10697 comments found.
The toolbar dropdown menus in the proposal template editor are not working properly.
When I click any of the toolbar buttons that should open a dropdown (for example: font size, alignment, lists, etc.), no menu appears at all. The editor itself loads correctly and I can type and format basic text, but any button that is supposed to show a dropdown simply does nothing—there is no visible menu and no error message on the screen.
I would like to follow up as I replied on Thu, Jan 15, 2026 at 12:01 AM, and I have not received any response so far.
Hello
Your ticket has been already responded, don’t hesitate to reply back if you have more questions.
Please keep in mind as mentioned in our support tab https://codecanyon.net/item/perfex-powerful-open-source-crm/14013737/support, response times may be up to 5 business days, but usually, we reply the same or the next day.
Regards
The data is absolutely correct, I’m sure of it. Why this shameful response?
Take into consideration: I’ve been facing a problem since purchasing the script.
I sent the problem and the required information for review, and since then I’ve been experiencing delays in receiving a response.
The information is correct, but the response is that it’s incorrect. I don’t know why this is happening.
If the problem isn’t resolved as soon as possible, I will file a complaint with CodeCanyon and request an immediate refund.
Hi, for many years, we have been facing an issue. After a couple of interactions, the cc field in the ticket changes to ‘Array’ where there should be comma-separated email ids. request to investigate the issue and fix it in your next update.
Good morning and Happy New Year.
Question: I need to add a fee to the invoice, but I need to subtract a percentage from the subtotal instead of adding it… is that possible?
Thank you
Hi, is there a way that we can use support@mydomain.com just for ticketing purposes? If someone emails support@mydomain.com a ticket will automatically open in Perfex. Is there a SMTP addon just for the Ticketing part of Perfex.
Hello
Yes, you can find information on this here https://help.perfexcrm.com/email-piping-auto-importing-tickets/
Regards
Is it possible to create a service on one domain and sell it to companies?
Hello
Perfex CRM code is not optimized to work as SaaS, you can bill 1 client per 1 extended license and installation, however, if you are able modify the code to be SaaS optimized, you can do this with the extended license, more info about the licenses can be found here: https://codecanyon.net/licenses/standard
Regards
Hi, how i can create password for clients to use on client login page? when i create customer or lead there is no place to pick their passwords
Hello
You can achieve this following this guide https://help.perfexcrm.com/new-customer-contact/
If you have more questions don’t hesitate to open a support ticket at https://my.perfexcrm.com
Regards
Hello.
Not that we are aware of, however, you can perform a search to see if there is similar module that fits for your requirements. Here is a quick link for the search: https://codecanyon.net/search/perfex
Hope this help. Regards.
Bug Report: Uncaught TypeError in Dashboard Widgets (v.grep on null)
Hello MSTdev Team,
I encountered a Javascript error in the Admin Dashboard that I believe is a core robustness issue.
The Issue: In application/views/admin/dashboard/dashboard_js.php, the variable user_dashboard_visibility is initialized directly from PHP: var user_dashboard_visibility = <?php echo $user_dashboard_visibility; ?>;
If the database returns null for this meta key (e.g., new user or cleared settings), the JS variable becomes null. Subsequently, the code runs $.grep(user_dashboard_visibility, ...) inside the widget loop. jQuery’s grep function throws a fatal error when trying to read the length of null: Uncaught TypeError: Cannot read properties of null (reading ‘length’)
Suggested Fix: Please ensure the variable is always initialized as an array. Change: var user_dashboard_visibility = <?php echo $user_dashboard_visibility; ?>; To: var user_dashboard_visibility = <?php echo $user_dashboard_visibility; ?> || [];
Best regards.
Hello
It would be difficult to assist you via the comments section. I would request you to please get in touch with our support team.
As the Codecanyon comments area is meant only for pre-sale and general questions, we are not able to provide detailed support here as mentioned in our support tab.
Please create a support ticket at https://my.perfexcrm.com we will be happy to assist you and give you further instructions.
Regards
when i update the template with “border-radius: 10px;” this once saved it will not there EG
Id i add this “
Hello
============================
It would be difficult to assist you via the comments section. I would request you to please get in touch with our support team.
As the Codecanyon comments area is meant only for pre-sale and general questions, we are not able to provide detailed support here as mentioned in our support tab. Please create a support ticket at https://my.perfexcrm.com we will be happy to assist you and give you further instructions.
Regards
I found and fixed this issue already but i just informed you this issue
I have purchased and installed the system to my server. but i want to work on it and for that, i have to setup it in my local system. how cani do that?
Hello
To install Perfex CRM, you will need a more real-life configured server on local in order to test Perfex CRM locally; in this case, you should use something like Homestead and Virtual Machine, personally, we use Laravel Homestead and works perfectly fine with Perfex CRM.
If you have more questions don’t hesitate to open a support ticket at https://my.perfexcrm.com
Regards
Hello,
Customer > New Customer I don’t understand why there’s no field for an email address. Could you please explain the logic behind not having an email field?
Thank you Regards
Perfex CRM is mostly optimized to work with companies instead of individuals. After creating the customer, you will then proceed to add new contact under this company e.q. for sending emails, perhaps log in to customers area, etc.. as documented here https://help.perfexcrm.com/new-customer/
If you have more questions don’t hesitate to open a support ticket at https://my.perfexcrm.com
Regards
can i use this for tours and travels company
Hello
The best is to explore the demo and check to see if it meets your requirements
Regards
It should be great if we could manage client site menu, like to be able to have submenus etc, or even better to have a side menu with submenus also
Hello
We appreciate the suggestion, however there is no plan at this time. You can still create your own customer area theme following this guide https://help.perfexcrm.com/customers-templates/ to meet your requirement.
As a friendly reminder, you should consider renewing your support before posting new comments, more info about item support can be found by clicking here
Regards
My customer crached perfex CRM 2.9.7. We have a 500 Internal Server Error
Hopefully, we retrieved datas from Mysql backup. We lost the install files. I Is it possible to buy the last version and import directly datas by sql queries ? If not, is it possible to buy the 2.9.7, import sql queries and upgrade to the last version. If not (bis) how could we do ? Thanks
Hello
It would be difficult to assist you via the comments section. I would request you to please get in touch with our support team.
As the Codecanyon comments area is meant only for pre-sale and general questions, we are not able to provide detailed support here as mentioned in our support tab. Please create a support ticket at https://my.perfexcrm.com we will be happy to assist you and give you further instructions.
As a friendly reminder, you should consider renewing your support before posting new comments, more info about item support can be found by clicking here
Regards
Thank you for your answer. Pre-sale question. Will it be possible to buy the older version 2.9.7 for a new licence ?
Unfortunately no, we recommend you always use the latest version of Perfex CRM.
Regards
is there option product sale like combo ,
example product 1 :Mouse Product2: Keyboard Product Combo named pack01 L Mouse & Keyboard
After installing and setting up the crm and working with it in production, it reverted back to the install stage. This has happened on several occasions. Has anyone had this issue?
Hello
We attended to your support ticket do check and add more replies if you need further help.
Regards
Any plans for OAuth 2.0 for departments soon? Any ETA?
Hello
Unfortunately, there is no ETA for when this will be available at this time.
If you have more questions don’t hesitate to open a support ticket at https://my.perfexcrm.com
Regards
in Web to Lead Form, is it possible that they can upload for that ?
Hello
The question is unclear, do rephrase so we can understand better.
Regards
in Setup – > Lead – > Web to lead Form. where i can create a public form for lead, is it possible that the guest can upload bulk?
Pre-sale question.
is there any option for project that require no customer.
as a company having their own product and services.. one project ie: AccountingERP is created, and is provided to customer as a service, so in that case, one project or if we talk customer, there can be many customers of a project / service. all the tasks will be added to that specific single project but the tasks / requirements are from many customers. how can we handle it? in RISE crm, they offer project without customer selection
Hello
The best is for you to create a customer that represents your company and create the project for this customer.
Regards
is this code is valid for aaPanel Nginx Server https://help.perfexcrm.com/nginx-config/ ?
Hello
Yes, if you run into any issues Please create a support ticket at https://my.perfexcrm.com we will be happy to assist you and give you further instructions.
As a friendly reminder, you should consider renewing your support before posting new comments, more info about item support can be found by clicking here
Regards
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