265 comments found.
Hola buenas ando buscando una App que funcione como zendesk? Sabes si esta me serviría es para tiquek y soporte automatizado
Buenos días, busca una aplicación para vender un servicio SaaS?
hi,
your main jakweb seem lost many things like Support Login, Shop
Thank you very much for your feedback. All support suite related stuff have been moved to following site: https://supportsuite.jakweb.ch
Can you please help do the installation?
Hi, of course we are here to help. In case you need help with the installation, please make sure your support is not expired and open a support request at our support site: https://supportsuite.jakweb.ch
In case you want an installation service from us, please also open a support request and we will give you the information necessary.
Best regards Jérôme
Can’t login to your support page – I register but get 404 error when I try to login
Hi, thank you very much for your purchase. I see it worked now, your support request has already been answered. Have a great weekend.
can it be installed on for instance – support@xyz.com as the support page, while xyz.com is the landing page. can the chat bot be integrated on the main domain as a widget?
The software cannot be installed on an email address it needs a domain or subdomain. In case you want to use wildcard subdomains it needs to be installed on the main domain. The chat widgets can be placed on any website.
Hello I have a pre purchase question which is very important I have been trying out the demo in your official website and the demo for operator admin and user you provided here is what I noticed.
The cgaz widget on your official website => https://jakweb.ch/ is powered by chat gpt and it’s very deferent and efficient. Meaning if I ask a question that has no pre set keyword and responses the chat bot will still respond base on chat gpt and if I tell the chatbot to respond in a particular language it will respond base on chat gpt
But the demo chat widget on the demo site you’ve provided rely solely on operator provided chatbot keyword responses and I do not see any chat gpt responses when interacting with the chatbot => https://clouddesk3.com/demo/link/2/en
And I have been searching for over 24 hours now for an option related to chat gpt and there is none so I assume it is intergrated to work automatically which means in the demo there is no chat gpt interaction while in your website there’s.
So here are my questions;
1 how does the chat gpt work because in your faqs and docs there is nothing related to chat gpt. Or any explanation how the feature works.
2: suppose I create a chatbot for all departments and I do not set keywords and responses then a user opens that chatbot and ask a question how is it supposed to handle it because in the demo it doesn’t respond meanwhile if you say chat gpt is intergrated then it should be able to provide a response regardless.
Hi, happy new Year.
Each chat widget can setup their own chat bot behavior with ChatGPT: https://jakweb.ch/faq/a/273/use-chatgpt-from-openai-for-the-chatbot
The demo does not use ChatGPT, people would abuse it and as you know it is not free.
Thank you very much. I will appreciate an option to make the entire conversation to full screen when a user follows a link they should chat in full screen and the widget should have an option to switch to full screen
How much will you charge for the souce code and white labelling tonour brand
The source code is already available and you can remove the visible copyright. Our license agreement can be found here: https://jakweb.ch/license-agreement
Can you share with me your WhatsApp number , I need to discuss on few areas and then purchase the product
You can contact us anytime through our website, thank you. https://jakweb.ch
Can I get the username and password of the admin and the buyer of the support service that he provides to their customers and also the user
Hi, only if he shares it with you or if you create the account for him.
I didn’t understand what you meant, please explain more
In this case, please be more precise with your questions. Thank you
How do I install extended license?
Good Morning, we have already answered your support request through our support area. Thank you for using our designated support area.
I don’t find how the Live chat widget lookalike? Where is the demo of the live chat?
The design can be customised, but it looks like this: https://jakweb.ch You can chat with he AI bot on our site, if you want.
Hello Mr. Jerome, thanks so much for your updates. Please I want to confirm when Video and Audio plugins will be integrated into Cloud Desk 3. I saw COMING SOON on ZIPP.CHAT. Good work on that project. Please I want to know ETA on Cloud Desk 3. Thanks so much
Hi, that is way we developed zipp.chat. We used a different technology for zipp.chat to achieve this. Sadly with Cloud Desk 3 this is not possible with good performance.
How much does Zipp.chat cost. You kept Buy Now but when I clcik on it i saw Error 404. How much does this cost and do you make instullation after payment.
It is possible that i short time start a discount price for the licenses?
Hi Currently we have no plans to offer our software even cheaper. Have a great day.
Can you reply to my last message on my Ticket ID: #5428
Thank you very much for contacting us, we always reply to support tickets through our business hours. Thank you very much for your understanding.
Presale question. I saw your installation service cost 20$ i want to know does it include, setting up everything to make sure everything run smoothly or just installing the script through the installer process? I also want to use my wordpress as my landing page so i want the sign up form place on the wordpress site, does this include the installation cost? Please let me know asap so i can go ahead with the purchase
Hi, the installation service for Cloud Desk 3 is 39 USD and it contains the complete setup of the software. However the server needs to have everything necessary installed, more information can be found here: https://jakweb.ch/shop/i/2/installation
if any reasons i have to assess operators dashboard then how can i there is no option
Hi, I’m really sorry but I don’t understand your question.
Clint companies called operator right for example my clint need some change that change that he or she don’t know how then in that i have to access there dashboard so how can access that operator dashboard
in my other website i can manage and make changes in my customer or client accounts but in this SaaS there no option to access customers dashboard
The client has always an option to ask for support, for privacy reasons, the site owner cannot just access the client area. However the client can of course always provide access to the site owner.
but how is it not uncomfortable to ask for id pass to clients for support or anything else
as there POV we are the creators if this website and we don’t have access to handle problems from there panel what an a idea
why don’t you provide full control to admin if not then how and why are i am admin really
We have Cloud Desk 3 and Cloud Chat 3 for many Years now, many live sites and many happy customers. We have never received a request to have admins access to the client areas and their data. It seems that no one needs this and our clients are more happy to provide this privacy to their clients. When you have a license, feel free to request this feature or ask us for customise the software so you can have access to your clients data.
how can your clients handle any fraudulent activities and toxic things and illegal activities how can they track this things
???????
You can always suspend an account of course.
if i don’t know what’s going on every website i don’t have big team to check every website daily
????
hello can you respond?
I’m sorry but we cannot provide you the team as well. We provide the software and it has been proven that it works well for many of our clients. Should you need custom modification, feel free to contact us, when you have a license.
i checked your all faq’s , my server does not support wildcard so still can i use this software without wildcard? and how
Yes, no problem. Wildcard can be used but is not mandatory.
the problem is i purchased this through my developer , but he is not picking single call how i can get support from you he has license number and all ..
The license is personal, please understand that we cannot help you in solving the problems you have with your developer.
ok understand ! can u just tell me one thing ? ticket widget is not calling and {status expired.”} always showing this in network error
Please understand that we can only provide support for licensed customers and through our support area. Thank you very much for your understanding.
Hello, can you do the installation and import the demo data for me if i purchase this item?
Hi, yes we do offer an installation service, it can be purchased in our online shop. However installation is so easy that you might want to try it yourself.
is this an SAAS of your exact HelpDesk 3 – The professional Support Solution?
Yes, you can compare our products here: https://jakweb.ch/compare
EDITED: Found answer sorry
Pre sale question I own a licence of Help Desk, This Cloud desk in intended to be a service provider for support solution meaning that customer will have their private backend and frontend kind of its own Help Desk? is that correct or I’m wrong? May be a stupid question but is better to ask than repent.
Hi, this is correct. Cloud Desk 3 is the SaaS from Helpdesk 3. Your clients will be able to have virtual accounts with their private area for supporting their clients. Please note if you like to charge your customers you will need the extended license.
is there any option to add javascript code in operator panel for implement in clients any website like tawk.to
Hi, I’m really sorry but I don’t understand your question.
is there any javascript code in it for chat panel in any website like tawk.to provided their javascript, if still not get i will share u demo
Do you mean to embed the chat into any website? If so, yes that is possible, you can also embed the support and faq area. Simply copy/paste a provided code.
yes you are right , where is embedded code available in demo ? i want to check before buy
It is available under the chat widget, edit a chat widget and you will find the embed code. It will work on all websites and of course cross domain as well.
