I’ve got bug or question about Flow-Flow features or compatibility.
What does support include exactly?
Support requests are strictly not for customization or 3rd party plugin questions. Customization means modifying the appearance or functionality of the plugin beyond what the plugin options provide or shown on the demo and described on item’s page. Any ticket relating to a customization will be politely marked as customization and it will be closed.
If your requests relates to a 3rd party plugin you must contact the plugin author. You should look at first to the related documentation of the plugin.
Do you install or customize purchased plugin for my needs?
Purchasing on Envato marketplaces, you get premium products with free updates and 6-month free support which is great thing. But, according to Envato Terms product customization and installation are not included with your purchase.
Anyways, we always try to help our customers with small tweaks. If you require deep customization or installation service we do recommend to make order on WPKraken. This is great community of professional developers with affordable price and 100% money back guarantee.