70 comments found.
Can you provide SaaS option and support for multiple domains?
No, currently we do not offer a SaaS option or support for multiple domains.
presale question how does the ticket work does it auto assign to agents or is it department base who has the department will see the ticket
also does your ticket system have this feature if not could this be a feature update example https://gyazo.com/8ac5092d6c5c0ad25f57c29f9cf8f37e shows role after name like support or staff
Yes, department ticket are available.
how does it work so under category do i assign a person under group user and only they see tickets then
Please advise, this will also allow us to keep a track of email replies via both the support and customer to be managed via the portal, and will the email thread be retained?
Please advise.
You can get an email notification with a new reply. When you reply via email, the system cannot sync the message.
Is there a way we can integrate this into our flutter app?
There isn’t an automated integration available at the moment. However, you can implement it in your Flutter app by customizing the code to fit your requirements.
When I attempted to install the software, I received an error message stating, “Code Not Updated, Please Download Latest.” This error prevented me from successfully installing and using Zaidesk as intended. I believe this might be due to an outdated version of the product.
I am trying to setup Deskzai – Customer Support System | Helpdesk | Support Ticket.
Please create a ticket: https://ticket.zainikthemes.com/
Our support team will help you asap.
When new update released? Currently, it’s not looking like a demo. Please update it asap
Will update tomorrow.
Thanks
okay, waiting…
hi, Would this be possible:
Someone submits a ticket
AI responds via email (automatically)
Then customer responds
and AI continues to respond (as in a thread/chain)—(automatically)?
Thanks!
you need customization for it
Please clarify if multilingual articles are supported
yes
Will you provide the source code when we do the purchase
yes
How can I contact you , can you share with me your WhatsApp number
+8801952973806
Does this system comes with an on-site livechat integration? And if not. Is it planned in the future? So your customers can intefgrate a code which have an live chat window on site?
we note your point. we will try to do it in future update
The images does not show during the comments as shown in demo version
Create a ticket please : https://ticket.zainikthemes.com/
yes in demo version available this functionality, but there is no such function available after the purchase of this products. No image upload/show in comments section
Create a ticket please : https://ticket.zainikthemes.com/
Please create a ticket our support team will check and help you.
zainiktheme, i had created my own pc after download, but there is not such function available . please update
Hi mobile app?
No mobile app
Can you explain the promotional offer box on the product page? Do you charge extra based on the number of users we add to the help system? How does that work?
please check our demo and documentation and review our feature, which is exist or not, maybe its clear your confusion
Hello. I’m thinking about making the purchase, but I need the SaaS version (addon). Have you abandoned the SaaS version? Is it no longer available or will you release it again? I depend on the SaaS version to purchase your product.
We have plans but it depends on our availability
Can the application works for multiple email support? Such as business A of mine is abc@eee and business B of is abd@ddd
You have to our take customization service for this feature
if vs saas version, which one better?
Saas version is not available right now
Hello,
I purchased your product, I am currently testing the installation on my cloud server. Unfortunately, I am encountering a 500 Internal Server Error during the installation process. The error occurs immediately, and I am unable to access the service check page.
I have also tried to install on a local server, but I am experiencing the same 500 error there as well.
Could you please assist me in resolving this issue? Any guidance or troubleshooting steps would be greatly appreciated.
Thank you for your support.
I´ve sent the ticket support days ago and I´m not getting any response.
Resolved, but I just install this item in server. After login as a admin it redirect 404 page. (admin/dashboard) route are not available. Could you please solve this and update your script.
Is anyone giving support in https://ticket.zainikthemes.com/ ??? i´m waiting for days
Our whole country was out of internet and broadband last 7 days almost. From today again the internet is reformed. But still its bit slow.
We are trying to get back the work.
Sorry for the inconvenience.
Démo not working
It is working. Check now.
it is not possible to create a new ticket. please verify
Check now. It is working.
