6615 comments found.
With this basis, there are a lot of problems that need to be fixed quickly
I have a problem with all songs uploaded from version 3.1.3 + artist pages – they cannot be downloaded (only listened to), there is no waveform graph, and 95% of the artist pages cannot be accessed. There is also a problem with accessing the Billing page and the Artist page for requests. At least that’s what I can think of at first glance. I hope there will be a solution to these problems after this update.
Hi,
Please send a message regarding this via contact form here and include your site url.
I sent you an email a few hours ago. I would also like to add that WAV and FLAC formats cannot be uploaded, even though I added the extensions as in the previous version.
The update is simply terrible when switching to the performer knocks out Server Error 500
Hi,
Please send a message regarding this via contact form here and include your site url.
ok
Hi, how do the free trial days work? Does the customer have to leave a credit card? Or do they use it and then ask for payment later? Are there any email notifications?
Hi,
Card is required, they will be charged after trial period ends only. And yes, there are notifications when trial is about to expire.
I am getting 500 ERROR TRYING TO FRESH INSTALL any ideas?
Hi,
I had my original version running great, I saw there was an ujpdate, so I downloaded it and tried to update….long story short, the SD card has now failed, When I try reinstall on a new SD card, I first has the .htaccess issue, which I eventually resolved, but I see I have no install folder, and there is no instal folder in the update (website.zip).
Please can you assist on how to reinstall ?
Many Thanks
Werner Fettke
Update…. started from scratch, I have .htaccess in the root folder as well as in the public folder, I also renamed the env.example to .env and updated the app url. Made the permissions across the board to 777 (folders and files). Back to the .htaccess error again, have followed everything in:
https://support.vebto.com/hc/articles/21/27/172/site-not-loadingAny assistance would be appreciated, I tried to submit a support ticket, but says I need to renew my support in order to use support ?
Also enabled Apache mod_write module. I’m hosting the system on a Raspberry pi 5 (Trixie), Apache, with php 8.4.16, running on a MySQL database.
Any assistance would be appreciated.
Werner
Update 2…. gave up on the Linux install….. Installed on a Windows Server, everything installed, however, when I try activate, I get a Curl error 60 (SSL cert issue).
Let me know once you have resolved it and I’ll try activate again.
Werner
Artistes pages are not loading after installing new update and most images are not loading on website and android app, some broken pages, sent u a dm, kindly help.
Hi,
We’ll get back to your ticket shortly.
Okay please I’m waiting
The update is a disaster 
I’m trying to install as new… it doesn’t work!
Hi,
If you have any issues with installation or updates, please send a message via contact form here and include your site url.
Support Expired
the problem is that even if I install a new one it doesn’t work…. before the update it worked
You can send a message via that form even with expired support. It’s hard to say what is causing that issue exactly without taking a look at the site.
There was an issue loading this page Please try again later
Not everyone understands the proper operations if you’re running a business, and you’re going to upgrade your live site. You NEVER blind update a live site. You always have a perfect clone of your main site. You don’t have to copy all the music files and such. Just have a clone, and then when an update comes out, you need to have a logical and safe checkoff list. Use “Diff” or “Beyond Compare” and see what’s different. Do this with the files on your local machine. Then go to your clone site and do testing. Figure out all the glitches or unique challenges for your particular site. I’m sure everyone’s server environment is just a little different than others. If you do a blind upgrade without planning it, on a live site, and it fails, then YOU failed not the software or coder. Then coming in comments here and expecting an urgent answer because of your poor operational choices makes you look even worse. Might want to go ahead and eat some humble pie.
We resolved the issue on our end and the platform is now operational again.
That said, this update process was extremely unprofessional. The release caused multiple production-level failures including frontend outages, admin instability, broken media handling, and required manual code intervention to restore functionality.
For a paid product used by an incorporated US enterprise brand, this is unacceptable. Updates should not break live environments, force install loops, or require customers to debug core application logic themselves to preserve existing data and content.
We had to fix this ourselves under pressure while the platform was live, which is both embarrassing from a brand standpoint and a serious operational risk. This reflects a lack of proper testing, migration safety, and release discipline.
You truly get what you pay for — and this experience was a nightmare.
Hi! This latest update is amazing, congratulations! I’d like to know under what circumstances the offline mode can be used? Is it not suitable for use in web app mode? Does it only work if the platform is adapted for native iOS or Google Play applications?
Hi,
Offline mode does not require an app, it works in any browser (include iOS). It does not work with youtube embeds by default though, as that is against youtube terms of service and not something we can include on CodeCanyon.
But the site doesn’t even open when we’re offline. I tested it and it only works if you’re online to access the site.
Sorry about that, it was disabled on demo site. Can you try it now?
This comment is currently being reviewed.
Why you deleted my patch for the Artist Page not loading error?
The latest update breaks the site!
The problem has been solved. Thank you very much for your support.
Hey Vebto, Updated to the new version 3.1.4: The artist page is not showing. Other than that, that’s it. You can send me what to fix and tell me where to put it.
The message says, “There was an issue loading this page.”
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Hi team! Installing new BeMusic updates are not always smooth. Following the update infor you have on https://support.vebto.com/hc/articles/28/32/295/updating-to-new-versions tends to lead to errors most of the time. And I can see that I am not the only one with this problem.
Is there a different approach to the update procedure that can always ensure a smooth ride without any breaks?
I just updated, and it says my files are corrupt. Perhaps now I need to restore backup!
Hi,
If you have any issues with installation or updates, please send a message via contact form here and include your site url.
Thank you for your fast response! Leaving you a note now!
Hi Team! Kindly respond as my site has a couple of issues after the update. I have since left messages via the contact form.
Warm regards!
After Uploading Latest Bemusic Update. website.zip. It says The file you uploaded, website.zip, contains a virus so the upload was canceled: Sanesecurity.Foxhole.Zip_fs199.UNOFFICIAL FOUND. Cannot uploaded bemusic updated file.
Successfully updated after several tries, but on Channel with track mode the following error shows, Common\Files\Uploads\Uploads::type(): Argument #1 ($name) must be of type string, null given, called in /home/alphaome/public_html/app/Services/Tracks/TrackLoader.php on line 160. But on Album type, the channel displays properly. {
$typeConfig = config('filesystems.upload_types');$userTypeConfig = settings('uploading.types') ?? [];$types = [];foreach ($typeConfig as $name => $config) {$types[] = new UploadType($name, [...$config,...$userTypeConfig[$name] ?? [],]);}return $types;}public static function type(string $name): ?UploadType{return Arr::first(self::getAllTypes(),fn($type) => $type->name === $name,);}public static function buildLegacyDisk(FilesFileEntry $entry){$oldDriver = $entry->public? config('filesystems.public_disk_driver'): config('filesystems.uploads_disk_driver');$backends = Uploads::getAllBackends();$backend = Arr::first(Hi,
This should be fixed now if you update to latest version from ‘admin > settings > system > update” page (or click “re-install current version” button, if new version is not showing yet).
After update to new version there is so many errors…
When selecting Portuguese as the language in the administrative panel, this error appears: This wikipedia language is not valid.
Hi,
This should be fixed now if you update to latest version from “admin > settings > system > update” page (or click “re-install current version” button, if new version is not showing yet).
With new update. Admin panel flashes and gives a error page with the message: “There was an issue loading this page. Please try again later.”
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
