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Reviews for Amelia - Enterprise-Level Appointment Booking WordPress Plugin

41 Reviews

for Design Quality

Simply Fantastic on All Fronts - Design & Documentation Quality, Customizability, Available Features, Customer Support, and everything else!

The sheer number of WP plugins available on the market for every category of things under the sun is mind-numbingly countless, but decent plugins are far and few between. Amelia is one true gem, and we're very happy that after having studied its web presentation and watched their demos, we've decided to go with Amelia for our online scheduling.

"Pure Quality" popped up in my head while writing this comment. Pure quality indeed - on all aspects of on-line appointment booking which we have used in the initial integration phase, which are only a small subset of the functionalities packed in Amelia.

As a software engineer who despises quick & dirty code, poor design, and thoughtless user interface, I immediately recognized a kindred spirit and felt inspired when starting to integrate Amelia into our website. I also really appreciate the flow of Amelia's user interface on both the front and back ends. Simple, elegant, professional and yet very intuitive and comfortable to use and follow. I am not saying Amelia is perfect - nothing is, but their support team is very responsive, and when interacting with them, one gets a clear sense that they seriously try to help resolve whatever issues you run into in the current release, as well as sincerely appreciate your feature requests and try to make them available in upcoming releases.

$59 for such an avalanche of quality? I'd take it at a heartbeat. Because of our experience with Amelia, we're certainly going to check out TMS's other WP products. So there!

for Other

Design meets functionality. Easy to use. I still think that there's a lot more to improve in this plug-in. Anyway, I got a problem saving all the settings but their customer support was very helpful and works fast. Thumps up! I hope that more functionality will be introduce on the coming updates.

for Customer Support

Amelia is quite an inspiring project.
I am waiting eagerly for upgrades as it does have some limits for complex users with multiple locations, staff and services.

Having said that, it does provide a very good starting point for most users (I imagine).

The shortcomings for me are in binding categories, locations, etc..wherein the system is quite open at the moment. Sorting options is something they could fix quite easily.

There is an active suggestions website, but I hope that they do not rely on this solely for prioritising changes. There are some major opportunities and gains to be had if they address some of the structural issues.

I have upgrade my initial rating of 3 stars to 4 in lieu of their strong communication. Hopefully this reflects their capacity to develop at a good pace.

for Customer Support

The customer support helped me configure and customize the plug-in to meet the specific needs of my business.

for Customer Support

Great plugin! With a lot of nice features.
If you have any problem, customer support is happy to help.

for Customer Support

Excellent product with even better support! Had an issue and it was resolved in a day! Thanks!

for Customer Support

A really sleek plugin. The development team are super responsive to support and requests, and are continually working on improving it.

Looks like this one has a promising future.

for Feature Availability

Nice in graphics but not very scalable. there is a lack of functions.
Taxes, more locations for each user, ecc.
I lose more time configuring it than rescheduling.
I still appreciate the commitment but I think it still needs to mature as a plug-in for appointments.

tms-plugins

Author response

Hi there, thank you for your honest opinion,

All the features are listed and explained in the documentation, also available to check in the online demos, including the backend.
Features that you requested (multiple locations per employee, variable taxes) are in our roadmap, but are quite use case specific. We monitor the votes of our users and implement the most requested features first. Taxes can be handled through WooCommerce integration with a solid level of flexibility.
We understand that it might be frustrating to discover that a product you purchased doesn’t have the functionalities that you need, yet for the vast majority of users the features cover the needs, as you can tell by other reviews.
If you have some difficulties with configuring the plugin feel free to open a support ticket, our team will be glad to assist.
Best regards!

for Flexibility

Powerfull, clean, very good job, and a VERY GOOD support !!
With a new option (recurring appointements), it will be probably the next TOP HIT plugin ;-)

for Design Quality

Excellent design and output, plenty of available options. Some room for improvement, but overall an excellent plugin.

for Flexibility

GREAT plugin. It works fine and gonna be better thanks to future updates because it's still young. Has to be recommanded

for Feature Availability

I can only say this plugin is amazing. The team is always responsive to any issue; thus, customer support is simply fabulous. I personally use it for our language school and the students love it when booking anything! Great job! Also, looking forward to some possible new features!

for Design Quality

This is easily the best booking plugin for Wordpress in terms of design and features. The support team are are also fantastic.

The 'custom fields' option has made this plugin a lot more flexible, especially for on-demand services.

for Design Quality

PROS: great booking system, very complete lots of options, more complete than competition and offers google calendar support, updates frequently, decent documentation, great customer support fast and helpful!

CONS: a bit heavy, each update gets bigger currently at 13mb, calendar design can not be changed and text is a bit small (no option to change font or calendar size), calendar loading is a bit slow takes a few seconds minimum easily the slowest page on my site, could be slightly more intuitive to use

Overall i would buy again.. if they give the option for bigger calendar size and bigger font, all thats left is making the plugin a little faster and it would be absolutely perfect.. small gripes overall and will change to 5 star when these options are available. also they have doubled in sales since I bought a few months ago, I can see this plugin is getting traction and will hopefully improve even more! thanks to the developers!

for Design Quality

This is such an amazing plugin! Beautiful, easy to use, and at a really good price point. It's just what I was looking for! Awesome job TMS-Plugins! Keep up the good work!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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