49 comments found.
update it for new version
Hi,
We have released an update for Groot.
Your support for this item has expired. Click here to renew.
iam renew support 6 months I entered the support site, but the service was not renewed
plz renew support
The technical support service was renewed to install it, but it was not renewed in the support service
After installing the template this problem appeared
This error appeared suddenly and I do not know what the problem is
plz see pic https://ibb.co/vcLmxKcHi,
It has been resolved. Check email for further details.
I uploaded this theme in the theme settings noamrlly, but it will say successfull, but nothing happens, ir does not show up among the themes.
Hi,
Can you send the cPanel or FTP login for your website via the contact form here? – https://codecanyon.net/user/thehp
Done. Thanks
Hi,
I saw your settings. symlink function is not working on your hosting.
You might want to get in touch with your hosting provider to enable that.
I installed it and it works now. Please I enabled the new adblocker feature, and i tested it on two different browsers with adblockers on, the site opened normally, not popup, not prompt, nothing, can you kindly check please.
Hi,
What is your website URL?
Sent to you
Hi,
We’ve noted down the issue and are working towards a solution for this. It will be released before the end of Jan 2023.
I just sent you an email, i encountered the same problem and I had symlink created for the domain which resolved the issue the last time. But it’s not working this time. I’ve sent you my details. Thanks
Hi,
There was a folder named themes in the public html which caused this. I removed that and then uploaded the theme, it just worked fine.
not working
Hi,
What exactly is not working?
Why not there contact us, privacy policy page?
Hi,
You can create custom pages using TMail.
Any plans to add the new reCaptcha v2 and hCaptcha support into Groot theme, as it seems it is working only with Mantis.
Hi,
We’ve just released a update for Groot with captcha updates.
Hi, Atleast you guys make Groot theme inbox look like this https://prnt.sc/0l_sL_gxba2M , Currently it’s looking like this https://prnt.sc/guR-uxXjYNHg
Hi,
There is no significance to those headers, as there is no data. Why you feel the need of those headers?
becuase it’s looks good that’s why i’m asking to you guys if you can make that look a like screenshot. If possible.
I see. I’ve added this to our feature request list for Groot. We will think of a similar implementation (if not exactly the same).
Thanks a lot for the suggestion 
ad blocker not woking on this theme working good on Nebula please fix this groot
Hi,
You will need to update the Groot theme as well.
Just download the new Groot zip and upload it via TMail Admin Panel -> Theme -> Add New
Open -> https://prnt.sc/JD7TNxjYKQCT see how adblocker page show it broken Default & Nebula theme working fine with adblocker.
Hi,
Thank you for reporting this. It was indeed a CSS issue which is now fixed. You can download the latest copy and upload it in your TMail.
Can you please this theme working because when ever i try to click random or anything to see to mailbox it says time out. i want check it and try to know the diffrence can you please? also can you tell me about diference?
Hi,
Thank you for reporting this issue. We’ve rectified it now.
Difference is the layout and certain features like having content on the homepage with the app itself, QR code functionality and the layout itself.
Hi, There is an non JavaScript ad space on this theme. Could please explain how to generate this Ad in AdSense and how to place to the theme. Thanks.
Hi,
All of the Adsense Ads are Javascript based. You can add images or text based ads in that area.
Hi i want to change the colour of bg-gray-200 but when i change the rgb in style.css it just turns the background white? How do i change the colur ?
Hi,
Use the Global CSS field in the Admin Panel to set your custom CSS, as any file changes may get overwrite by future updates.
Dear Hansapeer,
Thank you for your latest update. It is always heart-warming to see that the product we paid for are still in development!
1. I am still extremely waiting for the the CRON job to work and delete emails after x minutes, because my business mailbox gets filled each day, so I can’t leave my computer for a day off without letting the service stop because a full mailbox.
2. I was happy to read read that “Fixed Ad Spaces Issue”. It seems that the menus are now clickable, but still appearing multipe ads when there are more messages. Please have a look at here: https://prnt.sc/1x82swk
3. Also, using the default theme, when there is an ad in the space No.2, the incoming emails are still pushed below and needs to scrolled to view (the mail itself, not the page). This is very unfriendly for the users. I sent a screenshot for your earlier.
Could you please have a look at these?
Best regards, Gabor
To No.2: It was a too early to be happy; When there are Google Ads on the top of the page, the menu items are still hidden and unclickable. Too bad.
Hi,
1. Can you create a ticket at our support portal? – support.thehp.in
2. Yeah, we are yet to add that feature. Just reply to the same ticket, and we will get this resolved for you.
3. Yes, we’re working on this.
4. Can you please share a screenshot or tell us your website URL so that we can check?
Hello. How about the update for the theme at https://shop.harshitpeer.com/? I purchased the theme there. Thanks!
Hi,
You will receive a email on the email address that used to purchase it.
Congratulations, Good luck with sales
Thank you
Hi Guys,
I am happy with your theme, however, I found a bug again:
When placing Adsense ads in the top positions, it causes a problem with the menu items. They are not visible or when yes, then they aren’t clickable.
It seems like the menu is behind a “glass” and untouchable.
This problem also stands for all themes. I hope you will find a solution to this soon.
Best regards, Gabor
Also, for me, the ad position 4 (non-javascript ads) doesn’t seem to work. I put some HTML inside, but never appeared. Nor with plain text.
Thanks
Hi,
Can you share your website URL where you’ve placed the ads? Let me have a check on that.
Regarding the Ad Position 4, it shows up when there is atleast one email in the inbox. That is how it is designed, you can check our our demo to see how they are setup, just to get an idea out of it.
Hi,
thank you for your reply!
I don’t want to put the ad codes back, because during the time window when you have a look and reply, my site is useless on mobile, because no menu items function, so bounce rate and site and on time factors will be hurt. I can’t afford it for 1-1,5 days. Anyway (sad to say), the SEO-related settings on the code are pure – just like I showed you earlier with the help of Page Insights.
Please use your own Adsense code on the test site to see those menu items are hidden (or unclickable) when ads and sticky ads are appearing on the top of the page.
Thank you, Gabor
Thank you, Gabor. We will look into this.
Thank you too! I love your script and do hope you will maintain it for a long time!
Absolutely, no doubts on that
Can we still get an update if we purchased the theme at https://shop.harshitpeer.com/
Yes. Anyone purchased our theme at that early stage will receive lifetime updates + some more surprise coming soon for those!
Congrats on the theme it looks really good. But it seems there’s a bug as Adsense Responsive ads are not working at all, only custom size ads tend to work but those are breaking the interface of the website, and not appearing on mobile devices at all. Hopefully we will see an update with a fix.
Hi,
Can you please give out some examples as that would help us to determine where is the flaw and how it can be fixed?
Hi Hansapeer,
Writing examples here wouldn’t be good so instead i submitted a ticket, you could check the examples there and let me know if you need more examples.
Ticket: 2869369
Hi,
I saw your ticket and thank you for such a detailed analysis on this. We will do a deep review on this and get to a solution.
i already uploaded zip file in /resources/views/Themes but and also unzip /resources/views/Themes/groot but its continuously showing error
Hi,
Can you please create a ticket at https://support.thehp.in with screenshot of what error you’re getting so that we can help you out here?
i get error theme Error! Please upload a Theme ZIP file
Hi,
Please update to latest version of TMail from Admin Panel -> Updates.
If issue persist, please create a ticket at support portal with cPanel or FTP credentials – https://support.thehp.in
Updated but still getting error. How can I upload the theme manually?
Hi,
You can simply upload the ZIP to /resources/views/themes and then unzip it so that folder location is /resources/views/themes/groot
I see that TMail is listed as part of the discount campaign. Can you provide the discount to this theme as well?
Hi,
As of now, there is no discount campaign created for this theme. You can use https://itemalerts.com to get alerts when your favorite items goes on sale from Envato Marketplace.
