16278 comments found.
can we have chatgpt api addon for product description and as add on feature for seller subscription?
Yes, AI integration is already on our roadmap. Our planning and research team is actively working on it, and the feature will be released through a future item update once it meets our quality and stability standards. No ETA is committed at this stage.
Additionally, based on your account records, your item support period expired more than two years ago. As per marketplace policy, support services are only available within an active support period. We therefore request you to renew your item support pack if you require any assistance or further communication regarding this item.
My request # (3735) Please Answer , its very urgent for me .
Our support team will respond to your ticket within 24 hours. Please note that all requests are handled through our standard support queue. Priority support is exclusively available to Extended License holders and is valid for six (6) months.
Template,which was showed in the DEMO of the Site..
For this template you will need to activate “Metro” Please check the screenshot https://prnt.sc/MCEKxyICHM4D
According to your account information it has been seen that your support pack is expired on September 2024.It means it passed over 15 months ago so please renew your support pack as soon as possible.
How to connect meta ads and server side tracking? “CAPI” ? Meta Conversions API (CAPI)
According to your account details, your support period expired in August 2023 — over 30 months ago. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
i am facing problem for update on single click, during upload /system/update file after completing bar failed error showing.
This issues is occurred for the improper configuration of your server. On the other hand according to your account information it has been seen that your support time has been expired already so please renew your support pack and then send us item support ticket.
Hi Team,
Thank So much for your recent updates, Just a quick correction you need to do (On The Tags/Labels) it has to support the RTL and AR Lang also.
Thanks
Thanks for your concern. Ok we will check and will take proper step for proper solution.
Complement or the season!
please note that from your latest update, the following add-on doesn’t se to be install able. after updating to your latest version, when you try to update your add you get an error message. particularly the following add-ons you recently updated:
1) Pre Order Add-on 2) Wholesale Add-on 3) Auction Add-on 4) Point of Sale Add-on you can do well to check all your add-on from your end and do the necessary correction.
you are doing a very good job and we really appreciate that.
Regards!
When you will renew your support pack?
very soon but this has nothing to do with support. it’s a general issue I believe you should review from end.
our problem is that you don’t have alternative payment method except PayPal which is not accepting our card
Do you purchase those addons as you are saying? If yes then please send your all purchase code of those addon on our support ticket then ask that general question on there. They will assist you cordially?
How can i update the order status like mark as paid in case of cash on deliver using admin panel by seller login OR how can i login as driver in website. I not require mobile app and only need driver login in my website and from there a driver may update the order status.
According to your account details, your support period expired in January 2024 — almost 24 months ago means 2 years!!! OMG!!!! During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
Is this script support have feature for uploading image assets data on cloud server like using AWS S3 storage, or any other cloud provider?
According to your account details, your support period expired almost months ago means 2 years. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
? I am not using the script yet? just waiting for you to fix and must have important things and S3 storage and any cloud storage you must need to have or its use less then if site is having lot of project and image??
You still have basic common things missing from this script, look like I paid you as sponsor for this product because I did use this script yet?
You must need to have WPA and Cloud storage like AWS S3.
Envato Marketplace determines the item support period based on the purchase date, not on item usage. This policy is clearly communicated at the time of purchase.
To ensure transparency, all features are available in our live demo so customers can review the full system before making a decision.
If you have concerns about the support duration, you may contact Envato Marketplace for further clarification. Please note that, as the author, we are required to follow their support policy and are unable to make changes independently.
This is not a support query, its Pre Sales Query?
Already you purchase the item so how this is presale query?
Today I’m happy because, in the new update, pending approval products have started showing, due to which I got more than 700+ products back. one more suggestion- 1. If, for any reason, the admin has to cancel an order, they should be able to add remarks such as: out of stock, price increase, payment not successful, etc.
Thank you for your comment and for using our item successfully.
However, we’ve noticed that you are using our official demo banners after removing the original credit/logo, which were exclusively designed for this item.
For reference: Your banner: https://prnt.sc/GwMMhA3wO_gB
Original banner: https://prnt.sc/uCjIyZcI6Eig
At the same time, your support period expired over 24 months ago. Despite multiple reminders, this has been consistently ignored.
This behavior is disappointing and unfair—both to the product itself and to customers who actively maintain valid support.
thanks for update – i m changed all orignal banners
No, the banner has not been redesigned. It has only been edited using our original graphics. Additionally, your support pack has still not been updated.
I can’t find a place where the seller packs the product for shipping(in Latin America and African market). How do you do that ?
Are you saying about the Shipricket options on seller package?
No, once an order is completed where in the seller panel do I print the label and start the shipping process ? I couldn’t find that opeion. Shiprocket is not used in my geo.
We are not clear about your question.
Once the seller sells a product, which menu do I go at the seller panel to print the label and ship the product ? There should a shippings menu to track and change the statuses of the orders in the Multivendor mode.
Why are you removing my comments? Are you afraid of accountability?
I have already filed a formal complaint with CodeCanyon regarding this issue. As a seller, you are responsible for ensuring that the product you promote and sell is functional, secure, and production-ready.
You repeatedly justify the app’s poor performance by blaming the server. That excuse no longer works. Some of us are running this on top-tier servers, and the issues persist. You cannot keep shifting responsibility when the problems are clearly within the codebase itself.
This module is extremely dirty. There are alarming embedded codes that send data to a Gmail address, which I have reported before — and until now, those codes are still present. This is a serious security and privacy concern.
The app is devastating to use. It is incomplete, poorly written, and badly structured. There are: • Dead code • Test code left in production • Uncleaned, unused, and sloppy implementations
This is not acceptable for a paid product.
I genuinely hoped you would improve the app over time. Yes, you continue adding features to the web version — but you never address the long-standing core issues. Instead, you pile new changes on top of broken foundations.
Releasing code without proper cleanup, refactoring, or security review shows a lack of professionalism and responsibility toward your buyers.
Removing critical comments instead of fixing the product only reinforces the concern that you are trying to hide serious flaws rather than resolve them.
I will not stop until you either remove your embedded codes, implement missing functionalities in the app or refund me.
We are not interested to arguing with you. So send a humble refund request. We will proceed your refund if that maintain the envato marketplace refund policy.
Why your comment is reported: Authors are always accountable but not obliged to reply defamatory language as you are always using on the comment section. Your each comments are deleted according to the comment policy of envato marketplace.
I would like to clarify that my comments were not intended to be defamatory, but focused solely on technical, functional, and security issues I encountered while using the product.
I am not interested in arguing further. At this point, I am requesting a refund for this product in accordance with the Envato Marketplace refund policy, regardless of whether it may technically fall outside the standard policy. The functional and security issues with this item are serious and unresolved. Refund request has been submitted, and I will continue to pursue this matter through all available Envato review and dispute channels until a refund is granted.
Request has been submitted Thanks
We replied you on support ticket.
Hi, I have a technical question specifically about the multivendor add-on. Does the add-on allow each vendor/store to have its own payment gateway configuration (separate API keys per store), so that payments are processed directly by the vendor, while the platform only charges a monthly subscription and does not take commissions?
Also, is this achievable without modifying the core, only extending the add-on configuration?
Thanks!
Actually according to our item architecture the payment goes to admin. If you will need to change the structure it will need to change the item from source code.
Dear Support Team, I am using the original Active eCommerce CMS with an active support license. Issue summary: bKash payment verification is successful Order is created correctly Customer can see the order in purchase history Admin panel shows payment as paid Problem description: After successful bKash payment verification, the system does not redirect to the success / order confirmation page. Instead, it shows the following error: “Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500” Additional information: Payment is successful No payment failure This appears to be a redirect / success callback or view-related issue Request: Please Urgently investigate and fix the bKash success redirect issue so customers are redirected to the correct confirmation page after payment. I am ready to provide logs, screenshots, or test access if required.
Best regards,
Md. Al-Amin Islam Mahin
Sorry to hear you’re experiencing this. We haven’t encountered this issue so far, so it appears to be specific to your project setup. To assist you properly, please open a support ticket from our Support Center: http://support.activeitzone.com
Our expert support team will review your case in detail and guide you with an accurate solution.
support ticket-3712
Please help Urgently
Already today our support team responded you. Please continue on support ticket.
Hello tram, thanks for the updates i apprrciates alot.
Please i have paused uploading product images to my website because when u upload an image and check it when it have brrn uploaded to admin u see that thr image name have been changed automatically i dont know why.
I take out time to edit products images with the products name, so if the name is changed again all my effort to rank the images on ggole will all be waste.
I talked about this and u agreed that u guys will fix it, please have it be fixed?
Dear unsupported customer for last 40 months,
We are noting your point. If it will be solved, you will get notification by free update and you can find from our update log.
Thanks in advance for renewing the item support within a short time.
If i renew support will this issues be fixed?? Now an refered as “dear unsupported customer”
We would like to clarify this once again in a transparent and respectful manner. Your item support period expired more than three years ago. Since then, you have not renewed the support pack, nor even careful about this on discount time even. Even on discount period we said you for renew your support pack but you were just careless, which is completely unfair and unethical.
Despite this, you are repeatedly posting comments on every update for issues that are basic, usage-related, and in several cases caused by incorrect configuration or misunderstanding of the system, not by any defect in the item itself.
Please understand that ongoing item assistance is exclusively reserved for customers with an active support license. This is not only our policy, but also a matter of fairness to customers who regularly renew their support and respect the support process. Allocating working hours to unsupported requests directly impacts the service quality we provide to paying customers.
We have already advised you multiple times to renew your support pack if you require assistance. Without an active support period, we are not obligated to answer your queries.
If you wish to receive help, please renew your support and submit a proper support ticket. Otherwise, we kindly request you to refrain from repeatedly posting the same issues in the comment section.
Bro its simple! Thankz for the reply thats what i needed so if i renew support and u dont fix tge issues i mention then i can ask for refund.
And u talked about support but why us support and item same price no discount
Are you kidding with marketplace and with us? After using the item for 3 years + you want refund and marketplace will agree on refunding? Are you is minimum sense? Don’t you know about the minimum common sense of refund policy?
Dont insult me please! Am talking about support renew thats what am saying when i renew hope my issues will be fixed i didnt say refund of script payment am talking about the support u asked me to renew. Common sense should let u know am talking about the support not script purchased.
For refund process you can check the refund policy of envato marketplace. That’s it.
Hello tram, thanks for the updates i apprrciates alot.
Please i have paused uploading product images to my website because when u upload an image and check it when it have brrn uploaded to admin u see that thr image name have been changed automatically i dont know why.
I take out time to edit products images with the products name, so if the name is changed again all my effort to rank the images on ggole will all be waste.
I talked about this and u agreed that u guys will fix it, please have it be fixed?
First of all please confirm on which comment we will reply? You post same comment twice.
Please reply this one it was network issues i thought it didnt went through
We already replied you on another comment.
Hi there i have asked for support but didnt get any reply via email please check and reply back on prior ticket ID is 3661
As weekly off days and for Christmas, 2025, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
The ticket were raising before that please check the email Trails many support questions were unattended by your support staff even before chrismas eve please check and update on prior
Already your ticket has been responded. Pleaase check the support ticket.
please attend this urgent ticket ID is 3661 awaiting reply sir
Ask your support team to connect me with proper tech team who knows everything about your source code files functions etc. Normal standard for Tech Team to guide users about the files and functions
According to your support ticket, the primary issue is that the admin password was forgotten while the system was set to maintenance mode. To resolve this, our support team needs access to your MySQL database, which is why database server credentials were requested.
This response was provided directly by our development team. Please note that admin credentials are not stored within the item files; any technical professional will understand that password data is managed at the database level.
To proceed efficiently, we kindly request your cooperation in sharing the required database credentials. Our support team will then be able to assist you promptly and professionally.
Hello,
I noticed you have added shiprocket and GST. Thats great . But I switched to another website scripts because some advance marketing feature available on that script. In your script there are some important features that need to be implemented in your script are missing. Like meta ads and google ads full analytics and whatsapp business number integration. If possible please implement and work on marketing add-ons. I think after implementing the meta ads and google ads live feature help the user to understand the how there ads working and what product are getting conversion or not everything about meta ads and google should be implemented in your script. These feature are most demanding. It will boost your sale too.
Thanks
Already this this item have whatsapp communication option. Yes sure in future we will add meta ads and google analytics option. Thanks for your concern.
Google reCAPTCHA isn’t working with “Customer Registration”
If your configuration is properly completed then it must work. Did you maintain the proper documentation for configuring the google recaptcha.
It’s not working many updates ago, not just the last update
For this issue check we will need to check from your project directly so send us item support ticket from here http://support.activeitzone.com
Whenever I try to update the auction add-on, an error occurs(Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500) . How can I delete the old one when there is only an option to activate or deactivate it?
For item-related support, please submit a support ticket through our support center: http://support.activeitzone.com
Kindly note that response times may be a bit slower than usual during weekly off-days and the Christmas holiday. We appreciate your understanding and patience.
