16276 comments found.
Thank you for this new update, i really appreciate, but please check the update has a tiny bug where a black transparent screen is covering the site from loading happening to all the site…
The issue has now been fixed. Please download and reinstall the package. Thanks for your patience and support.
Thanks, and once again thanks for the update.. as you do listen to your users, Still remember about the ability for us to add our own custom email template, and it wont be remove even when an update is made..
Thanks for your appreciation, we have noted it and surely implement it in future.
Inquiry About Directory Listing & Service Booking Add-ons
Before purchasing the system, I would like to clarify a few important points: 1) Do you currently offer a Directory Listing Add-on that allows listing all types of businesses by category (e.g., hospitals, hotels, beauty salons, schools, restaurants, etc.), even if they are not selling physical products?
2) Do you have a Booking Engine or Appointment System Add-on suitable for service-based businesses such as: Hospitals / Clinics (appointment booking) Hotels (room booking) Beauty salons / spas (service scheduling) Professional services (consultation booking)
If not available as an add-on, is the system architecture flexible enough to support custom development of: - A full business directory module - A service booking / appointment management system?
I am specifically looking to build a hybrid platform that combines marketplace features with business directory and service booking functionality.
Currently, Active eCommerce CMS does not offer a dedicated Directory Listing Add-on for non-product businesses (such as hospitals, hotels, salons, or schools), nor a native Booking or Appointment System Add-on for service-based scheduling.
However, the system’s architecture is flexible enough to support custom development of:
_ A full business directory module _ A service booking / appointment management system
This makes Active eCommerce CMS suitable for building a hybrid platform (marketplace + directory + service booking), but these features would require custom add-on development rather than out-of-the-box functionality.
Please let us know if you’d like guidance on customization or development scope.
You can contact us via our support chanel. http://support.activeitzone.com
Thanks
Hi, Any plan for Easyship.com it contains all the global courier services including USP, FEDEX, DHL and more, it works for every country and the API is free and very easy to use.
Yes we have plan.
Great, waiting for it. Thanks.
Thanks
This is completely unacceptable and highly unprofessional. If you were aware that the problem could not be fixed, you should have clearly informed me before asking for the support renewal. I feel misled and extremely disappointed with this experience.
⚠️ Important Warning – Please Read Before Purchasing
I have been using this product actively for a long time. Based on my experience, I strongly advise anyone considering this system to proceed with extreme caution. In its current state, building a stable and sustainable business with this platform is extremely difficult.
Below are the serious and ongoing issues I have encountered:
❗ Unresolved Email Problems
Email-related issues have persisted for a long time. Despite submitting multiple support requests, no permanent solution has been provided. It often appears that even the support team cannot clearly identify the root cause. I was asked to renew my support period to receive further assistance; however, even after doing so, the issue remains unresolved. The support period has now ended again without any real solution. This situation is unacceptable.
❗ Mobile Application Is Being Neglected
For any real commercial platform, the mobile application is critical. However, it receives little to no meaningful development. Instead, the team seems to focus on minor or cosmetic updates that add limited real value. This reflects a serious misalignment of priorities.
❗ Frequent 500 Server Errors
The system frequently displays “500 Server Error”, severely damaging user trust and overall platform credibility. Due to this ongoing instability, many vendors have left the platform.
❗ Severe Performance and Optimization Issues
Regardless of hosting quality, the platform consistently suffers from slow loading times and performance problems. This clearly indicates poor system optimization, not a hosting-related limitation.
❗ Weak and Ineffective Customer Support
Customer support is one of the biggest weaknesses of this product. Response times are slow, explanations are vague, and many issues remain unresolved even after repeated follow-ups. This level of support is not acceptable for a professional business solution.
⚠️ Final Warning
If you are considering using this product to build a business or generate revenue, you should carefully reconsider your expectations. In its current condition, the system presents serious risks in terms of stability, performance, and support.
Until fundamental improvements are made to the infrastructure, optimization, and mobile application, this platform cannot be considered reliable for real-world commercial use.
This review is shared to prevent others from experiencing the same loss of time and resources.
Hello
Is there a shipping module in progress dedicated for Canada , example poste canada, fedex, UPS …
Those shipping gateways are not available yet but we will work for those soon.
Open this link:
https://www.meesho.com/womens-latest-floral-printed-top-new-collection/p/9y1b3dCheck the reviews. If users have uploaded images in their reviews till now, you’ll see that the images and videos section appears first in the review area, and then the rest of the reviews are shown below.
You should add the same feature. All the images uploaded by customers should be displayed at the top, just like on Meesho. When someone clicks on an image, it should show the customer’s name, rating, and their review — exactly the same way Meesho displays it. The remaining text reviews can stay below as usual.
This is a perfect example. Currently, if a user uploads an image in a review, how will other users know unless they keep scrolling? How will engagement increase? That’s why this feature is important.
Thanks for the suggestion. We will add it to our future roadmap.
Dear Active IT Team, Greetings. We would like to bring to your attention two critical issues that are affecting our order processing workflow and customer experience. Kindly review the details below and consider resolving them at the earliest. 1. Mobile Number Validation & Admin Edit Access (Critical Issue) Currently, admin does not have direct access to edit customer order details. Additionally, on websites where the GST add-on script is installed, customers are able to enter mobile numbers with more or less than 10 digits, which should not be allowed. There are frequent cases where customers enter a mobile number starting with 0. Since 0 already works as a substitute for the +91 country code in India, and our script already prefixes +91 by default, this results in 11-digit mobile numbers. This usually happens when customers select auto-suggested mobile numbers from their device, where the number often begins with 0. Due to this: Orders fail to get assigned on Shiprocket Customers do not receive SMS updates for delivery status Order tracking and communication are disrupted This is a serious issue. As a workaround, we are forced to: Cancel the order Edit the customer’s mobile number and shipping address from their profile Reorder the product As you can understand, this process is extremely time-consuming, operationally difficult, and creates confusion and distrust among customers. Requested Solutions: Restrict mobile number input strictly to 10 digits only Automatically remove leading 0 if entered before the mobile number Provide admin access to directly edit customer order details We strongly request that this issue be fixed in the next update. 2. Seller GST Number Edit Access Admin should have the ability to edit seller GST numbers. Many times: Sellers enter incorrect GST numbers Sellers need to update or change their GST details At present, there is no option to edit the GST number once submitted, which causes compliance and operational issues. Requested Solution: Enable admin access to edit seller GST numbers We request you to kindly treat these issues on priority, as they directly impact order fulfillment, customer communication, and overall platform efficiency. Looking forward to your support and resolution in the upcoming update.
We have taken note of both points and added them to our future roadmap. We aim to implement these improvements in the CMS as soon as possible. Thank you for your valuable input and support.
Dear Development Team, While updating the app code, please also address the following critical issue related to mobile number input, which is causing order sync failure with Shiprocket. Issue Description (Step-by-Step) Customer Registration Page When a customer enters their mobile number in the mobile number field, an automatic space is inserted after the first 5 digits. Example: 98765 43210 instead of 9876543210 Guest Checkout (GST Checkout Form) The same issue occurs in the Guest Checkout mobile number field. The input field automatically adds a space after 5 digits. Technical Impact Because of the space in the mobile number: The mobile number is not treated as a valid 10-digit number Shiprocket API fails to sync the order unsynced in the Shiprocket panel
It will better for us if you send us this point on our support zone. Ever we informed that you are already connected with us on support zone already.
Honest Review After Long-Term Usage
I have purchased the complete package, including all available add-ons, and have been using this product for a long time. Unfortunately, despite my investment and continuous effort, I have not been able to successfully establish my business using this system. Based on my experience, I genuinely doubt whether anyone has been able to build a stable business with it in its current condition.
Below are the major issues I have faced:
Unresolved Email Issues I have been reporting email-related problems for a long time, but there has been no permanent solution. It appears that even the support team struggles to properly diagnose and resolve the issue. I was told support would only be provided if I renewed my support period. I renewed it, yet the issue remains unresolved — and now my support period is about to expire again. This is extremely frustrating.
Irrelevant Updates While Mobile App Is Neglected The development team seems focused on releasing unnecessary or minor feature updates, while the mobile application — which is crucial for business growth — receives little to no meaningful improvement.
Frequent 500 Server Errors In many cases, the system shows “Error 500,” which creates a very bad experience for vendors and customers. Due to this instability, most of my vendors have left the platform.
Optimization and Performance Issues No matter how good the hosting service is, the site consistently suffers from loading and performance problems. This indicates poor system optimization rather than a hosting limitation.
Poor Customer Support Experience Customer support is one of the biggest concerns. Responses are slow, solutions are unclear, and many issues remain unresolved even after repeated follow-ups.
Final Opinion I invested in this product with high expectations, but the reality has been disappointing. The system still has serious stability, optimization, and support issues that must be addressed before it can be considered reliable for running a real business.
I hope the team takes this feedback seriously and works toward substantial improvements rather than cosmetic updates.
i need email problem solution but you delete my text
This is completely unacceptable and highly unprofessional. If you were aware that the problem could not be fixed, you should have clearly informed me before asking for the support renewal. I feel misled and extremely disappointed with this experience.
hello, great work, nice improvements too, and i have an idea that will be great for the script, now we have several header design choose from as well as several homepages, and you have redesigned the product page as well, but the old ones wasn’t bad either, so my idea is to allow users to choose from the old product page and the new, and to have both available, if you could add this as another function where the admin can choose from both product designs when choosing a header or a homepage , or maybe place it as an option when adding a new product , i think having both product designs to choose from will give more flexibility to the script and will make it more attractive to your users
We already have this in consideration and it has been added to our roadmap. It will be reflected in the CMS in a future update.
CjDropshipping API is free to use – we can do product research, import to order automation fulfillment, order tracking and dispute management at https://developers.cjdropshipping.com/en/api/introduction.html#update-announcements
Thanks we are checking.
Hello I hope you are doing well.
I want to clarify an issue regarding the Product Options section shown in the screenshots. https://ibb.co/Cs97RBTY
Currently, the system looks like the admin decides which options (such as size, color, etc.) are available for sellers, and sellers can only use what is predefined. However, The goal is different.
The seller should have full control to decide which product options they want to offer for each product. For example, one seller may want Shoe Size, another may want Color, Fabric, Length, Custom Text, or any other option depending on their product.
Current problem:
The Product Options UI is not clear.
It feels restricted and admin-controlled.
Sellers may not understand that they can create or customize options.
The workflow between “Attributes” and “Product Options” is confusing.
Requested improvement:
Make the Product Options section clearer and more seller-focused.
Allow sellers to easily create their own options (Add Option → Name → Type → Values). https://ibb.co/rKqBqnff
The system should guide sellers that these options are customizable per product.
Reduce dependency on admin predefined attributes unless necessary.
Improve UI wording so it clearly says sellers are choosing the options for buyers.
Example: When adding a product, the seller should be able to click “Add Option” and decide:
Option Name: Shoe Size / Color / Material / Custom Engraving
Option Type: Dropdown, Radio Button, Swatch, Text Input, etc. https://ibb.co/fzcTLJj0
The idea is: admin manages the platform, but sellers manage their product customization.
Please let me know the best way to implement this or if you need clarification.
Thank you.
Thank you for sharing your feedback. We understand the concern regarding seller control over product options, and we’d like to clarify the design intent.
Active eCommerce CMS uses a structured Attributes + Product Options system to prevent inconsistency and disorder in a multi-seller marketplace. If sellers were allowed to create completely free-form options, it could lead to haphazard naming, broken filters, reporting issues, and an inconsistent buying experience. This structure ensures platform stability, scalability, and clean data management.
That said, we agree the current Product Options UI can feel unclear and may give the impression that options are fully admin-controlled. This is primarily a UX and guidance issue, not a functional limitation. Sellers are meant to choose and apply relevant options for their products within the allowed structure.
We plan to improve UI wording and seller guidance so it’s clearer that sellers are managing product customization for buyers, while the admin maintains platform-level control. If your business requires fully unrestricted seller-defined options, this would fall under customization, which is possible using the source code.
Thank you for your valuable input.
Best regards, The Active IT Zone Team
Thank you for your detailed reply — I understand and agree with your explanation about maintaining structure and consistency in a multi-seller marketplace. Keeping attributes controlled at the platform level makes sense for filtering, reporting, and overall data stability.
However, I would like to suggest a small adjustment from an admin workflow perspective.
When the admin is adding products, instead of needing to go to the Attributes section first, it would be very helpful if the admin could have a free-form option directly inside the product creation page.
The idea is not to remove the structured attribute system for sellers, but to give the admin a quicker and more flexible way to create options while adding products.
For example:
While creating a product, admin can add an option directly:
Option Name: Size / Material / Bundle Type / Custom Label
Option Type: Dropdown, Radio Button, Text Input, etc.
The system could automatically create or map this to attributes in the background if needed.
Currently, we are not making any changes to the product section. Our focus is on restructuring the inventory system, after which the product architecture will undergo significant changes. Therefore, for now, please continue using and complying with the existing product structure. Thank you for your understanding.
everyone is asking disable shipping for pos walk in customer and still not included in updates, its important that you do that now. It cant wait
its better now , why is classified in only customer section not part of seller subscription?
Classified products are only posted by customers. Not by seller.
Thanks but can it be both? its a little confusing . Guys change Delivery boy app to just Delivery and remove reference to delivery Boy on that app because delivery is now not gender specific. Plus add some spunk to the mobile broswer menu section. Its a litlle dull. An d how do i change the background color of where the terms privacy etc is ? its gray want to change to a different color but cant see where
Plus improve shipping set up so we can click same day shipping
Thanks for your comment. We are noting your comment with priority and we will gather all and will make the app more and more powerful and lucrative.
This our requested Addon . Please can you accept
mentioned — focusing on seller area management, product search, customer ordering, and auto-assign delivery.
Grocery System Add-on Overview This add-on can integrate with your existing e-commerce or delivery platform to handle local grocery orders efficiently.
1. Seller Module Purpose: Allow grocery shop owners to manage products, areas, and availability.
Key Features:
Seller Registration: Name, shop info, license, location, contact. Area Setup: Seller defines their delivery area using postal codes, map pins, or radius (e.g., 3 km around shop). Product Management: Add/edit/delete items (name, image, price, stock, discount). Bulk upload via Excel. Set preparation time (for fresh items). Order Dashboard: View new orders, accepted, in progress, completed. 2. Customer Module Purpose: Let users browse and order easily from nearby grocery sellers.
Key Features:
Smart Product Search: Auto-filter sellers by customer location. Search by product name or category (e.g., rice, milk, fruits). Show “Available near you” sellers only. Cart & Checkout: Add multiple items from a single seller. Real-time stock check before checkout. Payment: Cash on delivery / wallet / online. Order Tracking: “Order Placed → Accepted by Seller → Out for Delivery → Delivered.” 3. Delivery Man Module Purpose: Manage and assign delivery agents automatically.
Auto-Assign Logic:
When an order is ready: System checks nearest available delivery man (within seller’s delivery radius). Assigns automatically based on: Distance from pickup point. Active/inactive status. Least current order load. Manual Assign (Fallback): Seller or admin can manually reassign. Delivery App Features:
Accept/Reject delivery. Navigate via Google Maps. Mark “Picked Up” and “Delivered.” Daily earnings summary.
4. System Flow Example Customer searches for “Milk.” System filters sellers delivering to customer’s area. Customer places order → Seller gets notification. Seller accepts → system auto-assigns nearest delivery man. Delivery man picks up → delivers to customer. Payment and commission processed automatically.
Thanks for your suggestion. We checkout your all details. Actually for multivendor system it will need more details with full architecture. If you demanded such system you can send us item support ticket from here http://support.activeitzone.com
can i add facebook pixel in this script
Yes you can
how , In admin panel option not available . for facebook pixel
You may customize this feature based on your requirements, or you can wait for a future update in which it will be officially included.
How can we solve this? It is a big problem that user can’t find the product.
This is not a bug. The functionality you mentioned is intentionally not included as part of the regular product flow.
Classified products are designed as a separate listing type and follow a different logic than standard eCommerce products. If needed, they can be displayed in the menu as a standalone section. Since these listings are contact-based only and do not support full eCommerce features (such as pricing, checkout, or orders), they are not included in the main product features.
To date, no customers have requested this functionality as part of the core eCommerce workflow, as classified listings serve a fundamentally different use case.
It appears your business requirement differs from the standard eCommerce model. In that case, since you have full access to the source code, the system can be customized to meet your specific needs.
We appreciate your understanding.
our ticket ID is 3964
I am writing to inform you that I have completed all the setup steps you previously instructed regarding my website’s mailing service issue. However, despite following all the provided instructions, the mailing problem still remains unchanged.
I have already shared all the information you requested, but it seems the issue has not yet been properly checked or resolved. I kindly request you to thoroughly review my configuration and provide a complete and permanent solution to this mailing issue as soon as possible.
Your prompt support would be greatly appreciated, as this problem is affecting my website operations.
Thank you for your time and assistance. I look forward to your response.
Already your support ticket is under our surveillance so please continue in there.
Hi my website after supporter expired the size can not display is blank, acturaly my website not yet lunching. that is the policy let me renew support?
You can renew your item support and then send us item support ticket. Our support team will assist you.
It would be fantastic if an add-on were provided that automatically updates the currencies in the script at least once a day, or even more frequently. Manually checking 30 currencies three times a day for accuracy is simply unreasonable in the long run. My plea to you: Please release an add-on for automatically updating currencies! This is important for everyone!
Thanks for your suggestion.
PLEASE create an add-on plugin that can import products directly from a drop-shipping website. This has the potential to become your biggest selling plugin.
Any Provide with APIs – Eg below
CJdropshipping
AutoDS
API2Cart
Flxpoint
EPROLO
TopDawg
Rewix
Modern Dropship
AliExpress API
Banggood API
Doba
DSers
Importify
Thanks for your suggestion.
