What should I do when having Pre-sale Questions?
- Search the comments area
- Search Documentation
- Search FAQ, Mstore questions
- Try the Demo and see description on codecanyon for features.
- We do not support changing the product licenses and the products.
- We do not provide the installation and customization services.
- You can not get a refund once the item has been downloaded.
- Do not share our source code. If not, we block your account forever
- For users’ own benefits, read twice those following scope of support* to make sure that you fully understand what you can get from InspireUI Support after buying our products and what you cannot.
What should I do when getting Issue?
- Check out InspireUI documents step by step.
- Search duplicate in common issues
- Create the brief ticket in https://support.inspireui.com
- We Do Not help your own customization issues.
- Please not post your issue in the comments section, our technical team only works on https://support.inspireui.com . If you do, we mark as spam to save time.
What is the Time of Support?
- We are working as hard as we can to get a fast response but it is not always because of different time zones. Response times can be up to 24-48 hours Monday-Friday, and 48 hours over the weekend. Our time zone is GMT+7.
- Please investigate for yourself thoroughly before contacting us.
What is the Scope of Support?
For Customers who purchased Regular License, InspireUI will:
- Provide customers with full source code, documents, tutorial videos on setup Flutter environment, integration, application publication to app stores.
- Support for technical issues related to our pre-config website and demo applications.
- Not support setting up Flutter environment in users’ local devices.
- Not support for user integration issues (including login and registration, social login, SMS login, billing address, coupon and shipping, product variants, payment gateways, push notification…)
For Customers who purchased Extended License, InspireUI will:
- Provide all of the scope support benefits as Regular License users.
- Take care of Flutter environment setup at users’ local machines.
- Support question and troubleshooting for integration between InspireUI products and users’ websites.
