contacted app providers 3 times over the last week - no response
Hi there, sorry to hear you're experiencing issues.
We've checked with the support team, your support account was created at the same time with this review, and the only ticket was also created then. We are getting back to you to help with that. Did you contact us somewhere else, as we saw no other requests?
I wrote a review a few days ago about Amelia not being able to send out notifications - It turns out it was not the software, but rather my site which is hosted on a Wordpress server. If this is your case, you may need support to help you get the notification cron to work, but Support has been great and Milan (the support guy) was really helpful and the issue was resolved.
Amelia is a great plug in - customization is easy, and for a small business owner like myself, will and has already made a difference in the way my customers interact with my site. They simply select a date and time that suits them, Amelia then reminds them of the upcoming appointment - which saves time and money and prevents "no shows"
Support team is open to discussions, they go the extra mile & our team is very grateful for that. Also, there are bugs, and time and discussions with support are needed to prepare a fine tuned plugin in back and front office. We recommend.
Great design plugin. I was getting worried that Customer Support is not responsive enough, as I had some issues with the settings, however, this was due to the fact that the support is not available over the weekend.
I have to say, on Monday all my problems were promptly sorted.
We've used most of the booking systems and this by far our favourite. The feel and functionality of this booking system is great! We are just looking forward to more features which it needs to be the best.