149 comments found.
Hi, I just installed and configured the system, and I noticed that a Channel has a 1:1 relationship with a WhatsApp account. Did I understand this correctly?
If that’s the case, the system doesn’t have what I understood to be a basic feature: multi-agent support in a single inbox. In other words, team agents use the same “team inbox” that receives messages from multiple numbers in that same “team inbox.”
Isn’t that how it works?
Thank you.
One channel belongs to one whatsapp number which means inbox will have messages for same number. This is how its work.
Thank you for responding. That’s definitely not what I understood. I need to add multiple numbers to the same channel. In other words, the support team needs to receive messages in a single inbox, rather than switching between channels to view messages.
Is a refund possible? I purchased it back before the major updates. Thank you
We dont offer refund as you had proper time to read the item description & try demo. Thanks.
Yes, I had the time. Thank you for your attention
Thank you for understanding.
Hi !,
you Provide API document? I want to integrate seamlessly with our CRM, website, ERP, or custom apps
No we dont provide API doc
Hi, kindly add more payment gateways (flutterwave, paystack), I noticed only Razorpay in the demo. Also can this script be installed on a shared host?
Surely we are in process of adding 3-5 gateway including paystack & flutterwave.
It’s a great project. Do you have any plans to add features like Facebook Lead integration, so Facebook leads can be added automatically and WhatsApp flows can be built based on them?
can you explain the requirement a bit more with a use case.
fronted loading page builder are including in your application? for example https://whatsway.diploy.in/
Yes its included.
Thanks
But don’t mind the front loading page is not showing anywhere in your admin panel demo.
we dont have website builder or editor sort of thing, our focus is on application. You can edit website from codes only
Hello,
Please reply if possible asap Ticket #4533038
Sorry for delay sir, support team is back to work from today, and they will surely resolve your issue asap.
Hello friend,
We checked the demo of your application but it shows sent message only failure, but the reason for showing failure is not shown as error code reason. So are you going to implement display by error code reason?
In demo, msgs are restricted and we are going to add the error logs soon
Hello,
I am interested in purchasing WhatsWay for a professional project, but I need to clarify some technical aspects regarding team organization and the “Team Inbox” workflow before moving forward.
1. Department Queuing & Assignment Logic: Does the system allow me to create ‘Departments’ (e.g., Support, Sales, Finance)? Can I assign a conversation to an entire department so all agents in that group can see it, or can I only assign it to one individual agent at a time?
I have a specific workflow requirement for lead/ticket distribution. Could you clarify if the system supports these scenarios:
Scenario A (Manual Pickup/Claim): If a contact is routed to a ‘Support’ department (with 3 agents), will all 3 agents see the contact in an ‘Unassigned’ queue? Once one agent ‘Accepts’ or ‘Claims’ the chat, does it automatically disappear from the other agents’ views, becoming exclusive to the one who took it?
Scenario B (Automatic Distribution): Does the platform support automatic chat routing, such as Round Robin (sequential distribution) or distribution based on Agent Online Status?
2. Access Control & Visibility: Is it possible to restrict an agent’s permissions so they only see conversations assigned to them or their specific department? I need to ensure that a ‘Sales’ agent cannot access or view chats from the ‘Finance’ department, for example.
3. Chatbot Routing: Does the Visual Automation Builder (Flow Builder) allow me to route a contact to a specific Department or Team based on the user’s choice in a menu (e.g., ‘Press 1 for Support’)?
4. Manager/Supervisor Role: Is there a specific role that allows a manager to monitor all chats across all departments, while keeping regular agents restricted to their own assigned tasks?
Thank you for your time and I look forward to your response.
1. No such functionality available
2. Agent will see all the chats, no restriction can be applied
3. No such feature is available yet, however we are working in this point
4. Yes you can create sub-admin or such role who can supervise
Otra pregunta. El acceso al código es solo descargando o tengo acceso directo al repositorio?
English please
Planeas incluir compatibilidad con docker y docker compose?
Pls write in english
sorry
Hello Friend,
Do you plan to add coexistence and embedded sign up, and if so, how long will it take to update?
yes team is working on it, by feb we are trying
Is voice messaging supported or not? Are we able to send voice messages through this script?
Not yet sir
Pre-purchase question:
1. Can the contacts will be able to opt for not to send further message that remove them from contact automatically? This is required from Meta for not to get the number banned.
2. In your documentation, do you have steps on how to install on AAPanel?
1. Not yet supported and you should only send msg to your opted contacts only 2. We have steps to setup on vps only.
Hi. I noticed WhatsApp Coexistence is already on the roadmap. Is there any estimated timeline for its release, even if approximate?
We are working on it, hopefully by Jan or feb early
Hi diployin , Could you please add demo credentials, it helps a lot understand the app and boost confidence. Is there SAAS version is available for the same? Any plan to make it as SAAS? Thanks.
It is a SaaS version only and you can check demo https://whatsway.diploy.in/demo
If this uses official API, what does it need nodejs for? I understand that nodejs use scripts that are based on third-party APIs
We are using Official Meta APIs and Node JS & Database is required to build the application as APIs needs an infrastructure to run & manage.
Pre-purchase question: In the case of campaigns that use templates with dynamic values, for example {{1}}, etc., can the imported contact fields be used for customization? For example: “Hello {{1}}” becomes “Hello Juan” (taking this value from the contact data; I explored the demo and didn’t find that the information could be mapped).
We are bringing an update by tmrw to fix this. User will be able to use first, last or full name
Hi, when the API willbe released
Its in pipeline sir, dont have ETA for now. Hopefully by Jan end
Hi, any plan to add webhook capability in near future so that we can integrate with 3rd party like shopify, woo commerce and many more?
yes webhooks will be added soon
Hi I’m interested in purchasing your product and had a few presale questions:
1️⃣ Can WhatsApp messages be sent using the WhatsApp API without Facebook Business verification? 2️⃣ In which cases does the sender’s number show to the receiver, and when does the brand name appear instead? 3️⃣ Is the drag-and-drop bot builder fully responsive on mobile and tablet devices, and does it function properly on them? 4️⃣ Does your application support WhatsApp Web API connection via QR code or pairing code? Also, does it send messages via the official WhatsApp API, and is there any risk of number blocking?
Please confirm so I can proceed with the purchase. Thanks!
1. You need Whatsapp API and business verification is required to setup billing 2. Brand will be visible only if your brand name is verified with Meta & this is not related to our software 3. It is web application, however still most of the part is compatible in mobile, rest you can try 4. No, only official APIs are used so no risk of blocking but make sure you dont misuse the APIs like sending bulk campaigns to numbers for which you dont have consent.
