322 comments found.
Our trial request was not approved despite multiple attempts. Is there an alternative onboarding or compliance process to access Plivo APIs? How to test plivo ?
Plivo doesnt accept application like a normal website. You need to have business email id with registered company document and a legal use-case. However if they still doesnt accept your request then we cannot help in that.
Hello, The latest update introduced Voice AI integrations (Twilio + OpenAI Realtime and Plivo + OpenAI Realtime). While this is a valuable addition, it also introduces an extra layer of complexity for end users. In the Manage Connections section, users now see three tabs:
Twilio + ElevenLabs Plivo + OpenAI Twilio + OpenAI
This is extremely confusing for our users. Most of them only expect to see a phone number and the agent to connect, as it was before. I attempted to keep both OpenAI Realtime integrations inactive in the main configuration so that only the original behavior would be visible. However, even when these integrations are inactive, the tabs still appear. Would it be possible to make these tabs visible only when the corresponding integration is explicitly enabled by an admin? This would greatly simplify the user experience and avoid unnecessary confusion. Thank you.
Please raise a ticket and share the screenshot for this engine enabled and still showing, we will fix it asap.
From a SaaS point of view, one challenge I’m seeing is onboarding. The platform is powerful and well-built, but that also means new users can feel overwhelmed, especially when they hit technical concepts like webhooks early on.
Is there any plan to introduce guided onboarding inside the app? Even something lightweight—step-by-step prompts, inline hints, or a short interactive tour—would make a big difference. Tools like Intro.js or similar patterns come to mind, but any native solution would work just as well.
Right now, the biggest friction isn’t the product itself, it’s the learning curve. Users sign up with interest, but many don’t reach a clear “aha moment,” which makes long-term retention and monetization harder than it needs to be.
I wanted to share this as a constructive suggestion, because with smoother onboarding, the product would be much easier to adopt and scale as a SaaS.
Thanks again for building such a solid system.
Best regards,
Thank you for taking the time to share such thoughtful and constructive feedback. You’ve highlighted a very valid point, and we completely agree that onboarding plays a critical role in helping users reach their “aha moment” quickly.
At this stage, our primary focus is on strengthening the core platform ensuring stability, scalability, and robustness across key components such as APIs, SIP trunking, webhooks, and messaging workflows. Given the technical nature of the product, we wanted to first ensure that these foundational elements are solid and reliable before layering additional UX enhancements on top.
That said, guided onboarding, inline hints, and lightweight tours (like the approach you mentioned) are certainly on our roadmap. While we can’t commit to a specific timeline yet, it’s an area we do plan to explore as the platform matures.
In the meantime, we strongly encourage users to create their own tailored documentation, videos, or onboarding flows for their customers, as this often works best given the variety of use cases and technical setups.
We genuinely appreciate your insights, they’re valuable and help us prioritize future improvements. Thank you again for your support and for recognizing the strength of the system.
Best regards,
Dear sir, Your project is already very much good but i would like to request for consider adding AI handled real phone call support in future updates. Not everyone can afford virtual numbers, so integration with PABX/VOIP systems would be very useful. This would make the product even more amazing. Thanks!
Sir, we will keeping working on this project however we also need more sales in order to bring more high end features. Hope you understand
Thanks for your reply. I understand that advanced features depend on sales. I really hope you will consider AI real call support in the future because it will be very useful for many users. Keep up the great work!
Can I get the link to the website where the features are listed?
all the features are mentioned in the item description
Very complicated to install on your own, there are actually 2 concurrent and different setup guides in the zip package: INSTALLATION.md and in the HTML documentation. Which one should we use on that current version? Any plans to fully automate installation?
Firstly its very eary to setup however if you are to new Node application then it can be difficult as you need to run commands.
You eed to read the document carefully before commenting here. Installation document is for installation process ans other is for details about item features. We have proper detailed documentation. We can add installer but that can also fail sometimes then it will be again difficult. current installation is simple if you focus on the steps
You can raise ticket for free installation as we are offering it till Dec 31st
Dear Team,
I would like to confirm one point regarding AgentLabs.
If we customize the AgentLabs frontend design according to our requirements, will future updates or upgraded versions still work properly without affecting our custom design?
Please let us know:
Whether customized frontend changes are compatible with future updates
If there is any recommended approach to ensure smooth upgrades
Any limitations we should be aware of before proceeding with customization
Your guidance will help us plan the customization properly.
1. If you will customise the code then how will you merge the code? If you can manage this then it will work as you will get lifetime updates.
Customisation can never be compatible with original code. Also, note that it will also void the support as no author can support modified code also as per envato support terms
Best approach is to maintain git repo branch and try to merge new updates, but it can be tedious task. Please understand thatvwe cannot assist in customisation
Ok Thank You
Hi how are you? Do you guys have any plans to integrate WhatsApp calls?
We are doing well sir, hope you’re having a good time. whatsapp doesn’t allow AI calls, it is purely for real human calls. If they will open up then we will surely think about it
they have opened and eleven labs has even implemented it as well.
Thats great.. We will check this out.. will create a plan right away. Will update you
Amazing, thank you! 
Can’t wait, this feature would be absolutely fantastic!
Our dev team will surely look into this. Thanks
Can you please add phone number field to the user registration form?
It would be useful for communication and marketing.
Thanks
okay i will share your suggestion with dev team
Great work, however I would like to know if yhese features are in your roadmap : Native multichannel messaging (SMS/WhatsApp/Email),
Deep CRM integrations (HubSpot/Salesforce sync), Compliance workflows & DNC management, Real conversational AI enhancements (objection handling) Advanced telephony features (SIP, barge-in, routing) A/B testing & campaign optimization tools. Thanks
1. Messaging is in pipeline to send automated whatsapp message after call
2. We already support webook to send data & bringing RestAPI addon soon
3. We have planned to bring SIP trunk as well soon
All the by Jan 2026
If it only supports twilio then how can we integrate india virtual number as claimed by you ? if you have solution please let me know. would love to go ahead with your product.
Please read the item description carefully, AgentLabs supports plivo as well which provides Indian Numbers. We have fully tested the Indian numbers provided by Plivo
Great product. In a future update, could you please consider incorporating https://ui.shadcn.com ? Using it would help ensure seamless, scalable CSS and JavaScript styling across both mobile and web. I’ve noticed a few minor styling inconsistencies so far, and I believe this would greatly enhance overall polish and consistency.
We have used Shadcn in Agentlabs. If there is any styling issues then you can report to support after you buy the item, we wil fix it.
I’ll buy after the next update and you said Monday. Thanks for responding.
When is the next update with the Quick CRM? or is that separate product?
Quick CRM is already ready, we will update it on Monday. It will be part of this item only.
Awesome. You are the man!
Welcome.
Hello,
Ticket #4528975 has been generated,
Kindly check and advice. Thanks.
There is no need to share ticket ID here. Our support team will reply as per timeline. Also note that please check support portal homepage for holidays notices.
Comment section is only for pre-sales query
I’m in the UK, will this product work for me? As I’m seeing its Indian numbers, also, shall I wait for the CMS or purchase asap?
Yes you can use Indian numbers if you have an account with plivo. You can buy anytime as you will get lifetime updates
I see you write here “AgentLabs includes a website but does not provide a CMS for editing.”can you explain more in this? 2- Can users purchase numbers from the same website or is there a third-party website? 3-Is it possible to create a mobile phone application? 4- ig i buy extended license what i will get?
1. This mean to make changes on website, you will be required to make changes in code.
2. Your users can buy numbers from agentlabs only via twilio or plivo
3. Yes possible but custom work will be required
4. Extended license will upgrade your support to whatsapp rather ticket and installation
what about subscription plan ? will be in regular license or extended license
You can buy any license to enjoy SaaS features
thank for quick responding, The last question is, how can I benefit from https://diploy.joinsecret.com/
We have partnered with Joinsecret to bring all the premium deals for free for our verified buyers only. Please read the terms mention below the image.
Hi, The product looks very good. Questions: 1) Do you provide complete source code for all licence types? 2) If I buy regular licence now and later buy extended license, will there be any discount on the extended license price?
1. yes 100% source code
2. Codecanyon doesnt have any upgrade option ao not possible
You can buy extended license and get whatsapp support which is most valuable along with installation on priority with updates support as well
Hi,
1. I already have SIP number configured in elevenLabs but not able to use the same in your app.
While you import twilio number please also import Elevenlabs configured SIP numbers as well (this will also solve your Indian number issue I already have indian SIP connections which works very well with ElevenLabs).
2. Please also integrate Livekit.
Thanks
Your suggestion has been noted. Thanks
FYI, we already support Indian numbers via Plivo
Plivo is very expensive they don’t offer SIP to small startup.
You can enable SIP import from Elevenlabs and also to bring down Agentic AI cost you can integrate Likekit this is very cost effective compare to all available AI voice infra.
Hello, I wanted to ask whether you are planning to add some standard, out-of-the-box integrations (for example: Google Calendar sync, and common CRM connectors).
At the moment, for instance, syncing with Google Calendar requires a level of technical setup that a non-technical user would realistically not be able to handle, even though this is generally considered a basic, expected feature.
I’d appreciate knowing if simplifying these integrations is on your roadmap. Thank you
We have webhook for this instance however adding google calendar sync is a good suggestion actually, will share with the dev team.
Great ! thank you very much, because when using this as a SAAS, most user won’t know how to use the normale webhook, actually this software is rich on feature (this is a compliment not a bad thing 
) and to be honest just to use it may be challenging for most user. Do you plan on adding some type of built in help system ? or some scrypt like intro js to help them use it ? this would increase the user retention because at the moment the monetisation for this script is very difficult.. for example right now i see people subscribe and leave after the first use because they dont get how to use it.. if it is not planned, i would like to make the suggestion for this too because to be able to acquire and keep user for a saas is like the first thing… thanks again for the great work !
Thats the good idea & suggestion. I will pass it on to dev team.
The project looks solid and well built.
What’s unclear is how end users are supposed to integrate this into their own websites.
Is there any plan to provide:
An embeddable widget / chatbot script
That can be added to external websites
And trigger automations when visitors interact with it?
At the moment, everything seems usable only inside the SaaS dashboard, which limits real-world use cases.
An embeddable chatbot or widget tied to user automations would significantly improve adoption and usefulness.
Regards from Germany
- Yes website widget is coming in few days with CRM
- Visitors can actually have a web call with it and it can be fully equipped with KBs so trained voice agent like we do have it on our demo website.
- Not really, it is very useful and startups with same idea & tech have been raising millions of $$$, just google AI voice agents and see the industry, Real use-case is AI call automation.
- Website widget is just to attract users, it cannot play for long as it will be mis-used which will lead to lot of credits spend
Thank you for the response. Is the full source code included, so we can customize it or extend the functionality if needed?
Yes 100% codes is included.
