318 comments found.
It will be better if you have Live Update version button in admin section, so user can update latest version code and database in single click. do you have any plan implement it ?
There is no plan for now, may be in future.
Hello,
Some usage questions please :
- At the end of a incoming call, how can i have the agent to send me an email summary of the call? can se set a different email per agent ? should we just say it in the prompt ?
- For redirection, right now there is at the bottom a way to redirect to 1 phone number.. how can i set more options ? like for sales redirect to this number:888-888-8888, for Accounting redirect to this number 999-999-9999 and everything else 555-555-5555. Can this be set directly in the prompt ?
- Also when setting up an agent right now, i can see i can select the default language to english for example, i did check the option detect language, then i call and speak english it is fine, i switch to korean, it is telling me it can speak english only, i try to speak in spanish it says the same.. there seams to be an issue because i picked english only ? can you please clarify how to use this properly so the agent can just reply in the language that it is spoken to.. i just want to confirm that i did pick a voice that support those language.
Thanks for the great work!
1. Agent cannot send any such email however you can use webhooks
2. You can use flow module to set the flow in a way to support this however this wont be natively supported
3. For support, raise ticket please
Hello, thank you for your reply When you say “Agent cannot send any such email however you can use webhooks”, can you please clarify because from what i understand you need flow to use webhook, but flow doesn’t work with incoming agent, only outgoing ? is there a way to link flow to an incoming call agent ? thank you
See, we have webhooks in agentlabs which allows you to receive call/campaign events data, so you can use make.com or similar tools to trigger your email server when call is completed.
Hi any demo logins avalible instead registration?
Live demo is not available sir due to security issues
Features suggestions. 1. SMS node in the call flow builder to send SMS to admin or the user
2. Export and Import flow
These features will be used for most users
Noted.
If we are using a single (shared) OpenAI account and a single Twilio account to handle AI agent calls for multiple clients, how should we:
1. Calculate billing separately for each user/client?
2. Define a credit value so that we do not incur losses due to OpenAI and Twilio usage costs?
3. Handle different country calling rates, since Twilio pricing varies by destination country (for example, one client calling the USA and another calling the UAE)?
Specifically: Twilio charges different per-minute rates based on country codes. OpenAI voice usage also has per-minute costs.
How should we calculate or define a credit system that fairly accounts for these differences while maintaining profitability?
I understand your situation however we have credit system where you can calculate a upper cost as per twilio & openai and set credit packages as per same if your target audience is worldwide.
For example: Lets assume that $0.015 per min call for you then keep min 75-100% margin on this and set credit package on this. 100 credits for $8-10 to keep enough margin.
Can you please clarify what you mean by “ElevenLabs Native SIP Trunk which supports 10+ SIP providers” which you are going to release soon as separate plugin?
Specifically:
1-Will the SIP providers be fixed/pre-integrated (similar to how Twilio or Plivo are currently handled), meaning we can only choose from those 10+ vendors?
2-Or will the platform allow us to add any SIP provider of our choice by pointing to our own VoIP/SBC/Gateway (via static IP, SIP URI, or IP-to-IP routing) so we can use existing wholesale VoIP carriers?
3-If custom SIP providers are supported, how will billing and call rating be handled? Example: will call billing remain external at the SIP provider level? Or will AgentLabs expose CDRs/usage so we can map them to SIP provider invoices?
You will get documentation and complete details once it will be launched. Please wait till then. thanks
Thanks for the update. Understood that full documentation will be provided upon release. For planning purposes, could you clarify two quick points so we can prepare our deployment model accordingly:
1-Will the upcoming ElevenLabs Native SIP module support custom SIP providers (via IP authentication), or will it be limited to a list of pre-integrated carriers?
2-Do you have an estimated release window for the module so we can align our infrastructure plans?
1. Elevenlabs supports a list of SIP providers and only those will be supported 2. Its under development, hopefully by Feb
I want to update my current system without doing a complete over whole of the existing installation. Are there specific files for this?
Sir, due to some unavoidable reasons, our support team has been unable to work, please allow this week as we assure to fix your issues by Sunday.
Thanks for your understanding
Hello, could you help me attend to ticket #4524421
I have been waiting for a response for over two days and I don’t if I should proceed too install the new version or wait for reply on the ticket.
Thanks
Sir, due to some unavoidable reasons, our support team has been unable to work, please allow this week as we assure to fix your issues by Sunday.
Thanks for your understanding
Alright, thank you
Hello, you promised to help me fix my issue on Sunday, but this is Tuesday and I haven’t heard from you.
Hi can you please connect to whatsapp +919310797700
How the CRM works, Any Video tutorials ? Any promotional offer for New Year (like free installation) ?
We will make video tutorials soon, more coming by next week. | No offer for now.
IS SIP Trunk feature available now ?
Not nowz however we will add plugin soon. It will be a separate item.
Pre-purchase query: Since, this is a mere website wherein all app features are driven by API calls to Twillio , OAI & 11Labs , why not release a Laravel / PHP version that can be hosted on shared server ??
As for now , what’s the kind of suggested median config for let’s say Hostinger VPS ?
Thank you for your question – this is a very valid point.
Although AgentLabs may appear like a simple website, it is actually a real-time AI calling platform, not just an API wrapper. The system depends on persistent WebSocket connections, live audio streaming, background workers, and event-driven processing, which are not supported on shared hosting environments.
Why not a Laravel / PHP version on shared hosting?
- Real-time voice streaming (Twilio ↔ OPENAI ↔ ElevenLabs) requires long-running processes
- WebSockets, SIP handling, and concurrent call sessions are not possible on shared servers
- Queue workers and live call orchestration cannot run reliably in PHP shared hosting
- Overall stability, scalability, and call quality would be compromised
Because of these technical limitations, a shared-hosting PHP/Laravel version would break core functionality and result in a poor user experience.
Recommended VPS Configuration (Median Setup)
- 2 vCPU
- 4 GB RAM
- 40–50 GB SSD
- Ubuntu 20.04 / 22.04 LTS
- Node.js 18+
- PM2 for process management
This configuration works well on providers such as Hostinger VPS, DigitalOcean, aws, etc.
In summary, AgentLabs is designed as an infrastructure-grade AI calling system, not a traditional PHP website. A VPS is required to ensure reliability, performance, and real-time voice quality.
Ok ! But, why websocket ? Does it also doubles as chatbot apart from calling ?
Without websocket, how are you going to make or receive calls? Thats how it works.
I purchased one more script during Black Friday for slack that use Web sockets for free calling , conference & chat . But they’re not using Twillio API like you.
So I was wondering what’s the exact role of websocket when Twillio is already facilitating the two way communication via its own websocket ?
Look, twilio websocket works for them, not for you, you need to have your own websocket in order to process the connection without that you cannot even connect.
We have 3 engines on agentlabs which works on websockets - elevenlabs works natively with twilio - OpenAI <> twilio works on our infra - OpenAI <> plivo works on our infra
Own infra means websockets & all the arrangements we have development to make the calling smooth.
If you need more knowledge on websockets, please try google. Thanks
Ok ! Is the entire user onboarding process is via Twilio / Plivo ? Does user get to know that they’re using Twilio / Plivo and not really Agent Lab ? Or we tell users clearly in the beginning that everything is being done via API of Twilio / Plivo ? Can they buy numbers from our website or via Twilio only ?
Please confirm SIP Trunk features, As its a Option to add static IP to route calls on VoIP switch ? or a option where can add any SIP Provider company IP address/ Gateway to route calls directly from Agentlabs? Also please confirm if adding sip trunk that will be compatible with Open AI and Eventlabs both as current combinations are going on with twilio and pivilio ?
We will be adding Elevenlabs Native SIP Trunk which support 10+ SIP providers.
It means these 10 SIP Providers will be fixed like twilio or pivilio ? or we can add any sip provider as per our choice by VoIP IP Gateway directly to any voip provider company ? and if yes (we can add any sip provider then how can see biling with that sip provider ?).
hi,
The installation done by you is having some issues. i have raised ticket 2 days back, still waiting for reply
Let me tell you that we dont work on weekends. You need to keep patience to get free installation & support. And please dont use comment section for support. Thanks
he product itself is very good, but we noticed that monetization could be challenging. Many users create an account and then leave because the onboarding feels complicated — for example, buying a number, completing KYC verification, etc. A common question from customers is whether they can use their own existing number instead.
If something like this ( where user can use their own existing number ) is planned, it would significantly improve adoption and conversion. With a simpler onboarding flow, this project could easily become one of the most SaaS-ready products on the entire platform.
Allowing Customers to add their own number requires SIP TRUNK which we are launching soon as a plugin.
and to make onboarding easy, we suggest to create product onboarding videos for your own clients or walkthrough as there are lot of free tools out there and target on quality rather quantity of clients as few of our users are even started making good revenue. Wish you good luck
Thanks. When do you think SIP TRUNK will be added?
Our team is working on it.. I dont have any timeline but expect it soon.
can i use my own sip number from tata telecome india
We are launching SIP TRUNK plugin soon then you will be able to use.
Weldone for the Job weldone. I have a feature request, I don’t know if it is possible to implement it into the system.
Can we have different credit charges for Elevenlabs Voice and OpenAi voice (e.g Elevenlabs voice = 5 credits/min || OpenAi Voice = 1 credit/min)
In my Country (and I believe in most countries outside US and Europe), Elevenlabs is very expensive and this means that mose businesses would not be able to afford it.
But with this option, users can choose their voice and be aware of the cost implications.
For users who can’t afford ElevenLabs, they can use OpenAi and use less call credit.
Also, I have a suggestion about the KYC. Can we have more fields like; - Full Legal Name - Date of Birth - Residential Address - Nationality/Citizenship - Contact Information: Email address and phone number.
Then make all document upload fields optional. I want a situation where an individual can also fill the KYC form. What we have now is only for Companies.
Apologies if I am making much requests, I just wanted to contribute to the development of this great product.
Thanks
Thanks for writing. This can be done for sure however we cannot accommodate this in the core item. You can get this done by customisation. We are available for custom work. Contact us via whatsapp.
Hi, do you have integration with Hubspot or salesforce?
Agentlab doesnt support native integration however you can use our webhooks & make.com to connect it with any software to share events.
Hello, and congratulations on the update with the language management system. I really appreciate it. Keep up the good work!
Thanks
Ho does numbers work, so if i have a business number and want to integrate this how can this ai answer incoming calls or thi feature is not available ?
If you number is in twilio then you can sync it with agentlabs and start receiving incoming or outgoing calls.
which is better i notice 2 pricing wise or are we meant to use both at the same time – Twilio or Plivo
No you can use any one or both lets your user decide as Plivo support Indian numbers as well.
i dont plan on targeting india, also Plivo has ai agent too, it doesnt make sense so if i get a client i would tell them to create an account to get a phone number or twilio before they can use my service ? or can they generate a number from AgentLabs and also add their number
sending them to does platform is bad for business as im sending them to my competitor
Firstly they dont need to go to plivo or twilio, your customers will buy & release numbers from agentlabs using your keys.
oh okay makes sense ill purchase now
thanks, for any further clarification, feel free to write to us.
done, also the logo on the widget can it be changed i saw someone comment same thing and you said next update
Logo on the website widget is dynamic, user can change and so as admin.
okay – Integrations Salesforce, Hubspot, ZohoCRM, Shopify, Zendesk, and more. do you have this plans? the ai agent can edit an order on shopify, or check status,
You can still connect agentlabs with any 3rd party using webhooks and our upcoming RestAPI plugin.
Agent can do wonders and making an order edit will be an interesting one, will surely this with dev team
Hi also can you add livechat widget like livechat for website and you can train it ai agent to reply and also be able to pass to human, some people may not want to call and would want to chat on the live chat if you could add that, also knowledge base and ticketing, it will then make this platform a one stop shop for automating their customer support and relationship
Okay we will surely consider this in future updates.
Better to share it to our support rather here. Tech team will reply you better. Kindly dont use comment section for support purpose. Thanks
When a user creates a website widget and embeds it on their site, attempting to initiate a call via the widget results in the error “Failed to initialize AI session.” This issue occurs only in the latest updated version; the previous version functions correctly. Additionally, the embedded widget displays “Powered by Agentlabs” on client websites, which undermines the product’s branding. This label should be dynamically replaced with the configured brand name.
Thanks for reporting the widget issue, have shared with the dev team, they fix it in few hrs & update. (Please next time, raise a ticket for this)
Regarding website widget, user’s widget will only have admin’s branding thats how system works.
