15938 comments found.
Hello Team,
I would like to raise an important concern regarding the inconsistency between the website and the mobile application.
Currently, many features and add-ons available on the website are not available in the mobile app. From a business and user experience perspective, this is a serious issue. When a new feature, add-on, or update is introduced, it should be reflected on both the website and the application at the same time so they remain aligned.
In most professional platforms, the website and the mobile app represent the same system. Whether a user accesses the service via the website or the app, they expect the same features and functionality.
This mismatch may: • Confuse users • Reduce trust in the platform • Negatively affect user adoption of the mobile app
Please clarify: 1. Why all website features are not available in the mobile app 2. Whether future updates will be synchronized between both platforms 3. If there is a roadmap to make the app fully compatible with the website
Looking forward to your explanation and solution.
Would you please send us item support ticket from here regarding your queries http://support.activeitzone.com
Your support is very slow, I’ve been your customer for over 7 years. I’ve paid so much money to you guys but I haven’t asked for one single support until now that I need you guys the most. I have to wait over 48 hours to hear from you guys each time I need a reply. And anytime I hear from you guys you are not definite. Can you please attend to my need on ticket number #3647. Can I know all you need in one message to help me with installation. I will provide, then you go ahead to help me?
Thank you for your message. After reviewing your support ticket, we would like to clarify the timeline for better understanding.
Our support team requested the mobile app purchase code on Thursday at 11:59. The correct purchase code was received from your side at 22:02 on Thursday, which was after our official office hours. As mentioned on every support ticket, Friday and Saturday are our weekly off days, so support activities resume on the next working day. You may refer to this screenshot for clarification: https://prnt.sc/3C4ZkSkupPBkFor this reason, the delay was not due to slow support. Additionally, locating the purchase code is handled through the Envato system and is not managed by authors. Envato provides clear instructions for finding it.
Please rest assured that on regular working days, our support team will assist you promptly. Thank you for your understanding.
Ok, I am waiting patiently.
Thanks
Hello Active Ecommerce team, I want to purchase the Shiprocket and GST addons, but I’m unable to install and update the addons after installing CMS version 10.2. A 500 error is showing when I try to update the addons. Please check ticket number #3664 and resolve this issue as soon as possible.
Please download the files once again and then update once again. We already post the bug fixing update today.
I downloaded the add-on files again and tried to update and install them, but the same problem occurred again. A 500 error is showing while installing the add-on. Have you also released a software update for CMS version 10.2?
Hello Sir, I have just purchased Active eCommerce Shiprocket Add-on and Active eCommerce GST Add-on. I am facing problem while installing these addons. The system is asking me to activate the addons first but the name of both the addons is not showing in your activation link:- https://activitzone.com/activation/addon. Please tell me how to activate them?
Please avoid posting the same comment repeatedly. We have already responded to this concern on your earlier comment.
Sir, I completed the task you assigned me approximately 8 hours ago. Please check ticket #3664. If your activation system isn’t ready yet, is it really necessary to publish the add-ons first?
Hello, does this system support having multiple warehouses? I could not find it in the admin dashboard
Thanks for your interest regarding our item.
We are on development for the proper invendotry system which will cover the warehouse system.
Warehouse management will be available with the inventory system.
Are you planning any discounts for the new year? I’d like to buy something.
Thanks for your interest regarding our item. Actually the discount campaign is organized by marketplace. The highest sale campaign named cyber Monday is over for this year already. So the campaign for discount may not available for this year.
What is the difference between a Standard License and an Extended License?
If I purchase a Standard License, will I be able to access all updates for life?
Also, I want to make online purchases through my website and use the iyzico payment channel.
In future updates, could you activate NetGMS, the most popular SMS service provider for Turkey? You can access the API at https://www.netgsm.com.tr/gelistiriciler/
With a Regular License, you receive the complete feature set, limited to one domain.
The Extended License includes free installation by our team and priority support for future issues and requests. Also you can use the item for multiple domain.
Regarding the SMS provider, we will review feasibility and may include it in a future update. If this is time-critical for you, we can deliver it as a paid custom service.
Hello Sir,
In a word, it’s an excellent piece of work. I had the opportunity to examine the admin panel demo in detail. It resembles the Trendyol online shopping site in Türkiye and is very detailed.
- I couldn’t find the bank transfer option for payment in the demo panel. Is this feature available? For example: Select Bank Transfer, enter bank details, and upload the receipt. Then, control and confirm the payment from the panel.
- Customer reviews would be great on the blog page.
-They’re right about the speed. I can see it’s slower than it needs to be. So, do you plan to work on a solution for this in the future?
- I couldn’t find the invoice processing section. I couldn’t see the invoice creation and preview area.
- In the admin panel, select font-family and try uploading a new font; that might be a good idea.
NetGSM, the SMS provider in Türkiye, will be awaiting further updates.
I also recommend you check out the most popular e-invoice integration site: https://birfatura.com/e-commerce-integration
Overall, an excellent job. Congratulations! For providing such an inspiring infrastructure.
I need confirmation, please, before purchasing. I will be getting a standard license. Is it true that I will be able to download all updates for free for life?
Thank you very much. I wish you success. I hope everything goes well.
For demo purposes, several options are intentionally adjusted. The demo runs all panels at the same time (Admin, Seller, Customer, and Delivery), which is not how the system is used in real-life scenarios. As a result, the demo may appear slower than actual usage. In real operation, users access only their respective panels, so performance is significantly faster. With a Regular License, you will receive lifetime updates with full feature availability for one domain.
the seller store only shows products under: Featured Products, New Arrival Products, Last Viewed Products.
So, if the sellers doesn’t select the Featured option and doesn’t create a New Arrival Products listing how and where dose the seller products show in the store? there must be a default view of the seller products in the store
We do not get such issue you are facing. It will need to check from your project so please renew you support and then send us item support ticket from here http://support.activeitzone.com
Thank you for your question. If a seller does not have any featured products, the New Arrivals section will automatically display the seller’s products in their published order. Additionally, all of the seller’s products are always available in the All Products section.
Let’s see we the author are providing only the item. We already check this issue from different server and we do not face such issue. It’s not from item side issue.
i send you screen proof, than how can you say that you not face this issue
You send the screenshot of your project. We checked your issue too. Do you have any option to change your server?
Active e-commerce platform is feature-rich and modern, yet both the website and the app are performing too much slow. The company shoul take necessary steps to address this issue.
Website speed or loading time does not depend on the script alone—it is also affected by factors such as data volume, server performance, caching configuration, and overall site management. When these elements are properly managed, the system performs efficiently.
Please note that a significant number of performance issues we see are caused by the use of unauthorized or null copies of add-ons and apps. Such usage often leads to instability and slower performance compared to an authentic setup.
If you are experiencing any issues, you are welcome to contact us through the official item support channel, and we’ll be happy to review your case.
Additionally, according to our records, your item support period expired in May 2023 (over 30 months ago). Since then, we have released 60+ updates, including many new features and improvements—developed through continuous effort and investment from our team.
To ensure fairness and to continue receiving technical assistance, we kindly request that you renew your item support package. This will allow us to provide proper support and troubleshooting going forward.
auto translations stops at line (2113) for all languages.
this is a general problem, not just only me, so pass it to your team, thanks.
This is not an item-related issue, nor is it a general problem. The same feature is actively used by thousands of customers simultaneously without issue.
We’ve also noticed that you consistently avoid addressing the support renewal requirement, while continuing to raise concerns—often related to issues created by your own configuration—after receiving updates. This approach is unfair and counterproductive.
To move forward constructively, we request respectful to renew your support pack, neither stop commenting to save our valuable time which is only dedicated for support enable customers, NOT for long time support expired customer.
I manually uploaded the file to the root directory, extracted the files, replaced the existing ones, and went to the home page , but nothing happened. I couldn’t upgrade and I’m still stuck on the previous version.
Any advice?
The upload issue is caused by your server-side upload limit, which is why the process never completes. This is not an issue with the item itself.
Additionally, your support period expired in October 2023 (over 25 months ago). Since then, you have received 40+ updates containing numerous new features and improvements, delivered through our continuous development effort.
To maintain fairness and provide further assistance, please renew your item support package to continue receiving support.
Thank you. I appreciate the great effort and the wonderful updates. I’ve already purchased the script three times and all the plugins once, and I’ve customized it with you before. Therefore, I can say that I’m always willing to renew my support, but this should only be done when needed, not just for a simple inquiry. We kindly ask for your patience, and sorry for the disturbance. Thank you very much. I have successfully upgraded
Nice to hear about the issue solution.
New Release for Active eCommerce CMS
We’re excited to launch the Active eCommerce GST Add-on—a complete GST compliance solution covering both admin and multi-vendor seller workflows.
This is a feature-rich, production-ready add-on, and its full capabilities go beyond a short description.
Explore details here: https://codecanyon.net/item/active-ecommerce-gst-addon/61210282
Hi if i purchase ACTIVE Cms ecommerce Webapp can i purchase Delivery and Mobile App for user as well do u have product for that as well Urgent Answer needed
Do you purchase this item from your this account?
I have to purchase just confirming before i goahead with purchase is it with User mobile app and delivery app ? please confirm
also can set products as available on pincode delivery ?
Thank you for your interest. Yes, we do offer mobile applications; however, they are not included by default and must be purchased separately. Check all our Apps and Add-ons from here https://codecanyon.net/user/activeitzone/portfolio
At the moment, we do not provide a pincode-based delivery system. Please feel free to let us know if you need further clarification or have any additional questions.
in the upcoming shipping addon are we getting ekart, delivery also
Nope. We will release Shiprocket.
ok, When can we expect these ekart, delivery
It’s totally depends on customer demand. If customer demand will increase then we will implement. Or else we can help you by custom service.
can i customize the css ? and how much for the bundle ?
what is the difference between active ecommerce and the shop? do you have wallet for user?
Thank you for your interest in our product.
Once you purchase the item, you’ll receive the complete source code, giving you full freedom to customize and extend it based on your business needs. The item already includes a built-in wallet system.
Please note that Active eCommerce CMS and The Shop are two distinct products, designed for different use cases:
Active eCommerce CMS is built with Laravel on the backend and Bootstrap on the frontend.
The Shop uses Laravel for backend operations and Vue.js for a modern, dynamic frontend experience.
Each product is sold individually—we do not offer bundled packages. This ensures you only invest in the solution that best fits your requirements.
customize like joomla? position module, layout ???
Nope this is not Joomla based item.
i said the costumization do we have position module and layout to change the header and the module design
do you have a video that show me how to customize
Do you purchase this item yet?
it’s a big project for my client before doing anything i got to be sure your script fit what i want to do. first the template i got to have liberty to change it, layout, module position, i used to work with joomla but now joomla is late with mobile app, i don’t use pwa, i want to purchase yours addons, it’s a big investement and i don’t wanna be wrong
It’s understandable that you want to be confident before making a decision. Since every project has unique requirements and we don’t yet have full details about your client’s needs, it’s difficult for us to say with certainty whether the item will be a perfect fit.
To make this easier for you, we’ve provided a fully functional live demo, including all features and complete admin panel access, so you can explore the system in detail. By reviewing the demo, you’ll be able to clearly see how everything works and decide whether it matches your expectations.
https://demo.activeitzone.com/ecommerce/
https://demo.activeitzone.com/ecommerce/login
can i built a template like https://www.crateandbarrel.com/ or amazone with your script
We have multiple homepage design available. Check from here https://url-shortener.me/4Y7M
It’s possible to make any kind of homepage design. You can customize any design you need. Thanks.
Dear Team I sell digital products but I am not able to add any third party links to the digital products. Please add this option. So that we can add other links including Google Drive. Please do this.
Thanks for your suggestion.
I have complained to you about the same issue in the previous update and despite the new update, this issue has not been resolved. If we attach a video link, either a long video or a short video on YouTube, the video does not show on the product detail page of the website. And even if we attach an internal video that you have provided to the system, the video does not show. Why don’t your developers look into this issue? Please fix it in this update and update it hiddenly and let hiddenlyso that I can update it again.
For making the system more reliable and lucrative we set the vide on product image box. Please check this screenshot https://prnt.sc/gyyUUYCBf-cI
There is no error on video uploading section and it works finely.
According to your account details, your support period expired in September 2022 — over 40 months ago. During this time, you’ve received 70+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
I have updated the website and I am not seeing the video on the product detail page, although the video is attached from YouTube, but the video section has disappeared. This error remains. Please ask your developer to fix it as soon as possible in the next update or in this update. If you are fixing it in the update hiddenly, please let me know in the reply so I again update .
For making the system more reliable and lucrative we set the vide on product image box. Please check this screenshot https://prnt.sc/gyyUUYCBf-cI
There is no error on video uploading section and it works finely.
According to your account details, your support period expired in September 2022 — over 40 months ago. During this time, you’ve received 70+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
Dear Team,
There is serious confusion and poor communication from your support side.
One team member says the issue will be fixed, another says it is already fixed, but in reality the same problem still exists on our LIVE system. We have checked multiple times.
We have been reporting this issue continuously since 2 December, through emails and support tickets. This is not acceptable service, especially for a live business website. Additionally, the KNET issue is still pending.
We are very disappointed with the prolonged delays and unclear responses. Please check the issue properly on the LIVE site and provide a final, confirmed resolution without further delay.
This matter is urgent.
Regards, Divakar Oleti
We checked your issue after getting your comment. I hope you already know that customization is not under item support though still our team continuously assist you on support ticket but you are talking that about the poor communication. Our team already show you the proof about your issue. I am not posting the screenshot in here for your privacy maintenance but let’s see why you are talking like that on this open comment section while you are completely proper item support surveillance by our dedicated support engineers?
Thank you very much it is working fine now !
That is okay. However, we would like to clarify once again that custom work is not included in regular item updates.
If you have already customized your project, any future updates of the item must be handled under your own responsibility, including managing and merging custom changes.
Hi request (3633)
what happen replay please when it replay
Your ticket has already been responded to. Additionally, based on your account information, your item support period expired around nine months ago. To continue receiving regular item support, please renew your support package first.
hi I purchased 2 add-ons last month, POS and Affiliate.
For those addon you will get the item support. Each item is separate and item time is also separate from each to other.
hello do you have mobile app, custom price for user group, and wallet ?
Yes this item have separate mobile app for customer,seller and delivery boy.Custom price for product for specific customer group isn’t available but if customer demand will arise about this same requirement then we’ll implement this feature in future.
I am a long-time user of your CMS. In Bangladesh, e-commerce businesses are highly dependent on third-party courier services for logistics. Currently, the lack of direct API integration creates a lot of manual work for us.
I strongly suggest you focus on developing a dedicated Courier Integration Add-on for Bangladeshi users (supporting services like Pathao, Steadfast, and RedX). This is a crucial feature for automation and order tracking. There is a huge user base here, and this feature would add immense value to your product.
Yes, those features are on our roadmap. Our team is actively developing a Bangladeshi Shipping Gateway add-on, and once the development is completed, it will be released publicly. Stay tuned for the update.
