This author's response time can be up to 2 business days.
Hello, I liked your plugin very much. I want to buy. I have one questions that can a user can print out of their information after filing the form. The print out will be a template which we can design according to our specification.
sorry at present its not possible that user will be able to print form submitted detail after submission.
I’ve purchased your plugin in hope that this be the best plugin in the market but unfortunately it has failed to work so far with our requirements.
Please respond to my ticket “005547” asap since the reply i received before 3 days was to provide an online link and login which in our case isn’t the option since it’s a local installation.
We decided to go for a REFUND but since it’s been just 3 days, We are willing to give it one more shot and be patient for a solution.
Looking forward to it.
Kindly be assured, support staff will do their best to assist you.
Thank you, Looking forward to a solution.
It’s now been 5 days and i haven’t got any solution.
what you were asking was not bug in our product. still tried to assist you.
Before I make a purchase, I need some information. I’m creating a form. The customer fills out all the required fields. At the end he signs, with an electronic signature. Is it possible to export the whole file to a PDF file? Will the signature and IP of the client be visible in the PDF file?
1. Yes signature will be in pdf. but i am afraid ip probably wont be there.
I have not been able to login to you support site to look at a ticket that was created. I tried the forgot password and I do not receive anything. I think there is an issue with your support site. Please help.
possibly mail went to spam folder. what you can do is, message me through message box of our codecanyon profile page. i will help you on your problem.
Hey there! I wanted to bring up a couple things, one a bug, the other a suggestion
Bug Found (Latest and last version) – If you use the Email field, on a mobile device, it turns it into a phone field
Suggestion – This might be for the PDF addon rather than the main plugin, but it might apply to both. I forgot a field and added it in, since it’s a field after the fact, no matter what section it’s in, it always puts it in the last as it’s ID is the last. It would be great for the plugin almost to “change IDs” if a field is moved rather than when it was created.
I appreciate you for your valuable suggestions.
1. Regarding bug, i have checked and could not find any such thing. Can you also let me know how to regenerate this issue? and how did you know its phone field?? its funny
regarding changing field id, I dont think its technically possible as there can be many fields and if we keep changing id on basis of fields order but may be while printing shortcode on pdf we can make arrangement.
thanks again for buying our products.
1. I know right!? Pretty funny, I’ll open a ticket and send you a link to the before and after. I found it out by testing the form and noticed the email was a phone field hehe
2. Okay great! Yeah, I know with QuForm the layout was similar in that it would rearrange based on its position, rather than when it was created.
And thank you for making such a nice plugin! I love it!
thanks for your time to share your thoughts. We gonna keep adding more features.
When trying to update to version 3.1 from Wordpress plugin update page, we receive the following error message:
“An error occurred while updating ARForms: Update package not available.”
Are other people having the same problem? When will the package be available?
may be try again as have checked couple of times and works perfectly fine. Even checked with some customer too.
Hello, I changed my e-mail and can use the support system on your site. I need to reconnect the new domain. I send through the plugin form, but there is no result. Give me your email, I will write you the purchase code and a new domain.
no problem receiving your license transfer request and i believe support staff has already solved your problem.
I updated to the new version and the license has been lost. I try to reinsert the license and it’s telling me that THIS PURCHASED CODE IS ALREADY USED FOR ANOTHER DOMAIN, which is false. How to correct that and use the full version I purchased ?
IN no case our system would give you this message unless you have activated license on your any other site or even testing site. Only one way to check. please contact me through message box of our codecanyon profile page. And provide me your purchase code. I will tell exact detail once i check on this.
Will do, thanks!
so, as i had given detail our system was giving correct information.
Thank you very much! problem solved and great service!
I have been trying to activate my purchase code. I opened a ticket yesterday. If this can not be solved, I will need a refund. After selecting activate, it states, “Received Blank Response From Server”. Please advise.
yes thats because some problem in ssl handshake between our servers while activating purchase code. please allow us few more hours so, can do the things right.
Hi, it’s been almost 24 hours. I need to get my website up and running or ill need a refund.
first thing is support staff has replied your ticket 22 HOURS ago. and asked details which you never replied. so, kindly reply there.
Thank you for solving my issue! Forms activated.
Pre-order question: I red the comments from 3 years ago that plugin license is works on one website. I’d like to know is it still like this? can we use the plugin on more than 1 website?
Yes sir one license per website is how it is for all products here. Envato wont let us sell bulk license here
Thanks for your prompt reply. We have tens of websites and paying around 50USD for each license is not reasonable. I think there are many alternatives for your product.
yes, like every customer you must look for what is best for you but there are few things.
- There is some confusion. At present we are selling arforms for the discount rate of $26 only per license.
- You wont be able to find powerful form builder as arforms for such low fees.
- licensing rule applies to all products in codecanyon. so, if you go out side of codecanyon and buy form builder then you possibly wont get life time free update. here at codecanyon update of any product are free for life.
so, please decide what is best for you.
Dear Ankur thank you very much for the information. this plugin and paypal addon plus together would be 50 already
But i’m sure your products are the best, i know you since years when i bought your bidding script for around 1500 USD
Might use this product, I’m not sure yet but for now this is my loved one
Ah you hat bought famous penny auction script of old times from us?? glad to know that. thank you for sharing.
please message me through message box of our codecanyon profile page. will see what best i can do for you.
have a quick question, please.
Is it possible that we can use only one condition per field? So lets say I have two checkboxes with separate condition logic, to show/hide different fields none of them will work, but if I have one checkbox field the condition logic works as expected.
Please a short response would be appreciated.
In conditional section you can set ANd/Or both type of condition on single or multiple fields and it will affect one or multiple fields.
Thank you Sir for your quick Response.
Ok I am not sure I explained it well. Let me Please try again, because I think I understand the And / Or All Option well.
I have a Check box – A which hast Two Options lets say y,x. If I bind some conditions on that Check box it works perfectly. the problem i am facing is whew i create a Second Check Box – B on the same Form and then try to bind some Conditions on it to Show/Hide Fields it does not work,.. its kind driving me nuts. i am pretty sure i am doing something wrong but wanted to ask you if someone had such a scenario.
One Form, Two separate Check Boxes with own values, on both of those Check Boxes there are conditions tied to it, they do not work at the same time. if i disable the first one the second works, if i disable the second one the first one only works.
Sorry for the lame explanation I’m not very well written,
Thank you for your Support much appreciated
yes, from your description, logically it should work unless you are are putting wrong condition.
for any further technical support i would request you to get support extension and open support ticket As helpdesk is where we can provide all after sales technical support.
Well it kind doesnt. if you have 5 min Time, create two separate checkboxes with two values like Yes, No and Yes 2, No 2. + Two text fields , Field A and B, Yes shows Field A and Yes 2 shows Field B im quite sure that the condition will work only on one Checkbox probably the first one.
Well, i am A Student if I can sell the work will buy a separate license for the Client for Sure!
Could you please take the time to answer my duschbag question or it doesn’t matter?
please message me through message box of our codecanyon profile page. I will try to assist.
So I’ve updated the plugin, when submitting the form the customer gets there notification email, but the admin isn’t getting the submission.
please check email options area and make sure checkbox are checked for mail to send to admin.
thanks there was an issue with my mx records
We have successfully upgraded your plugin to the latest version, and since the upgrade, we have been getting loads of spams daily which wasn’t the case before the upgrade. How do we stop this spams as it doesn’t look like your inbuilt spam blocker is working perfectly? Looking forward to your response. Many thanks.
so far not a single proof came out that arforms is letting spam pass through unless you have solid proof of it. if you want us to look into it you can open support ticket at helpdesk.
Another good thing is, we have free addon for google recaptcha for those who want to use it. just go to addons section and you will see its there. Just click on install button and you get it installed. Just one click
Do you have a FULL complete demo? The demo you offer does not have the signature and PDF addons.
And that’s the functionality I need, so I want to test that.
I need to offer people a form,which they fill in, sign with their signature and then they (and I) must get their signed PDF in an email.
I want to test this and see if this is possible.
I also need to know these:
- If I collect IP address and time and prefill them in the form, can I put these in the final PDF form?
- And can I design the document layout for the final PDF?
No, at present we do not have demo available with all addons included. But yes, you get signature in pdf.
And to put IP on pdf you gonna have to wait for couple of weeks as we are coming with newer version of pdf addon. And yes you can customize pdf template but u need to edit template file manually. But in next release we will have better option.
so, you can go ahead and buy both addons now. we may raise price a little of pdf addon later.
Hi, thanks for the quick answer. I couldn’t wait so I already bought the main plugin plus the signature and PDF addons. Better to get everything up and running now and improve it later, when the newer version is released.
thats good news. thank you for buying our products we are improving arforms and addons more quickly then you would expect.
how can you add the submit button at the end of a 4 colum row?
kindly open support ticket to get any technical support.
Is there a demo of the multi step form?
here some suggestions:
(1) deactivate Options of select fields (like select, Multi select, Radio, etc) conditional
—to be continued --
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