Looking for support?
Important things to know before purchasing Perfex CRM
Support does NOT include the following:
- We cannot provide general webhosting and/or general PHP support.
- We cannot provide general Codeigniter support.
- We cannot help with issues from your own customization.
- We cannot provide customizations that extended default Perfex CRM features. What you see in DEMO is what comes with your purchase.
- We cannot provide HOW-TO advice on if Perfex CRM is capable of doing what you want/need. Read documentation and try DEMO to determine if it will suit your needs.
- We cannot provide fixes that are unique to your web hosting or server environment. If your hosting or server environment is different than what is listed in REQUIREMENTS section, you’ll need to determine if it will work before purchasing.
- We try for fast response times but as described on our support tab, response time may be up to 2 business days. Too many issue/feature questions that do not fall under support will slow down all response times. Please investigate for yourself thoroughly before contacting us.
Other notes and considerations:
- If you found a bug feel free to report but first check if there in new version available in Setup->Settings->System Updates, probably this bug is fixed on the latest version.
- Before asking questions, please SEARCH comments or perfexcrm.com. Many have already been answered.
- Before asking questions, please check Documentation
- Before asking questions, please check Knowledge Base
- Before asking questions, please check FAQ’s
- If you are experiencing installation problem please open support ticket. You can be assisted while your server meet Perfex CRM requirements.
- Please do not ask for free licence. We appreciate help but will not compensate for it.
- Please dont ask for support on the comments sections. Usualy you will get the answer “Please open support ticket” but if you open support ticket directly you will be assisted imidiately, now in this case we BOTH saved our time.
- If your support is expired, before asking questions consider renewing it.
- If you found a bug and your support is expired (means you can’t open new tickets) contact us on firstname.lastname@example.org we will give you imidiate fix.
- You cant get refund once the item has been downloaded in any circumstances.
Regarding freelance or customization:
- Please do not ask for custom work – It is not offered or considered.
- Please do not ask for parnerships – It is not offered or considered.