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Support for Exicube Delivery App

Support for Exicube Delivery App

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Cart 447 sales
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Popular questions for this item

Q: Required access for Installation and publishing (Play store and App store)

  1. Purchase Code from CodeCanyon / Exicube (sent via email).
  2. App Name
  3. App Logo Image – 1024px x 1024px
  4. Splash Screen Image – 1242px × 2436px
  5. Short and Long Description of the App for:
    • Apple App Store
    • Google Play Store
  6. Firebase Project Access (https://console.firebase.google.com/)
    Add support@exicube.com as Owner on a newly created project and enable the Blaze (Pay as you go) plan.
  7. Google Cloud Project (https://cloud.google.com)
    Create a project, enable billing, and add support@exicube.com as Owner/Admin in IAM settings.
  8. Expo Account (https://expo.io/signup)
    Add support@exicube.com as Admin from Account Settings.
  9. Google Play Store Account Access (https://play.google.com/apps/publish)
    Give Admin Rights to support@exicube.com.
    Note: Organization Account is mandatory.
  10. App Store Connect Account Access (https://appstoreconnect.apple.com)
    Give Admin Access to support@exicube.com.
  11. Payment Gateway Details
    • Merchant ID
    • Public Key
    • Private Key
    • Sandbox & Live Credentials
  12. SMTP Details of an email account required for:
    • Sending booking emails
    • Email OTP verification

OR, kindly follow the PDF provided at the link below:

https://images.exicube.com/uploads/Installation_requirements.pdf

Q: Does the Exicube Apps sold on codecanyon.net come with any support?

A: From 2026 we have included the First time installation on the price. In general, Exicube Apps sold on codecanyon.net do not come with any official or dedicated support. But, the team will answer questions regarding issues faced during installations at email us support@exicube.com

Q: What is the support policy of CodeCanyon?

A: Our App falls under the All Items category and does not come with include any support. You can find the CodeCanyon Support Policy at this link: https://codecanyon.net/page/item_support_policy

Q: What is the support method used by Exicube and how can I contact Exicube for support?

A: Help is provided through questions and answers on Email. Screenshots are the best way to explain errors. The team is not available on Phone, WhatsApp, or Skype.

Q: How long does it take to receive a response from the support team?

A: The support team aims to reply within 36 hours. Please note that there may be a long list of customer queries, so patience is appreciated. Posting multiple times or at multiple places will not escalate matters.

Q: Are future updates of Exicube Apps free?

A: Yes, future updates of Exicube Apps on codecanyon.net are free for a lifetime. But, this does not include assistance and support of any kind for lifetime.

Q: Does Exicube offer remote desktop?

A: No, remote desktop is not part of any support.

Q: Does Exicube provide support for updating the Apps?

A: No, updating the Apps is not part of the support provided by Exicube.

Q: Can I receive support for customizations or queries on code?

A: No, Exicube does not support any queries on customizations, tips/queries on code, or errors resulting from attempted customizations.

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