320 comments found.
Ho does numbers work, so if i have a business number and want to integrate this how can this ai answer incoming calls or thi feature is not available ?
If you number is in twilio then you can sync it with agentlabs and start receiving incoming or outgoing calls.
which is better i notice 2 pricing wise or are we meant to use both at the same time – Twilio or Plivo
No you can use any one or both lets your user decide as Plivo support Indian numbers as well.
i dont plan on targeting india, also Plivo has ai agent too, it doesnt make sense so if i get a client i would tell them to create an account to get a phone number or twilio before they can use my service ? or can they generate a number from AgentLabs and also add their number
sending them to does platform is bad for business as im sending them to my competitor
Firstly they dont need to go to plivo or twilio, your customers will buy & release numbers from agentlabs using your keys.
oh okay makes sense ill purchase now
thanks, for any further clarification, feel free to write to us.
done, also the logo on the widget can it be changed i saw someone comment same thing and you said next update
Logo on the website widget is dynamic, user can change and so as admin.
okay – Integrations Salesforce, Hubspot, ZohoCRM, Shopify, Zendesk, and more. do you have this plans? the ai agent can edit an order on shopify, or check status,
You can still connect agentlabs with any 3rd party using webhooks and our upcoming RestAPI plugin.
Agent can do wonders and making an order edit will be an interesting one, will surely this with dev team
Hi also can you add livechat widget like livechat for website and you can train it ai agent to reply and also be able to pass to human, some people may not want to call and would want to chat on the live chat if you could add that, also knowledge base and ticketing, it will then make this platform a one stop shop for automating their customer support and relationship
Okay we will surely consider this in future updates.
Better to share it to our support rather here. Tech team will reply you better. Kindly dont use comment section for support purpose. Thanks
When a user creates a website widget and embeds it on their site, attempting to initiate a call via the widget results in the error “Failed to initialize AI session.” This issue occurs only in the latest updated version; the previous version functions correctly. Additionally, the embedded widget displays “Powered by Agentlabs” on client websites, which undermines the product’s branding. This label should be dynamically replaced with the configured brand name.
Thanks for reporting the widget issue, have shared with the dev team, they fix it in few hrs & update. (Please next time, raise a ticket for this)
Regarding website widget, user’s widget will only have admin’s branding thats how system works.
As bulk calls how many can it make per day, if it depends of the API then for 1m calls how much will it cost ? if a company having 100 people working for tele calling the making 250 calls per day like 250×100 in a day x 28 days and responding to 500 calls in a day. I want to make sure will it be good.
Agentlabs has no such limit, it can even handle million calls a day however the actual limit comes from your provider’s API i.e. elevenlabs or OpenAI voice and your telephone provider twilio or plivo.
You can check their plans for concurrency rates.
When will the new updates and additions arrive? Is the release date clear? Can we say approximately 15 days? We will plan our PR efforts accordingly.
Additionally, we are applying to Plivo, but they haven’t responded at all. What should we do about this?
Thanks for raising this question.
To clarify the update process: whenever you update AgentLabs (or any of our items) from an older version to the latest one, we always provide clear, step-by-step instructions to ensure your existing database remains safe.
There is no need to delete or recreate your database. The correct approach is to replace the application code, back up your `.env` file and database, and then migrate the latest files. This ensures the application is updated, not reinstalled.
We hope this clarifies the process. If you need assistance, our support team can guide you through the steps. Please note that hands-on implementation by our team is available at an additional cost.
Hello,
Thank you for the detailed explanation regarding the update process. That part is clear and noted.
However, to clarify our original question: we were not asking how the update is performed, but rather when the next update will be released.
Specifically, we are currently waiting for two features that were mentioned to be included in an upcoming release. The timing of this update is important for us, because it directly affects our marketing plans. If the update is expected to be released within 15 days or less, we are planning to proceed with our advertising campaigns accordingly.
Could you please clarify:
Whether these two features will be included in the next update
The estimated release timeframe for that update
Additionally, we would like to ask for your guidance on another matter. We have applied to Plivo, but despite multiple attempts over the past month, we have not received any response from them.
From your experience:
Is this normal for Plivo?
Is there a recommended contact method or escalation path we should follow?
Or would you suggest an alternative provider in the meantime?
Thank you in advance for your clarification. This information will help us finalize our rollout and marketing plans.
Best regards,
I dont know which features are you referring to? We are regularly updating the item. We have mentioned on the item page regarding whats coming next.
Regarding plivo, we have no idea about their approval process. We have been approved in just 2 days. You can contact them for this.
Hello,
Thank you for your response.
To clarify, the feature we are referring to is SIP Trunk support. This is one of the key items we are currently waiting for and the main reason we asked about the update timeline.
We have reviewed the “what’s coming next” section on the item page; however, we would like to confirm whether SIP Trunk is planned to be included in the next release, and if so, the estimated timeframe for that update. This information is important for us, as it directly impacts our launch and advertising plans.
Regarding Plivo, thank you for sharing your experience. We will try to reach out to them again and explore alternative contact or escalation options if needed.
Looking forward to your clarification.
Best regards,
SIP trunk plugin will be launched as separate item and is planned to get live by next week.
Thank you for the clarification.
That’s great to hear. Launching the SIP Trunk plugin as a separate item and having it planned to go live by next week works well for us. We will align our planning accordingly.
Appreciate the update and looking forward to the release.
Best regards,
As a suggestion, you could implement support for message management on WhatsApp, allowing agents to both send and receive messages, thus offering two support channels: messaging and phone calls. Thank you!
Thanks for the suggestion however our focus is on calls for now. We will surely add whatsapp message after call in future updates.
Improvement suggestion: When navigating to Admin → SEO Module → Structured Data → Product Schema, updating the details triggers an error. Additionally, during page load the system briefly displays “Agentlabs” before switching to the custom brand name, which looks unprofessional for a SaaS product. I hope it will make the product more amazing.
We have resolved SEO saving issue & logo loading issue and will be updated tomorrow.
Additionally, the embedded widget on client websites displays “Powered by Agentlabs”, which completely undermines the product’s branding. This should be replaced with the configured brand name.
i will get this checked & fixed. Thanks for your valuable feedback
Hello, kindly respond this ticket #4524421
You promised to help me resolve my issue on Monday but I haven’t gotten any response till now
Thank you
Sorry for delay sir, actually due to christmas & new year holidays, our strength has been low for few days, please coop. You will get reply asap.
Hi.. just now i visit your youtube and check you have incoming call agent and out calling agent too, it is great….
but… the sample you showed, the ai reply have serious delay problem, may i know how to solve this? cause it look very robotic feeling, i think customer will off the call cause nowaday client have no patients…
pls advice how to solve….if can solve, we are willing to purchase…
It is not an issue, like we mentioned in the videos, you need brainstorm the agent settings to achieve best speed, clarity & personality.
you mean your system can set better speed?
yes we detailed agent settings
may i ask… your system for incoming call or can call out via ai?
Agentlabs support both inbound & outbound AI Agent calls
The app works well overall, but performance starts to degrade when users upload larger files to the knowledge base for AI training. In testing with ~200 users uploading files averaging 10 MB, the system noticeably slows down.
Offloading documents, images, and other uploaded files to external storage (for example, Amazon S3 or Bunny CDN storage) instead of the main server would likely improve performance and scalability while keeping the app responsive.
Also, there is no way to add the blog post. We will be happy to see them on board.
This is strange as we have testing 10 GB of data in KB embedding and we didnt see any slowness. You raise ticket for this and share Pm2 logs where you see processing taking time or stuck.. if its doesnt then you might need to upgrade your server RAM.
Yes we will bring external storage by Jan end.
We dont have blogs in agentlabs and have no plans for that as well.
Any plans for a mobile app? A professional mobile app would significantly increase the product’s value and could be sold as a separate add-on.
Currently it is not in plan however we are adding REST-API plugin soon, so that can be used for building app. I will update if it will be added in our task list.
Pre purchase question 1. Can you use Whatsapp call for inbound and outbound with AI ? 2. CRM : AI can followup schedule lead (Like appointment need followup section) by Call Phone or Whatsapp call automatic? 3. If buy Agentlabs regular license within 31st December installation is free ? and how soon can install in my server ? 4. eCommerce order status check by AI inbound call or outbound call ? 5. eCommerce order can receive by AI outbound or inbound call ? 6. Can I add manually Minutes in Billing because we may use others standalone system, but billing should be from one place (like Whatsapp call). 7. System Version can be auto update ? because you updating version every week.
1. Agentlabs doesnt support whatsapp calling
2. No AI will only schedule calls as per campaign set
3. Yes, & installation will take 3-4 working days
4. No in-built but can be customised
5. Yes you can setup order form and can send same info to your CRM via webhook
6. Yes you can assign any mins to any user
7. No we dont support auto update as it will allow us to checkin in to your privacy.
Our weekly updates are coming as its new item, so we are working however with time, it wil be monthly updates and updating is easy, few steps and you are done.
Hello, a pre-purchase question! I’m confused about the ElevenLabs API pricing. Can you please help me with what is the cost per minute is and what the recommended plan to start with is? I’m asking this question because I want to make sure I set healthy margins when pricing the plans. as per your experience, would you be able to tell me what the average profit margins could be?
When you check elevenlabs plan, check for mins available , check image below, start with any plan with suits your budget & scale. margins & profitability depends on several factors, would suggest you to first use AgentLabs for yourself, check which model works best, what’s the pricing coming etc.. then you can draw the margins.
https://ibb.co/fYLp27h8Hi!
What is the total cost of the program with the extended license? Does the current offer include the full setup and installation free of charge? Also no Problem for Call-Agent in Switzerland? (German) also possible to add Swiss-German language?
Best Regards
Hello Sir,
Yes extended license will give you free installation. Elevenlabs & OpenAi Voice both do support German Language so yes it will work. For more details, please check below urls :
https://elevenlabs.io/docs/overview/modelsHi, congratulations on crossing 100+ sales! I’ve been following your progress closely and was really looking forward to your latest update. I do have a few questions that I had asked earlier as well:
1. When are you planning to release the REST API update?
2. Will it be possible to connect the WhatsApp Business API so messages can be sent automatically based on call conversations?
3. Can this system be configured to work with ElevenLabs + Plivo for calls, without requiring a Twilio account?
4. Is the frontend customizable? If yes, what level of customization is supported? Also, what upcoming features or updates are planned?
5. Lastly, which AI model do you recommend for the best scalability and performance? How is usage charged, and how can we estimate costs so we can price plans for our end users—from basic to premium tiers? Looking forward to your reply
1. REST API will be launched as separate plugin very soon
2. You can use it via webhook as well, we have webhook which can send event updates to any software
3. Plivo is supported with OpenAI, however we are also launching SIP Trunk with elevenlabs so it will be possible however SIP Trunk will be separate item.
4. We dont support for customisation, you will get 100% code, do it anything.
5. Elevenlabs (enterprise plan) with twilio for international market is best if you have good scale.
Congratulations on your 100 sales milestone. I wish you more and rapid sales
Thank you, sir. This is possible because of your support and the trust shown by our early buyers. We are committed to continuously improving the product and making it one of the best items on the platform.
You’re welcome, keep up the good work.
Also, kindly pay attention to some of the issues raised by some people in the comment about on-boarding and the Plivo-Twilio-OpenAi thing.
Thank you for the great job
Is the documentation that comes with the purchased package going to be updated for the newer versions? I do not see mention of the version 3 features in the existing documentation.
Ye we will update the document soon however installation process remains same.
Great. Thanks for the confirmation. Also, I have not yet installed the application but when I open the documentation by loading the index.html in the browser, the images referenced by the documentation do not load. One needs to launch the documentation in a local web server for the referenced images to show. Is this how the documentation is supposed to be used?
You can .md document which in code folder if HTML doc is not working, however document should open properly its simple html css doc
Thanks once again for your response.
Welcome sir. Incase you face any issue, pls raise a ticket, our support team will surely assist
Our trial request was not approved despite multiple attempts. Is there an alternative onboarding or compliance process to access Plivo APIs? How to test plivo ?
Plivo doesnt accept application like a normal website. You need to have business email id with registered company document and a legal use-case. However if they still doesnt accept your request then we cannot help in that.
Hello, The latest update introduced Voice AI integrations (Twilio + OpenAI Realtime and Plivo + OpenAI Realtime). While this is a valuable addition, it also introduces an extra layer of complexity for end users. In the Manage Connections section, users now see three tabs:
Twilio + ElevenLabs Plivo + OpenAI Twilio + OpenAI
This is extremely confusing for our users. Most of them only expect to see a phone number and the agent to connect, as it was before. I attempted to keep both OpenAI Realtime integrations inactive in the main configuration so that only the original behavior would be visible. However, even when these integrations are inactive, the tabs still appear. Would it be possible to make these tabs visible only when the corresponding integration is explicitly enabled by an admin? This would greatly simplify the user experience and avoid unnecessary confusion. Thank you.
Please raise a ticket and share the screenshot for this engine enabled and still showing, we will fix it asap.
