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772 comments found.

Plugin can’t be installed. Get error message “The package could not be installed. No valid plugins were found.” All installed plugins are up to date, also WooCommerce. Please fix or refund.

You just need to unzip the file you downloaded because it includes documentation with the plugin zip file inside it. Then upload this zip file inside to the WordPress plugin install page. All the best!


lucknews Purchased

How to automatically change the weight of a product to a parcel when it weighs more than 150 g when shipped to a Canada Post? e.g) less 150 g – use canada post letter mail over 151 g – use canada post parcel

The Lettermail option is easy to define, by simply putting in the weight range you want to use. (ie. 0 to 150g). Now there currently isn’t a feature to hide the Canada Post live/dynamic rates when the lettermail/flat rate option is present. This is something that we would have to look into for a future version. All the best.


xitomatl Purchased

Hello – the plug in is great, and I got it working easily. I’m just having issues with one thing. I have lettermail and box options for shipping, which both show up at check out and the customer will get charged the right amount. However, when I go to create a shipping label, it only gives me parcel options. Is there a way to also have lettermail be an option, or is that something I have to do manually? Thanks!

Glad to hear that the rates are showing in the checkout as you expect now. All the best!


xitomatl Purchased

Hi – sorry one more question! I am seeing through the log that the calculator is adding 85 grams to each package – but I can’t for the life of me figure out where it’s coming from. I have all margins and box weights zeroed out under Boxes/packing, Lettermail, and general Rates Lookup sections. According to the log the actual weight is 125 grams (correct) but it’s bumping the rate to 210 grams, which is putting the lettermail in a higher shipping category. It was displaying correctly before, I can’t seem to find where it is now getting that extra 85 grams from. Thanks!

This shouldn’t happen if you have “Use Volumetric weight” unchecked, and as you’ve mentioned, no weight on the boxes definitions. You had mentioned that you had this unchecked—maybe it got selected again. All the best!


I am having troubles with forcing a “local pick-up only” using your plug-in on our larger products that cannot be shipped.

I have setup the shipping class and applied it to the product, and also setup the Shipping Class Rules within the plug-in to not allow Canada Post.

Unfortuantely, our “free shipping” and “flat rate shipping” options still appear alongside the local pick-up option. Is there any way to force it to not show ANY shipping options, other than local pick-up only?

Thank you

Great, glad you used the Shipping Class Rules to exclude the Canada Post rates, that’s perfect. Now to also hide the other shipping methods, you can use this snippet from woocommerce but instead of “free shipping”, you’ll be doing it for “local pickup”. function my_hide_shipping_when_local_pickup_is_available( $rates ) { $localpickup = array(); foreach ( $rates as $rate_id => $rate ) { // Change Line 11 to: if ( 'local_pickup' === $rate->method_id ) { $localpickup[ $rate_id ] = $rate; break; } } return ! empty( $localpickup ) ? $localpickup : $rates; } add_filter( 'woocommerce_package_rates', 'my_hide_shipping_when_local_pickup_is_available', 100 ); All the best!

dazmode Purchased

Any chance you can look into adding extra cost per shipping method? For example, add $1 for Expedited and $3 for XpressPost?

Yes, we will take a look at that feature for an upcoming version of this plugin. All the best.

Hi There! Does this plugin allow for weight based parcel calculations? My problem right now: I’m shipping loose tea in small pouches. These I put inside bubble envelopes. Right now, with woocomm / Canada post free plugin I get charged per item. I’m looking for a plugin where I can put up to certain amount of weight in a box/envelope for parcel. So, customer can order a product 50g (x3) = 150g but I want them to be charged shipping 1x, not 3x as it is happening now. Can your plugin help me? Thanks! Dupi

This plugin does pack the items together and calculates the rates from that. It also includes a “Lettermail/Flat rate” setting that you can set a weight range for the bubble envelopes. This weight range will be looking at the total weight of the items in the cart. It sounds like this plugin would work for your situation. All the best!

Hello, I require just the add tracking to order and print labels from Canada Post feature as I ship with a flat rate across Canada, US. Can I TURN OFF LIVE RATES in the cart but still use the tracking to display on complete orders emails and label creation with Canada Post?

Yes, you can turn off live rates (simply disable “Canada Post” in all shipping zones) and still use the Tracking feature and Shipment label feature. These other two features will work without having the rates show in the cart. All the best!

After purchasing the plugin, I’ve downloaded the .zip file a few times, & trying to install. I receive this error ;

Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin installation failed.

Return to Plugin Installer

Thanks for using our plugin. You just need to unzip the file you downloaded because it includes documentation with the plugin zip file inside it. Then upload this zip file inside to the WordPress plugin install page. All the best!

Create shipment labels: Error Code: 2206 Error Msg: Contract Number is required field.

I am receiving rates in Production / Development mode.

My configuration is valid, but where to input contract number ?

In the plugin’s settings, choose “Commercial/Contract Customer” and then you will be able to enter the Contract Number there. Then you should be able to create labels. All the best!


Before purchase, I want to know, does this support for Return Shipment Labels (Prepaid)?

No, it currently does not have that feature, but we are planning on adding that in a future version. All the best.

I don’t have the option to print shipping labels from the order panel…

If you do not see a “Create Shipment” button on an order, you will need to make sure that you’ve set up the Webservices API settings for this plugin. You can find this in Woocommerce > Settings > Shipping (tab) > Canada Post (link). Once you’ve entered your API information, you can use the “Validate Credentials” to ensure that it is set up correctly. All the best.

All API is validated and settings are set. I’ve processed an order through the site and still no “Create Shipment” option.. Please help

Check the “Screen Options” (Top right of the Order Edit page in Woocommerce). Make sure that “Order Shipping Details” is selected. That should show the “Create Shipment” button. It sounds like it is set up correctly. If you’re using the latest version of this plugin (1.6.5), it should be fine. All the best.


xolite Purchased

Just wondering when this plugin will be updated to work with the latest version of woocommerce. ~ Cheers.

Yes, it does work with the latest version of Woocommerce, including version 3.3.3 All the best!