314 comments found.
Hello, kindly respond this ticket #4524421
You promised to help me resolve my issue on Monday but I haven’t gotten any response till now
Thank you
Sorry for delay sir, actually due to christmas & new year holidays, our strength has been low for few days, please coop. You will get reply asap.
Hi.. just now i visit your youtube and check you have incoming call agent and out calling agent too, it is great….
but… the sample you showed, the ai reply have serious delay problem, may i know how to solve this? cause it look very robotic feeling, i think customer will off the call cause nowaday client have no patients…
pls advice how to solve….if can solve, we are willing to purchase…
It is not an issue, like we mentioned in the videos, you need brainstorm the agent settings to achieve best speed, clarity & personality.
you mean your system can set better speed?
yes we detailed agent settings
may i ask… your system for incoming call or can call out via ai?
Agentlabs support both inbound & outbound AI Agent calls
The app works well overall, but performance starts to degrade when users upload larger files to the knowledge base for AI training. In testing with ~200 users uploading files averaging 10 MB, the system noticeably slows down.
Offloading documents, images, and other uploaded files to external storage (for example, Amazon S3 or Bunny CDN storage) instead of the main server would likely improve performance and scalability while keeping the app responsive.
Also, there is no way to add the blog post. We will be happy to see them on board.
This is strange as we have testing 10 GB of data in KB embedding and we didnt see any slowness. You raise ticket for this and share Pm2 logs where you see processing taking time or stuck.. if its doesnt then you might need to upgrade your server RAM.
Yes we will bring external storage by Jan end.
We dont have blogs in agentlabs and have no plans for that as well.
Any plans for a mobile app? A professional mobile app would significantly increase the product’s value and could be sold as a separate add-on.
Currently it is not in plan however we are adding REST-API plugin soon, so that can be used for building app. I will update if it will be added in our task list.
Pre purchase question 1. Can you use Whatsapp call for inbound and outbound with AI ? 2. CRM : AI can followup schedule lead (Like appointment need followup section) by Call Phone or Whatsapp call automatic? 3. If buy Agentlabs regular license within 31st December installation is free ? and how soon can install in my server ? 4. eCommerce order status check by AI inbound call or outbound call ? 5. eCommerce order can receive by AI outbound or inbound call ? 6. Can I add manually Minutes in Billing because we may use others standalone system, but billing should be from one place (like Whatsapp call). 7. System Version can be auto update ? because you updating version every week.
1. Agentlabs doesnt support whatsapp calling
2. No AI will only schedule calls as per campaign set
3. Yes, & installation will take 3-4 working days
4. No in-built but can be customised
5. Yes you can setup order form and can send same info to your CRM via webhook
6. Yes you can assign any mins to any user
7. No we dont support auto update as it will allow us to checkin in to your privacy.
Our weekly updates are coming as its new item, so we are working however with time, it wil be monthly updates and updating is easy, few steps and you are done.
Hello, a pre-purchase question! I’m confused about the ElevenLabs API pricing. Can you please help me with what is the cost per minute is and what the recommended plan to start with is? I’m asking this question because I want to make sure I set healthy margins when pricing the plans. as per your experience, would you be able to tell me what the average profit margins could be?
When you check elevenlabs plan, check for mins available , check image below, start with any plan with suits your budget & scale. margins & profitability depends on several factors, would suggest you to first use AgentLabs for yourself, check which model works best, what’s the pricing coming etc.. then you can draw the margins.
https://ibb.co/fYLp27h8Hi!
What is the total cost of the program with the extended license? Does the current offer include the full setup and installation free of charge? Also no Problem for Call-Agent in Switzerland? (German) also possible to add Swiss-German language?
Best Regards
Hello Sir,
Yes extended license will give you free installation. Elevenlabs & OpenAi Voice both do support German Language so yes it will work. For more details, please check below urls :
https://elevenlabs.io/docs/overview/modelsHi, congratulations on crossing 100+ sales! I’ve been following your progress closely and was really looking forward to your latest update. I do have a few questions that I had asked earlier as well:
1. When are you planning to release the REST API update?
2. Will it be possible to connect the WhatsApp Business API so messages can be sent automatically based on call conversations?
3. Can this system be configured to work with ElevenLabs + Plivo for calls, without requiring a Twilio account?
4. Is the frontend customizable? If yes, what level of customization is supported? Also, what upcoming features or updates are planned?
5. Lastly, which AI model do you recommend for the best scalability and performance? How is usage charged, and how can we estimate costs so we can price plans for our end users—from basic to premium tiers? Looking forward to your reply
1. REST API will be launched as separate plugin very soon
2. You can use it via webhook as well, we have webhook which can send event updates to any software
3. Plivo is supported with OpenAI, however we are also launching SIP Trunk with elevenlabs so it will be possible however SIP Trunk will be separate item.
4. We dont support for customisation, you will get 100% code, do it anything.
5. Elevenlabs (enterprise plan) with twilio for international market is best if you have good scale.
Congratulations on your 100 sales milestone. I wish you more and rapid sales
Thank you, sir. This is possible because of your support and the trust shown by our early buyers. We are committed to continuously improving the product and making it one of the best items on the platform.
You’re welcome, keep up the good work.
Also, kindly pay attention to some of the issues raised by some people in the comment about on-boarding and the Plivo-Twilio-OpenAi thing.
Thank you for the great job
Is the documentation that comes with the purchased package going to be updated for the newer versions? I do not see mention of the version 3 features in the existing documentation.
Ye we will update the document soon however installation process remains same.
Great. Thanks for the confirmation. Also, I have not yet installed the application but when I open the documentation by loading the index.html in the browser, the images referenced by the documentation do not load. One needs to launch the documentation in a local web server for the referenced images to show. Is this how the documentation is supposed to be used?
You can .md document which in code folder if HTML doc is not working, however document should open properly its simple html css doc
Thanks once again for your response.
Welcome sir. Incase you face any issue, pls raise a ticket, our support team will surely assist
Our trial request was not approved despite multiple attempts. Is there an alternative onboarding or compliance process to access Plivo APIs? How to test plivo ?
Plivo doesnt accept application like a normal website. You need to have business email id with registered company document and a legal use-case. However if they still doesnt accept your request then we cannot help in that.
Hello, The latest update introduced Voice AI integrations (Twilio + OpenAI Realtime and Plivo + OpenAI Realtime). While this is a valuable addition, it also introduces an extra layer of complexity for end users. In the Manage Connections section, users now see three tabs:
Twilio + ElevenLabs Plivo + OpenAI Twilio + OpenAI
This is extremely confusing for our users. Most of them only expect to see a phone number and the agent to connect, as it was before. I attempted to keep both OpenAI Realtime integrations inactive in the main configuration so that only the original behavior would be visible. However, even when these integrations are inactive, the tabs still appear. Would it be possible to make these tabs visible only when the corresponding integration is explicitly enabled by an admin? This would greatly simplify the user experience and avoid unnecessary confusion. Thank you.
Please raise a ticket and share the screenshot for this engine enabled and still showing, we will fix it asap.
From a SaaS point of view, one challenge I’m seeing is onboarding. The platform is powerful and well-built, but that also means new users can feel overwhelmed, especially when they hit technical concepts like webhooks early on.
Is there any plan to introduce guided onboarding inside the app? Even something lightweight—step-by-step prompts, inline hints, or a short interactive tour—would make a big difference. Tools like Intro.js or similar patterns come to mind, but any native solution would work just as well.
Right now, the biggest friction isn’t the product itself, it’s the learning curve. Users sign up with interest, but many don’t reach a clear “aha moment,” which makes long-term retention and monetization harder than it needs to be.
I wanted to share this as a constructive suggestion, because with smoother onboarding, the product would be much easier to adopt and scale as a SaaS.
Thanks again for building such a solid system.
Best regards,
Thank you for taking the time to share such thoughtful and constructive feedback. You’ve highlighted a very valid point, and we completely agree that onboarding plays a critical role in helping users reach their “aha moment” quickly.
At this stage, our primary focus is on strengthening the core platform ensuring stability, scalability, and robustness across key components such as APIs, SIP trunking, webhooks, and messaging workflows. Given the technical nature of the product, we wanted to first ensure that these foundational elements are solid and reliable before layering additional UX enhancements on top.
That said, guided onboarding, inline hints, and lightweight tours (like the approach you mentioned) are certainly on our roadmap. While we can’t commit to a specific timeline yet, it’s an area we do plan to explore as the platform matures.
In the meantime, we strongly encourage users to create their own tailored documentation, videos, or onboarding flows for their customers, as this often works best given the variety of use cases and technical setups.
We genuinely appreciate your insights, they’re valuable and help us prioritize future improvements. Thank you again for your support and for recognizing the strength of the system.
Best regards,
Dear sir, Your project is already very much good but i would like to request for consider adding AI handled real phone call support in future updates. Not everyone can afford virtual numbers, so integration with PABX/VOIP systems would be very useful. This would make the product even more amazing. Thanks!
Sir, we will keeping working on this project however we also need more sales in order to bring more high end features. Hope you understand
Thanks for your reply. I understand that advanced features depend on sales. I really hope you will consider AI real call support in the future because it will be very useful for many users. Keep up the great work!
Can I get the link to the website where the features are listed?
all the features are mentioned in the item description
Very complicated to install on your own, there are actually 2 concurrent and different setup guides in the zip package: INSTALLATION.md and in the HTML documentation. Which one should we use on that current version? Any plans to fully automate installation?
Firstly its very eary to setup however if you are to new Node application then it can be difficult as you need to run commands.
You eed to read the document carefully before commenting here. Installation document is for installation process ans other is for details about item features. We have proper detailed documentation. We can add installer but that can also fail sometimes then it will be again difficult. current installation is simple if you focus on the steps
You can raise ticket for free installation as we are offering it till Dec 31st
Dear Team,
I would like to confirm one point regarding AgentLabs.
If we customize the AgentLabs frontend design according to our requirements, will future updates or upgraded versions still work properly without affecting our custom design?
Please let us know:
Whether customized frontend changes are compatible with future updates
If there is any recommended approach to ensure smooth upgrades
Any limitations we should be aware of before proceeding with customization
Your guidance will help us plan the customization properly.
1. If you will customise the code then how will you merge the code? If you can manage this then it will work as you will get lifetime updates.
Customisation can never be compatible with original code. Also, note that it will also void the support as no author can support modified code also as per envato support terms
Best approach is to maintain git repo branch and try to merge new updates, but it can be tedious task. Please understand thatvwe cannot assist in customisation
Ok Thank You
Hi how are you? Do you guys have any plans to integrate WhatsApp calls?
We are doing well sir, hope you’re having a good time. whatsapp doesn’t allow AI calls, it is purely for real human calls. If they will open up then we will surely think about it
they have opened and eleven labs has even implemented it as well.
Thats great.. We will check this out.. will create a plan right away. Will update you
Amazing, thank you! 
Can’t wait, this feature would be absolutely fantastic!
Our dev team will surely look into this. Thanks
