This author's response time can be up to 2 business days.
Hi, I recently bought your contact form but when we try to submit a form it doesn’t submit on the front end but the data is sent to “Form Entries”. So, when a form is complete, we are just shown the loading circle on the submit button and not shown a thank you message/redirected to a new URL.
We’re looking to launch a new website soon so would really appreciate if you can get back to as asap.
Also, we are looking to POST the forms information in to a API URL string but we can’t put the forms data in to the url. Please see example below;
When that URL is posted, it just displays “Field ID” as the name in our CRM?
yes, no worries support staff will assist you to solve this issue.
Hello, I use DIVI theme with DIVI builder with the latest version 3.2.2 the arform and arprice plugins block the use of DIVI builder, when they are active it does not show in the backend the DIVI constructor when I deactivate them if they show them to me. I’m waiting for your answer, cheers.
kindly open support ticket at our helpdesk https://helpdesk.arpluginshop.com
and support staff will assist you.
is there any way when you update any Form Entries the person on that email get the update?
no,sorry thats not possible.
Hi there. I have a qeustion. How about the GPRD in the forms? please explain?
Yes to make form GDPR complaint you just need to add one check box in your form which would be mendatory field and with label to get users consent about data is being stored. If that checkbox is checked only then form will submit.
If any user contacts you to modify or delete data. You can simply go to form entries page and can edit entry or can delete it.
so, basically you can find arforms gdpr compliant but we are also exploring other needs if there are any.
Thanks Yes that is a good one… Did not think of this solution.
Could you deactivate my license in my website?
yes. please contact me through messagebox of our codecanyon profile page.
support is poor , no reply of generated ticket after taking paid support | Ticket no. 006045
support is poor??? you just opened ticket and its not possible for support staff to reply immediately. it could take upto 24-48 hours and the same you must have read when opening ticket too.
so, please have patience. and support staff will get back to you asap.
Ticket Created Date :17/05/2018 8:00 am and You have the time to reply here but don’t have time to reply on ticket ?
Yes because here i just need to write 1-2 lines. i don’t need to go through your issue or anything. where as support staff is constantly going through each problem of customer and then check whether its bug or some conflict with another plugin and upon being sure only he can reply you.
here i replied just to give you assurance that your ticket is not being ignored. And above everything we have clearly written everywhere that it could take 24-48 hours.
so, i am sorry but i wont be able to do much about it. as soon as support staff reaches to your ticket and has something to answer he/she will reply for sure.
no reply on ticket after 24 hours , thats what for paid support ?
support staff had already checked your issue and its 100% not issue of arforms. seems something wrong with bundled plugin come with theme or something related.
they are digging further. so, support person will get back to you asap.
glad to know that your issue was fixed properly by support staff two days ago already. hope you were happy with our support
I noticed in the comments that I’m able to get referral page url in admin email using shortcode by using a hidden form field?
Can you let me have this shortcode please as I need this feature on one of my site forms.
I don’t know if you can help. I just bought ARForm the latest version, i was having difficulties to update so i decided to delete the App and install the new version, so now my Form which i have spent several hours on is GONE.
I wasn’t able to Export Form, when i tried it just crashes my site.
Can you assist ?
well if you have removed plugin and installed new version then obviously all the data are gone. i dont think anything can be done now.
Can you tell me if the forms are saved inside the ARForm plugin folder? Why am asking it’s because i have possibilities to restored my backup which my was included.
no, forms stored in database.
How can one upgrade from v3.0 to v3.3.2 manually without losing forms and form entries? Thanks.
Just download 3.3.2 from codecanyon. unzip it and you will get arforms folder. copy it and simply replace it to wp-content/plugins/arforms
and thats it. Just make sure that you keep backup of site. And make even more sure that you do not keep backup copy inside plugins folder otherwise it will give error.
for any further assistance kindly open support ticket.
Can I View submitted form entries inside the WordPress admin ???
Yes of course you can view. As well as you can edit and delete entries too.
Can i add subscription billing like annual or monthly billing to client with this form?
you need to have paypal or any other payment gateway addon along with arforms and then you can do it.
I’d like to know if this form is storing datas and in which way it’s GDPR compliant.
For regular entry data you can put conditional checkbox to ask for users consent so, only after checking checkbox form will be submitted.
ANd all the entries can be modified or deleted in admin section without problem.
so, from best of our knowledge it should have all the necessary option to make gdpr compliant.
Thank you for your answer.
I will wait new release.
thats not all, in 3.4 we have added support of mailerlite and done some further improvements as well.
When i create forms, i do use the drop down fields, but the Label Name drops down halfway inside the drop down box. Do you know how i can bring back labels to the normal position?
must be some css conflict with theme or another plugin. kindly open support ticket if you have not already and support staff will assist you asap.
I have placed a ticket yesterday and nothing has been done. How long those it take to get response to ticket created ?
Yes support staff had already checked it hours ago its issue from theme so he was looking for a way. He just replied
I’m sorry to say it but you can not wait 24 / 48h for each support response …... we bought your plugin and your add-ons but we need support !!
yesterday I opened a ticket they answered 2 hours ago giving me a useless solution I replied but now that I have to wait another 24 hours ???
just missing your site plugin to be complete …....
I need support
dont worry. let me see what best i can do.
waiting I was rereading the various comments and I read that I’m not the only one to have the same problem …...
do you have any news about it?
its very obvious that person who need urgent help will put comment everywhere possible but when he gets solution he most probably not gonna take trouble to thank so, you saw part where people raised request for support. But when its solved they never came back.
apart from that its just very low fees product so, in no part of world any author can afford to be standby for each customer.
so, kindly have patience keeping mind that support staff is human and not robot, plesae reply at helpdesk and i assure you that support staff will do much as possible
I’ll write it here publicly …. I’ll be the first to thank you and support but I can not leave a firm with the whole site ready with their customers who open the web portal see the fields to fill arform and can not send the data ….....
I think I have at most another 12 hours then I “impaled” ............
today I also updated to version 3.4 and things have got worse now if I go to ARFORM from wordpress I get a What’s New window in ARForms 3.4 ….. but the OK button does not close it !! let’s exchange the roles and tell me what I have to do …...
you have reported my same problem as many as 4 times why you have not solved the various versions of ??
however I created an admin access to technical support we hope that in the morning I can solve everything else I have to switch to another plugin …....
well, i do understand your situation but i think you are still not getting. 14 hours ago you had given details but at that time our working hours were over so, it would go for next day.
support staff is looking at your issue right now.
“you have reported my same problem as many as 4 times why you have not solved the various versions of ?? “
Many time it seems that issue is same because every body would write for example form is not submitting but reason could be very difference so, ARe you sure that its due to same technical reason and we are intentionally not solving it?? I can understand your frustration but out of the frustration please do not assume anything.
what if it found to be issue of another plugin?? will you regret?
support staff is checking and if its found to be arforms issue and cant be solved in few hours then you can submit refund request and will issue refunds.
Please do not make it look like our support is very bad, its not true and it wont help to do that..
I never said that the support is not valid ….... I also said that I will thank you publicly here after you have solved …. but now I can not even access the plugin that window does not close anymore … ....
ok work on it and we hope to solve it as soon as possible …...
at this point I lost hope!
1) you have released version 3.4 with the window “What’s New in ARForms 3.4” impossible to close the OK button does not work and blocks wordpress to exit you have to make the page react.
2) now 72 hours have passed my website’s admin password, you have ftp password of my domain, I have deleted all the plugins that for the support were in conflict with ARFORM
3) do not be offended but I think you should hire someone who knows how to get your hands on the code of your plugin otherwise you do not go out.
please do not tell me that I have not been patient …...... but after 3 days I hear again that ARFORM does not work because of other plugins is unacceptable !! the support keeps telling me that my js returns a reply 301 if I knew what it meant I would have changed ARFORM by itself without waiting 3 days not to find ??
I’m sorry it seemed a good product but I ask for a refund of the plugin and addons !!
yes its better for us as well. As we hare fixing your wordpress issues. I can see that you had used other form builders too and probably same issue.
For last one hour our senior most developer who dont even check support staff is checking and found that issue in your wordpress installation somehow and you are keeping us on gun point.
Total 48 hours happened we always been responsive to you. U cant kill someone if solution cant be found ..
so, will issue refunds soon as possible.
I’m sorry!! ARFORM is a great Plugin…...... just to have it if you tell me that the problem is my installation of wordpress now reset my web space and start from the beginning …...
are you 100% sure of this ??
Not sure how technical person you are but kindly understand this. even the checkbox of whats new or any other call of ajax in arforms is made using wordpress default ajax method to maintain wordpress standards 100%. Now, in your website any call of arforms redirects and gives 301 in response which should return actual response.
And support staff have not seen such issue in past for any user using arforms. Hence he could say that issue is in your website for some reason. may be check with your hosting provider on why ajax calls been redirected.
I beg your forgiveness for you to answer here and to all the support from ARFORM.
Yesterday I deleted all my ftp and reinstalled a new version of wordpress and everything works perfectly.
if it is possible I ask you to cancel my refund request.
thank you and still sorry !!
i thank you for your honesty. i am happy that you can now use arforms again without problem.
Regarding refund its already processed from our side so, can not cancel it. Kindly buy new license and we are good.
Hi, I’m always me
but on the management of prices in arform have you gone on ??
for example if I have a quantity field and a single piece price field, I have seen that making the sum in a html field gives me the total and proceed with paypal …...
but if I have the choice of a service like I do? hahahahahahaha do not hate me please …......
I have a PRIVATE service at a cost of € 150 and then I have a SHARED service at a cost of € 60 per person …... only in the second case I should do 60 * the number of people !!!
if I use two distinct HTML fields I can do it with the two formulas but how do I send the right field to paypal?
ok now I think the support will kill me !!
i think what you are asking is most probably possible in arforms. To get further assistance over it you need to buy license(arforms + paypal) and then open support ticket and support staff will be able to assist you on this matter.
where can i find the input element? to be drop in the blank canvas
how to put the button inside the column? or put the button side by side horizontally with the input.
i cant set or drag the border-radius in the options? the input field only displays the bottom border line.
custom css codes doesnt work in the arform custom css option field, customizer custom css option field, visual composer custom css option field, theme custom css option field and other custom css option field. using the material template other templates, this is getting frustrating. this is really not working at all!
input field size doesnt even saved the settings that i have set to the standard template. tsk
most of your questions are very basic if you follow our documentation then also you will get idea about em.
This comment is currently being reviewed.
Am not sure if this can be fixed, but if i placed an image, it won’t stay in that position . It just messed up the look of the form.
I really have some questions and i have already send a ticket, kindly assist because i have a deadline to submit my work.
Yes, i believe support staff had already replied you a few hours ago. keep replying there and you will get further assistance.
before buying I would like to know whether I can upload a PDF document and then add the form fields (like name, address, signature) for the recipients to fill in?
And if so, how does that work?
Thank you in advance
No, you can not upload your own pdf document and then add form field. it does not work that way.
Arforms creates forms and then if you have pdf addon bought then when user fill up the form, the entry will be automatically converted to pdf. As well as you can customize your pdf template.
I click send my form and receive this message in my page: “Form is successfully submitted. Thank you!”
Very well, good!
But i don´t receive any email.
General Setting email (SMTP/PORT….) and very ok.
Send Test E-mail – Perfect.
“And i don´t have any problem my server mail provider.”
Hi, I would like to be refunded since I can’t use the plugin with LeadPages (it was the only scope of my purchase). Thanks!
Leadpages is i think external software right?? arforms or any other form builder probably can not work with it if i am not mistaken it with something else.
for any refund related request u need to go through codecanyon refund submission. if u will be eligible for refunds then surely will be processed.
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