22685 comments found.
Hi,
Found a template issue that is slightly difficult to reproduce, nevertheless i will try to explain it to the best of my knowledge.
Some things to note:
1) I only use the frontend editor and i don’t know if this problem exists in the backend editor as i am not very comfortable using that. So please use the frontend editor to reproduce the issue.
2) Issue only comes to sight when you have some formatting done on the text block, like usage of wordpress visual editor Headings, bold text, etc.
Problem Reproduction Steps:
1) Create a new post/page using frontend editor on visual composer, for the example add a row, tabs in it and then a text block in one or both of the tabs. In the text block, format text, add headings, bold text, etc. As much as you can. Now save this page as a Visual composer template.
2) Create another post/page using the frontend editor on visual composer. Append your newly created template to this new post/page. Now save this.
3) Either refresh the frontend editor window, or preview the final result using the post/page link.
The problem:
The rich formatted text that was included using the template has the html tags for rich text formatting double encoded, so basically
< and >show as it is. You’ll know what i mean.
Thanks for your time in reading this and i hope you’ll be able to fix it ASAP.
Hi, thanks for your input, I could reproduce that – will investigate it and come back with the solution. Your help is much appreciated and detailed steps are helping a lot.
Thanks, Michael.
Thanks will wait for an update/fix. 
I see that you released a new version. i am going to give it a try and see if it fixes this. Will update this.
We are working on this now.
Not fixed upto 4.2.1. Will wait for next release, please make this a priority as templates are a core feature of Visual Composer.
Yes of course. As I said, we are working on this right now. Literally at this same moment.
You released a new version which says it fixes this issue. I tried on your demo wordpress install, and the issue is not present over there. However when i upgraded Visual composer on my wordpress install and tried to reproduce this issue, it is still present. What could be causing this? I am kinda confused here.
Waiting for your reply in this regard. Can you confirm you have the same source code on codecanyon and the one on your demo install?
Strange. This might be a cache related problem. Version on our demo site is the same as in the final .zip package that is on the CodeCanyon.
The version i have on my wordpress install says 4.2.2, can you please check this on your end, i have tried reinstalling the plugin a couple of times, deleted all older templates and then tested it again, however doesn’t seem to fix it. Perhaps if you could tell me what was causing that issue maybe i could have a look at it on my wordpress install as well.
4.2.2 is the latest version (currently), but I’m about to upload another small bugfix release.
Ok will give this try.
Seems to be fixed in this new version. Thanks.
I am facing problem with your plugin… I got Avada theme for my site but I wanted more flexibility in creating post or page so I bought your plugin also… Every thing was working fine but suddenly from last few days backend editor stopped working…
Now I am unable to create or edit any post or page… I even created support ticket for it and got funny response and they even closed my ticket…
ticket no – 4512 I just had a look at it and the issue is related to the theme. When I switch over to the default twenty fourteen theme, everything works fine.
So what I am suppose to do… Your support suggesting me to stop using Avada and then again build site from scratch… Your plugin is in conflict with most famous wordpress theme…
You can’t say that your plugin will only work when I use default theme…
Every wordpress site uses several plugins like yoast or AIOSEO, Google sitemap, redirection, tinymce…. what happens if tomorrow your plugin starts conflicting with them and you say that it’s not your responsibility and I should stop using them….
If that is the case please mention that your plugin will only work with default wordpress theme and we should not use any plugins from any third party or mention which plugins has been tested to work fine (at least check major ones)...
Anyway let me know what I should do… Either you or Avada team will work and fix this or I scrape one of you from my site so it can work properly….
Hi, Visual Composer should work with Avada with no problem. Could you please provide your ticket number so we could make some deeper investigation and help you out.
I am updating my theme to latest version of Avada because i just got update from your support team that I am using 3.4.2 and Avada got 3.4.3 as their latest version.
http://wpbakery.freshdesk.com/support/tickets/4512You can check details of ticket…
OK I just updated my theme to latest version 3.4.3 and still same problem…
I will appreciate if you can look into this and get it fixed... I am unable to work on site because of it from last few days.
When I deactivate Aksimet plugin visual composer starts showing up… Every option works fine but when I try using text box option I am again stuck because no option is loading up…
Your plugin should not be in conflict with Aksimet…
Just got reply from Avada Support….
That seems like a plugin compatibility issue with our theme.
Avada supports a lot of 3rd party plugins, however sometimes plugin conflicts occur. We cannot promise a 100% compatibility with all 3rd party plugins (as there are too many).
We’d recommend that you talk to the plugin author about this so they can specify what breaks it with Avada – as Avada is very widely used and has thousands of users. We hope they’ll give compatibility with Avada a thought! Please let us know if they give you any technical feedback as to why it breaks with Avada, we’ll then pass it on to our developers.
I’m also forwarding this to our devs, so they are aware of this issue with Visual composer. They might respond here with a comment regarding Visual Composer compatibility.
At least they are very quick in support… Now since it’s clear that your plugin is in conflict with Avada and you assured me that it’s not the case… I will appreciate if you look into this and fix it so I can go back to my work…
Hello. Love your page builder, but I’m not experiencing a javascript conflict with Ninja Forms that did not occur on previous version. I use The7 theme, which comes bundled with your VC (we also purchased a license for VC).
So on this site, I have a Ninja Form in the sidebar that has the label titles inside of the fields. They are supposed to only display until you click on a field, then they no longer display. This is not happening due to a js error with JS Composer. I first tried to get assistance from the folks at Ninja Forms, but they said that I need to do so from The7 people. Then they tell me that it’s not one of their supported plugins and I need to seek help through you. I really do not like Contact Form 7 and trying to replicate what I’ve set up already in Ninja Forms would be a pain in the @ss and require a lot of custom CSS. This is the site I’m having this issue on: http://64.91.254.11/~gdigital/HomeChex.com/
Then on another site, I have set up a Ninja Form in the sidebar that uses a modal pop-up form when you click on the image (that looks like a form). This has always worked before using Ninja Forms, The7 theme and your VC. This site also receives a js error: http://www.state-security.com/dev/
This is a site that uses most of the same things (if not all). I added a simple pop-up form as a test to the Club Pet logo at the bottom of the sidebar, and it seems to work fine in this site. http://64.91.254.11/~gdigital/petlandjax.com/So confused as to what I should do. I need Ninja Forms features to work again, but something has changed with the VC/JS Composer javascript that prevents it from working. Help? I hope.
Steve
Hi and thank you for the kind words!
1) I just clicked on your form’s input fields and I didn’t see any js errors in the console. Are there any steps I should follow to recreate that?
2) There’s a jquery ui error. “TypeError: jQuery.ui.version is undefined”, this stops all other javascript from executing on your site.
I see this on the State Security site: Uncaught TypeError: Cannot read property ‘split’ of undefined js_composer_front.js?ver=4.1.3.1:171 event.returnValue is deprecated. Please use the standard event.preventDefault() instead.
And this on HomeChex: Uncaught TypeError: Cannot read property ‘split’ of undefined js_composer_front.js?ver=4.1.3.1:171
I was told the issue was a conflict with the visual composer.
BTW, using Chrome’s Inspect Element on the form field/pop-up form and looking at the Console tab.
May I ask you to update to the 4.2.1 version to make sure that we in the same setup?
Well, boo. I tried to manually update it by overwriting the one bundled with the theme, but got a fatal error:
Fatal error: Call to a member function init() on a non-object in /home/gdigital/public_html/HomeChex.com/wp-content/themes/dt-the7/functions.php on line 1844
I don’t own 7 theme and I can’t check what code they execute on line 1844.
FYI, I tried using Contact Form 7 with placeholder text in the fields and same thing happens: text remains when you click in each field. JS error with JS Composer.
Okay, The7 people updated the new version of the theme to the latest build of your VC, but still get same errors. 
Hello,
I have responsive issues on these pages :
http://kingdomvillas.com/resources/Buttons still big like no responsive (I used your other plugin css animation too)
and http://kingdomvillas.com/contact/ (end of page)
Rows still align horizontal in tablet and phone so it destroy info, normally it become vertical
Sorry, difficult for me to explain in english, but take a smartphone and tablet an just take a look, you will see problem
Let me know if you need access
Thanks in advance to help to resolve this issue quickly as I need to compress website soon
Best regards, Kleio
I just checked your site. I can see that columns are positioned correctly on mobile screen (they stack on on top another). Did you solve that on your own?
Sorry my mistake, on phone is correct, just on tablet, I saw this issue on Ipad yesterday, phone numbers, photos, they are on top of each other, no responsive like on phone, still on same line
Resolved, thanks a lot, I appreciate wonderful support
I am using the WP theme Emona and VC for page building. However, the published page on the front end is not clickable, no links or email fields works. Thoughts on this? Is it a theme or VC issue. Thanks for your help!
Example – http://goo.gl/SyBOSN
Hi, just tested link you sent – everything works fine to me. All the links and buttons are clickable. The thing is that when you are in the front editor mode we disable links from working, because otherwise you can click accidentally and navigate away without saving your content. But you should not be worried, links are disable only for you and only when your are in editing mode.
Hi Guys
I have discovered an issue.
We’ve been getting a Fatal error: Allowed memory size of XXXXX bytes exhausted…. when using the Post Grid element and it seem it happens when the Post Grid element pulls in posts with the Post Grid element inn.
Do you know about this?? (we have latest version)
Thanks
Thanks! you are right, this happens exactly because of that. Our dev said, that he have idea how to exclude that scenario thought. But currently you should control that by your self.
any idea when this issue will be fixed?
We have a long list of things to include in the core, but I will make sure this will get a higher priority. This is a rare problem, but it may be very confusing to people, not everyone can understand why things went to infinitive loop.
Thanks guys, cant wait for the update, we have a workaround at the moment
Hello, How can I change the h2 in h4 in grid widget and sibling pages ? I would like in grid teaser to change the post-title in p instead of h2. How can I do this. I don’t find it in the code ? Thank you very much
Hi,
To do that you should edit template files. This element is a complex one and php/wp/html understandings are required in order to make that change. Changing h2 to p can be bad for your site’s seo… Keep in mind that.
May you you just want to change it’s visual appearance? If so, you can achieve that with simply CSS snippet.
I am also having exactly the same issue with CPU spikes. The theme i purchased is Florida from Webnus and it uses VC 4.1.1. This theme with VC is making my site respond very slowly to page requests.
I contacted the webnus but they have been very unhelpful. (be warned when buying themes that include VC in them everyone). Is there a temporary fix we can apply to stop VC from causing high CPU use ?
Hi, we are releasing update for performance in couple days so please be sure to update. You can update in following way: http://kb.wpbakery.com/index.php?title=Visual_Composer#There.27s_a_new_version_of_Visual_Composer_available.2C_how_can_I_get_it_and_update_it_on_my_site.3F
2 questions: 1. Is there an option to add adsense ad to the oage with this plugin? 2. Can I add JW player?
Hi,
1) You can place third party js code with Raw JS content element.
2) Currently we are aware of problems with JW Player and it can’t be used, now. We will look into this deeper in order to provide a fix.
Hello,
Can I sell Visual Composer Drupal port as my product on codecanyon ? It will be special terms ? Or I just need to buy extended license?
Hi,
No you can’t do that without our agreement. We are working with third party author to port VC to another CMS currently, we will see how it will turn out. Then we may consider adding more “ports” to the market.
can I show you my work? may be we come to an agreement.
Sure, drop me an email, through my profile page. We an discuss it further.
Hello, I have a couple of questions regarding your plugin. I recently took over a website that has this plugin installed but it is version 4.0.1 and it is not working properly.. i am going to be purchasing another one so that I have it.. I have 2 questions..
1. What is the best way of updating your plugin 2. The plugin is not working properly now. When I go into editing the visual text everything is white and non-editable. And if I go into editing the text (html), it completely messes up everything replacing everything with HTML. I noticed a few other people have this problem.
Please let me know so that I can purchase.
Thanks Jenny
Hi, yes, your version is a bit outdated and there is conflict between VC and WP 3.9. In order to update you can follow this tutorial: http://kb.wpbakery.com/index.php?title=Visual_Composer#There.27s_a_new_version_of_Visual_Composer_available.2C_how_can_I_get_it_and_update_it_on_my_site.3F , but if you do not have separate license you should consider purchasing it directly on CodeCanyon.
I have VC Version 4.1.2 that came with a theme I just bought. I been struggling for hours just trying to get it to work and about to give up and do it the old way. I know this is suposed to make life easier and I was sold on how all the videos look.
Problem #1 I have tried to create a brand new page then edit from the VC frontend I add a row element the a single photo element and save. It appears to save but I never see the photo on the front end appear. Although I do see the top left hand corner where the icon is spinning as if it never is ever saving.
Problem #2 The back-end VC editor seems to work but for the life of me I cannot seem to do something as simple as put a photo in and try and align some text closely to the right or the left so it does not look like its out there in la la land by itself. I have watched many of your videos. I see you making text above and below a photo and that’s because those are diff rows. But I am not seeing how to fit text nicely to right or left of a photo or better yet wrap the photo.
Problem #3 If I have any page that has already been created and edited in WP. If i then go to front-end editor in VC for that page it never loads. It just sits there with faded page in the background and a flashing icon in middle of the page.
So then I thought could there be something messing with VC in the site. So I then took a fresh clean build site and popped VC into it to see what would happen and I get the same problems.
I would love to use this editor and recommend to my clients but not until I can find a way to use it myself. I though it was going to make my life easier…lol
Zorro….
I just purchased your version. Uninstalled the old version that came with the theme and installed yours. Still same problems. I tired your demo online and it works fine. I did also notice that there was a video on your site that showed how to configure settings. In your video there is a couple extra tabs in that area. Is the developer versions they are using on the themes slightly different. Either way I am not seeing that even in the version I just bought from you. I am at total loss what is going on. Frustrated as hell.! Been trying to get this to work for hours. Bought a fresh copy outside of the theme and it still does not work for me. Haven’t a clue why. Yes I did check the user settings that is in your manual. I kind of bought the stand alone paid version for no reason now.
I googled around and found this article http://wptavern.com/common-issues-and-troubleshooting-wordpress-3-9
That then took me to this page http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
I then found this error while using VC front end on my site. http://snag.gy/X6rNO.jpgNot sure if this helps or not. But I have understanding how to solve.
I should note that features like I image shadowing are also not working. I have also tried this on another theme as well with same problems.
May I ask you to open support ticket: http://support.wpbakery.com and provide us with login credentials to your site? We will take a look for you.
I cant install this plugin – it keeps saying there is a fatal error? I had it working before
Hi, please open support ticket at support.wpbakery.com provide link to your site and login, password so we can have a look for you.
Hello wpbakery!
I am using blog categories to stream different content to different pages, and I need to remove the post author link from one of the blog page, but not from all of them.
Is there a way to add css to an individual page? perhaps the “extra css classes”! If yes! How can I call the extra css class to instruct the page to remove the post author?
Let’s refer to the blog author as post_author, and the extra css class page_extra_css. How can I do this?
Thank you so much for your help
Hi,
In Visual Composer you can click Gear icon in front end editor or CSS button in the backend editor and enter CSS code which will be applied only for that particular page.
When I add a new “Text Block,” I do not get any options, nor the ability to type in the “Visual” editor. Only the “Text,” editor, which is much harder for me.
Please advise as to how to repair this issue. Thank you!
Please be sure to update your version of Visual Composer according to this tutorial: http://kb.wpbakery.com/index.php?title=Visual_Composer#There.27s_a_new_version_of_Visual_Composer_available.2C_how_can_I_get_it_and_update_it_on_my_site.3F if the problem still remains please open support ticket at support.wpbakery.com and provide link to your site together with login and password.
Hi
How can the text be set to NOT do a continual line return for every word when reducing the size of the browser?
In other words,,, i prefer to have a text block have 4 responsive states. (only 4 jumps to fit).
Now, i am getting a constant line return.
Can the rows be made responsive, so they only resize 3 to 4 times?
Thx 
Link: http://it-studios.com/sorensen_photo/about-full-width/
Hi, Could you please explain once again? I’m not sure I understand your problem.
sure
... some responsive text blocks resize continually, dropping each word to the next line as the browser is resized. Some only jump to 3 or more preset text block sizes, so the text only has 3 or more positions. Instead of a continual resize.
Thx
J
Hi, Regarding the Text element, I cant see the text editing options in the visual editor.
I just see white text, which is visible only when highlighted.
Text can only be added when “Text” mode is selected.
Have been facing the issue on different sites also.
Link is a screenshot of the text element. https://dl.dropboxusercontent.com/u/15852710/Work/text%20block.jpgHi, it seems your version of VC is outdated. Please be sure to update to the latest version. See how: http://kb.wpbakery.com/index.php?title=Visual_Composer#There.27s_a_new_version_of_Visual_Composer_available.2C_how_can_I_get_it_and_update_it_on_my_site.3F
Hello,
I would like to know is there are Turkish translation for this plugin ?
Regards, Totu.
Anyone ???
Hi there, there is currently no turkish translation, but we are always open for proposals of making ones by third party developers.
Does VC have an element: full-width stripe?
Visual Composer relies on your theme and because of that Visual Composer elements can not go beyond “parents” container width (this width is set by your theme).
Hi, Visual Composer frontend and backend editor should work with no problems with any properly coded theme. Properly coded means it is coded according to WordPress codex.