49 comments found.
Can you update the theme at shop.thehp.in? Thank you.
Hi,
Yes, it is now updated.
Hello,
The language switcher doesn’t work correctly when using the Groot theme.
When a language is selected, the page reloads but the content language does not change.
I haven’t tested other themes yet, but this issue appears only with the Groot theme.
Could you please check this?
Hi,
Can you please provide your website URL?
www.tempmail.rip
Hi,
Can you try the new update v3.0.2?
Hello,
Thank you, there doesn’t seem to be any issue for now.
I appreciate it. ❤️
Hello,
When I visit the site directly with a language prefix in the URL — for example:
https://tempmail.rip/trthe website does not automatically display the Turkish version.
Instead, it shows the previous session language (for example, English), even though /tr is clearly in the URL.
The only way to make it display Turkish is by manually changing the language from the language switcher/menu.
So it seems the system is using the session or cookie language instead of the locale prefix in the URL.
Ideally, the URL locale (like /tr, /en, /fr) should have higher priority and override the stored session language.
Please check this behavior.
It affects multilingual websites where the language prefix should control which translation is displayed.
Thank you in advance for your help!
Best regards, Hakan
Hi,
Thank you for sharing the detailed analysis, we will surely look into this and rectify.
when will the discount goes live? i really want to purchase this. also are you working on new theme? also is there any theme making document available to we can build our own?
Hi,
There are no discount scheduled as yet. However, you can use https://itemalerts.hpzone.in to get alerted when this goes on sale.
Hello;
1. Language Switch Option Not Active When Groot Theme is Used 2. Meta Description Not Added to the Homepage 3. Meta Description Not Visible on the Mailbox Page 4. Social Media Icons Not Visible After Adding reCAPTCHA v3
Hi,
If you’re facing issue with upgrade, please fill out this form – https://forms.gle/2Fso93yD8JvxewUs6
I waiting to put groot theme on Discount price 12$ so i purchase, thanks
Hi,
We don’t have any immediate plans for sale, but you can surely check back in few weeks 
when will the discount goes live? i really want to purchase this. also are you working on new theme? also is there any theme making document available to we can build our own?
Hi,
You can use this tool to get alerts when your favourite item on Envato Market place goes on sale – https://itemalerts.hpzone.in
Please update theme files it’s still old i think
Hi,
We have already updated the theme files the same day we launched TMail 8. In case you face any issue with update, please fill out this form – https://forms.gle/2Fso93yD8JvxewUs6
When adding the Grot theme to the topics, it does not load. What is the problem?
Hi,
We’re working on the Groot theme upload issue. In the meantime, you can manually upload the theme in /resource/frontend/themes folder.
Hi,
in the newest version, wa’re not able to choose a “page” for mailbox page.
theme options is not available
Hi,
Please share cPanel or FTP details via the contact form here – https://codecanyon.net/user/thehp
Once you do that, please reply back here so that we can check this out.
Why when entering the license code does an error page of 500 appear?
Hi,
To use the Groot theme on TMail, it won’t ask for a License Code.
Where exactly are you entering the license code?
When installing the admin panel
Hi,
You have to use the TMail License – https://codecanyon.net/item/tmail-multi-domain-temporary-email-system/20177819
But the other item was purchased from you.
Hi,
This theme only works with TMail. Here you can check the notice – https://prnt.sc/jOd2-3YPnK0D
Do I have to pay to install the second item?
Hi,
If you already have purchased TMail separately, then you don’t have to.
I have already purchased the item but please allow installation.
Hi,
What help do you need with installation? If you’ve purchased TMail then you just have to upload the files.
Here is the link to the installation video – https://youtu.be/2sBYzkJQ24s
I want the main installation file and change my purchase code
Hi,
I think we’re going in circles now.
TMail – https://codecanyon.net/item/tmail-multi-domain-temporary-email-system/20177819
You have purchased the theme and not the main script. You will have to purchase the script separately.
hola , como lo instalo?, no dejar subir el archivo ZIP
Hello, how do I install it? It won’t let the file upload
Hi,
What is the error message you receive when you try to upload?
Hello! This is the error message
Hi,
Can you please create a ticket at https://helpdesk.thehp.in with the cPanel or FTP login to your TMail so that we can check this for you?
how to add the seo in the home page under the mail list
Hi,
I’m not sure if I understand your question. SEO by nature is a broad concept, what about SEO you want to add to homepage?
Why I can’t download the Groot Theme file on https://shop.thehp.in?
Hi,
What is the issue that you’re facing when you try to download the file?
I am getting “File not found Go to shop”
Hi,
Can you try now?
Can I get the latest Groot Theme from here – https://shop.thehp.in/ ? I am only getting the v2.0 and not v2.0.2
Hi,
Apologies for the delay. We have updated the theme file now.
Can you also update the theme at shop.thehp.in? Thank you again.
Hi,
It should be updated now.
Can you update the theme at shop.thehp.in? Thank you.
Hi,
Yes, it is now updated.
Hi team hope you are fine I want to buy Groot and if i buy this item i got all the files and i can easily host to my hosting ? and how much we create daily temp emails ? if we received 3k traffic in a day then our server down for this or temp email auto delete into our server , and if someone use same email name how can they got emails ? please ans my question after that i want to buy
Hi,
You can lock the generate email address for certain days to be accessible only by the same IP address as it was created. After X days (defined by Admin), the same email address will be available for re-use.
You can also specify email messages to be auto-deleted after X number of days (incase you choose to use Delivery, you can auto-delete every X minutes & hours as well).
As long as your hosting server can accommodate the traffic, you’re good to go.
hello, we using tmail delivery but today we not received any mail please check
Hi,
What is your TMail Website URL?
Hi there, i am interested to purchase it, can you please add header menu
Hi,
TMail offers only single menu and it’s already available in the footer area according to the design.
Hi there, Kindly add header Menu in new update,
Hi,
TMail offers only single menu and it’s already available in the footer area according to the design.
I just tried uploading the theme thru the control panel, it uploads but does not show up on the backend to select. how do i go about fixing this? Support has run out but i shouldn’t have to pay for support again because it’s not installing right when downloaded directly from here and then trying to upload it thru the script. but for reference is does not show up at all under themes to select when uploaded.
Hi,
Sure, support is not required if issue is caused due to some bugs. Let’s understand the issue to see if it’s a bug or a configuration problem.
Can you please tell me if you’re using Groot theme or a different theme at the moment? If you’re using Groot theme, then it will just replace the existing one (won’t create new). If you don’t have Groot theme added at all, it should create a theme for you to see in the Admin Panel.
That’s the issue it’s not creating it I. The admin, I can see it in file manager and when you try installing it it says it’s installed but it doesn’t show.
Hi,
Can you share the FTP or cPanel login via the contact form on the profile page? – https://codecanyon.net/user/thehp
We will take a look at it.
Please why does uploading this theme always not upload until you do it for us yourself. I’m trying to upload it not it’s not uploading. Please kindly advice
Hi,
Can you share some more information? Is there any specific error message that you get?
No, when I click on upload theme to attach the file, it just stays on wait and does not upload
Okay, we will check this out and get back with a fix soon.
Thanks a lot, cos I need to upload the theme and set it up
Hi,
We just had a deep check on this and found that if all the requirments of TMail are meet correctly, espcially the ZIP extension of PHP is enabled, it just works fine. Can you please re-check on this?
In case you still face it, please share the FTP or cPanel login so that we can check this out on your end.
Thanks for your reply, all the extensions are enable. I have sent you my server details and my groot theme license code. Please kindly reply me privately via my email when you find the cause. Thanks a lot brother
Hi,
Can you try now?
It seems to be a issue related to Cloudflare, which requires some minor change explained here – https://laravel.com/docs/8.x/requests#configuring-trusted-proxies
We will be creating a helpdesk article for this so that it’s helpful for future reference.
Your server mail server at mx.delivery.tmail.thehp.in is being used by hackers to hack facebook accounts under the domain @hongkonglimited.agency
Do you have any knowledge about this?
NVM..I see it’s your website @ https://trumemail.com/mailbox that’s being used by hackers 
Hi,
That is not our site. However, it is our script that is being used. Unfortunately we don’t have any control over it.
