When a visitor enters their name, email, and phone number in the chat widget on the website, where is this information stored?

Can the admin access these details from the backend?

Also, does the complete chat conversation get sent to email?

Do you have any partnerships with WhatsApp? Will this result in my WhatsApp account being banned by WhatsApp if using your script to send mass messages on WhatsApp?

When coexistence will be available?

Hi, I just installed and configured the system, and I noticed that a Channel has a 1:1 relationship with a WhatsApp account. Did I understand this correctly?

If that’s the case, the system doesn’t have what I understood to be a basic feature: multi-agent support in a single inbox. In other words, team agents use the same “team inbox” that receives messages from multiple numbers in that same “team inbox.”

Isn’t that how it works?

Thank you.

Hi !,

you Provide API document? I want to integrate seamlessly with our CRM, website, ERP, or custom apps

Hi, kindly add more payment gateways (flutterwave, paystack), I noticed only Razorpay in the demo. Also can this script be installed on a shared host?

It’s a great project. Do you have any plans to add features like Facebook Lead integration, so Facebook leads can be added automatically and WhatsApp flows can be built based on them?

fronted loading page builder are including in your application? for example https://whatsway.diploy.in/

Hello friend,

We checked the demo of your application but it shows sent message only failure, but the reason for showing failure is not shown as error code reason. So are you going to implement display by error code reason?

Hello,

I am interested in purchasing WhatsWay for a professional project, but I need to clarify some technical aspects regarding team organization and the “Team Inbox” workflow before moving forward.

1. Department Queuing & Assignment Logic: Does the system allow me to create ‘Departments’ (e.g., Support, Sales, Finance)? Can I assign a conversation to an entire department so all agents in that group can see it, or can I only assign it to one individual agent at a time?

I have a specific workflow requirement for lead/ticket distribution. Could you clarify if the system supports these scenarios:

Scenario A (Manual Pickup/Claim): If a contact is routed to a ‘Support’ department (with 3 agents), will all 3 agents see the contact in an ‘Unassigned’ queue? Once one agent ‘Accepts’ or ‘Claims’ the chat, does it automatically disappear from the other agents’ views, becoming exclusive to the one who took it?

Scenario B (Automatic Distribution): Does the platform support automatic chat routing, such as Round Robin (sequential distribution) or distribution based on Agent Online Status?

2. Access Control & Visibility: Is it possible to restrict an agent’s permissions so they only see conversations assigned to them or their specific department? I need to ensure that a ‘Sales’ agent cannot access or view chats from the ‘Finance’ department, for example.

3. Chatbot Routing: Does the Visual Automation Builder (Flow Builder) allow me to route a contact to a specific Department or Team based on the user’s choice in a menu (e.g., ‘Press 1 for Support’)?

4. Manager/Supervisor Role: Is there a specific role that allows a manager to monitor all chats across all departments, while keeping regular agents restricted to their own assigned tasks?

Thank you for your time and I look forward to your response.

Otra pregunta. El acceso al código es solo descargando o tengo acceso directo al repositorio?

Planeas incluir compatibilidad con docker y docker compose?

sorry

Hello Friend,

Do you plan to add coexistence and embedded sign up, and if so, how long will it take to update?

Is voice messaging supported or not? Are we able to send voice messages through this script?

Pre-purchase question:

1. Can the contacts will be able to opt for not to send further message that remove them from contact automatically? This is required from Meta for not to get the number banned.

2. In your documentation, do you have steps on how to install on AAPanel?

Hi. I noticed WhatsApp Coexistence is already on the roadmap. Is there any estimated timeline for its release, even if approximate?

Hi diployin , Could you please add demo credentials, it helps a lot understand the app and boost confidence. Is there SAAS version is available for the same? Any plan to make it as SAAS? Thanks.

If this uses official API, what does it need nodejs for? I understand that nodejs use scripts that are based on third-party APIs

Pre-purchase question: In the case of campaigns that use templates with dynamic values, for example {{1}}, etc., can the imported contact fields be used for customization? For example: “Hello {{1}}” becomes “Hello Juan” (taking this value from the contact data; I explored the demo and didn’t find that the information could be mapped).