16108 comments found.
Subject: Request to Improve Guest Checkout Navigation on Mobile ”I am writing to request an urgent improvement to the mobile user experience. Currently, the interface does not provide a persistent ‘View Cart’ option for guest users. Once a guest adds an item and navigates away to browse more products, they lose access to their cart entirely. Standard e-commerce practice requires a sticky header or footer with a visible cart counter. Without this, our guest customers are unable to complete their purchases after adding multiple items. Could you please prioritize a fix that ensures the cart icon is always accessible for guests?”
Serious problems with shipping price calculation and offline payments are not showing up for the customer.
I ask that others verify this as well.
I checked on two different platforms and it does the same thing.
For such issue solution please send us item support ticket from here http://support.activeitzone.com
According to your account details, your support period expired in March 2022 — over 36 months ago. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
Hello
Please product card setting. Like mostly clothing brand shows product in portrait 4:5 ratio. Clothing brand images does not fit into 1:1 ratio. Image cropped in 1:1 ratio. Thanks
Thanks
After reviewing your installation, we noticed that the script has been customized and is no longer running in its original structure. Because of these modifications, the current appearance and behavior differ from the default design. In its standard configuration, the item maintains a clean and professional presentation as intended.
Additionally, our records show that your support period expired in September 2023 — approximately 30 months ago. To receive technical assistance and ensure proper support coverage, we kindly request that you renew your support package.
Regarding the v10.4 update mention of ‘Enhanced filtering & faster search for large order volumes’ – is this optimization strictly for the Admin Panel order management, or does it also improve the front-end product search performance?
I am planning to list around 10,000 products on my store, so I need to confirm if the customer-facing search and filtering are optimized to handle this volume smoothly without performance issues
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The searching portion of admin panel side is enhanced and this is clearly described on our product page too. Please check this screenshot https://prnt.sc/Gygr1Z97GvvN
It has been passed 40 months that your support time is expired. So for making the thing fair enough we are requesting you for item support.
Dear Support Team, If i will buy the code. app and website setup normal persons can to or app developer must need pls let me know.
We provide comprehensive documentation with clear, step-by-step instructions and detailed screenshots to guide you through the entire process. By following the guidelines carefully, you should be able to complete the setup smoothly and confidently.
Dear Support Team,
I would like to report a formatting issue regarding the attribute display in the “See Screenshot” section. Currently, there is insufficient spacing between the attribute values, causing the text to run together.
Issue: Missing whitespace/padding between separate attributes.
Expected Behavior: A clear visual separation (space or delimiter) between values to improve readability and User Experience (UX).
Impact: Visual/UI bug that affects readability.
Please find the attached screenshot highlighting the affected area.
Question: Is there a planned fix for this (e.g., CSS adjustment or string formatting) in an upcoming release?
Screenshort: https://ibb.co/MztcjDp
Best regards,
Sorry to inform you that your attached screenshot link is not working. https://prnt.sc/WYIUZLnvZdLQ Would you please send us item support ticket regarding your issues from here http://support.activeitzone.com
Your item is good, but i can see no shipping method integrated for our country, can you consider integrating any of this : Easyparcel.com, Myparcelasia.com or Easyship.com
Thanks for your interest regarding our item. We are noting your point and if customer demand will increase we will definitely implement your required shipping gateway.
Hi team, your script is great with many features of ecommerce. But we really need server side tracking system. Without it, ads tracking on Facebook, google, TikTok and other media is blocked by the browser. I think almost everyone needs this. Though custom development is available, it’s not updated proof. So you can implement this in main item or create a dedicated addon for advance tracking management. It will make the script perfect.
Thanks for your positive comment and we are already working on it. Soon we will implement your required features.
we are getting “frontend.portfolio.index” not found issue, so please fix this issue in your latest files and let me know so that we can download it again, there is no folder called “portfolio” under frontend.
For any kind of internal structure item support please send us item support ticket.
This is ridiculous to see that your support time is expired from Jun 2021 means almost 5 years. Please renew your support pack asap.
1. Razorpay payment is setup as Intent flow, it needs to be in collect flow so that custoer can pay directly from the available upi app. Docv: https://razorpay.com/docs/payments/payment-methods/upi/google-pay/ 2. Can we remove the pending order if not paid after 24 hrs
Thanks for your suggestion.
In no POS system worldwide is a shipping address required when selecting a walk-in customer. It is not practical to enter shipping information every time for POS sales. Kindly remove or disable the shipping address option for walk-in customers.
Thanks for your suggestion.
I added one custom review to the product. The review is showing, but the review text is not displaying; only “1 review” is appearing. Is this because of a new update, or has this been changed?
Do you purchase this item yet or testing from demo?
Hello Team,
I previously contacted support and discussed this same issue in the ticket and comments section. You informed me that it would be fixed in the next update, but two updates have already been released and the problem still persists. This is disappointing.
For a live site, such an issue is embarrassing and significantly harmful to our business. Please review and resolve this matter as soon as possible: https://prnt.sc/wx18Vtha89UI https://prnt.sc/6p-_Ulw_RrZYNote: This problem occurs specifically during guest checkout.
Ok we will check the issue that you are saying and if we get it we will solve in the next update within short time.
Okay, please check and resolve this in the next update.
At the moment, I’m facing an issue because my project is already connected with the GTM Data layer and Facebook CAPI. Whenever I update the system, I have to redo the same customization work again and again.
So, I kindly request that this issue be solved permanently within my project,
If needed, I will open a separate ticket for this issue as well.
Thank you for your support.
Yes, we will review the issue and do our best to assist you. However, please note that item support does not cover custom modifications. If the code has been customized, we are unable to provide item support in accordance with Envato Marketplace policy.
Our item development and update releases are part of an ongoing, continuous process. As the product is actively used by a large number of customers, updates are driven by real user demand and will continue in the future. For this reason, there is no fixed or final endpoint for the development of this item.
To ensure smooth updates, long-term stability, and full benefit from Active eCommerce CMS features, we strongly recommend avoiding code customization and using the item as provided.
Dear Team, Sorry for the long message, and thank you for taking the time to review my explanation.
I have been using your script for a long time and running my business successfully. The only reason I customized the code was to enable Facebook CAPI via GTM dataLayer, as this feature is currently not available in the core system.
I previously requested native CAPI integration multiple times, even as a paid add-on, but it was not implemented. At present, running an eCommerce business without server-side tracking is not practical. Significant ad spend without proper data tracking leads to data loss and poor optimization.
Facebook CAPI is now a global standard for eCommerce, not a country-specific requirement. Most buyers of this script are eCommerce business owners, and CAPI has become essential for long-term business sustainability.
My customization was strictly business-critical and limited in scope. I strongly believe that adding native Facebook CAPI and GTM dataLayer support to the core system would greatly benefit all users while reducing the need for customization.
Thank you for your understanding and continued development efforts.
Best regards, Mohammad Delowar
Thank you for your valuable feedback and positive support — we truly appreciate it.
Our team is already working on enhancing the system, and the requested features are in progress. We’re committed to continuous improvement, and you can expect these updates to be implemented in an upcoming release very soon.
Stay connected — exciting improvements are on the way.
You guys are just so fabulous! You keep on improving BUGS. KEEP IT UP. Keep the bugs GROWING. Why not spend first your time fixing all bugs instead of pushing new features. Features are just secondary.
About which bug you are saying about?
I’ve tried to cache routes for optimization. But there are too many missing class (missing controller) and duplicate route name. That prevents route caching. We are missing the routes cache. Is your code structure made this way or the problem is in my script only?
For technical item help please send us support ticket from here http://support.activeitzone.com
How to update stock in bulk? Because when doing a bulk upload with new stock, the products get duplicated.
SKU would be unique key.
At this moment, a separate stock update process is not available. So by product editing you can do this now. However, we are currently working on an Inventory System for this item. Once it is released, you will be able to manage stock updates and related processes more efficiently.
guys after the last update, all old data was imported and old sellers like adidas was imported too and cannot be deleted when trying to delete adidas it redirects to site.com/admin/sellers/destroy/252 and get an error Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
please fix this as soon as possible
For this issue solution please send us item support ticket from here http://support.activeitzone.com
Except checking from your project it will not possible to detect the issue that you are facing so send us item support ticket for your proper solution.
Hello team,We need multiple Order Delivery Status options that can be manually assigned and changed by admin.
This is important because orders may have different outcomes such as Received, Return, Partial Return, or Full Return. Without these statuses, proper order and return management becomes difficult.
Hopefully, these options will be available in the next update, along with order-sheet–based rule application so that courier services can generate invoices and bookings according to the selected delivery status. https://prnt.sc/_CGl4pdPzEbg https://prnt.sc/AJWhPFTNSF-6 https://prnt.sc/u8i4VOD-HgAi https://prnt.sc/gW9-97v7Lx5XThanks for your suggestion.
Why “Classified Products” not appears in the search field or in the Categories or Brands ?
Ok we will check and if we get any issue, we will solve soon.
Thanks. It’s the same problem for “Auction Products”. Is also not shown up.
Ok we will check this too.
Your V.10.4.1 still have a 2 bug 1: Customer products is not displayed in Search results,Brand,Categories. 2: And in upload folder, Customer/Seller can’t delete their own images. Not work.
Ok we will check. Thanks for your concern.
How to update stock in bulk? Because when doing a bulk upload with new stock, the products get duplicated.
At this moment, a separate stock update process is not available. So by product editing you can do this now. However, we are currently working on an Inventory System for this item. Once it is released, you will be able to manage stock updates and related processes more efficiently.
