6589 comments found.
Hello. Click tracking is causing link errors and preventing links from opening. I have to disable link tracking in the campaign settings to send emails. How can I resolve this issue?
hello, have paddle gateway integration?
Hello @ricardo3456. Thank you for your interest in our product and for reaching out to us. Acelle supports the most common payment gateways, allowing users to do transactions with virtually any payment methods like Credit / Debit Card, PayPal wallet, Bank transfer… The supported services include Stripe, Braintree, Paddle… Please shoot us a message through our profile / support contact form, our support team will get back to you shortly on setting it up. Thank you.
Hi i have problem i have 8.3 php but for cronjob your system accept not my cron job
Dear @jonathan736. Thank you for your interest in our product and for reaching out to us. Acelle is compatible with any latest version of PHP. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I’m really surprised that I can’t still set multiple senders for a campaign. Its a norm nowadays to allow to add multiple senders for one campaign. Or am I missing something here? @support
Thank you for your interest in our product and for reaching out to us. Multi-senders is fully supported by Acelle (although it is not recommended unless for the sake of INBOX delivery rate). You can turn it on and set it up in your Campaign setup page. Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I have a pre-sale question:
I am planning to purchase this product, but I would like to clearly understand what additional usage rights the Extended License provides compared to the Regular License for this specific item.
I have already reviewed the Standard License overview page here: https://codecanyon.net/licenses/standard, but the information there is quite generic and high-level.
Could you please clarify, in the context of this product: - In which scenarios is the Regular License sufficient (for example, internal use, SaaS where users do not directly pay to use this specific product, etc.)? - In which scenarios is the Extended License required (for example, if I charge users directly to access/use this application, or include it as part of a paid subscription)? - Whether there are any functional / feature/support differences between Regular and Extended for this item, or if the difference is purely about how the end product is monetized and distributed?
A more detailed, item-specific explanation (with a couple of concrete examples of allowed/prohibited use under each license) would really help us choose the correct license.
Hi Team, please comment on this !!
Hi Team,
We are not getting a proper responses on pre-sale questions,
How can we show interest in purchasing ??
Dear bathivinod. Thank you for your interest in our product and for reaching out to us. With a regular license, you can use the product for your own or your own team/company If you want to use our product as a SAAS (Software as a service), then you will need an extended license With an extended license, you are free to re-brand or/and customize and charge your users for using it.
Hope it adds clarity or let us know if you need further assistance
A few more pre-sale doubts, please
1. If I purchase 1 licence, and have multiple environments like development and production, but will be using the same domain by subdomain like dev.mailer.com. stg.mailer.com and www.mailer.com, how the single license is validated ?
2. And for production, we might use multi servers like more than 1 ec2 behind the load balancer,
3. I see many plugins in demo site, do we get all with the theme or we need to purchase, and where can we find ??
Hi, I’m planning to purchase this product, but I’ve noticed that recently, there hasn’t been much response to user comments, feature requests, or updates.
Could you please share an update on this? Your response would definitely increase our confidence and interest in purchasing the product.
I have purchased with one of my business partner Acelle Mail long time ago. The old versions were much better than the new once. In old version it was possible to set a form including embaded code to set the form in any website as you want. I watched demo, because I want to purchase Acelle Mail again fo an other business partner but I need this feature, too?? And I see here in the comments that the new version has many bugs, hasn´t it? Thanks
Dear @oliver549. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you. For your reference, we sent it to ---ver@an----ed.at. Thank you.
Hi team, is there a way to set sending limit per second instead of minute or hour?
Dear @hohnguye. Thank you for your interest in our product and for reaching out to us. Acelle supports many type of LIMIT / THROTTLING settings for your campaign. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
The Popups are not responsive too mobile view, needs work
Dear @cybercommtech. Thank you for your interest in our product and for reaching out to us. It is likely a Popup type issue, make sure you set up the form with the correct template. Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hello. I have sent a message via CodeCanyon. Please have a look.
On the DKIM verification, it appends “emarketing” to my subdomain in order for the txt file to be created. Why is this, and what if I leave it off in the txt record?
Dear. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Nothing came
Hello! I’d like to report a few issues I’m experiencing in version 4.1.5, which seem different from the behavior in the official demo (4.0.24):
1. “Tracking Domains” menu missing in customer panel
In the customer frontend, the left-side menu does not show the Tracking Domains item. If I manually search for the page using the top search bar, the page opens and works correctly, so the functionality is present — it’s just the menu link that is missing.
Is this expected in 4.1.5, or is something wrong in my installation?
2. “Users must use their own tracking domains” does not enforce the restriction
In the plan settings, I enabled “Users must use their own tracking domains”, but after testing, campaigns can still be sent without adding any tracking domain.
How is this restriction supposed to be enforced? Is there an additional configuration step required?
3. Verified tracking domain does not appear in campaigns
I added and verified a tracking domain using the PHP verification script. The domain shows as verified in the admin panel.
However, inside campaign creation, there is no option for the customer to select a tracking domain. Should this option appear automatically, or is it hidden in version 4.1.5?
4. Behavior differs from the official demo
I checked the official demo (version 4.0.24) and everything works as expected:
The Tracking Domains menu appears in the customer panel.
The option to select a tracking domain during campaign creation is available.
These elements are missing in 4.1.5, even though the backend functionality still exists.
It looks like something may have been overlooked in the new update.
Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
reply email doesnt have to be verified email, but your system only allows to add reply email on verified domain, you need to fix this
not able to install. After compatibility test all are green but when click next doesn’t go to next page. Extremely poor documentation and install guide to trouble shoot
I am writing to report an issue with the outgoing webhook feature
The webhook payload does not include key subscriber information such as the email address or custom fields, even when these values are present in the system
Without this data, the webhook becomes unusable for automation and tracking purposes
Could you please verify and let me know how this can be resolved?
Thank you in advance for your assistance
I am facing an issue with automation. After adding the new contacts to the list, automation is supposed to trigger the required actions like “send an email” by itself but it doesn’t work properly. I always have to click on the refresh button beside every contact for automation to trigger its action. If the list is of 100 people long then i have to press the refresh button 100 times”. Please let me know what’s the issue with the automation and how to fix this problem ?
can anyone reply here. this is the worst customer service i have ever come across in my life.
Literally, no support and reply from the day i have purchased this product
Dear @ishu0711. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Still no response
Dear @dchkus. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
I upgrade from 4.0.26 to 4.1 and my instance is death, black page. nothing.
PHP Fatal error: Uncaught Error: Class “Monolog\\Logger” not found in /var/www/acellemail/vendor/monolog/monolog/src/Monolog/Handler/AbstractHandler.php:60\nStack trace:\n#0 /var/www/acellemail/vendor/monolog/monolog/src/Monolog/Handler/AbstractHandler.php(38): Monolog\\Handler\\AbstractHandler->setLevel()\n#1 /var/www/acellemail/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php(52): Monolog\\Handler\\AbstractHandler->__construct()\n#2 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Log/LogManager.php(198): Monolog\\Handler\\StreamHandler->__construct()\n#3 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Log/LogManager.php(152): Illuminate\\Log\\LogManager->createEmergencyLogger()\n#4 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Log/LogManager.php(126): Illuminate\\Log\\LogManager->get()\n#5 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Log/LogManager.php(695): Illuminate\\Log\\LogManager->driver()\n#6 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(380): Illuminate\\Log\\LogManager->error()\n#7 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Foundation/Exceptions/Handler.php(343): Illuminate\\Foundation\\Exceptions\\Handler->reportThrowable()\n#8 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/HandleExceptions.php(184): Illuminate\\Foundation\\Exceptions\\Handler->report()\n#9 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/HandleExceptions.php(232): Illuminate\\Foundation\\Bootstrap\\HandleExceptions->handleException()\n#10 /var/www/acellemail/vendor/laravel/framework/src/Illuminate/Foundation/Bootstrap/HandleExceptions.php(256): Illuminate\\Foundation\\Bootstrap\\HandleExceptions->handleShutdown()\n#11 [internal function]: Illuminate\\Foundation\\Bootstrap\\HandleExceptions->Illuminate\\Foundation\\Bootstrap\\{closure}()\n#12 {main}\n thrown in /var/www/acellemail/vendor/monolog/monolog/src/Monolog/Handler/AbstractHandler.php on line 60 sh fix-permision.sh
I’m getting this error when I try to send emails;
Error: Expected response code 354 but got code “554”, with message “554 5.5.1 Error: no valid recipients “
Hi there. Where can We find the “Changes Logs” of the new .964 update please? Cheers.
Please add a multilingual switch button onto the top bar. This allows users in different countries to quickly switch to the corresponding language.
Hi dear Autor! Your script Is compatible with Woocommerce Integration??
