71 comments found.
Hello ,
Pre-order questions.
I read through the details on the product page even without testing the demo, I gave kudos to the developer team, great work.
My questions.
1. Is it possible to integrate the chat as widget to other website? With that we will get our customers covered in real time.
2. Does it support SSO, which will allow users who already sign up on our website to login with thier account without having to signup again to create ticket?
3. Can the agents create ticket on behalf of customers and the customer can follow up in their mail?
4. Can the AI be connected to the knowledge base where it can answer base on what is available in the knowledgebase, with that the response will be precise about what we do.
Suggestion
Can you please make the knowledge base support pagenation ( what I mean is, there are several articles that has to do with a particular topic, once you are done reading the first one you can easily click next or click back). I don’t know f you understand me.
Thank you.
Sorry, these features are not available right now.
Thanks for your response, is there any hope that any of it will be integrated soon, most especially no 2&3?
Thanks.
No.
But we offer paid customization services.
Thanks
I just install this item in server. After login as a admin it redirect 404 page. (admin/dashboard) route are not available. Could you please solve this and update your script.
Please create a ticket: https://ticket.zainikthemes.com/
Hi, How to enable SaaS after buying this script? I think you had SaaS available previously?
SaaS version is not available right now.
Is there a way to charge a fee to submit a ticket?
Sorry not available right now. We have noted your point.
Is it possible to add the bot with ChatGPT on WhatsApp?
We have taken note of your points. We will discuss this topic for further consideration.
hello , it’s can be RTL ?
Yes. To add it, you need to go to the language settings.
hi just a pre sale question, is it possible to integrate this to LMSZAI system so it will just be one system
Sorry not possible.
I bought your script and install my linux (Direct Admin) server.
But when i try to nstall i see 500 SERVER ERROR.
What should i do for solve it ?
Create a ticket please.
Hi,
The demo credentials are not working, we would like to test it before purchasing, please assist us
It’s working. Please check now.
Is this a SAAS script?
No, we are currently working on it.
Is the live chat able to be used at other locations like if I wanted it on my main site and other places?
Still waiting a reply from 3 days, yet you guys replied to someone sooner? That’s really bad customer service.
No, its only for agent and customer
Will it be possible to make it so there is live chat outside the system? I would like to have it beyond the ticket system
We offer customization services that could enable this functionality specifically for your requirements. If you’re interested, we would be glad to discuss.
SAAS ?
No, we are currently working on it.
hello i want to have a multiple and a different acounts in their system, everyone whith their private data, email notifications, etc.,, this system can be suported this? Thanks
Our system does support this feature.
how does ai reply works in this system?
You need to add the GPT chat key to the settings. This will enable the AI reply option on the ticket view page. The AI will provide an answer based on the previous response.
Presale Question: Does this support email to ticket or email piping?
all good, it supports the feature i need
Just received a new update email. Please what are these updates?
- Security and patch update - Issue Fixing, - Code Optimization
This is vague. Please name the code sections.
Hello, the script is not working correctly. When creating categories they do not appear in the admin but they do appear in the DB. You put the logo but you don’t see the change. Saves but does not update. If it is not fixed I will request a refund or you will reimburse me.
Please create ticket : https://ticket.zainikthemes.com/
Both issues are working on our site. Please check the video
https://www.loom.com/share/929914d193a443c4ab30eb1129380f77?sid=11b66fa5-387b-4f34-ba79-2e3c9ad119bbHi, I am interested in your product but would like to know if the code automatically sends email notifications to users and agents/admins when a ticket is created or when the ticket is updated. Also if there is google socialite login.
Thanks
Yes, all types of users will get email notifications for creating tickets or changing ticket status. The system has both Google and Facebook social login.
