I able to customize the receipt / confirmation emails for tickets?

Thanks

Hi there,

1.) Correct, the fields will be included in the CSV export.

2.) The attendees are not stored as WordPress users, however you can set WooCommerce to force registration of the buyer.

3.) You can modify the ticket HTML templates.

Pre-Sales Question:

Has there been any developments on the multiday events?

I see a lot of plugins that aren’t able to provide this functionality.

If I have 50 spaces on Friday and Saturday, then I need to be able to sell a combination of single day and 2-day tickets.

Hi there,

We have scheduled development for a new extension that will facilitate multi day events. Unfortunately it will still be some time until it is ready :-(

datea

datea Purchased

Did not get any answer back for my Ticket #8162 for 6 days now.. Would be great to hear from you! Status is still “Being Processed”. Thank you!

datea

datea Purchased

Worst suppport ever – no answer for over a week now!!!

Hi there,

Terribly sorry, there was a glitch in our support system and your ticket was not assigned correctly. we have responded to your query.

datea

datea Purchased

Okay, thank you for your feedback :)

UNst

UNst Purchased

Hy In the ticket I receive via email you can put the customer’s name

UNst

UNst Purchased

??

Hi,

Apologies for the late reply. The attendees name should display as the ticket holder?

HI,

This is a pre-sale question. I have seen other plugins (wooevents) showing a demo of their frontend and the event page shows thumbnails for the event with dates and linformation. They also have widgets showing upcoming events and calender functions. Does this plugin also have the same features and predefined views for events?

Hi there,

Apologies for the late reply!

We offer an extension called FooEvents Calendar which does just that. You can you find out more about it here – https://www.fooevents.com/fooevents-calendar/

jabossu

jabossu Purchased

Hello,

I am having an issue. When i manually add a command containing a tikcet for one of my costumers, he doesnt receive any barcode. This is quite a proble, as i sell many of my tickets in a shop. How can I send those clients a barcode when they do not command online ?

Thank you in advance for your answer.

Hi there,

Please get in touch with our support team and they will help troubleshoot: https://www.fooevents.com/submit-ticket/
  • URGENT * Please contact me asap. Ticket already sent.

This wednesday and thursday I have two events with 1200 attendees each. I have installed all your plugins (Fooevents with PDF, Express and the Pro App). Since a few days the app does not load the attendees list, its empty. I get the following messages: - Unable to connect to the internet, The app is working in offline mode. Once you are online again, please be sure to reconnect in order to sync your check-in information. - I click on Reconnect and than get “Upload Changes, the changes made during offline mode will now uopload to the server= - No offline changes. No changes were made while the device was offline.

I contacted the hosting company and my device is not on the blacklist. I tried to login from another iPhone and Galaxy and with the same result. There are 3 events listed, there is 1 event that does load the list, it only has 50 attendees.

All plugins are up to date, I deactivated and reactivated all plugins to see if there is a conflict. I switched off all plugins except Fooevents. I used the Child Theme. Nothing helps. I have the plugin also installed on another website and I could load all previous events. But when using it for this website it does not work. So the app works fine but somehow cannot retrieve the attendees list from the servers website.

I urgently require your support otherwise it will be a complete disaster this wednesday.

Thank you in advance for your help

Hi there,

Just to confirm I belive you tickets was picked up by a support agent and you have been receiving assistance?

jabossu

jabossu Purchased

So Fooevents has closed one of my support tickets without bothering answering it. That’s unexpected, especially as the plugin doesnt seem to behave as i expected. I am unsatisfied here, but shall i wait for an answer from you ?

Hi there,

Apologies, I’m sure there was a mix up. Please provide the ticket number and I will follow up for you.

jabossu

jabossu Purchased

The ticket has been opened back this morning. Thank you very much.

No problem, sorry about that!

Hi! Can QR code be generated in exchange for the barcode?

Hi there. Afraid not, FooEvents does not support QR codes at this stage.

Hi, does this allow someone to change the number of tickets to buy at once and does it allow multiple types at once? I want a table that says: Student: <<quantity>> Adult: <<quantity>> Senior: <<quantity>>

Thanks, Chad

Actually, I’ve figured it out. Question: Can the system automatically send emails to each of the attendees? I’ve looked at FooEvents PDF Tickets which I will buy as long as it sends each attendee a ticket rather than just the purchaser.

Hi there,

You can set FooEvents to sent to the purchaser or the individual attendees. To send to attendees, go to Admin > WooCommerce > Settings > FooEvents and check the option “Email tickets to attendees”.

Make sure “Capture individual attendee details?” is enabled in your products

If you require any further assistance please contact our support team here – https://www.fooevents.com/submit-ticket/

I have followed ur instructions on how to change the ticket template.I am trying to use a pic for my background ticket template …any one has an idea on how to go about this.. Am a novice in HTML and php

Didi you fixed error with app connection? I read some notnice reviews in Google play. We need working plugin. Thank you

hi, do you have plan to make this system a multivendor ticketing system which vendor can subscribe and sell ticket and the site owner get a cut from sales? really in need for this one. thanks

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