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Discussion on Amelia - Enterprise-Level Appointment Booking WordPress Plugin

Discussion on Amelia - Enterprise-Level Appointment Booking WordPress Plugin

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1065 comments found.

I have purchased plugin and no response from 24 hour’s it so critical. Simple service listing doesn’t showing.

https://tmsplugins.ticksy.com/ticket/3210486

Tms-support Author Team

Hi there.

Sorry for the delay.

We have been experiencing an unusually high number of tickets and we apologize that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

One of our agents took over your ticket, and we hope the issue is already resolved.

Kind regards.

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Sim2K

Sim2K Purchased

Are you able to do a split payment like a multi vendor site?

Tms-support Author Team

Hello there,

Unfortunately, currently, this feature is not built-in in Amelia. Multi vendor option is not available in Amelia and payment can only go to one account at this time.

We wish you all the best.

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Is it possible to remove or disable the Google Maps API required in the location field in booking form? Would like to eliminate future billing issues with Google as I would like to implement the Amelia booking system for a client. Thanks

Tms-support Author Team

Hello there.

Thank you for reaching out to us.

Amelia isn’t capable of showing Google Maps on the front-end. A lot of people request that option, but it’s currently not possible.

You may be referring to Google Maps in the Locations section in the back-end. There, Google Maps can be added, but that’s not mandatory, so if you don’t enter the Google Maps API key in Amelia’s Settings, Google won’t be used.

Kind regards.

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Hello.

I have a group of 9 teachers who do the approval of member registrations. According to each registration form or according to a choice of a field in the form, the approval request is directed to a specific teacher. After approval, the applicant receives the identification card – ID card (or badge) to have access to the university laboratiry. The ID Card is an entry ticket to the laboratory, with an indication of dates and times, it can be for a single day or multiple days. The student shows his ID Card on the smartphone screen.

Could Amelia help me whit this?

Thank you! John

Tms-support Author Team

Hello John.

Thank you for reaching out to us.

We’re not sure if what Amelia has to offer will suit your needs.

Customers book an appointment, which could be set to the Pending status. Appointments with a pending status need to be approved by employees, managers, or admins, so that could cover the 1st question, but they are automatically assigned to an employee.

This is also not a problem, since by editing an appointment, the employee assigned to the appointment can be changed.

The issue is with the ID card. Amelia stores users with IDs in the database, but they cannot be shown to the customer. There’s an appointment ID, though, so you can use the email placeholder ‘ appointment_id ’ which they can use as an identifier.

There’s no card (QR code, or anything similar), but the only piece of information would be the appointment ID they’d receive in the email.

If this works for you, then you would probably be able to use Amelia.

Let us know if you have any further questions.

Kind regards.

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Hi there! I have 2 PRESALE Questions:

1. Is there an Option to set different prices at different service-times?
for example:
from 8.00 – 10.00 AM: 1 swimming-lesson: 60.-
from 10.00 – 12.00 AM: 1 swimming-lesson: 85.-

2. Is there an Option to connect a Service with a Location? Or have Service Times on Locations? (Needed for my client, who is a swimming teacher who teaches at different locations)
for example:
Service 1,2,3 at Location A (7:30 – 17:00)
Service 3,4,5 at Location B (8:00 – 20:00)

I bought Booknetic and unfortunately it misses these features.

Thanks very much for answering. Luca

Tms-support Author Team

Hello Luca,

Thank you for reaching out to us.

Unfortunately, currently, this feature is not built-in in Amelia. But we plan to implement this in the future.

For now you can do that using your employees. You can create two employees and set different price per employee.

You also can set this via employees. You can that your employee works on that locations in certain period of time. You can find more informations about this on this link https://wpamelia.com/locations/.

We wish you all the best.

Have a nice day.

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Hi, Thanks for answering. The Problem is, that there is only 1 employee. If i set up 2 different employees for the working hours, then he could be double booked at two different locations at the same time. right?

Tms-support Author Team

Hi again.

If you configure the Google Calendar integration, you would be able to link both employees to the same Gmail account.

Once the Remove Google Calendar Busy Slots option is enabled in Amelia Settings/Integrations/Google Calendar, as soon as one employee is booked, the second employee will be blocked for this time.

Hope that helps!

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PRESALE question, about Whatsapp Notification.

Is it cheaper to have whatsapp notifications directly with facebook, instead of through Twilio? It is a big difference? And if I want to put a chatbot to be able to notify that we cannot answer through that number, could it be done? Is it compatible with twilio or does it only support one service per phone number? Thanks.

Hello thanks for your reply! Whatsapp notifications are free?? Really? Facebook doesn’t charge me nothing? Currently i have other appoitment system with whatsapp twilio, thats why I would like to change to Amelia.

Also one more question, can i send email notifications of appoitment to one mail? of all my profesionals. I want to receive all new email notifications to one email not separated to each profesional email.

Could I answer messages from customers with that phone number or could I not? In case it’s not possible, I don’t need a chatbot, just a message that we can’t answer through that number

I want the new appoitment notification email for all professionals to be sent to the same email, not to a different one. Is this possible?

Tms-support Author Team

Hi again.

Sorry for the late response.

WhatsApp integration is free, but we believe that Facebook will charge you extra if you go over the daily message limits. If we’re not mistaken, 50 messages per day are free, and going above that would most likely be charged, but you need to check that with Facebook’s guidelines.

You can add multiple emails to the Notification Settings, so all emails are sent to these email addresses. Please note that this will include both the Customer and the Employee emails.

Your customers can’t respond to your messages, nor can you send messages manually – they are programmatically sent.

We hope that helps.

Kind regards.

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Presale question: I had a look in the backend and could not find it… is it possible to create custom fields for a customer? For example a checkbox or text field: Client John has Brown hair, a Beard, etc.

This should be only visible for the admin/employee. Thank you

Tms-support Author Team

Hi again.

Sure, you can create a Custom Notification that would be sent X hours/days/weeks/months after the appointment has been made.

Kind regards.

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Great! But how can I achieve something like this: https://ibb.co/Scm8ztS

I am familiar with custom CSS and would like to add icons in front of a the service checkboxes (visually way more appealing)

Tms-support Author Team

Hello there.

Sorry for the late response.

There’s no built-in way to achieve this, so you would need a custom solution which, unfortunately, is not covered by support.

Changing the booking forms is not possible, so other than CSS, this would most likely require code changes, but again, we do not provide support for that.

Kind regards.

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Presales Question- Is there any membership plan for repeated users. his feature are integrated on this booking System?

or recuring payment ?

Tms-support Author Team

Hello Gopal,

Thank you for reaching out to us.

Unfortunately, currently, this feature is not built-in in Amelia. We plan to implement these features in the future but we cannot make any promises and give eta for this at this time.

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Hello Team, I don’t know if your product is right for me.

I write you what I would like to do and please you let me know if your product is able to do it.

I would like a way to manage my emails..(gmail account, yahoo email..) For example all my emails I receive I would like to be able to prioritize the email.

For example after I read the mail I would like to set a reminder depending on the importance of the mail.

For example: minimum, medium and urgent. A reminder depending on the level of importance.

If I don’t reply after a few days, the system must remind me that I haven’t replied to that email yet. Even with folders. I need to be able to create labels, folders where to insert email attachments..

I want a system that handles emails… Please I’m urgently looking to buy such a system.

If your product isn’t right for me, could you recommend a good product?

I’m looking in the store but I can’t find anything.

Also this part here shouldn’t be that hard: Whatsapp API is public online. Always within this system, I would also like to read Whattsapp messages and always have the same management.

For example, for each chat, the possibility of attributing the importance of the chat in order of importance. minimum, medium, urgent. As happens in emails. Same way.

Thanks let me know please.

Tms-support Author Team

Hello Niko,

Thank you for reaching out to us.

Amelia is a booking plugin. It is used to book appointments with you and your employees. I’m afraid that Amelia is not what you need unfortunately. We would be happy to recommend another system, but we are not familiar with any system that does what you need. We wish you the best of luck in finding the right solution.

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Is it possible to allow users to choose a duration for package appointments?

For instance, we have a package of saunas… and when people buy the package we want to allow them to be able to choose between 30, 45 and 60 minute sessions when booking their appointments.

This is offered for stand alone appointments… but I do not see an option when a package is bought.

Hello Jbellaire,

Thank you for reaching out to us.

Unfortunately, currently, this feature is not built-in in Amelia. This is not possible to enable for appointments that are part of package for now.

We wish you all the best.

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PRE SALE QUESTION: Hi how are you? I wanted to know if you had thought of an improvement in the Step-by-Step Booking Form 2.0, I was watching the demo and I think that it is not very convenient to choose a service, in dekstop the dropdown version there is very little space, I imagine that if you have services With long titles they could not be read. I don’t know if you saw how Latepoint or Booknetic has it but it would be much better. In addition, an image could be added to each service.

Here I tried with inspecting element, and as you can see, my clients could not see the title of each service. I am very interested in your plugin but this would be a big problem for me, and it is a small detail. I have seen in the other forms of registration the exact same thing happens with long titles of the service

https://prnt.sc/BjLstrUe7z6N

Thanks a lot :)

Hello Zafit,

Thank you for reaching out to us.

We will forward your suggestion to appropriate sector. But you can change the width of booking form with custom CSS so maybe this will help.

Can you please create a ticket on our support platform and our support agents will assist you with this: https://tmsplugins.ticksy.com/submit/.

We wish you all the best.

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PRE-SALE QUESTION: Hello I like your plugin but have a question:

Is ther a way to prepurchase appointments?

I want it to make a website for a client who has a yoga place with 6 devices (pilates reformers) available every hour. Users buy different plans that include a certain number of sessions (appointments) per month on those devices. The idea is that users can manage their reservations on the dates and times available in the month and be able to modify or cancel their place in the agenda only up to 24 hours before.

They cannot schedule more than the number of sessions included in their paid plan(s) and if they do not use their schedules for their corresponding appointments in the same month, they will not be able to use them later. The idea is not for clients to pay each time they book an appointment, but rather to pre-purchase packages or plans for multiple appointments (which vary in price). Is it possible to do that with your plugin? Any ideas?

Thank you in advance and best Regards

Hello, I have another question I’ve been watching your demos. Especially in the sports area as there is an example of “packages”. But what I saw, after making the reservations, in the payment part I get an announcement that the slot is not available. So I have some doubts, Does the system allow appointments even when there are no more spaces available and only notifies at the end?, Is there a place where users can view the available and occupied places when making their appointments?, Is there a calendar where I can see all the appointmens of all the users? The other questionI have, if I buy your plugin, is there any additional add-on to buy or do I just have to buy the Amelia plugin and thats it?

Hello. Looking forward to your kind reply.

Hello,

Thank you for reaching back out to us.

The available time slots will not be displayed on the front-end calendar. Are you referring to the step-by-step booking form on the front-end?

You can see all of the user appointments on the Amelia/Appointments page. You can filter the appointments by date range, employees, services, customers and status of the appointment. Hope this helps you.

Looking forward to your reply.

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Hello!! is it possible to leave tickets to the event manager? its for a school so parents will like to meet the teacher and know more.

Hello,

I’m afraid that we didn’t quite get what you want to achieve exactly? Can you explain to us in a little more details?

Looking forward to your reply.

Hello!!

well, something like a ticket or a message for the event creator, the visitor its not needed to create events, but as a school the parents will want to know about the event so they write to the school to know more about it in the event, something like a ticket or request or questions for events.

Hello,

Thank you for clearing that up.

There is no option to do this directly from the Amelia plugin, the only way would be for the customers to send that email to the admin of the website manually.

Hope this helps you.

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Is there any check-in work flow that can change the appointment status to complete?

Hi again.

There are no workflows available in Amelia.

If you use PayPal, Stripe, RazorPay, or Mollie payment engines, once the appointment is booked and paid online, it will be set to “Approved”. WooCommerce payments have rules, so depending on the order status in WooCommerce, you can initiate appointment status change in Amelia automatically.

The plugin doesn’t have the “Complete” status, though, only “Pending”, “Approved”, “Canceled”, and “Rejected”.

Kind regards.

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is it a pro version if i purchase from codecanyon?

Hello there.

Thank you for reaching out to us.

The version offered on CodeCanyon is equivalent to the Basic license offered on our website. It’s a full version of the plugin, but it can be installed only on one domain and an unlimited number of subdomains.

Pro and Developer versions, found on our site can be installed on 3 domains and unlimited domains, respectfully. They also include the Packages Feature and the WhatsApp integration.

Kind regards.

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is it planned whatsapp notifications ?

Hello there.

WhatsApp notifications are included in Amelia, but they’re only available for Pro and Developer licenses, that are not available on CodeCanyon.

In order to use the WhatsApp integration, you need to purchase the plugin through our website.

Kind regards.

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this is one of your top feature requests with 240 votes: Is there a reasons you are proceeding with items with much lower votes and not this one?

https://wpamelia.cnflx.io/boards/feature-requests/3125

Hello there.

Thank you for reaching out to us.

This Feature Suggestion page is an old page which is no longer in use (for almost a year now). The new (active) feature suggestion page (and this feature suggestion) is here: https://features.wpamelia.com/15

Although this is a highly voted feature, we probably won’t go forward with it at all. As a WordPress plugin, Amelia is not quite built for this. Its database grows as its users, categories, services, events, etc grow. Even now, where each domain is registered for one company, there are customers that are having issues with loading the data because they use shared or cheap hosting plans that don’t provide enough memory or processing power for their websites.

Another reason why we won’t be going forward with this is that this is currently possible by using a multi-site environment, where each subdomain would represent a different company. Each subdomain is treated as a separate installation, so company1.domain.com has its own database, with its own list of employees, services, customers, etc, while company2.domain.com, company3.domain.com, and so on would all have their own.

Even though it’s a highly voted request, including this would be similar to developing a brand new plugin (when we calculate the time and effort needed to develop this).

Sorry for the inconvenience, but this is something that will most likely remain only a feature suggestion.

Kind regards.

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Hi there, how can I set the booking calendar to the Sunday first format instead of Monday first pls?

Hi there.

Amelia picks up the calendar format and week settings from WordPress general settings. You need to set Sunday as the 1st day of the week in there and Amelia will pick it up.

Kind regards.

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Hello, I want to buy but I want to ask a question first.

Does the plugin allow automatic deduction from Stripe for recurring subscription? Since it has a recurring feature, can it deduct via Stripe monthly?

My clients’ subscribe to monthly subscription and I want them to pay automatically every month when they choose monthly recurring service. Is it possible please?

Hello there.

Thank you for reaching out to us.

Amelia doesn’t have a Subscription feature yet. The recurring appointments allow you to configure the service in a manner where customers either pay for all recurring appointments straight away, or they only pay for the first appointment.

If it’s the latter, each next appointment should be paid on site.

Our development team will work on this in the future, but at the moment we don’t have an ETA on it.

Kind regards.

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Can I make each particular service have a different type of recurrence? Example: Service A has up to 8 recurrences. Service B has 12. And that the client cannot go beyond that feature?

Hello,

Thank you for reaching out to us.

Unfortunately, currently, this feature is not built-in in Amelia. You can only set if the customers can choose the appointments to reoccur weekly, daily or monthly.

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