265 comments found.
I’d like to ask if this package includes Cloud Chat 3 (SASS)?
Can I purchase this package, install Cloud Chat 3, and then distribute it to my customers?
I’m interested in this SaaS product. I just need to confirm whether you have stopped investing in it or if it is still actively running, and whether you will provide support for any future issues. Do I need any more script purchases, or only for this for Saas?. You have stopped giving support for this script
Hello jakweb, I have two prepurchase questions.
1. How does the Chatbot work? I mean, does it work as external Chatbots that can be embedded on any website?
2. I didn’t see the landing or home page configuration settings to allow white label customisation. Where can I find this?
Your script is commendable. Well done. Waiting for your reply. Thanks
Hi, thank you for your questions:
1. Yes you can embedded into any website 2. Yes, you can remove the visible copyrights or change it into your name.
Okay thanks. One other question, does the application run on shared hosting?
It runs where the minimum requirements are given, but I would use at least a very good shared hosting provider or a VPS.
https://supportsuite.jakweb.ch/faq/a/17/clouddesk-3-minimum-requirementsFor The Extended License Holder, How to get the full source code includes the extended function ?
You get it, just download the package.
How come you dont list for easier access acesss to it the script changelog on its intended codecanyon listing page?I just recieved a email notification,mentioning a update,but there is no way of access or knowing how to access it on the listing.
Hi, this is a major update and can only be done manually. Thank you very much for your understanding.
Sir,Im not stating that,what im saying,like majority of codecanyon developers which feature link to change Log,you dont have one listed.Other than recieving notiications from codecanyon,there is no clear cut indication of where to access this type of details on listing itself,especially helpful for clients making decisions based on change log,like we do.You say major update but how do we know that?
Do you plan to add AI agent
AI is already available on all our versions. Have a great day.
Is there a customer support agent by video or voice that can be trained on the company’s products and respond based on this?
Please help with te Ticket ID: #5711 the system to add the license isnt working
Solved, thank you.
Hi,
Around 2023, I was askin if “Custom Field” would be available with the function like this:
Setting of the custom fields to be only visible to customer or staff or both.
By doing this would help for example:
only visible to the operator, we can TAG a ticket and later the operator might search the ticket based on this custom fields TAGWill Cloud Desk got Wordpress Integration like LiveChat and HelpDesk?
Not the same way, because it is not possible. The database must be shared on LC3 and HD3 when used with the WP plugin.
Oh, I thought the wordpress plugin is integrating using an API of LC and HD, not using sharing DB credential
They not share the DB credentials, they share the database, this way both have access to each others data.
Got It.
Would love to seeing better features to improve CD3., Is there more new version will release before end of 2025?
Does this script work on shared hosting? What hosting specifications are required for it to work well?
VPS recommended. Shared cheap hosting will not be sufficient. https://supportsuite.jakweb.ch/faq/a/10/minimal-requirements
Hi Jerome. Tried to login to my account to access my orders (cloud desk 3 “extended version”, android and iOS native source codes and I realized you had deleted my account already. Then I registered with same email again and still can’t find a thing there. Please can you explain to me what is going on and how to access my orders back? Thanks.
Hi, we have not deleted any accounts, you access has been moved to here: https://supportsuite.jakweb.ch
Hi,
Few months ago I was upgraded from Regular to Extended, Any plan for a new version ? Latest version was almost 6 months ago
I am hoping there will be some features upgrade specially for improve the workflow using CloudDesk and better User Experience, no more waiting time when some function is sending an email (handling the email sending in the background instead of Blocking Synchronous)
How about adding some basic AI features to it,that shouldnt take that much redesigning of your system.
AI is already available. What kind of features you are looking for?
hi,
The current support solution seems outdated like from early 2010, do you have any plan for modernized the ticketing support system to catch up some support solution like workflow, collision detection, team management, kanban, open ticket into a modal, convert a chat into ticket and better UX?
I’m sorry to hear that you feel that way. Currently we have no plans to completely redesign the system.
Not completely redesign the system, but improving the current one for better UX at least.
Current workflow is not feasible for manage many ticket in short time, since each time open or solving a ticket, should go back to the ticket list to findout and solve another ticket. Also when there is many ticket and many support agent, they wont know if a ticket is currently on the hand of another agent since no collision detection
Hope this make sense for your consideration on improving the CloudDesk and make it better SaaS Support Solution
hello,
i want to buy the extended version of it, i just want to know if there is a way to sync form submits to crm like salesforce or hubspot, or could it be connected to a tool like zapier
Thank you
Hi, you can of course write a modification to send the forms to somewhere else, or use your email address where you receive the forms to sync with your tools.
Hello, can we create bulk ticket “Import Tickets” ?
Hi, you cannot import tickets.
Hi Jerome
I have downloaded the software 4x and keep getting install errors etc. I was online with my server who stated the following
Okay, i check the config file and for db connection it’s calling a file at include/db.php
But as i check in include folder, the file doesn’t exist, this may cause the error 500 in your app.
The file is not there and I simply have a spinning wheel of death after I input the mysql user details
Lost, please advise
I have the software installed now but cant login. So ignore this comment please. I will raise another question if my server support cant fix this.
Hi, thank you very much for your purchase, please make sure to read the complete installation manual, available in the download package or online here: https://jakweb.ch/support-suite-demos
I’ve a pre purchase question.
Does your script work like tawk.to live chat where users can sign up, add their website URL and generate livechat widget code for their website?
If the above question yes, will I be able to set pricing and features for free users and paid users?
Is it also possible to set recurring payments option?
Will registered users be able to manage their chats from the user dashboard? Edit their chat widget? Etc from the user dashboard?
Hi, all your questions answered with Yes.
@ConnGroupAG : I managed doing this https://imgur.com/a/ehmj0w2
@jakweb : And I think this integration should be default
Yes, it will be available within the next release.
I have many things that should be come as default for makes CD better as modern Support Solution, but I guess you wont develop it until many request from other users, but no one know as you do not have something like board for Feature Request that is accessible for everyone to make a vote and comment
Thank you very much for your feedback.
Would it be possible to add the Captcha function to all users of this script so that the bot could prevent mass registrations?
Yes, it will be available within the next release.
and i sent you a support mail about the license. I cant activate this.
And you should use our support area for getting support. 
https://supportsuite.jakweb.ch, you will also find your license in your support profile.
Thank you. When come the next update with the captcha secure? Without this function is the site by me a big problem….i deleted more as 7000 bots….last night i install all new, today i have again 6 bots register…..it is realy important that we can stop this.
It is super simple to add it into the index.html page. There is not much to do, just follow the ReCaptcha V3 Guideline.
